Asuka N.
Yelp
During our recent trip to Switzerland, we ended up spending the most time in Zermatt (5 nights), and we wanted to end up at a place that was going to pamper us a bit after the long hikes we had planned in the area. As such, we ended up staying at the Omnia, which, while admittedly on the pricier side, seemed to have a boutique, cozy feel to it that would keep you close to the heart of Zermatt. The service here is impeccable - whether it is picking you up with their cute little electric car at the train station (make sure to call ahead - although if you don't have much luggage, walking there takes a little over 10 minutes) or giving you drinks on the house and a tour around the hotel when you first arrive, it's clear that making sure visitors feel like they are being pampered is paramount. The folks at the front desk are friendly and helpful, and the hotel staff that are floating around - whether it's ensuring you have towels at the pool, bringing out a drink on the terrace, or pouring a shot from one of the innumerable whiskey bottles in the library - are quick and eager to please.
As for the facilities themselves - you'll be struck most by the cave when you enter - it's kind of like your own little Batcave while you are staying here, and it's cool that the electric car can drive all the way in. The elevator takes you up to the lobby level, where you have sofas in the main lounge area and the 'library' on the other side of a fireplace where people can just chat, relax and do whatever they like to their heart's content. The terrace outside can be for ordering food; it's also where welcome drinks are served, and it's there where, at least at the hotel, you will get your first striking views of the Matterhorn. There are a handful of lower floors beneath the lobby, where you can find a pool with an outdoor hot tub (the hot tub is definitely a winner, especially on brisk days); a gym that is a bit lacking for equipment but covers the very basics; and the restaurant in the bottom (which deserves a separate review) that provides the included breakfast for hotel guests, as well as being open for dinner for anyone. The restaurant has plenty of space, and while it's not huge, it never felt packed while we were there - a bit puzzling since given the summer 'offseason', I felt it was clearly the best restaurant I ate at while in Zermatt.
Upstairs, you have the 30 rooms total - 4 suites and 26 rooms, all labeled by alphabet letter - spread across a number of staggered floors. The elevator is unique in this respect in that it has doors on almost every side to accommodate the singular layout of the hotel, along with the many 'half'-floors. We got lucky in that our request for a deluxe double landed us in Room X, which is the only room in the Omnia that is on its own floor. It's also one of the double deluxe rooms with a view facing the Matterhorn, making it one of the best views one could have at any hotel across the world. The room itself has modern, sleek finishes, with the room comprised of lots of light-colored wood - giving it the feel of a cosmopolitan lodge. Bottled water was provided daily (although the tap is potable here - and it's very good), but the highlight was the complimentary bourbon provided - and refilled daily, no less. I'm not really a drinker of straight liquor, but I used to drinking plenty of bourbon neat while I was here. The bathroom had slate floors and modern finishes, as well as Aesop bathroom amenities that my wife and I were both fans of. Being on a higher floor, our shower also had a skylight - a nice touch.
The only downside - and it's enough where I would knock half a star off if that's how the rating system worked - was the bedding. The mattress looks fine, and plenty of pillows and blankets are provided...but the mattress is the hardest thing outside of the ground that I have ever slept on. It's memory foam that was either brand-new or had absolutely zero give...but there were no nights where I slept a solid 7-8+ hours without waking up and feeling horribly uncomfortable at some point. It sounds like a temporary issue, though, as when I did email the hotel manager after leaving (they asked for feedback), they mentioned that this was not a new complaint, and that they were going to replace them with box-spring mattresses soon (i.e. within the coming year). So for anyone going there in the immediate future...just be aware of that, and perhaps request some extra blankets (or anything that can provide more cushion/padding). Even if you like firm mattresses, this will probably startle you a bit.
In all, though, you would be hard-pressed to find a better spot to stay in Zermatt. The Omnia is luxurious not only in facilities but in all manners of service. Whether in the summer or winter (although I understand winter is a bit more pricey), this is a lovely place to make your home while in town.