Mary G.
Yelp
I will start by saying I addressed this with the manager, also known as "Life of the Party" and she assured me she would do whatever she could to make things right. Have I heard from her since? Of course not!
We had very high hopes for our day and we were very disappointed. When we arrived and ordered coffee to start our brunch, we were brought coffee in to-go cups, and our waters were brought to us in solo cups. For a place you have booked for 3 hours with a minimum cost, we expected a little nicer set up. The table beside of us had actual coffee mugs. We could've looked past that, but the biggest issue was our service and experience. We were told when we booked (we reserved a table with a $500 minimum) that we would have a personal waitress, a DJ would be playing, etc. Our waitress had to be tracked down and we had to get her attention for EVERYTHING. Meanwhile, she was scrolling on her phone at the bar. When she actually brought things to our table, she rushed, sat the stuff down, did not make eye contact, and walked away immediately without asking if anyone needed anything. When we booked, we were told 11-1 was the time to book if we were looking for a good time to day drink and have a good time. The DJ didn't show up on time and by the time he set up, was only playing for 45 minutes out of our THREE hour booking. We ordered an app of guacamole and chips and the guacamole was store bought and not good. Again, something we could have easily let go, but our friend specifically asked the bartender/waitress if the avocado toast had the same avocado spread on it as the guacamole dip and she assured her it did not. My friend even asked to verify that it was fresh avocado on the toast and was told that is was. When they brought the avocado toast, it had the same store bought avocado spread on it so she asked nicely to please have them take it back and she ordered something different. The bartender/waitress got smart and tried to tell her there were different seasonings in it. That wasn't the issue. When one of the managers came by to check on things we expressed our disappointment in the atmosphere and the DJ not being there and her response was that since it was a rainy day he was just late. No offer of anything to make our experience better or to make up for that. We will never be returning nor will we recommend this place. OH, and we were charged for the avocado toast that was NOT what we were told it was. Terrible service and attitudes from wait staff the entire time we were there.