Z N.
Yelp
This place is massive, and it can get packed. This review is from a Monday night. It was a slow night and definitely not busy. The beers are fine. The food is fine. Service and systems in this restaurant need some improvement based on our experience.
The mobile credit card readers don't work on swipe cards that also have a chip, for some reason. All we were trying to do was start a tab with our server. Our group of 7 all work for the same company and we all have the same corporate credit card. Our server was handed a stack of 7 cards, none of which would swipe to start a tab. This took forever, and in the end, one of us had to give her a personal credit card. This isn't our issue, but some issue with the system.
The food order was a fiasco for us. 2 of our plates came out quite some time after we put in our large order. The rest of our food didn't come out for at least 20 minutes, and then they forgot 2 of the things we ordered. We had to remind the server for the 3rd time that they forgot 2 of the plates.
Finally, clear the plates, folks! This is basic server 101 stuff. We had old appetizer plates, food plates, empty glasses, etc. sitting all over this large table from when we finished eating until we left the restaurant....which was a long time.
The food was pretty good, and so is the beer, so I'll leave this at 3 stars. The logistical and basic server issues at this place need to be fixed. If we had this many issues on a slow night, I wouldn't want to be at OMB when it's busy.
Also, given all the issues we had with our simple food order, it would have been nice if a manager stopped over to apologize.