The Palmetto Hotel, Charleston

This was my second time back and unfortunately not a good visit. The first room we stayed in smelled unpleasant. Then, we had to change rooms the second night due to a leak in the ceiling. Also, there were some issues with cleanliness in the first room with a stain on the wall next to the bed. It looked like red wine had spilled down the wall and no one cleaned it. ||Also, the shower was not very clean, with mold/mildew and rust stains on the shower head. The AC unit in the first room was leaking from above and made a puddle on the floor. Maintenance tried to fix it, but that did not work and we ended up having to change rooms at midnight. ||Also, I am not sure if this is typical post COVID, but housekeeping only came once to clean the room for a four day stay. We had to request clean towels another two times. ||After moving to the new room at midnight, the TV remote there did not work. ||The new room had one tissue left in the box and since housekeeping never came to clean that room, we were out of tissues the rest of the stay. The conditioner bottle in the new room was broken so I had to unscrew the top to use the conditioner. Just a lot of little and big things to result in an overall disappointing experience. Also, this was our second time back to this hotel (the first trip there a year or so ago was great), but there was no acknowledgement of being return guests. Positives to this hotel are that it is a great location and the staff was friendly.

What a wonderful stay! The room decor and touches were extra charming and we especially loved the location of The Palmetto Hotel. It's in the heart of everything in downtown CHS and close to all the great restaurants along East Bay Street. We also enjoyed breakfast and coffee the next morning in the lobby. We'll definitely be back and plan to share this hotel with others. Don't hesitate - book today!

My husband and I stayed at The Palmetto for our 25th anniversary and it was a most wonderful experience. The hotel is beautiful with lovely appointments and a most gracious and friendly staff. There’s always refreshments in the lobby, and a variety of fantastic restaurants literally right outside the front door. We took the opportunity to use the hotel’s complimentary bikes one day and enjoyed exploring the city - that was a nice touch! If we ever return to Charleston we will definitely stay at The Palmetto again; the location is perfect, the room was beautiful and comfortable, the hotel design is top-tier boutique, and the staff exceptional!

We really enjoyed our stay at this hotel. The location is perfect! Short walk to rainbow row, pineapple fountain, shopping, restaurants and the water taxi. The staff were so helpful and friendly, literally every staff member. The hotel is small but with everything around you don't need a huge hotel. It's cozy and clean. The bed is comfortable.

Chose The Palmetto for an anniversary trip to Charleston, and it did not disappoint. Our room had an amazing rooftop deck with views up and down Bay St. The room was spacious and very clean. The staff was extremely attentive - quickly learning our names and greeting us as we traveled to and from the hotel. We enjoyed an evening drink at the bar and our bartender (Michael) was top-notch. We will certainly be back!

If you're looking for a upscale hotel in a great location try the Palmetto. Loved our stay. They had bikes we could use. Great complimentary cocktails at night. And we were directly across the street from a wonderful fish restaurant with $2 oysters!! Loved it!!

Bar was amazing!!! Graham (spelled with no “h” and 2 “e’s” but I don’t understand how) made the best espresso martinis! So fun, handled our raucous crew and left a lasting impression to satisfy our every need. We will surely go back and beg him for more, drinks that is.

The stay was amazing from start to finish. The bed was super||Comfy and the room was very accommodating. The stay was very pleasant and helpful. They were happy to provide recommendations and advice for guests. In addition to that the bar was a great setup on the first floor creating a fun environment.

We enjoyed our 3 night stay at the Palmetto. Our bed was very comfortable with just the right firmness (slightly firm) and feather pillows. The shower is great, with multiple shower heads to wash you from all angles if you wish and plush bath robes for afterwards. It was nice to have a Nespresso machine for fresh coffee (though no decaf) and the turn down service was a bonus with nice chocolates, a refill of our water and extra coffee and towel service if you want it. Breakfast is only improvement I would like to see, including better coffee, decaf tea and a bit more choice of food such as some gluten free items like granola. I went to a local coffee shop everyday to get decaf tea and gluten free overnight oats or breakfast bars. The location is perfect for visiting some of the top restaurants, historical houses, and the shopping in the French Quarter and on King Street.

Truly such a good vibe. Small, quaint and pretty decorated little bar that we enjoyed pre dinner drinks at! The espresso martini is no joke! We really loved it and thought it was the best around indeed, our bartender was also really kind and made our experience fun and comfortable

Refined, casual, boutique, intimate and comforting. All words to describe this boutique hotel experience in the heart of the Charleston city market region of downtown. Excellent location n for tourism, intimate bar with unique drinks selections and a fine lodging experience. This does provide a true Charleston experience!!!

May 24-26,2023 Found this hotel after much research last minute and what sold me was it was brand new. Who doesn't love fresh everything especially the beds. Upon arrival we were pleasantly surprised that the valet was directly placed out front and someone came out immediately to assist with our bags and take the car from us. We were assured if anything was needed during our stay from the car that we would have access as it would be parked out back. Luckily we never needed to use the car again as this hotel is centrally located and you can walk to everything. So hubby and I go to the desk to check in. I appreciate they want to see my license and credit card which is a great safety feature. Also we are offered a welcome drink I can't remember the name but it was red and sweet served in a small vintage glass. We made our way to the elevator and to our room on the third floor. I was appreciative that the room was far from the elevator as we wouldn't hear any noise. As for the room it was decorated to compliment the entire hotel in a vintage green. I don't know the exact name for it but it was beautiful. Loved the bedding and even looked for the tags to replicate at home. The shower system was great and hubby loved the water pressure. The robes were to die for probably the softest I ever had. I would have bought one if it wasn't that I already have a half dozen robes already at home. They also have a Nespresso system in room if you are into that. Unfortunately we are not. In the morning they serve hot tea, coffee and baked goods for breakfast. So nice that this was included I particularly loved the biscuits and so did everyone else as they quickly disappeared. The second day unfortunately there was none. Also I asked for lemon for my tea as none was out but so delighted they were able to accommodate me. During our stay we did go to the bar in the lobby. Due to the size of the entire place the bar offerings were limited. Although I was happy to get Frangelica as a nightcap there was no fireball which truly is very popular. No edibles other than nuts. I am sure it is because they have a limited back of house and are limited. On our last night I ordered a Tom Collins but I think the lady behind the bar didn't know how to make it so improvised which was a fail. Prices of everything were market rate for room and services ie parking $55.00 a night. Note we stayed midweek so rates were slightly less on Wednesday and went up on Thursday. We would have stayed longer but the weather took a turn for the worse.

I can only speak for the bar!! This is the place to go for the BEST espresso martini in Charleston!! They have also started doing complimentary champagne classes!

Had a great stay here! Husband and I came here to celebrate our first wedding anniversary. Nicole from guest services kindly upgraded our room to the penthouse suite! The location of this hotel is perfect and we hardly had to use our car to get around. Will definitely come back and recommend this place to family and friends.

My husband and I went on a babymoon to Charleston and were looking to treat ourselves to a luxury experience. We usually don't spend this much ($400+ per night) on hotels, and we had high expectations. The first ding is related to communication, even before we checked in. We booked the hotel, breathed a sigh of relief that we made a decision and finalized logistics, then went about our lives. The night before our trip, we were looking for the confirmation email and panicked when we realized that we never got one. This left us wondering: did we actually make a reservation? We called the hotel that night and no one picked up. It was late (around 11pm) but I think I read that there was 24/7 lobby reception. We tried again the next morning (on our way to Charleston) and they confirmed that we had a reservation. They resent the confirmation, but we never got anything. A few days before that, I also emailed the hotel telling them that we were celebrating our babymoon and asked for some local recommendations based on what we were interested in. No response for a few days, so I followed up. Still no response to this day. Fast forward, we're finally checking in, and my husband asks if they've been having trouble with their email. The front desk attendant said very casually that yeah, sometimes email is working, sometimes it isn't. I'd expect that if this were the case, they'd be trying to fix it and following up by phone to confirm reservations and field questions. During these phone conversations and when we checked in in person, I was surprised that the staff wasn't more friendly. I felt like I was inconveniencing them by calling. When we checked in, they didn't ask what brought us into town, what we were celebrating, how our day was going, where we were coming from, anything like that. I expect more from a Hampton Inn, tbh. We were offered a welcome cocktail, which was good according to my husband. Same disappointing communication each time we entered/exited. Just nothing to make us feel really welcome. Now onto the room. We booked a Deluxe King Balcony. Pros: Cute accents, comfy robes and slippers, big(ish) bathroom, great shower pressure, cute balcony, nice seating area, pretty quiet. Cons: Very small, limited storage for clothes and bags. The thing that perhaps surprised me the most was the lack of services and amenities for the price. No room service, no gym (or passes to local gyms), no information about the neighborhood, no evening reception, no coffee/tea in the lobby (except for during breakfast hours). They did have water and sweet tea throughout the day in the lobby though. No one told us anything about the ability to rent bikes, though we did see a hotel-branded bike on our last day. Not sure if that's available to guests -- no one mentioned it to us. We were also confused about housekeeping. Day 1 we went back to the room at around 1pm and housekeeping hadn't come by yet. Day 2 we went back to the room at around 3pm and they hadn't come by. They seemed to come around dinner time when doing the turndown service, but didn't remove or replace dirty glasses. Not sure what turndown service is supposed to entail, but on day 1, we got a card with the weather for the next day and a carafe of water. On day 2, we got the weather card but no water. On day 3, we got the weather card and a white chocolate, but no water. The one service that we enjoyed was breakfast, from 7-10am each morning. We liked the yogurt parfait and muffins. The spread also included scones, toaster pastries (similar to pop tarts), biscuits, apples and oranges, and grits with toppings (blueberries, strawberries, bacon bits, chives, and cheddar cheese). Beverages included drip coffee, tea, orange juice, and cranberry juice. Breakfast was served on the bar, and guests could spread out a bit in the lobby. The lobby itself was very beautiful, but small, and there no other common areas to relax. There were some repairs/updates being done in the lobby during our stay, which limited the space even more (but not during breakfast hours). Quick note on location: it's very centrally located. We were able to walk to most things we wanted to see. About 5 minutes to the market, and less than 5 minutes to the pier and pineapple fountain. Tip on parking: there's a garage about 500 feet behind the hotel. It's at 1 Cumberland Street: Overall, we had a good stay and it's a decent hotel, but for the price we paid, we expected a lot more in terms of service and amenities. It sort of just felt like a place for us to sleep. We were also hoping for some acknowledgement that we were celebrating something special, but unfortunately didn't get that.

This is one the best hotels we've ever experienced and will definitely be back when we come to Charleston. Conveniently located in the heart of the historic district, close to great restaurants and tourist spots. The hotel looks small, but provides all of the amenities you would want in a premium hotel. Nice bar and breakfast setting. Friendly and accommodating staff. And the room had all of the nice touches without being over the top. We loved every minute we spent at The Palmetto Hotel and would highly recommend it to anyone spending time in Charleston.

Stayed 12/17 - 19. Booked on line three Capital One. The room as OK, but had little room to spare. The bed was terribly too soft. Terrible nights rest. Bathroom good. Breakfast options were small but tasted excellent. The bar was a little under supported but the bartender did a superb job. Location was excellent. My beef is the $45/day parking rate. They charged me $55 and said the is for SUV I had. I have a small Lexus. This bothered and they were unwilling to assist. Too many great places to stay that will take care of You.

I was absolutley amazed by the beauty and detail during my stay at The Palmetto Hotel. Check in was a breeze and we were welcomed with the most delicious cocktail. The lobby had the most amazing scent throughout. Our room was phenomenal. The temperature was perfect especially after coming in from muggy hot weather. The mattress and linens and pillows were so soft and I slept comfortably. The slippers and robes were the softest things ever. The bathroom amenities were well thought out and smelled amazing also. The night turn down was a nice added amenitie when we returned from dinner. We had a balcony room and the curtains kept the room dark and the room was very quiet. Breakfast was delicious! There's no local spots that opened early (most open 8/9am) so it was nice to be able to grab a little bite and walk The Battery before coming back and getting ready to start our day. The location of this hotel is perfect!! We literally parked our car in the parking garage and never used it again for 3 days (we utilized the parking garage directly behind hotel and after 3 days our total was $47). We walked everywhere! I recommend comfortable shoes. We are already looking forward to our next stay. thank you Palmetto Hotel

Gorgeous lobby and lobby bar. Great cocktails, but no desserts. Olives available. Charleston books and pretty games available to play.

Located in a nice neighborhood, but an extreme rip off. Felt like they saw us coming! Booked on line. The charges became another third of the $541.00 for one night in a single room with king bed. No refrigerator. We left with a bill of over $750 for one night. We are disputing them, of course. I do not recommend this hotel.

THE BARTENDER WAS SO AMAZING. She was cute, personable, and made killer drinks!! It's not hard to give good service when you are good at what you do. Even if you are staying here, come for a drink. It's a beautiful, elegant atmosphere & welcoming!!

I really enjoyed staying here. Spacious rooms. Very clean. The oriole Who work there are so nice. Lovely complimentary breakfast in the am. They went out of their way to make me decaf coffee. I would definitely recommend staying here during your visit to Charleston

My family and I had a lovely visit at The Palmetto Hotel. We loved how centrally located the hotel was, the hotel decor, and all of the extra service touches (turn down service, welcome cocktail, fresh pastries, umbrellas available for takeout etc). Additionally the bathroom shower was indulgent, the staff was friendly and indulgent, and they had a legit bar that was frequented by hotel guests. We would gladly stay at this lovely boutique hotel again.

We spent the first few nights of our trip to Charleston here. This hotel is new and located in a very convenient spot. Right by East Bay and Market and next to a lot of great restaurants like Snob, High Cotton, ect. Staff was accommodating and friendly from the moment we walked through the door. Room was very clean, comfortable and cozy and done very well. Details included motion detected night lights at the side foot of the bed, black out curtains, and an incredible shower with amazing water pressure. Robes provided were soft and comfortable. Our favorite part was enjoying a coffee in the lobby every morning over a game of backgammon.

enjoyed very much, great hotel, great staff and valet service best ever! loved the location too, will be back!

LOVED this hotel. Breakfast was wonderful, sweet tea in the lobby was a great touch. The room was beautiful and clean, awesome location. Had the best stay

Loved this venue. Great new location in Charleston and have stayed at many other places and this has been the perfect venue. Great location, hotel, staff and amenities. As a new hotel I hope they keep up the great services. Only 1 request is to silence the consistent noise at night from some elevator and or electrical system. If you are a light sleeper it will be bothersome. This is a fantastic hotel and worthy of the price. Looking forward to a return stay and visit