macey bee
Google
I love this place. The food is delicious. The aesthetic is beautiful. The actual servers who sit behind the bar in the back/far left corner are amazing. Those ladies go above and beyond. The women behind the main counter where you order food are the reason I’m rating this 3 stars. Here’s why.
For one, it’s clear this one woman behind main counter in particular does not want to be there. Nor does she know what being in the service industry mean. I used to be a hostess and yes some people are awful. As a previous service worker, I’m not that person. I’m nice, fair and always go out of my way to be considerate for the other person. Whether that’s cleaning up the table, not arguing, etc. You get it lol. Keep that in mind.
It was my second time here. My bf and I ordered two turkey sandwiches. Please note: On my first time there, we sat down and ordered via the nice servers. I’m a type one diabetic and didn’t want chips as my side. I wanted fruit instead since I was eating a sandwich. The server on that first visit went out of her way to get me fruit as it wasn’t readily available.
Today, when I was there, we were very hungry and in order to get the food faster, we had to say it was to go in order to order at the register/main counter. We wanted to eat there but the woman behind the main counter wouldn’t let us. Strike 1. What does it matter if we want to order now and then sit down vs having to sit down and wait longer for the order. As a type one diabetic, my sugar was going down and I needed food promptly. So we said to go to get it faster. We ordered the two sandwiches and asked for one, instead of the standard chips, asked for fruit and that I’d accept the up charge. The woman behind the main counter clearly didn’t want to be there, didn’t want to do anything that would slightly inconvenience her and refused the fruit. In my head, i remember what happened the first time —knowing they have it in the refrigerator from breakfast per the kind server from visit 1 but the counter woman didn’t want to check or do anything about it. I didn’t want to argue so I obliged with the chips and gave them to my bf. We take a seat and wait for our name to be called. A few minutes later, our name is called; we get our food. We eat the to go order at a table. We knew we wouldn’t finish it all and although it’s a close walk to my bf’s house, carrying 4 boxes of food with water bottles and our other stuff wasn’t possible. My bf went to the counter and asked the woman who checked us out, for a bag to carry our ish in. Keep in mind this is a hotel so they have to have at least one type of to go plastic or otherwise bag somewhere nearby. The woman behind the counter says to my bf no they don’t have any bags. My bf comes back to the table and I’m like no. So I go to the server station in back and kindly ask for some type of bag. The two amazing servers asked the counter woman who said not one single bag. The servers didn’t take that as the final answer. They go to the gift shop a few steps away and grab a few plastic bags. For me and future customers. Amazing. Kind. Thoughtful. Classy. For them, on a service level, 5 stars. No. 10 stars. I appreciated it greatly and thanked them the same. Because that’s hospitality. That’s service.
Sham on the other employees for simply not caring, doing less than the bare minimum and making what could have been an overall 5 star experience, the opposite. What’s 10 steps to your day? Nothing.
I’m not hating on the place as a whole. I’ll always give credit where credit is due and call something out if needed.
So I’d like to give a very special thank you to the two kind servers, the chefs for preparing delicious food, and designers for creating a beautiful ambiance.
I’d like to provide 1 star to the woman behind the counter. You need to step and do your job. Management, please do better.
Thanks for listening.