The Osthoff Resort & Spa

What a wonderful winter getaway! The rooms were large, with a great kitchen, fireplace, and plenty of living room space. Our room faced west, and we watched the sunset over the snowy lake from our living room. We enjoyed supper in The Elk Room bar our first night and at The Concourse on our second night. I recommend a spa day pass to enjoy Aspira Spa. Highly recommend!

We just spent four days at the Osthoff Resort in Elkhart Lake to celebrate my wife’s birthday, and it was a wonderful experience. Our suite had a gorgeous view of the lake, which felt like waking up inside a postcard. The staff is outstanding, warm, attentive, and genuinely committed to making your stay enjoyable. The grounds are perfectly maintained, and you can tell a lot of pride goes into keeping the resort beautiful. The on-site restaurants were great, and it made dining in both convenient and special. The only small downside is that the rooms feel a little dated, but they are very comfortable and well kept, so it didn’t take away from the overall experience. This is truly a relaxing and special place to stay, and we had a fantastic time. We can’t wait to come back!

Top notch resort with a warm friendly atmosphere. The room was clean and roomy bed super comfortable. The resort is very well maintained. The view out on the lake from the Elk room lounge is gorgeous in the winter time can’t imagine it in the summer. Go check it out they offer a lot to do even in the winter!

This is a well known resort in the area with some great amenities and classic style. It is very nice but the rooms are seriously outdated and need lots of help. I'm not very critical but lots of cosmetic issues such as bathroom door didnt shut, bathroom fan didnt work, holes in the ceiling, etc. We stayed in a 3 bedroom suit so I would expect at that price not to see those types of issues.

Entered into a spacious, tastefully decorated, exceptionally clean room and en suite with a panoramic view of the beautiful lake. Enjoyed dinner that evening in the on site restaurant, the Concourse, great service and perfectly prepared food. Next day enjoyed the amazing. Thanksgiving buffet. Loved it, see you next year!!

I attended a conference held at the Osthoff and reserved rooms for an organizational retreat on my personal credit card, as our small organization deals only by check. When I booked the rooms, the front desk staff did not inform me that one night's stay would be charged at booking for each room. I was not aware until I received my bank statement with a $750 charge from The Osthoff. I'm all for following the rules, but the front desk staff needs to consistently make guests aware of this policy. Had I known about the immediate charge, I would have handled the booking differently. We requested early check in the day of the conference. Both rooms were not available at the same time (one was ready for early check in), therefore I checked in once for each room. Both check ins went smoothly. The first staff person simply took my credit card. The second staff person said there would be a $200 hold placed on my credit card. I feel it's important for the front desk staff to have consistent messages, especially when it deals with room charges. While our stay was lovely, this soured my opinion of the booking process.

Went here for a hosted work party, didn't stay the night. Wasn't feeling well so I used the handicapped bathroom for more privacy while I was trying to take a shit. The staff was banging on the door and bitching the whole time, I guess they wanted to get the garbage but I was taking a while, so they decided to harass me over it. I yelled that the bathroom was occupied and had to hurry up because they were going to ignore me and unlock it anyway. This is a nicer place, that shouldn't be happening. Respect the locked door! You can get the garbage later. I'd rather not make a mess in a less desirable place.

Have stayed here 3 times now for work and not a disappointment in any way shape or form. The staff is always a pleasure and will go out of their way to help you with any accommodation. Rooms are clean and feel like home. You get what you pay for when it comes to comfort. Will be back again

No recognition of our 35th wedding anniversary, has in the past from other 4 or 5 star hotels. The grounds and lake was beautiful, Walked 4.5 miles inside without going out side.

The Osthoff Resort is one of the more family-friendly hotels in Elkhart Lake. It's where you want to stay if you have children and want that all-in-one experience, because it has indoor pools, an arcade, gum ball and candy machines (?!), a kids' club where parents can drop off their kids to be supervised and entertained, a spa, a cooking school, and lots of private dock space on the lake. I had the pleasure of visiting Aspira Spa at The Osthoff, which was a supremely relaxing experience, and will be reviewed separately. I also had breakfast and dinner at the hotel, and I took a cooking class here (which was amazing!). My experience bopping all around the hotel was a fun experience -- there's so much to do here. My experience here only included eating and relaxing and cooking and roaming around the hotel -- but not sleeping. So, I don't know what it's like being an overnight guest here. But from what I've experienced at The Osthoff, I'm a fan!

We have stayed at the Osthoff Resort on two different occasions in 2024 and have had excellent experiences both times. The latest visit was for the Christmas Market. The Front Desk staff went out of their way to welcome us and ensure we found our room. Our room was as clean and neat as the room we had in September, one in the North Wing and last week in the Main. We attended the Christmas Tree lighting as well as the Christmas Market. Both were fun experiences and I could not have envisioned the size of the Christmas Market until seeing it for myself. Overall, I can give the facility high marks for service, accommodations as well as the events and activities available. We will return again in 2025 to check out more of the amenities of the resort.

Our daughters purchased gift cards for a two night stay at a resort we had visited many times. Terrible experience! 1. Took our debit card to hold $200 for incidentals. Wanted to switch to a credit card and ended up with two cards with a hold of $1142 2. Had a shower head break as we were getting ready for a dinner reservation and it could not be repaired. Moved to a new room which had a torn up screen on the balcony. When returning, the keys did not work. 3. Upon checkout we were charged for 2 pontoon boat rentals and the one we rented had already been paid at the time of rental. Untrained staff should not be allowed to process payments. Terrible experience!

NOT FOR FAMILIES I have stayed at the Osthoff Resort for many wonderful vacations until this past summer. I always book lakefront rooms to hear the quiet lapping of the Lake from my room balcony. This year, I discovered that the Osthoff has begun a "Summer Music Festival" by having local bands play outdoors at the beach bar. Unfortunately, the bands' music can only be heard as "music" for the few people at the bar. The rest of the Resort hears distorted out-of-phase noise instead of music. The loud noise invaded my lakefront room, and I could not fall asleep because of the racket. On Sundays, the Village of Elkhart Lake does not allow boats with motors to operate. This makes for a very peaceful, tranquil vibe. The Village of around 900 people is a perfect small-town escape from ordinary, high-pressure, big-city life. On Sunday, the racket from the beach can be heard all over the Resort because they play "music" all day at the bar. When I complained to the management, I discovered that the music program had created a problem for those who do not like or want noise to ruin their vacation by the Resort; and even worse is paying a resort fee for what you do not like or want. That is due to Osthoff's demand for more income. They would rather sell more beer to bar patrons than give their guests the peace they expected and paid for. Being on the beach at Osthoff, we thought we might have stumbled into a time warp and landed in the middle of spring break in Daytona Beach (without the spring breakers). My family could not even talk among ourselves anywhere when the beach noise was being made. I have sent letters to Osthoff's General Manager, who has answered me very disingenuously. He told me that I was the only person to complain about the noise. I have discovered that Osthoff's noise problem is notorious at Elkhart Lake, and the GM has been forced to appear at Village hearings to defend the nuisance he creates with the "music." You will not enjoy your stay at the Osthoff if you want to enjoy beautiful Elkhart Lake quietly. Due to the noise, we could not sleep or talk to each other.

Awesome resort, Came here for two nights and the place was awesome clean and cozy. There were lots of things to explore like arcade. The arcade was very nice especially the air hokey and pin ball. The room was clean and very big with everything just like an apartment building. There even was upstairs. The staff were very friendly and helpful, and the restaurant was ok. Overall I'd recommend this to everyone.

Stayed here for a friend's wedding. Booked for two nights, the night before the wedding and the night of. They made it for the night before the night before the wedding and the night before the wedding. Did not realize this until halfway through our "stay" when they texted asking how things were. When I called to correct it they told me they were booked up. Ok, my bad. Before we even officially check in the charge my credit card $500 as a holding fee on top of the $300 I already paid to reserve the room. Then when I actually checked in I explained I wanted to use a different credit card. They tried to to ALSO charge that $500 as a holding fee. They the text morning they tried charging $300 additional dollars. We're now up to $1600 for a $600 stay. Of holding fees. Thanks, didn't want to use my credit card to actually pay for things anyway.... Also, wedding sucked. Moldy food. Put wine out but no bottle opener. For what they are charging they are stealing boomers retirements and millennials ability to live. Cool, thank you.

The units are condos. When there are problems the resort either cannot or will not correct them. It's too bad as the grounds are beautiful and if you happen to get a good unit you'll be glad - but if not . . .

I was really expecting a wonderful resort but was let down when we went to our room. When we first walked in we were greeted and great reception. However when we went into the elevator that is the first clue that the upkeep is not up to standard. Going down the hallway and into the room it continued to go downhill. I really thought this was an upscale resort but it is not. I should have read the reviews beforehand. I did read Yelp reviews regarding the restaurants and they were all rated 3 stars. Not good for a resort restaurant. We did not eat at any of them. Developers build these huge resorts but the resorts seem to run out of money for the upkeep. I know I will never stay or come back here again.

Tyler from front desk is very very cooperative and kind totally recommend this place.He was very helpful and helped get my family the things they needed.

The Osthoff used to be a much looked forward destination for our family's fall getaway. After six years of visits, this likely will be our last. The entire property has become run down. Landscaping lights are broken, furniture in the lobby is dated, and the courtyard is all torn up, leaving a very lackluster view that was charged at a premium. The room we were placed in was appalling. It was reminiscent of a roadside efficiency, complete with mismatched appliances circa mid 90s, the smell of stale cigarette smoke, marked up/chipped walls, broken air conditioning units, and the smell of hair grease on the bedding. As someone who expects hotel stays to be at or above my living standards, this place has fallen significantly short. When we took our concerns to the front desk manager, Rosa, she lacked any candor or sense of empathy. She essentially told me she could not and would not do anything for our family. My concerns of cigarette odor were met with a can of Lysol and disregard for the asthma problems smoke creates for me. As for the 85 plus degree temperature of our suite, we were told to "open the windows". With 30 degree lows and seasonal allergies, this is also unacceptable. Rosa passed me the card of the guest services manager, who conveniently can not be reached, and we were left to sleep in a hot, dusty, smelly room at $375 a night. Did I mention that the hot tub has sand in it? The beach has been closed for almost 2 months... does anyone clean anything here? Elkhart Lake is beautiful this time of year, but the Osthoff has become a giant eyesore with subpar service.

I was hoping to leave a 5 star followed by a narrative detailing our wonderful visit- unfortunately the esthetics of the resort and grounds is what earned the 3 stars- customer service was a huge disappointment! The stay was booked with Priceline, all of the rooms were advertised as "garden view" or "lake view" ours was a "deluxe king suite" had a balcony with a view of the parking lot/loading dock and surrounding trees. The manager, Rosa stated that we were given the wrong room but was unable/unwilling to honor the reservation, even though we paid a premium for the advertised garden view! Not good business. My issue is the false advertising and lack of a true customer service response esp when facility acknowledges mishap. We made the best of the trip, room was spacious with a couch, dining table and kitchen; large tub and large bed- very clean. The highlight was walking outside along the tree lined trails and down to the beach area. Overall, we would have liked to enjoy the gardens from our balcony-very disappointed with the false advertising and poor quality of service for the price point.

The Osthoff Resort is the perfect place for an overnight getaway with that significant other. Elkhart Lake is just a fun lakeside community with a few different unique places to stop for a drink and a bite to eat. The Osthoff is a very comfortable hotel right on the lake. They take care to try and present that high end image and for the most part they are a success. This is just one of those places you can see yourself having that glass of wine on the deck overlooking the grounds or in the lobby seated near the fireplace. The entire property is well maintained. The hotel certainly allows children, but to me this place just exudes couples getting away from the kids for the night. I find myself more fond of the thought of staying at the Osthoff than at what is supposed to be the swanky & not too distant American Club in Kohler.

Overall everything was good besides the pedicure. i had gel nail polish on my toes beforehand and i went in to get a pedicure and the lady asked if it was regular polish and i said no. she told me they cant take off gel and proceeded to yell at me with other customers in the room. she was trying her best to be nice but i almost cried.

We planned a weeklong getaway to Wisconsin for our wedding anniversary in mid-April. We started in Door County, then ended the trip in Elkhart Lake. This was our first visit to The Osthoff Resort and we could not have been happier with our choice! The property is massive and totally self-contained. We came here for relaxation after a rough start to the year. We only left once in our three day stay, to take a drive around the nearby countryside. We will definitely return.

What an absolutely beautiful property! We were torn between a couple of the resorts here as far as where to stay for our anniversary and after some sound advice from some friends chose here and couldn't be happier. All of the staff has been fantastic and acts and treats you as though you are the only guests. After trying to grab a drink at one of the other hotels in the area I can say we definitely did not get that same warm feeling that we got when we arrived here and are so glad we chose The Osthoff! We will definitely be back.

The spa is amazing but doesn't seem fit for the resort that is aging and it shows a lack of upkeep and the kitchen floor was filthy and garbage left in the living room. The food was inedible.

Beautiful resort on Elkhart lake with a private beach. Our room was spacious with a private balcony overlooking a wooded parking lot. Two person whirlpool tub, fridge, microwave, bar sink and an extremely comfortable king bed with 7 pillows. Luxurious. There are two pools -- one for adults and one for children, Very considerate. This is a large resort with beautiful grounds, many restaurants on-site, a spa, and a private beach with water sport rentals.

We were pleasantly surprised at the lovely two room suite with fireplace and full kitchen. We were more than disappointed that the bed in this handicap accessible room was too high for the occupant to navigate! Had to sleep on the couch and in a chair all night. The carpet was also dirty and spotted. The two on-site restaurants were very good; both food and service. Let the front desk know at checkout about the bed dilemma but have had no contact or apology from the hotel.

My daughters and I had a bachelorette weekend celebration at the Osthoff and had the time of our lives! Our two bedroom suite was big, beautiful, clean and comfortable and the perfect place to relax. The property offers so much to do and is right next door to many additional amusements in Elkhart Lake. The lake itself is spectacular, the best in the state I'm sure! And every staff member we encountered was helpful, cheerful and kind. We visited the spa in January and that was wonderful too! We plan to come back yearly at least. Just the best!

Fun, friendship, family, food, and frivolity. This has it all. We enoyed our week there for a family reunion so much, we have started to look in to owning one of the condos. But . . . we spent way too much time at the Tiki Bar nearby. Unbelievably good food at the restaurant.

My wife and I were very optimistic but the quality of the air in room 315A made my wife and I sick. My wife had symptoms of a sinus infection, couldn't breathe with a sore throat and coughing. As soon as we left she got better and all symptoms disappeared the next day. It was her birthday, which was ruined and thank god we didn't have to take her to the doctor, but was very close. I spoke with the general manager to voice my concerns who never called back. Do not recommend..

This resort is the best place to have a wedding in the Midwest! The venue is gorgeous and our photos are amazing. The service was excellent and the staff made our wedding smooth as french silk pie!

Let me first say, I don't leave a lot of negative scores. Finding this as a top resort in the state by many accounts maybe my standards were too high. Food-there are "three" restaurants-Elk Lodge, Otto's and Concourse. The Elk Lodge, while open and beautiful, is just a bar with an appetizer menu that is exactly the same as the app menu for Otto's. We went to Otto's for dinner the first night and had some decent food, but not worth the total bill. We then went to Elks for drinks and we're met by a bartender (both nights) who was extremely unfriendly and a terrible drink maker. We got a late night pizza from Elks which was awful. It smelled like bleach. Our first morning, we went to Otto's for the breakfast buffet. Half of the warm food was completely empty and during the 45 minutes we were there, they weren't refilled. Of course buffet food is usually substandard, but you could taste the dry, powder in the eggs, the sausage was undercooked and the actual type of food was extremely minimal. Not worth $40 for 2. On the plus side...after our first night of food disaster we tried to find a nice steakhouse within 30 minutes. We drive for an hour and a half to 3 different restaurants, all which were closed outside of their normal hours. We ended up back at Concourse at Osthoff and the steaks were terrific. Barbara, our waitress, was awesome as well. Aside from all this, the entire resort is very outdated, wallpaper is yellow and peeling, carpet was dirty. We booked a couples massage at their spa. My wife emailed and called and let them know she's pregnant which they said they'd note an accommodate, but when we arrived, the masseuse was unaware, had to try to make other accommodations and failed which made for a miserable experience for her. Considering the price, the resort, surrounding area and amenities, I expected a lot more. Maybe the summer is way better since it is on the lake and has outdoor activities but I wouldn't bother in the off season.

Don't waist your money the place is filthy dirty, no one wears a mask as a precaution from COVID-19 and all the hand sanitizers in the lobbies and on every floor are empty. The vents to our 3 bedroom two bath resort were dusty and the place had not been cleaned. The stove was dirty, the jets in the hot tub were super dirty and the furniture had food stains on them because the furniture had not been cleaned. and garbage was left by the person/ person who occupied the room prior to us. Their were Cobb webs all over the lamps and in the room. This was very disturbing for me because we are still in a pandemic and here we are trusting that we are staying at a resort that puts its customer's safety first and not for a profit. To add insult to injury there were three other families complaining about the same issues as us. I paid close to $900 for a two night stay mad that was a rip off for the way the resort is kept! I demand some form of a refund and will not accept anything less!

Sad. This place used to be the gem of the Midwest, I would have rather have stayed here than any 5 star hotel. Now, it has slid so far from that. Overtly rude and indifferent staff, filthy facilities, and ZERO attempt to deliver any kind of hospitality. There is "understaffed" and there is "poorly staffed". Unfortunately, this place is the latter.

Beautiful rooms and beautiful grounds. Ample pools with options outside and inside. Adorable small beach perfect for families with young kids. Snack bar is fun. Service has improved considerably since we first visited 5 years ago. Water rentals are fun. Only wished they had motorized boats ( eg sking , tubing and jet skis). Fortunately you can do this next door ( if you get a reservation in time)! Love this place and the memories we have made here

This resort has seen better days and I'm not sure their future is looking too bright either. The attention to detail at this resort no longer exists. Room was not in order in a timely manner (4pm) and staff was unapologetic for the inconvenience. Will not return.

Room was clean and comfortable but had nasty carpet. Soiled spots. Bed was firm. Had a full kitchen. Conference food was ok. Chewy, dry country fried chicken with a Parmesan sauce for lunch with a few small roasts potatoes. Spinach and a small salad with Italian dressing. Light portions. Parking was tight. October visit. Quaint little town - lots closed up in October. No kwik trip or grocery store in town. Check in was miserable and very slow. I had difficulty with pricing/ payment issues. I ended up paying more. 25 people in line to check in. She pulled those in first who had a text confirmation. Not sure how you get one of those.

Taking a trip to northeastern Wisconsin? Then I suggest you stay at the Osthoff Resort. This place is absolutely beautiful and the staff will bend over backwards to accommodate your every request! Gotta love Wisconsin! The rooms are all 1, 2 or 3 bedroom suites- which either have a view of the Elkhart Lake or the surrounding woods. They have a complete kitchen, living room with fireplace, dining room and deck off of both the living and bed rooms. The bed was so comfortable that it was hard to believe I was in a hotel! Even though I was here on business- recreation is the name of the game. The grounds are exquisite with gardens surrounding a reflecting pond leading down to the lake. We rented a couple of boats and spent our afternoons spinning around the lake partying on the pontoon boat and skiing on the ski boat. Take a swim. The lake was formed by the glaciers- it is clean and refreshing and 116 feet deep at it's deepest point! Or go out fishing. There are 2 outdoor pools, an indoor pool, bikes to rent and hayrides offered through town. There are even belly dancing classes offered at the spa (another story for another time!) The spa is nice and offers a wide variety of services. My only criticism here was that the "quiet room" (you know the one that you get to listen to the trickling water while candles flicker about as you reflect on your life) is located right behind the check in desk. You really couldn't relax as you could hear all transactions taking place. Shush, people! Quiet please!!! All in all- a great resort located less than three hours from Chicago. But it feels like a lifetime away.

The Osthoff resort if by far the best resort around. This magical place is perfect for all ages, and helps you build memories that last a lifetime. The restaurants, accommodations and activities are all wonderful and enjoyable. The staff at the Osthoff is so professional and kind. A special shout out to Rosa who always goes above and beyond to make others feel special. My family and I love this resort, it truly is our Happy Place!

The Osthoff is a wonderful place to visit when relaxation is on your agenda. Nicely furnished, clean, and well put together are a few words that I would use to sum up this resort. The staff is always friendly, and you're nearly always greeted by a Doorman. Although I'll admit that the rooms are probably coming up on time for an update, they are still nice and aren't screaming at you from the past. There are several (although I wouldn't say tons) places to visit if you'd like to get out for awhile. Plymouth is a short drive away and you're sure to find some worthy antiquing in the area. I'll cover the resort's restaurant, Lola's, in another review, but also worth a stop for a bite to eat. They also offer many "specials" that may provide you with a meal credit, which is a welcome bonus. If doing nothing and loving it is what you have in mind, do it in style at the Osthoff.

Stayed here for two nights with my sister for a wellness retreat. The location and the grounds are beautiful. Check-in was friendly and efficient. The hotel itself is a bit run down and showing signs of age. Waitstaff is not very friendly or seems unhappy. Dined at Otto's one night and food was mediocre. Loved having drinks by the fire in the Elk Lodge.

I don't know what to say about this place but WOWZA!!!! The Osthoff was nothing but fabulous and top notch. Seriously TOP-NOTCH! I was here for a work event and I was highly impressed. The staff were extremely friendly, the room was fabulous, the conference area was perfect, and the FOOD was the BOMB! I will be back for non-work R&R.

Although beautiful exterior, the corridor has a dirty, musty carpet. Rooms not cleaned well. Stains on furniture and crumbs on floor. Must bag linen and garbage and leave in hallway. Expensive hotel NOT worth price. Will NOT return!!!!

I have been staying here for the last few years with my in-laws. Until this year, it has been a great experience. But this year there was a serious issue that the staff seem to shrug off - and it involves the safety of its guests. The first night we were there, one of our family members was stuck in the elevator for a few minutes. After about 5 minutes, the elevator reset and opened its doors. He notified the front desk and they apologized and promised to handle it. The next day, our family was on the way up to our room and we were stuck in the elevator for more than 10 minutes. Clearly they never cared to service the elevator. They really didn't care that we had crying kids in the elevator and very nervous adults. I understand these things happen. But if it happens once and you don't fix it (and it endangers guests), shame on you! I have no respect for organizations that jeopardize the safety of their guests. After we finally got off the elevator, two resort employees told us it must have been because there were too many people on the elevator when there were 6 less than the posted sign and more than 1,000lbs less than the posted weight limit. To receive a comment like that was not very professional either.

Nice place. Great Lake front beach and food was good. No AC in bedroom. Hallways were rundown. No covid precautions at all.

We stayed here recently for an off-season weekend for its close proximity to the Road America race track. I actually went on this little excursion because the BF was telling me how awesome this resort is and he booked this much pricier hotel just for me. I wish he hadn't spent the money. Truly, it's probably the only game in town as resorts go. It's huge, and I do need to say that the landscaping and grass and the grounds overall are very nice. I'm sure that must be lovely in the summer, along with the little beach. But once we got inside it was all over. The walls around the entire resort, including the rooms, were mostly bare of any sort of artwork or anything. The floors were creaky and you have to use steps and go up or down a half a level in order to get anywhere within the resort. It made it really easy to get lost. And yes - I can completely picture a little kid riding his trike down the hall like in the shining! The room itself was totally meh. Bed was OK. There were absolutely NO free outlets anywhere near where they'd be needed, and the wifi was slow. The TV was ancient and small. The bathroom and the room overall seemed to be missing a lot of those little things, like q-tips, a hair dryer that isn't broken in 3 pieces, and lights located near where you'd like to use them. When we were there, there was an Avon convention of some sort, so the place was packed with blue-haired old ladies. The way the place was laid out there was no way to avoid going through or past those events all weekend, which was a little weird. For the price of the room, I would definitely have expected more. Maybe we should have gotten one of those fireplace suites and we'd have had a different experience. The grounds were definitely nice, and Lola's was OK (separate review), but I don't think we'll be coming back.

There are some pretty nice people here - behind the rich, dark woods of the front desk; delivering cheese curds on the sandy beach; administering the all you can eat smores around the fire; and delivering children's activities over cookies and smoothies. One thing I didn't realize from the website was that the multi-room suites are actually lofts, meaning that one of the rooms is not a "room" at all, but an open loft. The furnishings are a bit traditional and dated, but fine. And why is the pond so darn green?

Very cool place, the views are great and the property is beautiful. its a bit on the high side of the price range but def worth a luxury weekend once in your life.

This is the best place for family get-aways. The New Years Eve party is great with a live band and the best fireworks ever. Huge ice skating pond is a hit with the kids. They also love the pool, the game room and the kids activities Sunset over the Lake from Lola's is great.

Wonderful service at front desk. Friendly and helpful at all times. That's where the romance ends. The elevators took forever to arrive...the lobbies of each floor were huge with hardly any furniture...the carpets were spotted/dirty...the 3 bedroom suite was actually privately owned (we weren't told this when we made the reservation.) The indoor pool was sauna like. Humidity at 100%. The spa was the redeeming piece. Excellent service. We ate at Lola's once and Otto's twice. Both were lacking terribly in service. At both places we waited forever to make our order...get coffee...get our food. Lola's brunch offers a buffet along with a menu. The buffet had been worked over so much that after waiting 15 minutes, I finally asked the head waiter to replenish it. To top it off, I received an email thanking me for completing a survey. Within the body of the letter, there were two mis-spelled words. They need to "pull it together" and quick. So, nope. Won't be coming back. ps. Ate outside the resort at two restaurants that were very good.

I had the opportunity t visit this resort the weekend of Mother's Day.  We arrived in time for the Mother's Day Jazz Brunch which was held in the main ballroom.  Excellent!! The place was busy, but over crowded like most brunches.  I would recommend. Be sure to make reservations early.   Back to the hotel.  Beautiful  facility outside.  It's just like the pictures.  It has gone several renovations and we were told, that they are currently upgrading the some of the rooms. They specialize in time share type rooms.  Great for families, reunions, or girl's get away.  We had a 3 bedroom, 2 bath (one was a mastersuite) room.  The rooms have a full kitchen which included a dish washer, fireplace and patio which provided a beautiful view of the lake.  The furnishings are basic, classic. Dining room table seats 6 comfortably.  If you are looking for posh modern contemporary, this is not the place.  The rooms were cozy and beds quite comfortable.  Rooms are well kept and our bathroom and kitchen had been upgraded to include granite counter tops.  The carpet was a little dated, and the dried floral arrangements should probably go since they looked as though they could use a little dusting. The staff was very attentive and friendly.  We had a couple of maintenance issues and the staff was very responsive.  Less than 10 minute wait time.   Our patio door didn't seem to always lock. It looked like someone tried to force it close and jammed the closure.  Nonetheless, they came right away to fix.  It will need to be replaced. The pool and sauna looked pretty good.  We didn't use.  The gym area is clean and well maintained. It  has several machines and weights available.  There is also a game room for the kids.  2 restaurants on site - Lola's  was closed on Monday.  The other, Otto's  was reviewed separately. I would definitely go back.  It's a great get away for anyone.

This is one of the greatest hotels I have ever been too. It has 2 restaurants and both are just great. We have been going up to the resort as a tradition for around 10 years in a row. I highly recommend this hotel to anyone. Families, party's, couples, anything.

Welcome to1965. I paid $500 per night for a room with a window air conditioner. The furniture is from my grandmother 1972 house. Don't give these people your money. What a joke! Never ever go here

Jazz on the Vine 2020 cancelled due to pandemic. Feeling taken advantage by the "arrangement" that Ostoff is giving there presales attendees. I entered an agreement that I would not ask for a refund because of an issue that arises on my end. It's a whole different issue if they cancel. Non-refundable, IMO does not cover them if they cancel the event. Giving me credit towards next years event and my one night deposit as well, is not satisfactory. I come to this event only because of the artist line-up.

Tried to make reservations for their Christmas Day buffet. Left message, never received a call back. Much better service at the American Club in nearby Kohler.

Comfy beds. The restaurants pretty well suck on toast. The Elk Room lounge is awesome and they have a lot of things to do Total rip for just a single couple but for an extra 30 bucks a night you can get a two bedroom suite and bring your friends. Even then you're each spending 75 dollars a night. Really there are only two reasons to stay here specifically: you are attending a wedding on the premises and want to get hammered so you don't have to drive or if you're trying to impress a vapid young woman

This place is first class all the way. Beautiful rooms. Friendly staff and very clean all the way around. Booked a spa package at Aspira and it was amazing. Would highly recommend.