The Palm - Chicago

Did one order from restaurant week menu. It was the minestrone soup and prime rib chopped salad. It was very good but super garlicky. We had one "power lunch" which was a Caesar's salad and one 6oz fillet with wine reduction sauce on the side and came with steamed green beans. It was great but the Caesar's salad was pretty small. Cheesecake was FABULOUS!

Wonderful service team. They are willing to work with customers for the best fits …sharing all dishes!! Great suggestion and selection of dishes too. Convenience location and not too crowded for an enjoyable evening. 😘

Had a spectacular dinner here with colleagues. The service was exceptional, our waitress was funny and attentive. The starters were awesome - Calamari Fritto misto, lump crab cake (this was just lovely), fresh buffalo mozzarella with seasonal toppings, prime New York strip steak and jumbo shrimp over mushrooms cooked to perfection. We made a reservation as it's busy.

Enjoyed a great business dinner recently at The Palm. We ordered a variety of appetizers and the shrimp was the best. Most folks enjoyed their dinner steaks that were delicious. The asparagus was local to Michigan which was nice and grilled. Mac and Cheese was good. We shared some desserts that were great. The service was good and generally on point. Atmosphere and Food for our group dinner was perfect.

Lets start off with they charge for refills via there small glass..Now lets get started on my experience. The service was good with no issues at all and the food wasn’t anything amazing. The price doesn’t reflect the average taste and the average restaurant inside of a hotel experience. I personally think this place is much to expensive for what you get and I feel like you can have a better experience & flavors elsewhere such as Gibson Italia or steak 48 which both are way better then this place in every way possible and these places wont be petty enough to charge you for a refill.

Delicious steak and prime rib. A la carte asparagus, wedge salad, and mashed potatoes exceeded expectations. Great, friendly service.

This was a great place to sit and have lunch. I definitely recommend the crab cake, it was the best I ever had! The ahi tuna salad was delicious too . The service was great as well

Restaurant Week Special. Great dining experience. Hotel valet will park your car for 10 bucks for eating here too. Not bad for downtown.

Such a great happy hour!! We live next door and stop in here quite a bit for HH. Great drinks. Great prices. Great service. Great vibe. This is not your traditional hotel lobby bar scene. Way better than that!! Make sure to get the manhattan - so good. Cheers.

Service was great, ambiance is pretty nice for a hotel restaurant, but the food was a bit underwhelming. I did clean all my plates, but the food was not as great as I was hoping. The wagyu flat iron was ok, but for $79 I've definitely had better. The side of mushroom were my favorite for the meal, they were delicious and highly recommend. My wife went with the sea bass which was actually really good. Topped dinner off with some cheesecake, but probably could have done without it. The peachy cocktail was delicious *chefs kiss* All in all, we ended up here because we are staying in the hotel and were too hungover to go anywhere else. Not bad at all, but it's pretty expensive.

For years this has been a reliable place for great food and service. Our group of 3 were nicely welcomed and were seated at a spacious booth. We started with a nice Justin Sauvignon Blanc. I love the lobster bisque with the great presentation of a nice pouring around the lobster meat. I had a perfectly cooked seared sea bass, others had the famous Gigi salad and chicken Parmesan which barely fit on the plate. Desserts are always fun here and we shared the Zeppole's, little doughnuts with 3 dips of caramel, chocolate, and jam. Tomas was the perfect server!

Easy reservations, promptly seated and orders taken with attention to detail. However, the quality of dishes didn't always seem to match their price points, and the decor was fairly boring. We expected more excitement and value for the location. Unfortunately, this is not a destination in itself but if you're stuck at the hotel, you might enjoy it once or even twice.

The food is great here. I loved the Wagyu bolognese the most. Great flavor. The Caesar salad was different. Cool presentation, but you gotta cut up the lettuce. I think I got the sea bass one night. I'm not 100% sure which fish I got, but I think it was the sea bass. That was delish and so delicate. For dessert, I ordered the donuts one night and the crème brûlée another night. I prefer the crème brûlée. Loved it with the mint, whipped cream, and berries. The donuts with the chocolate, caramel, and raspberry sauces/drizzles were okay to me. I liked the sauces more than the donuts themselves. The donuts were coated with sugar, but the actual donut was slightly flavorless. STILL, I enjoyed them with the sauces or however way they are properly referred to. The customer service was pleasant. The vibe was relaxed and moderately loud due to the conference attendees, but I didn't mind it at all. I went here three nights in a row for dinner. I'd go back again. Just know though, they are a bit pricey.

Aside from the food being decent, based solely on the convenience for lunch, I've independently determined this bar cannot produce a quality old fashioned. It NEVER tastes Iike one, and it's ALWAYS missing the subtlety of [your pick] bourbon. All the add-ins and excess stirring masks the taste and waters it down. All for $3 more than most other places. Moreover, there's no follow-up on the quality of the drink, whether you need anything else or anything. Too busy with friendly banter with teammates to truly pay attention, and this is with 5 people sitting around the bar. Recommend for a nicer lunch, but that's about it.

Are you kidding me folks???? This place is da bomb. Food, fresh, fabulous and served by pleasant people. Great surroundings and decor. Fantastic steak, great chimmichurri, I mean what are you looking for people??

The Palm is a true classic. Located in or connected to The Swissotel Hotel, it is convenient for visitors staying at the hotel and locals alike. The Lakeshore East neighborhood has really filled in, with a ton of residential high-rise buildings and several hotels. The shape of the var and dining room is unique. It feels like there are a lot of angles, which give a unique and interesting vibe. Floor to ceiling windows allow a ton of natural light in and makes it easy to watch the city nightlife too. A lot of wood beams keep the coziness apparent. I love the staff here. They really make a great place even better. Curt the Manager is incredible. He is so personable and kind. The bartenders are always efficient and friendly. For lunch, I always want to have Darlene take care of me. She is funny and personable. I love all of the food I have tried over the decades. My favorite is the GiGi salad. It is big and filling, yet light and fresh. I could eat it every day! Street parking is still pretty plentiful so there is no reason not to visit!

Literally the worst restaurant I've been to in years. Sadly it's attached to the Swissotel and I was limited with my schedule. I had shrimp added to my salad soup (so much dressing). Never have I ever had such foul tasting shrimp. It was as if they soaked it in rubbing alcohol and vinegar and then sprinkled it with baking soda. The next day I tried the crab cake. Call me high maintenance, but a crab cake should not look like a sponge and taste like mayonnaise cake. The good news is the service and Bloody Mary was good. It's not the wait staff's fault the food is quite nasty.

A crab salad and calamari added up quickly! We were so hungry and needed a quick bite so this was our only option given our time frame. Calamari was fresh and crispy and bonus - they have thinly sliced lemons, deep fried in the mix.

Love the lobster~ It is so yummy and fresh especially the green part (tomalley). They also helped get the meat out of the claws. Haven't had such yummy lobster for a long time . The black truffle risotto is too salty. They are nice enough to remove it from the check since it is a new dish Spinach is delicious. Service is no double very good. The restaurant decorations are on the traditional side. I highly recommend the lobster for a special occasion.

Slow service so be aware. Don't come here if you're in a rush. The drinks were nice. I got a maple bourbon sour. And the food was okay. Not the best. The location is convenient

The food is decent and a bit pricey. They do have good lunch specials though. The environment is classy and nice and it's conveniently located in the lobby of the Swissotel.

Very very very good experience. The ambiance and service AND food was phenomenal. I had sea bass stuffed with a crab stuffing. It was the smallest portion of food....but it was tasty. I also had shrimp risotto which was good as well. The drinks were strong and mighty!!!! Great experience and I HIGHLY recommend.

Excellent food and service. I've been to most steakhouses in the area and this ribeye was great. Biggest shrimp I've seen in the shrimp cocktail. It was a birthday celebration and it hey made us feel special. Definitely going back

Although the portions were large, the food was bland and expensive. Not many wait staff as this place is small and can get busy on the weekends. The atmosphere was friendly and inviting.

The bartender was very rude - borderline confrontational. I ordered the meatball with no sauce and this absolutely ruined her evening. The meatball was dry once it finally arrived. The steak was decent. It's hard to mess up a filet, but they got close. Overpriced a bit. The ambiance was great. The atmosphere was relaxing. The food needs some improvement as well as the attitudes.

Solid option for a business meal located in the Swissotel with the classics and generous portions. Maybe I am accustomed to NY portions which are literally half the size of what we got here! The 3 cheese au gratin potatoes are a must-try, and the bread basket is a highlight with a nice variety of rolls. The pastas here are solid - pretty standard but still good. if you get dessert, definitely go for the zepole which are served piping hot. The staff here are great - very attentive and friendly - which takes it from 3 stars to 4.

Great ambiance, great lamb chops, fantastic server, great drinks, great au gratin potatoes, good crab cakes (great crab cakes are only made in Maryland), great bourbon selection and one of the most impressive salads I've ever seen (i think it was called a wedge salad). Can't think of anything that wasn't great about my and my party's visit to this place.

The food was absolutely delicious! I definitely recommend the bone in ribeye! Our servers were patient and attentive. They have a fantastic wine selection. The ambiance is sleek yet moody. We had a great time !

Chicago is known for its steak places and this one is not quite at the level of the best or better. The service is okay, the steak and bass choices are okay, it's all okay, but kind of more expensive than okay.

Went for restaurant week. I ordered the chicken parm. Food was cold when I got it so I planned on taking it home and eating it at another time. When the waitress took my food to pack it up she dropped a knife on the floor in the walkway picked it up and put it back on my plate with my Togo food. Then brought me my Togo order like nothing happened. Yum.... Calamari was pretty good. Oh and a 7oz can of cook is $5.00

My fiancé and I attended a conference at the Swissotel and naturally, we like to explore the restaurant options within the hotel we're staying in. We had just landed from 9+ hours of travel on March 27 and I was starving! After taking no more than 2 seconds looking at the menu, I was sold and wanted to try it out. In hindsight, we made a big mistake by not Yelping this place before we proceeded. From all of the recent, bad reviews, it sounds like new management was the reason for such poor quality food AND service. As one reviewer mentioned, and they cannot be more exact, once we were greeted and seated, everything went down hill from there. We ordered the ceasar salad, au gratin, sauteed mushrooms, asparagus and shared a rib eye since my fiancé wasn't as hungry as I was. Our salad came out almost 30 minutes later. I didn't know you can mess up a ceasar salad but our salad consisted of all end pieces of the romaine hearts (more bitter tasting part, closest to the root). I was so hangry that I still ate it all. Next item that arrived was the asparagus, mushroom and au gratin. The asparagus looked and tasted burnt on the outside but was raw on the inside, we each ate one and couldn't continue. The sauteed mushroom dish was bland but salvageable by adding salt but a lot of the pieces tasted like they were recooked (rubbery). I can't even with the au gratin, which was not the normal au gratin that you would expect at a steakhouse. It was super oily and the taste was not fresh cheese, to be honest, it was disgusting. At this point, we were just looking at each other and whole heartedly regretted our decision to not go somewhere else due to convenience. The waitress had taken more than 15 minutes to refill our waters as I see her chatting it up in the corner with another worker. She then comes and ask us if we would like some fresh bread and we accepted. At this point, we were like, why not, how bad can the bread be?! Our rib eye arrived shortly after, mind you, we are into an hour at this point. Just looking at the ribeye, we were immediately disappointed. Once we took a couple of bites, we were both convinced that this can't possibly be rib eye but rather chuck steak or the like. Although it looked medium rare, which was how we like it, it was really rubbery. My fiancé LOVES his meat so for him not to even finish his portion (remember, we shared one order of rib eye), tells you how junk it was. We then started to see a man sweeping the floor, which I thought was very unsanitary since I could see the dust from the ground flying around while there were diners. The waitress took another 15 minutes or so to check on us, at which point I asked her where the bread basket was and she said "Oh, I'm sorry, I thought he brought it out for you and you ate it all". So our bread basket arrives at the end of our long, drawn out meal, and may I add, the BEST part of the meal was the packaged bread sticks. The bread buns were clearly microwaved as they were hard as a rock and were definitely NOT fresh. We normally, never waste food and always take what we can't finish BUT we really couldn't eat more of the horrible food. Funny how the waitress was more busy talking to her coworker than serving us but when the check was paid, she was standing there, basically hovering over us while we slid out of our booth to check her tip amount. We consider ourselves foodies and price is never a problem, as long as the food is worth it but their prices should definitely be cut by more than half, at least, to match the quality. It was a double whammy as both food and service were very bad and one star is being generous. I'm shocked that they would even serve food that bad. We would've been better off eating Chicago dogs to call it a day, and be satisfied. Management really needs to taste what they're serving. We left feeling sick and we BOTH had tummy aches shortly after returning to our room-we all know what happens after that. Whatta lovely start to our trip (I'm being sarcastic) but thankfully, there are so many great restaurants in Chicago to enioy.

On the waiter's recommendation, I ordered a steak (8oz filet) because that's what The Palm is supposed to be known for. I ordered it medium temperature. The steak I received was definitely prepared rare initially. I took a few bites and the closer I got to the center the texture was not appealing at all. I told the waiter and he sent it back to the kitchen. When I got it back, the outside was more charred but the interior was still red and cold, so closer to medium rare. If you are a self professed 'steak restaurant', please learn to prepare a steak properly. I cook steak regularly at home and never missed the temperature so badly. Extremely disappointing for a $56 a la carte steak. Also, the waiting staff was friendly but slow.

I dined here because of a conference I attended nearby and Beatrix, a restaurant around the corner, was booked. My meatball sandwich was edible and mediocre at best. But what could I expect seeing as though it was a steakhouse and I didn't order steak (stated with hunched shoulders).‍ However, our server was excellent. Three stars for the food. Four stars for the service.

Cheeseburger was good, French fries were good, beautiful restaurant BUT not very well run and bad service. They were extremely busy during an off hours week day lunch. Placed my burger order immediately and after about an hour, I inquired where my food was. I could tell the waiter maaayyy not have placed it originally because he re asked me to tell him my order. *Sigh* when my burger eventually arrive around the 1.5 hour mark, the manager apologized and said my burger had accidentally been sent to room service ? Despite this, they still charged me for my whole meal! I would not eat here again.

Avocado toast with salmon was excellent. It comes with a side of fruit. Fast friendly service. Opens at 6am for breakfast. No buffet, reasonable prices. I'll be back. Quiet & comfortable ambience.

You know, not a bad steak. I think 3.5 stars for this spot is pretty appropriate. The NY strip definitely had some nice fat on the edges which was great. Couple of things could have made this steak better. First it was overseasoned. Probably too salty for most people's taste. Might be better to make it less salty and let the customer add salt if needed. Second, would appreciate a smaller cut of steak that's equally fatty. The only other option I had was the filet which is too lean for me these days, and I wasn't hungry enough for a 14 oz. A 10 oz would be great. Think the medium rare came out nicely and I didn't feel it was over or under cooked, so props there.

Underwhelming. I never salt my food at restaurants but needed to salt the green beans. They were definitely fresh though. My salmon was meh. The porterhouse was large but not a particularly thick cut. If you get a steak, I'd recommend asking for no butter but getting one of the accoutrements. The crowd was a mix of hotel guests (some ordering their steaks well done, others ordering anything that mentioned lobster) and us. The people watching was incredible though and the little patio area is lovely. Service was very good.

My friends took me to the Palm for my birthday for before dinner drinks and appetizers. We were seated promptly by the hostess and that's where the pleasantness stops. Our server was inattentive, lacked menu and industry knowledge and was overall cold and dismissive. Espresso martinis were missing ingredients that were labeled on the drink menu and a simple Wisconsin style old fashion was baffling to the server (he seemed upset with us that it was ordered). The food was mediocre at best and lacked seasoning/flavor. Asparagus was undercooked and hard. Crab cakes lacked texture and was under seasoned. We waited a significant amount of time for our bill to reach us. Will not be returning to the Palm.

Imagine if you are making a reservation based on their lobster special, they advertised. Imagine making a reservation on the last night of the special they advertised. Imagine being excited about going and enjoying a lobster dinner. Now face reality: We check in at the front desk by a man who was less then hospitable and matter of factly said: Sorry we don't have any more lobster left but let me check with the chef. On return, his response was simple: "NOPE, we don't have any, sorry". I can't help but wonder: why advertise for something you don't have, imagine having the person responsible for ordering enough for an advertised special, doesn't. Does he/she get fired, reprimanded for a poor job performance. The maître d'hotel didn't even try and save the reservation by offering us a drink, a discount or a humble apology. We just left and he said nothing. I certainly remember the days The Palm was the place to go for fine dining. Now you are lucky if they have an advertised special and being treated as if you were nothing more than a bother to them. It's no wonder restaurants are closing all over, it's not for lack of customers, it's the lack of appreciation for the customer.

The service is great, however the last couple of times I have been there the food has been awful. I am wondering if they have a new supplier of their steak? This is not the same restaurant it used to be. I have been to multiple Palm's and in the past have used the restaurant multiple times for entertaining for business. I would not recommend them unless something drastically changes. I am not sure if this is because they were purchased by Landry's? Regardless, the food has been awful.

Sort of weird to go the The Palm for breakfast, but this is the restaurant at Swissotel Chicago. When I think Palm, I think expensive steak. But, there's a limited menu of breakfast choices here. Eggs Benedict is classically prepared with Canadian bacon, poached eggs and hollandaise. Eggs yolks a little too hard for my preference, there needs to be some yolk for the English muffin. Hollandaise sauce is creamy and rich, muffin fresh and filled with nooks and crannies. Hash browns are diced small and freshly prepared with a nice crunch to them. It's an expensive breakfast, as they all are in hotel restaurants. The breakfast is OK, but nothing special.

We had a great time at the Palm with the family. We spent some time walking around the city and wanted a nice quiet lunch. I quickly made reservations on open table to make sure we secure a table. As we walked in, I asked to be seated further from others and we basically were given an entire section to ourselves; it was great! We felt safe and within a clean environment. We got the calamari to start with. Lightly breaded and full of flavor. My kids both got burgers and gobbled them up right away. My husband ordered a burger and said it was juicy and full of flavor- he loves the aioli sauce they served with it. I got the crab salad which was very different than I expected. It was delicious. Generous amounts of crab, nuts, and a head of grilled romaine. We had a great lunch! Can't wait to come back!!

The food in this restaurant is not to my taste. The salmon was fried for too long and the meat was very old. The texture of the noodle meat ball mixed with the cream is very strange, the taste does not completely coat the meat, and the taste is very bland. The chipotle was the only one that was ok, but also average. I don't like the bitter taste of juice. To be honest, I wasn't even full this evening because I didn't like the taste of the dish, and I was disappointed. We sat in the area inside the restaurant which was very dark. The waiters are quite friendly.

I've been eating at Palm restaurants for over forty years. It's always been my go to restaurant when I'm in a new city that has one. It's always been first class with service, quality and overall a great meal. At the prices they charge , it's what you'd expect. I've even eaten at the Chicago location two previous times. I ate there two nights ago with another couple. I ordered a four pound lobster to share. The other person in the group ordered the sea bass. We also ordered the creamed spinach and half and half ( half fried potatoes and half onion rings). Began with Caesar salad which was soaked with dressing and soggy - not a great beginning. The lobster was soso. They served the entire lobster to me even though we made it clear I was Sharing it. Not really split down the middle so it was hard to share. They gave a small plate to the person I was sharing it with so a little awkward to share. The manager saw I was struggling to split it so he finally took it back to the kitchen to split it better. The spinach and half and half by this time was cool so not very appealing. They've changed their wine list for the worst. Overall a bad experience for $500+. I realize the Palm has been taken over by Landrys. I suspect if this is the direction they're going in, they'll be out of business before too long. I for sure will never go back. BTW the other person in our group said the sea bass was ok.

Amazing Breakfast, classy ambiance, friendly and courteous staff. Little pricey. Located inside the Swissotel. The breakfast menu was simple & crisp. The options were minimum but had everything we need. They do modify to make it Vegetarian / Eggeterian. They had the standard juice options and coffee. I got the coffee - say medium roast and fresh. Veggie omelette- (took out the meet) very good and flavorful. The hash browns was a unique cut and crispy.. perfect loved it. We also got. The pancake. Came with a huge bowl of berries and it tasted awesome too. Especially the crisp. Now the French toast was little but too sweet. May be good as a desert. The staff was very helpful and attentive. The ambiance was upscale and nicely decorated, we enjoyed celebrity cartoon decals on the was. So I would definitely recommend this place, please mind the price is bit on the high side. And parking is more expensive than the food (typical Chicago)

This is a little expensive for my taste, but since I was invited by a friend I couldn't refuse. The food is all ala carte and everything we ordered was delicious. We split an Andy's Mixed Green salad and it was the perfect quantity for 2 dinner salads - the waiter brought it in two salad bowls for us. Then I ordered the Chilean Sea Bass and it came with a corn relish and was quite a large portion for $37. My friend ordered pasta and then we split the brussel sprout vegetable side dish and it was $9.50 and really delicious. The waiter was awesome (Michael) and he was helpful with our questions and for local information we asked about. He treated us like royalty - seriously!! If I was back in Chicago and wanted to take someone out for a special occasion- I would definitely come here again.

The food was really great. The service was not. The bartender was very slow and his bedside manner was awful. He was shutting down customers constantly saying "he was with someone else." Not me, but lots of other customers. After dinner I asked for a dessert menu. I sat for 20 minutes at the bar with no drink or food, waiting to get his attention to order dessert. Just a slow agonizing process. But the food was definitely good!

Food was marginal and way over-priced, 2*. Agreed to accept $80 in coupons from Amtrak, then manager denied when bill came. Bait-and-switch scam with hotel. Definitely avoid this restaurant, deceptive business practices, and there are much better places to eat in Chicago.

They used to serve a lovely bread, basket with dark rye, breadsticks, and mini really wonderful unique home treats. No more. The new cheap owners serve some multi day old small buns that were reheated in the microwave. Prices are still high but the quality has going south. Very disappointing. The new owners should eat the bread they serve. Maybe they'd see what a terrible image of presents for all loyal customers plus new ones. In fact, they don't just simply automatically serve the bread you have to ask for it what a terrible change. Once again, the accountants in the Beancounter types run the business, and they rule it.f

Their ribeye steak was so delish but I really loved their half and half! Fried onions and potato chips!!!! It was so crispy and delicious! I loooovvveeeee fried foods specially homemade potato chips! They know what they are doing here! Overall great experience, located at the Swissotel in Chicago. Valet parking available.

I'm not gonna lie, I'm a little disappointed they don't serve complimentary bread for dinner service. We grabbed a quick dinner at the Palm at 5:30 pm before our NPR show in the evening, since they're right in the hotel we are staying at. BF got the rib-eye while I got the 12 oz. filet mignon. We added a large side of creamed spinach ($13 versus $9 for a regular size) to accompany the meat. We opted out of the add-on sauces (around $3) and still found the steaks flavorful without it. Our server said their creamed spinach has a special ingredient not normally in creamed spinach. BF and I tried to guess based on taste, but couldn't identify anything out of the ordinary. We had to head out right as we finished the steaks to catch the Wait Wait Don't Tell Me live taping, so we couldn't ask our server what the ingredient was. Appreciate the convenience of charging our tab to our room as we high tailed it to the show. Don't forget you can make reservations on Open Table!

This is an icon on the Chicago dining scene and it lives up to the hype. I always prefer to eat at the bar... you usually receive swift service and have a chance to meet other people. Meagan was my server and bartender and she was top notch. Friendly, efficient and always smiling. I chose their $26.00 lunch special... great Casear salad, perfectly cooked steak and a delicious dessert. Great deal, service and food... it's hard to beat.

Yikes. Large party led to a beautiful room with horribly prepared food. First strike. It took about an hour and 10 minutes for them to bring out the salad. Not an impressive first course either. Second strike. I ordered the salmon and it was fishy and tough. I accept that we were a large group of 19 people but there's no reason it should be fishy. My colleague had a better cut of salmon and it was slightly more tender. Third strike. The dry aged steak was too tough to enjoy. I didn't order this but another colleague had barely 3 bites. I think they are better prepared for smaller groups. Lovely space though. Good service. Polite wait staff.

The food was fantastic and the service was even better. If you are looking for a nice dinner in the downtown Chicago area, I highly recommend. Ask for Luis, he was an excellent server and set a new standard for us!

Went for an early lunch. we were seated immediately, served quickly and food came out even quicker. The server was amazing. Everything we had was delicious. We ordered the calamari, shrimp, chicken parm, and wagu burger. The portions are large and we would return .

Unequivocally absolutely terrible service and extremely overpriced food.... I don't mind paying $60+ for a great Steak, however tendons and gristle don't make for a superb cut of meat. My previous experiences with the Palm Restaurants have been nothing but phenomenal. Quite frankly back in 1983, as a 16yr old, I brought the love of my life to the Palm, next to the Drake Hotel, on our first date. Unfortunately I didn't realize how expensive Lobster dinner for two would cost and I didn't have sufficient cash to cover the bill. The restaurant manager was graciously understanding and allowed me to return the next day to pay the bill. I was extremely grateful. I'm not sure if that GM realized his generosity but I became a Palm customer for life. As years passed I've dined at various Palm locations with nothing less than exemplary service & food. Unfortunately my dining experience at the Swissotel location on December 26th 2020 was less than satisfactory. I understand and accept the possibility of a poor cut of meat, however when I approached the server on Sunday, the very next day, I explained my dissatisfaction with my To-go meal Saturday night and she was as cold, tough and rather uncaring to my concern. I wasn't looking for a freebie, I simply wanted the establishment to know my concerns. As I presented my disappointment my bartendress walked away and left me talking to myself. Needless to say I won't be dining at the Swissotel Palm location based on my recent interaction with their staff. Truly, All It took was a caring ear to reverse a negative experience, yet they double down on rudeness and indifference.

I don't think there is a Palm Restaurant I have been to I didn't like & hubby & I have been to quite a few. Last time I checked the Palm has around 30 locations in cities throughout the USA as well as locations in Puerto Rico & Mexico. Starting in my hometown of NYC, the restaurant company, currently 3rd generation owned by Wally Ganzi & Bruce Bozzi, it's the largest family owned, U.S.-based chain of "fine dining" restaurants. Very impressive indeed ;) Growing up in NYC, I have very fond memories of The Palm, the Palm Too & "The Palm East Hampton" at the Huntington Inn in the Hamptons, NY. Always a great time there with amazing food & wine. If you haven't tried that location you don't know what your missing lol ;) The Palm in Dallas is also one of my faves, I'm such a repeat offender there, however, sadly now I'm 2 hours away from there lol When hubby & I travel we always go to the Palm. One year my hubby & I drove from Oregon to Las Vegas in the dead of winter, snowed the whole way & ended up at The Palm inside Cesar's Palace. I will never forget how good that cream of broccoli soup was (chefs soup of the day) Mmmmmm mmmmmmm good! :)' The Palm Chicago is no different when it comes to beautiful vivid memories of great food with even greater people watching, sharing milestones, special occasions & family celebrations. The Palm. It always happens at the Palm. The last time I had dinner with my Godfather b4 he died was in Houston, at the Palm. Recently we were in Chicago to visit my hubby's parents celebrating their retirement & as usual we ended up at the Palm. And again, we were repeat offenders. We decided to go to the Palm for brekkie this time. They have a savory lobster omelet on the menu WOZA! However, when I saw they had crab cake eggs benny, I had to have that! YUM! Do it. It was amazballs. We all had it & we all LOVED it. They make perfect cappuccinos too :)) Then, we just decided to all be repeat offenders & have dinner there as well later that night. For dinner we ordered tons of vino, they always have a great wine list, Andy's salads, the spectacular sea bass & we also ordered some green beans on the side, which they make with pancetta & pine nuts. Omg so SIMPLE but completely divine. Simple quality food done right. Not fussy expensive, just simple quality food done right & expensive lol After dinner that night a yelper sent me a message asking me about the Sea bass & if it was too salty. Then, I saw some other review about the sea bass being too salty. That was not our experience at all. We all had the Sea bass & we all loved it. Not one of us thought it was too salty. If we had thought it was too salty we would have sent them back. The Palm is a special place for special occasions, milestones & big business deals, but it can also be a cozy place for a romantic dinner & yes, it can also be a great place for brekkie! If you haven't tried the Palm yet, it's time you start planning your next big romantic dinner out, your next big milestone, birthday, anniversary, acquisition, proposal, family reunion or just a fabulous lobster omelet breakfast for one. The Palm is a family owned American fine-dining steakhouse that opened in 1926 & is still going strong with a 3rd generation of owners. I don't make this stuff up. The "proof is in the pudding" as they say. The only problem with the Palm is they are all too far away from me now. I'm patiently waiting for Wally Ganzi & Bruce Bozzi to open a location in Oklahoma City, OK. where I can again become a repeat offender. What a milestone that will be. Highly recommend.