DJ N.
Yelp
The food is mostly good. When they hit the mark, it's actually very good.
Unfortunately, their second biggest issue is lack of consistency. I've eaten here numerous times since they opened and they lack consistency when it comes to execution of their food. They charge a premium (above average and pricey for the neighborhood), and I don't like feeling uncertain about the quality of the food because they lack consistency in the kitchen.
I've told you what their second biggest issue is. Let me share the first. This place may be one of the worst establishments in the entire Boston area when it comes to hospitality and service. They are extremely slow, they lack attention to their customers, the management team doesn't know how to handle situations when a customer may not be pleased with their food or experience, and they lack the ability to take constructive feedback. Did I mention they were slow? I've waited over an hour for a salad more than once.
Prices are high for the neighborhood. They seem to have made a few price adjustments in a relatively short period of time. Their trend has been to go from average to higher pricing. The shrimp scampi with linguine dish was under $20 when they opened. It was very good then. Now, it's disgustingly watery and lacks flavor. They've increased the price while the quality has decreased significantly. This simple dish is now closer to $30. Shame on them.
The worst lobster roll I've ever had in my entire life was served to me at The Pearl. Not only did they burn the lobster, someone must've accidentally poured a third of the bottle of Old Bay seasoning onto it before adding butter. it was completely inedible. When I expressed my dissatisfaction to the manager he shrugged and walked away. $36 wasted.
The burger here is very good. The chargrilled oysters are also good. The steak tips are excellent, butoverpriced. I paid over $40 to have a Caesar salad with 4 mid to small size steak tips on it. That includes tax and tip. How ridiculous!
The drinks are hit or miss. It depends on which bartender is making your cocktail. Quite frankly, none of the bartenders are that great. They specialize in sugary drinks with alcohol in them and 2 ingredient drinks (i.e. vodka soda). I would stay away from the classics (old fashioned, martini, Negroni, etc.) here. You will be disappointed. The wine list is ok.
The bathroom is very clean. The space is tight, but comfortable. If you require a table for more than two people, you are likely going to be out of luck without a reservation. They have two top tables inside that can accommodate more than three people comfortably. They cannot seat more than 4 people at any one table. Parking is available nearby. They also have outdoor seating in the summertime. The patio scene is nice during warm weather months. They also offer theme nights, as well as a DJ on occasion.
Management seems to be busy on their cell phones a lot. Also, not sure how the kitchen is being managed, but I've waited more than one hour for simple dishes, like a Caesar salad, to come out to the table on multiple occasions.
This restaurant received a lot of local promotion and hype when they opened. At the time, it was well-deserved. Many people were rooting for them. Fast forward to today and they are on the decline. They claim that a second restaurant will be opening in the future. It's incredible that they would open a second location when they can't get the fundamentals together at the first location.
I wish them well, but they lack the business, service, and operational execution skills to stay in business long-term.
I really wanted this place to win, but they don't deserve it.
A major disappointment on every level.