The Prince Kitano New York

I loved this hotel! I was looking for a spacious room to accommodate three adults. I decided on the Deluxe Room with two double beds (Premier). The room was as pictured. There was a floor length mirror by the door. There was another near floor length mirror outside of the bathroom. We had lots of windows to enjoy the NYC views. The rooftop balcony provided a great skyline view. The only con is there is no refrigerator or microwave in the room. I've never stayed in a hotel with no refrigerator so I didn't notice that that wasn't included in the amenities. I did inquire about a microwave prior to my stay and was told I could rent a microwave for a small daily fee which I was happy to hear. Staff was very kind and helpful! I'd recommend this hotel to anyone!

This was the second time we’ve stayed here, the first time it was still just the Kitano. Our stay in August had some good and some not so good. The good: love this location. the staff are very helpful and friendly. The rooms are clean and very quiet. The breakfast buffet is interesting with both western and Japanese items. The bad : room decor is getting a little tired and worn. lovely tea kettle but would prefer coffee makers not instant powdered coffee packets. But the biggest complaint is that the beds were not comfortable. We probably won’t chose this site again.

Our 3rd time staying here. We love the location; proximity to Grand Central Terminal and within walking distance of Madison, Fifth etc but far enough away to avoid the noise and madness of the Times Square area. Highlights for us are cleanliness, spaciousness, comfort of the beds and the great location as mentioned. The hotel is traditional. It is quiet and relaxing. To their credit we had a leaking toilet on the first night after checking in and because the problem could not be easily fixed we were immediately moved to an upgraded suite with the minimum of fuss. That’s the way we like our holiday issues to be sorted. The new room was massive, comfortable and surface clean, but carpets and upholstery were in need of a deep clean. So on balance, as much as we have been loyal to the Kitano for our last few visits to New York, we now find it rather dated and in the face of stiff local competition this could become a problem for them in the near future, which is a great pity.

This was my first time staying at the Prince Kitano, and I booked it with girlfriends for a couple of days prior to taking a five-day cruise from NYC. As others have noted, the rooms are quite spacious for NYC, and the bathroom large and comfortable with heated towel racks and a bidet toilet seat. We were in a renovated room on the 15th floor - we had a great view of the Empire State Building - and the beds and pillows were very, very comfortable - I got a great night's sleep on both nights! One improvement that could be made is adding complimentary wi-fi to guests; it is so unnecessary to charge for it in these times. We took advantage of proximity to Starbucks and a breakfast cart one block up and had a great brunch at the Park Avenue Tavern nearby. This was a fantastic neighborhood location to stay in and would choose this property again.

Stayed here recently for a short trip to visit a family member. The room was surprisingly large with some nice amentities (a robe & slippers, a kettle for making hot water, very responsive cooling/heating unit, heated towel racks, and a decent bathtub). Your room key doubles as a pass to a NYSC gym 4 blocks away since there is no gym onsite. Housekeeping was thorough and done consistently, which is a real plus especially since covid when many hotels have cut back on cleaning rooms. There were definite negatives, though. There are very few light fixtures in the room itself and the wifi is inconsistent, coming in and out. The repetitive old-timey music in the lobby needs to be changed; it's really awful. And there is no in-room coffee machine (just packets of instant coffee) or coffee in the lobby although a Starbucks is 5 minutes away. ||This used to be a luxury hotel but is now owned by a Japanese company. Its gloried past is reflected in the marble bathrooms and heavy wooden closet doors but this is no luxury hotel, which is reflected in its prices, pretty low for NYC, especially for rooms of this size. There is a surprisingly reasonably priced restaurant for breakfast and a Japanese restaurant, which we did not try. Reception was welcoming and the location is in a quiet, more residential area. I would come back again if the price holds. One note is that I am an iPrefer member but the hotel neither acknowledged this nor offered us an upgrade.

WOW! Wonderful stay. Beautiful building, spacious rooms, impeccable customer service. The rooftop bar was comfortable and welcoming. Location and neighborhood were perfect. Easy walk to Grand Central Station. Would definitely recommend this hotel. Great stay.

Very nice hotel, staff are lovely and make you feel welcome. If there’s any problems, they sort it immediately. Rooms are clean and comfortable, the toilets and bidets are great. Location is perfect and can’t hear any street noise from the room, so can have a perfect night’s sleep. However for the price I think that Wi-Fi should be included, and having fridges in the rooms and access to ice in the hotel would make the experience even better!

Excellent! Nice rooms, nice stuff, great view from the top of the building. Previous time I visited there was breakfast included in the price, now we had to pay extra and we chose not to. The location is just perfect, New York rules! Highly recommended!

Great location. A straight shot up Park Ave from Grand Central. Walking distance to Empire State Building, Flat Iron Building and shops on Madison Ave. Our room was clean, located on the 7th floor and had a view of the Empire State Building. Unfortunately our stay was on a day the roof top bar is not open, but we went up there to check it out... looks fun. Breakfast was included in our stay. They do an amazing breakfast and their wait staff are so attentive and friendly. Our stay was a short one nighter as we continued our family trip along the East Coast. The Hotel has a Bell Hop desk you can leave your luggage with if you want to explore the city a little longer after checking out. Five Stars for cleanliness, the wonderful staff, location and holding bags after checkout.

Very comfortable and quaint. It was not noisy at all. Felt very safe and for NY, our room was pretty spacious. Their toilet was pretty fancy with all the features it had. Staff were all friendly and responded in a timely manner. The bed was comfortable and good location for uber pick ups.

The staff were very accommodating. Our flight didn't land until 1 AM and they were willing to hold the room until we arrived. Located close to Times Square, Empire State Building, Flatiron, and Central Park. Room service was nice. Shower was a little bit weird to use and the bathroom floor is very slippery. I'd stay again in the future

Have stayed here twice in the past 2 years and both times have been exactly what I want out of a NY hotel. The service is prompt and decently friendly, nothing over the top but efficient. The rooms are well appointed with nice features like a tub and bidets on the toilets. Beds aren't the softest, but they definitely are totally fine after a long city day. Best part to me is the midtown location mixed with amazing soundproofing and other quiet guests. They also have a great rooftop bar with amazing views on warmer months

This is perhaps the BEST hotel we've stayed at in NYC. The price was actually very reasonable compared to other places we've stayed over the past 15 years or so. Service was great, room was CLEAN, water pressure was strong, stains ran clear, bed was comfortable. I only wish the on-site restaurant was open during our stay. We'll be back in NYC in 6 weeks (October 2023) and have already booked our room.

A good location near Grand Central Station with easy walks to many places and sites, The staff was very friendly and helpful throughout our stay and the room was, NYC-typical, fairly small but it was clean. I sort of agree with the comments on the pillows not being great and sort of don't. I like a squishy, malleable pillow vs. stiffer foam so they hit the mark on that but they are fairly small so one just won't cut it. All it took was a call to the front desk and more pillows arrived at our door. The bathroom had a Japanese toilet and we left there saying, we need one of those at home! Quite a luxury I think. Wi-Fi was free and worked ok but I wouldn't call it super fast. Generally just our data plans on cellphones worked better. I would agree with some of the negative comments on the mini-bar. Mainly related to how it wasn't fully stocked. Unfortunately the restaurant was not open during our stay which was a shame as the menu looks great but hey, we were in NYC so no shortage of great menus. The rooftop bar was open however. The view is just outstanding and they have a bar bites menu to go along with the cocktails. Service there was good as well.

I don't really feel strongly either way about this hotel. It was alright, had both good and bad things. Room was cheap, and the interior of the lobby/mezzanine area are beautiful. The good: - Great location, within walking distance of Grand Central Terminal. - Good view-- you can see the Empire State Building from the windows. - Very clean hotel. Nothing is broken or worn down looking in the rooms. - Employees are very friendly and quick to assist. The bad: - $40 minibar with only 3 beers (Sapporo, Kirin, Budweiser)??? - Outdated decor. Small and weirdly shaped room. Typical crappy hotel pillows. - No free wifi. Even though the expedia bookings state that it does. - Rooftop bar and restaurant are closed. Not a bad hotel, but I could tell we weren't the target audience, as in it doesn't really cater to the younger crowd. I think its fine to stay here if you want a nice clean place to stay near Grand Central and you're going to be out and about most of the time (no need for wifi). But I wouldn't necessarily stay here again.

It's sort of a rip off right now. Their restaurants are closed. The bar is closed. You have to pay for wifi. There's no complimentary water. They give you a "green tea set" but you have to pay $7-10 for a bottle of water from the mini fridge. Fyi I have been to Japan and this place is far from actual Japanese hospitality. They are essentially just using the catchphrase and not actually showing any type of Japanese hospitality. If this hotel was in Japan, they would actually be considered an extremely offensive and bad one. Btw this is coming from someone who stayed at the Kitano in Japan as well (which is extremely different from the one in New York in terms of customer service) Entire mini bar is over priced. You can walk to CVS, which is 2 blocks away, buy a 12 pack of beer and it's still cheaper than two beers in the fridge. Yes yes....I get it..... convenience....but not for an arm and a leg One thing that cracks me up is for a "Japanese" hotel. They don't have bath salts - IYKYK

I loved the hotel, from the polite staff to the room...everything was great. We visited the rooftop lounge and our appetizers and drinks were delicious.

Nothing but good things to say. Superb location, within short walk of Grand Central Station, which allows access by subway to everywhere in NYC. Neighborhood is quiet and we felt safe. Our room was excellent with nice view of the Chrysler building and a comfortable king sized bed. The staff was pleasant and nice, especially Lupe who greeted us. Also we encountered a few engineers (some floors are being updated) including Lubo, in our travels through the hotel, and they were all quite friendly, informative, and seemed to be genuinely interested in our feed back on the rooms. I also felt that they took pride in the hotel, which was nice. We visited the rooftop bar which had spectacular views of the Empire State and Chrysler building, on alternate ends of the bar. The hotel restaurant had a nice breakfast buffet and was convenient and reasonably priced. Plan to stay here next time in NYC

A lovely, genteel oasis manned by a top notch staff. My favorite place to stay in NYC!!

We had a very horrible experience when we stayed at the Kitano Hotel in NYC during our last trip on 3/11/2023 to 3/13/2023 During the first night of our stay on 3/11, we found that our bidet was not working properly and that the shower handle was broken. We reported it right away to the front desk. Sharon, from the front desk, handled our call and offered free breakfast as a consolation and she scheduled for maintenance to fix at 11:00 AM the following day. We were very happy with the free breakfast the following day. However, upon returning to the hotel, both bidet and shower handle were not fixed. We did not receive any message nor any acknowledgement at all. While checking out, I reported to Lupe from the front desk that the issue about the broken bidet and shower handle was not addressed as promised. I did not receive any satisfying consolation at all from Lupe. I felt like what I reported was not important for them to pay attention to. After that, when we came home at 6 PM on 3/13, we realized that we forgot in our room a cardboard tube that contained a very valuable artwork upon checking out. We called the hotel. Bill from Security answered and called back that they did not find the art. He said that they will try to contact the house cleaner who cleaned the room and will call back if found. After 2 days and no call back, we called again on 3/15 to follow up - we explained the history to Maho and she said she will check again with security and call us back. It is now 5 days after on 3/18 and no one has returned our call. We are very disappointed as that art piece was very important for us (me and my family). On top of that, the most disappointing piece of this experience is that we have been regular customers of this hotel and we HAD very high regards to their Japanese culture, respect and professionalism. Unfortunately, none of these we experienced on our trip this time. We received broken promises and disrespect. We will not be returning to Kitano anymore. We will be taking our business elsewhere where it's appreciated and respected.

A comfortable and enjoyable place to stay in a phenomenal location. The rooms have been re-done recently - one of the only NYC locations I've stayed in that has a counter in the bathroom big enough for both a toothbrush and a hairbrush! The rooftop bar is terrific, especially if the weather cooperates. Amazing view of the Chrysler building on one side and the Empire State Bldg on the other. The not-so-great - I don't love hotels that have fridges you can't use (overpriced bottled water you can't move out of the way or they charge you) and who in 2023 charges for wifi? That's just an expected amenity, especially in a $450/night hotel that caters to business travelers. I would have preferred somewhere to store my clothes rather than the giant desk.

Recently stayed at The Kitano and although their restaurant and Jazz club are still under going renovations, the hotel itself was quite lovely. The staff was great and attended to our every need. Would highly recommend The Kitano, as it's location is perfectly located in Murray Hill. Easy walk to Grand Central, Times Square, Bryant Park.

Just a regular hotel. Rooms are nothing to look at . You wouldn't know if you are in the holiday inn or a hotel on park Ave.

Would recommend for its cleanliness. Great view of the Empire State building from the roof. However, be prepared to pay the double price of a drink if you want to enjoy the view. Usual drink price $9 for a mojito and $22 on the roof ;) . Yet, paid it and the view of the Empire State was worthy. First time i review this but if you've heard Ronny Chieng making one of his show detailing all about Japanese toilet and you want to try this without heading to Japan- that is the place. There is a valet for the car. Be sure to tip after he brings the car. Disappointed with the fact that there were no coffee at the roof bar although there was dessert.

I think this hotel had a lot of both good and bad. Good: 1.) Everyone working seemed polite. 2.) We we're lucky enough to check in early 3.) It is so close to everything, and the view was wonderful. 4.) There are heated towel racks! 5.) It was quiet. I'm not a frequent traveler to the city so it was a nice surprise to find it easy to sleep through the night. 6.) Japanese toilets are always a plus Bad/not my favorite: 1.) The reviews are true, the pillows are not the best. Soft and flimsy. 2.) The minibar cost $100 to open. While I understand this is covid protocol, I was shocked to see the fridge had not been refilled. 3.) There is no microwave or fridge (that you can use without opening the mini fridge for the fee)

Plus side location, quiet clean. Downside no restaurant no ice available no microwave available and no refrigerator available. Room did not get service one day and another made bed with shoe in between sheets.

The bar at the rooftop has a good view. The drinks were good. The bar was both outdoor and indoor. The interiors were very classy. The staff was also very friendly

A taste of Tokyo in NYC and a stone's throw from Grand Central, this midtown jewel is a convenient place for an overnight stay. Very quiet and elegant venue, with a stunning view of the Empire State Building. SInce the restaurant is still closed, room service only.

Roof top bar. Beautiful evening in June 2022. Great service. Pricey but worth it for the city views.

Good value for the location. Rooms are quiet; you don't get interruptions from inside or outside. Furniture and rooms are slightly dated, but everything felt very clean and well cared for. Bed was comfortable but the pillows were not good for me. I will definitely ask for more if I return on another trip. The room was actually larger than I expected, and was just enough for our needs. The staff were all kind and helpful, and accommodated us for our later train ride home.

This hotel is located in convenient location and small but got the Japanese style. Check in was at 3 pm and they didn't have any room available at 12 pm so we had to pay extra $50 per night to upgrade our room so we could check-in. They also don't allow you to check out a few hours late which other hotels are pretty good with. The room was pretty small and I could smell cigarette from the hall way. (Only had smoking floor available at the time). Right after we checked in and walked into our room to unpack, one of the desk person was trying to open the door to see if anyone was staying inside which was a little weird if they have an electronic system why do they have to check manually? and was a bit rude also. The thing that bugged me about this place is that they DON'T HAVE ENOUGH PLUG INS FOR YOUR ELECTRONICS. i was freaking trying to find an outlet to charge my phone before going to sleep but they didn't have any around the bed... So I had to charge my phone in the bathroom which was annoying. They need to fix that. Only impressed thing I had at this hotel is that they use a bidet which I haven't used in ages. I thought it was pretty cool. Price is a bit higher compared to the quality of the room. I think I would rather stay in another hotel for this price.

We had a good time. This hotel is very well located. You can get everywhere easily from here by foot or subway. Grand Statio. Is super near as well as Time Square and various restaurants. Lobby is a bit dark. I don't think breakfast was included but never ate there but a sushi. Wasn't good. The rooms were OK and I'm guessing you won't spend too much time in it. It can get a little problematic when they drop or pick you up because of the parking best the door.

The hotel doesn't have a restaurant to have breakfast. The electric lights in the room had to be moved around to get them to work. The mini bar will charge you $40 for just opening the door, whether you just want to grab a bottle or water or dink the beers, etc. they have inside. The front desk is polite but shell shocked from fielding all th customer complaints. Avoid this one at costs.

Really attentive staff. No frills and everything was clean. But my room for some reason smelled stuffy all the time. I turned the AC on high (so I was freezing) to get rid of the mustiness but whenever the AC stopped the stuffiness would return. Location was great, on Park Ave.

We had a truly lovely stay in NYC at the Kitano. We arrived late our first night and the only room left was a small double bed when we had reserved a king. To make up for the error, they upgraded us to a nice corner suite for the remaining 4 nights of our stay at the same price. Loved it. Friends visited and we were able to entertain in our room and then move to the mezzanine sitting area for a dinner that we ordered from a local Thai restaurant. The staff is great. The room was clean and well-maintained (I'll add my own compliments about the toilet seat here). The light switch for the entry area also controlled the outlets near the bed, which was strange and cumbersome. Really nice neighborhood. The chocolate shop in the lobby (with copious free samples) is dangerous :-)

This update is for the absolutely wonderful and professional staff who worked with me to recover my handbag. Long story by per previous review- we felt so harassed by the bar tender to leave our seats immediately (the place was less than half fill on a early weeknight) after paying for our bill, that we literally ran out of the Kitano and left my handbag at the table! When I realized this, I called and spoke to another lovely hostess the next day who was very reassuring and directed me to security. There I worked with A+ gentleman name Dilly and he help me recover my bag with all its valuable content inside. We are very grateful for this kind and professional help. And would be happy to revisit the Kitano (on a night that particular moody bar tender is away to experience their lovely service and music again). Molte grazie a tutti!

The concierge we interacted with was rude and dismissive, like they couldn't wait to stop talking to us. Do not recommend, find another nearby hotel that appreciates your business.

Really easy and affordable hotel. Not over the top but very comfortable in a great location and easy to navigate services

My best friend and I came for a Christmas-in-NY weekend, and we were EXTREMELY well taken care of. The staff were incredibly prompt with pillow and amenities requests and the room service was impeccable. We never felt like we were asking too much because the staff were so gracious. Even if you don't get a chance to stay here, you MUST check out their rooftop bar/restaurant. It's so elegant and the view is one of the best in the city! Their June Jacobs toiletries are luxurious products, and the beds were SO comfortable. The location was absolutely perfect for going to see the tree at Rockefeller Center, the Saks light show and the upper east side as well as Chinatown (opposites), and the neighborhood feels and is, so safe. I should have mentioned at the start of my review, that Maho, the most lovely concierge, and I spoke before our arrival, to make sure the wine and cheese I ordered was in the room before we arrived, and she arranged a view of the Empire State Building--which was spectacular. ZZ, who checked us out, was so gracious and made it so easy. 30 seconds. I LOVE The Kitano, and Celeste and I have already decided to go back next year. I'm making the reservation this week. -Rebecca Heiler

Great Japanese style boutique hotel with extraordinary service. This is my go to hotel whenever I'm in New York. The staff and management are amazing with many employees knowing me and addressing me by name. The rooms are great and oversized for New York standards. Every guest room bathroom has a modern bidet and heated toilet seats stocked with amenities. The bed is super comfortable with many pillow types. The hotel is super clean as well. The only negative is that this is a small hotel that isn't very tall so rooms do not have a view of the skyline but the service and quality of the hotel more than make up for it.

We had a wonderful experience here. Normally this hotel would be a little out of my price range, but I was able to get a good rate on hotel tonight. The check in process was a breeze and we were given an upgrade to a king room. The location is safe and quiet, while conveniently being located only a few blocks away from Grand Central Station. The room is clean, a good size and the bath products are very nice. Our room on the 9th floor was wonderfully quiet both in the halls and street noise. We also received a late check out at noon and easily checked our bags to be held for a couple of hours. A really pleasant, seamless stay.

Not what I expected: i was expecting a more modern hotel. What I liked: pillows were comfortable. free mouth wash. location was good. What I disliked: i was afraid to use anything in case i would be charged for it. it took a very long time to check in, there weren't people to get cabs for us, the bell hop was hit or miss. towels were very rough. no comforter, just thicker than average top sheet/blanket. (note: I went here on a Jetsetter deal)

The Jazz Lounge @ Kitano - just saying it makes me feel cool but old school. It's on the second floor, just above the lobby, but you have to walk through the lobby first, as the stairs are at the other end. So you inevitably pass by the decor and serenity of Kitano and a statue of some kind of an animal that looks like it's been sculpted by a japanese animation artist. (I may just be making this up, I'm no expert). They have a pretty regular schedule of various performances, so check it out if its your piece of cake. I was invited to a special performance of a tango duo. There was a grand piano that fit very neatly in one of the corners. The performance lasted a little over an hour, as we cozied up to each other under dim lighting, around small lounge/bar tables that are not meant to fit the large plates of food that they serve. I'm pretty sure that there is no "typical" crowd here, because the performers seemed to invite a possy of friends and dedicated most of the evening to them. We were probably one of the few non-friends, there, yet still connected through 3 degrees of separation. So I would assume, each performance has its own kind of crowd. There was no cover, but a $15 minimum, which basically buys you one drink (a martini). So unless you have excellent self-control and can stop yourself from glancing over the menu and ordering a bite to eat or two, or another drink, you'll be spending a lot more. My choice of the evening was the asian pear martini with elderflower, which was lovely and thankfully lasted me through the entire performance so that I didn't have to cash out for another one. It also helps that you sort of feel guilty for eating while the musicians are performing. It's like you're sneaking in the food, as if you're not supposed to, even though it makes the waitress quite happy for extending the bill. You also end up sneaking in some texts, to let your friend who was late know where you are. So there was a lot of sneakiness going on taking the focus away from the food, no matter how ravenous you were, and so you don't eat as fast. My three tiny crab cakes and a side of fries that we got for the table, again thankfully lasted me for the entire performance. I would come back here to check out another performance, but would most likely stock up my stomach before doing so.

The Kitano is a fantastic boutique hotel conveniently located in the city. It's very clean and with nice decor and comfortable beds. It's true that the rooms aren't spacious, but where in the city will you find spacious rooms unless you're paying an arm and a leg?? The hotel caters to Japanese and foreign clientele, as most of concierge staff speaks either japanese or french, or some other foreign language. I loved the little gift store in the hotel lobby - lots of cute japanese knick knacks and other unique gifts. PLUS, they have shiseido bath products!!! I loved it.

At first, this Murray Hill-located hotel seemed perfect. Check-in was prompt and courteous, with a doorman on hand, and the facility seemed immaculate, with goodies like heated towel racks. Regrettably, the devil is in the details, and the negative details are the plumbing. Bathtub controls were so rigid I could not use them without contacting engineering on a daily basis; a tub drain was so clogged that I was standing ankle-deep in water; and a toilet in the publicly-accessible mezzanine ladies' room was backed up with foul goo. It is management's responsibility in any facility to ensure that rooms are ready to occupy, and public facilities are usable. The 'front desk' could have offered me a discount to offset the problems, but did not do so, which means that I am a 1-time guest.

* add: changing this to 5 stars due the most comfortable bed and pillows I've ever slept on in a hotel room!!! Very nice building. My first time in a hotel with a mini bar! Lol. Didn't use it but decent selection I guess. Prices were a bit high for my comfort. $7 for a small bottle of figi water. Decor of room was nice. Was small but basically just used it for sleep and showers. Had ac and heat. They provided slippers a robe and a umbrella. Has heated towel warmer in bathroom. Bathroom was nicely sized with full length mirror. Had a bidet on toilet. Shower was nice and hot with 2 shower heads, one regular and one hand held. Tub for baths. Only issues for us was no bathroom fan and no way to adjust the lights that were very bright. Not a lot of storage in room but not an issue for us. Will use this hotel when we return to New York!!

Great rooms, spacious and comfortable. The location off of park ave is quiet and close to Bryant park and grand central station. The staff was great during our stay.

Kitano hotel is perfectly located on Park avenue and 38th street, walking distance from Grand Central Station, Penn Station and even Broadway and Time Square if you don't mind a little extra walk. Hotel is well maintained and kept immaculate. They offer various rooms from Superior, Premier, Suites to all the way up to the Tatami Suite. My wife and stayed at the Kitano twice so far and both times we felt welcome and well looked-after by the staff. Check the hotel's web site for specials and packages. http://www.kitano.com Both time we stay ed at the non-smoking tenth floor in a Premier Room(around $300/night). Our room was a corner unit so it was full of light and offered a nice view including the Chrysler building and the Grand Central Station. When you walk in to your room you have a dressing area with closets, slippers, robes, safe and even a shoe horn. It is customary that you remove your shoes and wear slippers before you enter the living/bedroom area in the East. Bathrooms are newly renovated and feature a deep tub, multi head shower, Gilchrist & Soames bath products, hair dryer and towel warmers (which are really nice in the winter). Once you walk in the actual room which is considered large in New York standards, you get hot water kettle with tea cups and green tea, CD/iPod Alarm clock, flat screen TV, mini bar, desk with power and Internet connections and a couch with a coffee table. There is a turn down service but you never see them or you never see any personnel in the hall ways. They are very good at what they do without being noticed. We received breakfast coupons at out check-in but I am not sure if you have to purchase certain package for this. Breakfast is served at the Garden Cafe which is in the back of the hotel's lobby. They also served lunch and dinner here and they have their own menu separate from the Bar Lounge (great Jazz and cocktails) in the mezzanine and Hakubai Japanese (authentic Japanese food served with perfection) restaurant in the lower level. There isn't a gym, as least not that I noticed but I believe they can arrange a session with a health club in the area if you are really in need for a work out.. There is a small gift shop and a business center in the lobby. This hotel is prefect for a great weekend in NYC. You can do so much or do nothing at all and stay in the hotel. They have everything you need for a couple's weekend retreat or business travelers' home away from home comfort and convenience.

Clean, quiet, great location. No mini bar or fridge, you have to call room service for ice (no ice machines in a hotel, since when? or is this a NYC thing?), and no iron or ironing board...we had to call for that too. We walked around NYC all day, so we took a shower before we went out for the evening, to the theater, dinner, etc....so I requested fresh towels on the way out. When we got back, the fresh towels were on the bathroom sink counter, while the towel rack was empty, used towels left behind. That's housekeeping at a 5 star hotel? No, me thinks not. Then the fancy toilet paper holder completey came apart in my hands....I will stay elsewhere next trip.

This is my second stay here and I plan to return. It is a beautiful hotel located in Murray Hill. It's a bit pricey and beyond my budget by booking through Expedia makes it possible. Its an elegant Hotel with much to offer. The rooms are beautiful, roomy and very well looked after. To be honest my favorite part is the very very fancy toilet! I don't know how I lived my whole life without having a heated toilet seat!!

I paid a lot of money for an Executive Suite with a balcony last night (for one night). First, she did not get the balcony as promised and just a regular room and the rest is all downhill too. Old furniture that is not clean, bathroom outdated and also not clean. Rugs in poor condition and lousy mattress. All in all a lousy place to stay in NYC. Would not recommend at all.

I'm just leaving this place at 8:00pm after trying to go to the restaurant for dinner. My 70+ year old father parked on the corner, not in front of the entrance, because he had a hard time walking long distances. It's Christmas so we assumed there was no issue about it being a loading zone plus there was a lot of additional space directly in front of the entrance. As we got out of the car the bellhop, jack, ran towards us yelling that we couldn't park there. He walked up to my father and literally shouted at him that he's seen him do this before and he would not stand for it. Then he got on his walkie to call for assistance. The manager of the hotel, James I think, came outside to try and defuse the situation. Instead of telling all parties to let it go because it's Christmas and there are no deliveries, he asked jack, the bellhop, if it was ok with him for us to park there. Jack obviously said no and we decided it wasn't worth spending money at the establishment. I'm honestly still completely shocked at the entire situation. The bellhop was so aggressive and the manager did nothing but ask him his opinion. That in no way is professional. There is treating your employees with respect and then there is trash customer service.

Excellent hotel in Murray Hill, you wouldn't imagine such a quiet and serene place in the middle of Park Avenue. It's owned by a Japanese group, so the majority of the staff (and guests) are Japanese...it has a Japanese restaurant, a Tea Ceremony room and even green tea bags as part of your room's welcoming kit. I was looking forward to stay here and the hotel didn't disappoint me. Rooms are very spacious and bright and the service couldn't be any better, from the front desk to the room service. I also had the chance to go to one of the Jazz Sessions in the bar to see Michelle Walker's Quartet, amazing. The only negative note, a fussy and pretentious barman, too good for his own shoes

Coming to NY to visit in bone chilling temperature it was a relief to settle in to a beautifully appointed room , spacious and well located in midtown. I came down with a terrible cold unable to go outside and the staff here could not be more caring to tend to my needs. My room came with breakfast so there was no need for me to venture out. The breakfast buffet is generous with Japanese and American style offerings. Our room on the 15 floor was quiet and this part of town is pretty quiet considering we are so close to grand central. The heated toilet seats and towel bars are a welcome feature on a cold day too. Great place to stay.

Really decent Japanese food! A bit on the pricey side but service was nice and not pushy at all!

This is an average hotel recommended for japanese people. Customer service is good bit it seems that they favor japanese customers more over others. I made the booking online and was there with my mom and a japanese friend. The room was dated for the price they charged, carpet looked ugly, TV unit was old, overhead shower wasnt working, toilet bidet was there but not working. (At the time of checking in they upgraded us to a premium suite but it didnt look that premium to me.) When I mentioned these things before checking out they just apologized but didn't offer anything extra to compensate. The location itself is so far from major spots like Times Square, Central park etc. They did send some chocolates and extra bathrobe and slippers to our room in evening which was nice. The customer service is courteous and you'll see a lot of japanese people staying there but I dont think I'll be coming back.

We booked a reservation through priceline that was non refundable and unchangeable. My father got extremely sick and we had to go see him so were unable to stay at the hotel. I tried calling the hotel to see if they would be reasonable and give me some consideration due to the situation, but they were extremely rude and just pawned the booking off on priceline and to deal with them. I explained that I understand that the booking was for a reduced rate so it precluded the ability to change the date, but now they were guaranteed about $500 and also had the room available; I asked would they just give me a discount or reduced rate for a reservation a month from now or some reasonable agreement. They would not hear me out and so they are taking my $500 and they have the room available to rent out that day. No consideration for extreme circumstances or even some reasonable compromise. They just took my $500 for doing nothing and will rent the room out for another $500. Thanks for the great customer service.