The Queen's Medical Center

I had the most scariest experience while on vacation, anaphylactic reaction to lord knows what. The quick response of the first responders was Excellent! They reacted quickly, medicated me appropriately and quick took me to Queen hospital. I was treated with empathy, care and dignity by the night staff: Nurse Andrew and Dr. Bowman went above and beyond and approached my care with genuine intention! Thank you two for your amazingly “calling”!

A heartfelt thank you to the team at Queen’s Medical Center My husband had a serious accident in the ocean and broke a vertebra. We had to go to Queen’s Medical Center in the middle of the night – and from the very beginning, everything was handled with absolute professionalism. The nurses and doctors were incredibly kind, caring, and helpful. My husband received all the necessary examinations promptly, thoroughly, and without any hassle. A very special thanks goes to Dr. Afshari, who took a lot of time to explain the findings to us and supported us with great expertise and compassion during this difficult time. The nursing staff was also consistently friendly, attentive, and supportive – we felt very well cared for. A huge thank you to the entire team! Peter and Manuela

I had an unfortunate emergency room visit several years ago--a very nasty case of COVID. We notified two different hospital staff members that I tested positive for COVID. The staff did not notify the doctor of this, so he ran a full virus blood panel on me which costed $2,500. This simple lapse in communication, on top of severely delayed billing, means I am being slapped with an ER bill two years later for $3,200. I already paid them $300 a year ago, and thought this was resolved. I'm really disappointed in our healthcare system and feel like it's impossible to get transparent, timely billing. I didn't need the virus panel and I wished I would have received this bill much sooner.

When my now husband and I were in Oahu on vacation he unfortunately had a skateboarding accident. Our plan for this trip was to get engaged which we did but the first day we spent five hours in queens ER. He broke his elbow, sprained his ankle and had a concussion from a rock he hit when he went down. As a registered nurse myself I’m very understanding of ER wait times however, while my husband was crying in pain in a wheelchair and I asked the nurse kindly if he could have some pain medication she proceeded to get into my husband face and state “I know you think you broke your arm but I’m handling life threatening things first”. Very disgusted with the behavior and how we were treated by medical staff in the ER. I would rate this hospital below the ASPCA.

5/15/25- I was in the ER between 12am and 4am, and the night staff were absolutely fantastic. They were kind, professional, and incredibly attentive. In a tough situation, they made me feel safe and cared for. This team truly deserves recognition—and honestly, a raise. Thank you for everything.

So much to say, but I just want to express how truly grateful I am. Thank you to the amazing team at Queen’s Hospital—Dr. Deptula, Dr. Marui, their entire staff, and the ICU nurses. Your care, kindness, and support made me feel like I was going to be okay. This feels like the beginning of a new journey in my life, and I’m so thankful to all of you for helping me get here. From the bottom of my heart—thank you.

Took my sisters vitals in the beginning and then tried to send her home with antibiotics after taking her blood. I had to beg for them to take her blood and check her vitals as she was feeling weak and cold. From my understanding they do not have enough nurse on staff. The nurse on call was definitely overwhelmed. They need to provide more staff.

Queen's hospital has saved my life. I have an unusual condition that was destroying my life. Dr. Hui and his team of other physicians, nurses, techs, PA, pre op, post op and everyone in between has done everything possible to make this happen. This has occurred years and years after searching from childhood to find what was wrong. I worked in California in Healthcare for most of my adult life. No one could figure it out and often told me that I was the problem. Since coming to Queens hospital that simply does not happen. I had a set back and had to return for a follow up. I was so terribly frightened that my condition was returning and would be untreatable. Heather, an RN in pre op, Wilhel the aid, Dr. Hui and the rest of the team that day were beyond kind. The focused help and attention got me to calm down and get through. They did not judge me nor ridicule me. Instead, they met me where I was and talked me through. It was amazing. I love Hawaii island but Queens is my medical home.