Linda T.
Yelp
I had made reservations for the Hukilau about a week prior to the dinner date. Upon arrival, they couldn't find our reservation. We did get a table, at least. We ordered drinks and ordered dinner. After an hour and a half, I noticed that three other tables, that had come in after us, were eating. I figured they forgot our order, so I saw Christian and asked him about it. He told me to talk to someone standing next to him. When I asked him about our dinner, I was expecting a response, such as "I will check on it". What I got from him was "well sometimes that's just the way the cookie crumbles", which led me to believe that he must be the owners son. He added that our food was being served now, and that I should go eat, which I did. I had just sat down when our server came back, furious, and said that she had told me that the food would be out shortly. I figured the young man must have told our server that I'd asked about dinner, and had done it in a way that obviously set her off. I didn't hear her if she had said that dinner would be out shortly, and it could be because the restaurant was so noisy that I had a hard time the group at our table, and we all had to repeat ourselves often. She chewed us out and said that the other table was having appetizers, and she said it with a loud voice, a snarl, and with attitude. I was too taken aback and shaken up by her attitude to even answer, but I didn't think all three tables were having appetizers. The young man made some comment to me about "you should know that since you use to be a server". I barely responded because I was shocked at how the two servers had become so nasty over a simple, reasonable question. The young man asked what he could do for us, and my friend said he could cover our drinks. The young man replied "but you ordered them", and my friends said "yes, but you asked what you could do". It went downhill from there, and our friend finally asked them to leave so we could just eat our dinner. The female server, who said she was the owner's daughter, said that she would NOT leave, and told my friend that she could leave, to which my friend threw out an expletive, and we were asked to leave, and the server added "and no to-go containers for you" in a nasty, almost hissing tone. My friends said they were upset because of the way the two servers had treated me, so that was the impetus for their response. The friends added that they had not been back in years, because the last time it took 2 hours to get their food. Me and my husband had not been back since April of this year. At that time, we brought some out-of-town friends with us for lunch and my friend got food poisoning from a burger she ate there. We had all eaten the same things, other than the burger, in the prior 24 hours, at least. I use to love this place, the owners, and the food, and we have been customers since the time that they had the food truck. After this experience, combined with the last one, we will never go back.