The Queen's Medical Center

I had the most scariest experience while on vacation, anaphylactic reaction to lord knows what. The quick response of the first responders was Excellent! They reacted quickly, medicated me appropriately and quick took me to Queen hospital. I was treated with empathy, care and dignity by the night staff: Nurse Andrew and Dr. Bowman went above and beyond and approached my care with genuine intention! Thank you two for your amazingly “calling”!

A heartfelt thank you to the team at Queen’s Medical Center My husband had a serious accident in the ocean and broke a vertebra. We had to go to Queen’s Medical Center in the middle of the night – and from the very beginning, everything was handled with absolute professionalism. The nurses and doctors were incredibly kind, caring, and helpful. My husband received all the necessary examinations promptly, thoroughly, and without any hassle. A very special thanks goes to Dr. Afshari, who took a lot of time to explain the findings to us and supported us with great expertise and compassion during this difficult time. The nursing staff was also consistently friendly, attentive, and supportive – we felt very well cared for. A huge thank you to the entire team! Peter and Manuela

When my now husband and I were in Oahu on vacation he unfortunately had a skateboarding accident. Our plan for this trip was to get engaged which we did but the first day we spent five hours in queens ER. He broke his elbow, sprained his ankle and had a concussion from a rock he hit when he went down. As a registered nurse myself I’m very understanding of ER wait times however, while my husband was crying in pain in a wheelchair and I asked the nurse kindly if he could have some pain medication she proceeded to get into my husband face and state “I know you think you broke your arm but I’m handling life threatening things first”. Very disgusted with the behavior and how we were treated by medical staff in the ER. I would rate this hospital below the ASPCA.

THIS PLACE WILL SCAM YOU. I was extremely dehydrated from food poisoning. Drove myself to this hospital. I came into this center and they gave me two IV bags and zophran for the nausea and had me wait in the waiting area They charged me almost $5000 for these services, my insurance was making me pay $1400 of it but said themselves that it was ridiculous the amount they are charging. Insurance had already process the claim and sent me the “patient responsibility amount” which was that $1400. Then all the sudden the hospital sends me a bill for the $5000. I called my insurance and they stated that two days after they processed the claim with the hospital July 23rd, the hospital changed the line items to the insurance company to make it reflect as if all the services they provided are out of network, which my insurance even said that is not correct and they have NEVER seen something like this. They are doing this because insurance can negotiate the amount they pay the hospital whereas the patient has to pay the full to the penny amount. Be careful with this hospital, they will try and trick you. Further action is being taken. $5k for 2 bags of saline in the WAITING ROOM, and some nausea meds is insane.

Took my sisters vitals in the beginning and then tried to send her home with antibiotics after taking her blood. I had to beg for them to take her blood and check her vitals as she was feeling weak and cold. From my understanding they do not have enough nurse on staff. The nurse on call was definitely overwhelmed. They need to provide more staff.

I had an unfortunate emergency room visit several years ago--a very nasty case of COVID. We notified two different hospital staff members that I tested positive for COVID. The staff did not notify the doctor of this, so he ran a full virus blood panel on me which costed $2,500. This simple lapse in communication, on top of severely delayed billing, means I am being slapped with an ER bill two years later for $3,200. I already paid them $300 a year ago, and thought this was resolved. I'm really disappointed in our healthcare system and feel like it's impossible to get transparent, timely billing. I didn't need the virus panel and I wished I would have received this bill much sooner.

5/15/25- I was in the ER between 12am and 4am, and the night staff were absolutely fantastic. They were kind, professional, and incredibly attentive. In a tough situation, they made me feel safe and cared for. This team truly deserves recognition—and honestly, a raise. Thank you for everything.

So much to say, but I just want to express how truly grateful I am. Thank you to the amazing team at Queen’s Hospital—Dr. Deptula, Dr. Marui, their entire staff, and the ICU nurses. Your care, kindness, and support made me feel like I was going to be okay. This feels like the beginning of a new journey in my life, and I’m so thankful to all of you for helping me get here. From the bottom of my heart—thank you.

Outpatient clinic staff was very professional kind n helpful Was there for surgery recently In n out same day Thank you Queens for taking good care of me

This hospital is extremely filthy. Idk who's managing this place, but please don't take your loved one there. This place ain't it. The staff is okay depending on who you get. They just all seem done with their jobs. Their boss or supervisor also talks loudly about shifts to them and it's uncomfortable to hear grown ass adults be told what to do in the tone that person used with the staff. I was going to say some ish about the staff, but after I heard their crap boss, I've gotten a better understanding of why this place has gone to hell. 1. It is filthy af! You can see the layers of grime and grease on the floors in the ward we were in. My shoes literally got stuck to the goddamn floor and at first I thought maybe I stepped on a spot that wasn't cleaned up, but no. It was the entire fricken floor of that ward. You can visibly see - even if you had bad eyesight - the probably months old dirt that will need a real cleaning. The lady that came 2 days later to clean only was using a swiffer mop which was flimsy at best and couldn't even handle 2 square feet of the dirty floor. The tables and chairs are old and look like they probably have bedbugs. Like I thought the cushion was brown, but no...it was originally a different color (green??) but it's just THAT filthy. 2. Bedside manner of nurses are not that great but some of them did what they could. Your patient's comfort is not their priority. They are overworked and probably don't get paid what they deserve. I'm pretty sure they had way too many patients per nurse and per nurse's aide.

Medical care in Honolulu, Hawaii... My friend asked me to go with her to Queen's Medical Center to learn how to care for her sister at home after discharge from the hospital. We only paid $3 for parking in the structure, even though we were there for more than an hour. The staff were very cheerful and helpful. There were four of us, seated with the patient, in a private room. The table was large enough to hold all of the supplies. My friend and her brother-in-law practiced the routines and asked questions in the clean, air-conditioned room. It was a productive session! The teacher was actually not an employee of the hospital. The regular staff gave us information about the restroom and parking validation (none). When the patient needed to use the restroom, staff came promptly to assist her. We will probably be back to visit and/or pick up the patient when she's discharged.

Whether being at a hospital for yourself, to visit someone or with someone as support, it's usually not a moment filled with smiles. A hospital is someplace one tries to avoid. But sometimes, this is where life takes us. It took me there. To The Queen's Medical Center. I was the only individual who could take-off work to assist someone. For two mandatory procedures on two seperate days. So, I flew from the Big Island of Hawai'i to the Island of O'ahu to do just that. Love makes you do crazy things sometimes. And other times, love leads you right where you need to be. Like this moment. The facility. Parking can be done either by valet or self park. I dropped off the individual at the main entrance and opted to park on my own. Once inside, directions were given to us at the information desk in the main lobby. Wheelchairs are available if needed. I accepted a wheelchair for the individual I was with, self-push not escorted. We had multiple places in the hospital to visit on the first day. Not knowing how far the offices would be, I felt a wheelchair would provide comfort for the person I was escorting. The Queen's Medical Center is large in size. I was a bit overwhelmed trying to figure out how to get around, to get to the location desired. Let alone, finding myself back out to the main lobby + parking. Lol. But helpful medical staff assisted with directions every time I approached them. Thank you. The Queen's Medical Center, from what I know, was founded by Queen Emma and King Kamehameha IV in the mid 1800's. It's the largest private hospital in the State of Hawai'i. Offering superior patient care + a wide array of specialized services only found here, a premiere medical facility in the Pacific. While residing on O'ahu years ago, I've been both a patient and a visitor at The Queen's Medical Center. I've attended meetings here in the past and dined at their various outlets too. But for this experience, it was all about escorting someone to two medical procedures. Insight. Last night while having dinner, how appropriate I met an individual who just retired from the medical field. He worked at a Hawai'i hospital for over 30 years in the Intensive Care Unit (ICU) and was retiring/moving to Japan. It was humbling to be in discussion with this total stranger, as I became enlightened by his stories and inspired by his passion to help others. The love for what he did 30+ years permeated in such a brilliant fashion. The experience. That was the team. At The Queen's Medical Center. Upon arrival at various offices, each medical professional showed courtesy and kindness. Both to myself and to the incoming patient I was escorting. We were both embraced with genuine empathy and compassion. Each conversation I had with the medical team was communicated in a courteous, polite manner. I was the primary point-of-contact for the patient. So, updates via phone calls during the procedures were greatly appreciated by the staff. It gave me necessary information to pass-on to others who were also concerned. People, they make the difference in any experience. That resonates with me in a strong way. People can turn an unfortunate experience into one that rises up with great redemption. Or, they can create a comforting moment in the most sensitive of times, allowing one to trust with hope and optimism. To Shannon, RN Level 1 Imaging, thank you for your reassurance and kind words. And to Vagn, for your numerous phone calls with helpful updates. Appreciated. Closing. Both procedures were successful for the individual I was escorting. And information gathered and shared by the medical team will help with awareness moving forward. Thank you to The Queen's Medical Center. For your seamless care and selfless approach. It's beyond how gratitude can be expressed in words. Truly blessed, humbled and grateful.

The latest on this is that Queens states that Vivity lens corp refuses to refund even though they provided the defective lens so this is NOT a Queens doing except that Queens did not inform me any info until a year later when they tried to collect a bill from me. VIVITY lens SUCK & so does their company who also refused to answer my letters or admit lens was defective. It us ALL about the money for them.

On April 30,2025 I went to the Queen's emergency room because of my specialist Dr. Tsappidi (neurosurgeon) told me I had to go into the ER if my AVM ear starts to bleed. So of course taking his instructions to heart. I get to the ER luckily didn't wait too long maybe 2-3 hours and while I was waiting I did have gauze myself at home and held the bleeding area carefully. After being taken in by a nurse for vitals and usual check I waited in the chairs outside the waiting area. Staff was dealing with a homeless drunk man. After he was taken away by the cops I was taken to same (stinky) observation room I and not admitted, don't know why but it was completely empty other than an old couple that went in before me in a different room. Anyway nurse and doctor J Siu looked at me and concluded I was fine (again stopped my own bleeding) and she never touched me. Then told me to wait outside for paperwork. I should have just left then. Like a dummy I waited for paperwork for nothing since they didn't help me and told me to go home as I'm fine and stopped my own bloody ear. Fast forward couple weeks...I have HMSA federal plan and was still sent a huge bill $286 for no services rendered other than vitals taken, I surely have done my own vitals for free at home. I don't understand this bill at all and they are not working with me to resolve this. We are Americans getting ripped off for zero services rendered. This is unacceptable. I will call every day until someone clears this bill. I will not tolerate this discrimination.

Okay first off I want to start by saying that if any expecting mothers are looking for a place to give birth it NEEDS TO BE HERE! I came into labor and delivery at The Queens Medical Center on June 27th at 5 am. I was originally seen by a doctor I didn't care for all too much she had wrote me off once before when I came in for pain thinking I was going into early labor and was quite dismissive. Thankfully I came in at the perfect time this time around because I only saw her once and they did a shift change and OH BOY the following team I got was incredible! I want to say THANK YOU SO MUCH to nurse Jamie, nurse Ashley, and Dr. L Xiong for being so attentive that morning and getting me through the worst contractions. Not only did they make it a point to acknowledge my pain and ask me how far away I lived so that I wasn't driving back home in active labor but they took my concern so seriously because I had my membranes swept 15 hours prior to showing up and the pain was so intense. They kept me calm and kept checking in on me, my doula and my other half. Such an attentive team. I labored with them until I hit 5 cm and had my waters broken by another attending physician (Dr. Soon). The pain just amped up after that and since I had chosen to do it naturally they all were super supportive of my decision. I experienced another shift change and got my dream team of nurses and doctors. My OB wasn't there but this was her team of experienced physicians and nurses. Nurse Ginger had come in on that shift and she was my lifesaver when I was drowning in pain. She was extremely detailed and kind. I caved and asked for the epidural she then had let me know all the steps we had to take while getting the catheter in and she was there for every step. The anesthesiologist Dr. Slaten explained the epidural in great detail and walked me through every step because it was my first time receiving an epidural while delivering since I gave birth to my first naturally in guam. Truth be told I should've held out on the epidural because as soon as he had finished putting it in I was fully dilated and ready to push so sadly the epidural did not work at all. I felt everything but that was completely okay with me. I was just happy I had progressed on my own and was able to see the finish line and meet my baby. When it came time to pushing I had Dr. Natavio deliver my baby boy and nurse ginger along side her helping me with my other half. They helped me get baby out in under six minutes. WITHOUT TEARING. He made it out basically naturally and completely healthy. They were the biggest cheerleaders and helped me feel so confident and comfortable doing what my body told me to do. I couldn't be happier with the delivery team I got. When it came time to transfer baby and I over to postpartum care nurse Ginger wheeled me over and handed me off to a wonderful team of night nurses Nurse Donie and her aide. They took care of baby my partner and I that night and were just calm and reassuring presences. The following day came and they let my partner follow them for all my baby's checkups and test and managed to get me discharged that same night after the 24 hour tests which my baby passed with flying colors. Special mentions: to my OBGYN Dr. Prestosa and the team of doctors and nurses at Queens Medical center Maternity Services (Dr. Hu too for checking on me in the postpartum ward after my delivery). to the team that prepared the Celebratory dinner my partner and I received the day we were in the hospital! It was delicious! OVERALL THIS IS THE PLACE TO BE WHEN YOU'RE IN LABOR. THANK YOU QUEENS LABOR & DELIVER AND MATERNITY SERVICES!! YOU WERE ALL THE BEST!!!

What happened to QMC? As a former employee, it saddens me to see how things have changed over the years. ED staff gossiping on the unit for patients and family nearby to hear. When I asked for help, staff RN placated me and said Mom's RN was somewhere on the unit, but he returned to his gossiping/chatting group. There were a group of male staff at the nurse's station chatting away. QMC was once the best hospital on Oahu, known for excellent patient care, quality services, and professional staff who took pride in their work. I hope CEO Jason Chang helps to bring positive change to this non-profit hospital.

My wife and I are here for the birth of our fourth child. We have come here for all 4, in fact. There are 2 outstanding things that have not changed throughout the 6 years we have been coming here: friendly staff and the tasty food. The bed-side service from staff is amazing in the Labor and Delivery department! The nurses we interacted with are interpersonal and makes you feel like family. During our recent 3 day stay here all you really do is eat and sleep while the patients (mother and child) are getting tested until cleared. So ordering food was the best part for me. Unfortunately it is a service to be paid for so each meal is a flat rate of $10 for the guest and complimentary for the patient. Another food fact is that they do push a food cart around if you cannot wait for the meal times to order. The food cart is more expensive and you have to buy the good stuff before the nurses get to it. They do give you a complimentary special dinner as well in celebration of the birth of your child(ren). They even give a gift. Queens is a great place to deliver your newborns. I do recommend coming here.

Recently visited the Emergency Urgent Care at Queen's Medical Center this past Monday 1/13/25. Here's my thoughts of that day. Excellent interaction and treatment from the entire emergency staff and doctors who assisted me. Very pleased with my results and progress. Staff was exceedingly thorough and attentive to my needs. Everyone was very personable, patient, and caring. Answered all my questions regarding my health. Extremely grateful and satisfied. The highly qualified staff included Urgent Care ER techs, Russell and Daven who attended me during my entire stay. Other ER techs that are worth mentioning were Madeleine, Kelly, and Charles, including my Consultation Doctor, Taichi Imamura. All these people made my short visit very remarkable. They all performed their duties over and beyond. Unfortunately, there are additional people that I had forgotten their names. Emergency Department staff work very hard from beginning to end on their daily shifts. Words alone cannot fully describe my gratitude for their unselfish work and dedication to their mission. Doctor Taichi Imamura was very attentive and patient. Answered all my queries regarding my condition that day. Gave me a complete printout of my comprehensive diagnosis before getting discharged from the hospital. My accolades of my utmost appreciation for them all. Well deserved! Their many workers do a lot behind the scenes. Queen's Hospital is the very best! They really care!

Two surgeries this year at Queen's Punchbowl. The nursing staff was great. The administration has a lot of improve upon, including over scheduling and canceling at the last minute with excuses about being short-staffed when in actuality, contract/profit negotiations were ongoing. Response to complaints consisted only of repeating what was written in the complaint and reiterating the difficulty around scheduling in the end. If the reply falls short of taking responsiblity, then the services will remain mediocre at best. I hope Queen's does better for its patients in the future - and this is not a one-time pattern - it's common knowledge in the community that this happens a lot more than the public is aware.

Great experience overall they took great care of me and were very informative and nice. Everything was clean and the yogurt parfait was amazing.

They don't care. Doctor came once never listened to me or took time check breathing or heart. Ordered blood then didn't run it so.......... Nurse comes out gives me discharge papers and little information sent me on my way. Just ridiculous. Quality of patient care has significantly decreased. They have good people, but they are decreasing. Nurses talking story about patients so unprofessional. There are good ones, and some good doctors, just not what used to be. Sad considering they got big raises and working on a new ER.

Five star team at the same day surgery center. Staff was compassionate and caring. Facilities were clean and top notch.

Any location of Queen's Medical Center requires patience and persistence in familiarizing oneself to the lovely but convoluted layout of their campuses. Add to the challenge an extremely popular Punchbowl location with a very compact and congested roundabout drive thru area for drop offs, pick ups and valet service, as well as the nonstop two-way traffic of Punchbowl Street, I was faced with a situation this morning without any other option available. While Queen's Medical Center as a whole is modern, top notch and high tech, and their staff are friendly and professional no matter which location or clinic, the 3-star rating is because of the difficulty in finding vital information such as detailed campus maps to help patients and visitors navigate the complexity of their facilities as efficiently as possible. Although I find myself constantly asking staff over the phone to help with picturing where I need to go as well as the most direct route to get there, the majority of them are usually not even familiar with the Punchbowl or West Oahu campuses. They may also not be able to identify with what it's like as a new patient, especially one who is not able bodied to walk around in search of the correct office or department. If Queen's Medical Center reads this review, please try to wrap your understanding around how confusing the campus layout is and how difficult it can be for patients and visitors.

Parking has improved. Allowing self-parking, again. But closest stalls are reserved for valet. First hour is free. If you have md appointments or medical services they validate. Go directly to Miller parking for hospital. It fills up fast. Stall are compact.

If I didn't have to be rushed here on an ambulance, I don't think I would come here again. I was admitted to the ER a couple weeks ago and the only saving grace were the nurses. They were kind and attentive where as the doctor definitely was not, I only saw her once upon being admitted and never again as I was being discharged. No one even told me what was wrong with me for being admitted! I know this is the norm now but I cannot believe that they are so slammed that people are out in hallways. It's astonishing considering the bill that I was slapped with. The whole 4 hours I was there, I was situated next the nurses station in a bed with blood still on the side handles from someone else. Is that not a health hazard?! Overall, if I didn't have to be admitted. I don't think I would ever go back. I've never had to sit in a hallway at Kaiser. Even straub would be a better option.

I would like to give Queens Medical Center and staff a huge Thank You! We gave birth to our beautiful baby right before Christmas and we had a wonderful experience. The staff were amazing from triage, to L&D, c-section, anesthesia, postpartum/recovery. We could not have asked for better care. This was not my first c-section and the experience we had at Queens was way better than the other hospital. The nurses and providers were professional and compassionate and they strived to keep me comfortable throughout the whole birth process. They also provided a very nice celebratory dinner for the baby which was just icing on the cake.

I'm here visiting my dad on the 8th floor. They allow 2 visitors at a time in patients room. The floor has a waiting area for the family. How is the family members to sit and wait when Queens Employees are taking their break and eating their lunch in the waiting area? The whole half of the waiting area is being occupied by them eating and talking. Don't they have an employee break room? Its so disturbing and noisy, I couldn't even think and make phone calls to reschedule my dads appointments and call family members. Their phone is going off and talking loudly of coworkers and patients. There is like 6 of them. Also it says mask to be used at all times so how can they eat there and not have their mask on? Will they wipe down the tables after having their meals?

Seeking new PCP, all I read about Queens is that Neurology is not the only office that never answers the phone. I know there's a shortage of doctors, but phone answerers, too? Such poor customer/patient service.

In October 2014, I had a cold and fainted when I went to brush my teeth one evening. I fell backwards and hit my head on the tile floor. I came-to about half an hour later with a crack in my skull. The next morning I could not remember the names of my parents and had to rely on muscle memory for entering my code to unlock my phone. My dad got on a plane and came to Honolulu, I was living on-campus at the University of Hawai'i at Mānoa at the time, and took me to the closest full-scale medical hospital with a fully equipped emergency room - it was The Queen's Medical Center. Upon arrival, I was asked to fill out a number of forms and then a few of the trauma nurses/doctors helped us to an emergency room area with beds for patients and a few chairs in a shared space. By the time we got to the hospital an external hematoma had formed on the outside of my scalp (pooled blood on the surface of my skin). They told me that had I made it in earlier they would have given the wound staples, however since the external hematoma had formed we went with a natural healing. They did a scan of my head and found no foreign/undesirable fluids in my brain cavity. Currently, as of Tuesday 12 September 2023, I am still working through my long term memory loss (also called amnesia), which is worse for before I turned 17 years old. A blood test/white blood cell count revealed I had a virus, though nothing severe. All of the workers were helpful and considerate. In addition to the memory problems, I have a permanent approximately five-pronged bald spot on the back of my head corresponding to the scar of the wound. I have found writing to be helpful for the memory problems.

In June 2024, I had a somewhat minor surgery on my left calf to remove a lipoma that was about 4 cm in diameter. It was a standard outpatient procedure, and I returned home to the Big Island the next day. After a couple of days, I removed the protective (silver) bandage as the surgeon and nurse instructed and thought nothing of the redness and bruising. After a couple of more days, I noticed the redness becoming worse and the pain increasing, so when I met the surgeon for the follow-up appointment by video a couple of days later, he asked to see it and said we'll keep an eye on it. He acknowledged it looked unusually red and swollen. Fast forward the same week, I'm really concerned about infection, so I contacted the original referring general surgeon, and I see him that day. He confirmed I had an infection and prescribed antibiotics. After a few days, the infection wasn't getting better, so I was admitted to Queen's in Kamuela. I was administered very aggressive dosages of antibiotics round the clock and had two surgeries to clean the necrotized flesh and cultures done, which revealed three organisms: two were standard transient organisms such as staph, and the third was Klebsiella pneumoniae. When I heard that from one of the nurses, I was livid. I am a microbiologist by discipline and have worked as a microbiologist for many years. I had to use a wound vac machine (which I am now being charged $4000 for minus the insurance payment) for over 6 weeks with home health care three times a week, and now have a deformed calf because of the negligence of the hospital. I have the privilege of them almost killing me with contamination by an organism that has roughly a 50% mortality rate + hospital bills over $100K + more bills totaling thousands. Thanks for nothing. [Follow up 2/5/25 after being contacted by Patient Relations]: They rejected my claim that the infection was acquired in the hospital, although I know it was. I obviously had an infection ~48 hours post-op. I will be pursuing legal options.

I visited Queen's Medical Hospital to see a friend in ICU. The care from the staff on the 5th floor Emma Wing is impressive. It takes a truly remarkable person to care for patients in the ICU. Nurse Tiffany is a rare gem. If I needed care, this is a hospital of Care and concern. Hawaiian culture at its best!

If you get the opportunity to give birth at queens medical center punchbowl, I highly encourage you to do so. You will get a 5 star experience you will never forget. labor and delivery 10 floor you are amazing All the nurses and doctors especially Dr Dao, RN's Brianna and RN KK aka Karin so compassionate and kind and always on top of my daughters care and comfort and very attentive to the babies. celebratory Dinner was 5Stars what an experience to share with my daughter. They served us on a black round table with fine dining dishes we had a bubbly bottle of apple cider, iced water and iced tea. we had Caesar salad and spinach salad our main course was Charbroiled Steak med with garlic mash potatoes and vegetable medley. dessert was chocolate molten lava cake and their famous lilikoi cheesecake with Mac nut crust. Thank you Queens Hospital punchbowl for always going above and beyond

Quality of care, Awesome. Staff friendly, willing to help. Double check before administering medicine. I was on the 7th floor Ewa.

Called Queen's Healthcare System - Dr. Abigail Harada's office on Thursday, June 20th due to a severe sinus infection; requesting to make an appt to get antibiotics before leaving on Friday, 6-28-24 for Japan. I was told that the next appointment is in September??? In fact, Dr. Haradas assistant suggested I call my internist. I explained that I have an allergist because my internist does not provide me the care that my allergist provides. My question is why even have a doctor who cannot provide you a service when you need the help? I'm sick today and you're telling me the next appointment is in September? How does that make any sense? When I went online, Queen's suggests that if you cannot get an appt with your physician to go to an Acute Care Facility. Perhaps Queen's has enough business where they cannot service their current clients and I can be better serviced at Kaiser Permanente and have a choice of specialists to work with. If you share this frustration with Queen's, chime in.

The unorganized system is really frustrating, I was scheduled for 6:45 Monday morning, I get up miss work and get there on time to be told my MRi was rescheduled as of yesterday to a later time. I received text messages the day before to confirm my original appointment and they change it this morning. If I ran my construction company that way I'd have no customers. It's amazing the health care system has no consequence's for unorganized scheduling and it's people's life's and health on the line

Aloha- Emergency Room Doctors,, unbelievable and awesome staff. I wanna Thank: DR. L. KOZAI DR. C. CHONG Both Doctors took great care of my new health situation. Still on Track. When got to the emergency room,, I was in kinda in bad shape from accident. Dr. Kozai told me,, he'll get me fixed up before he sends me home. And,, He did. Both,, Dr. C. Chong and Dr. L. Kozai changed my life! Now I have the right medication needed to carry on with life with my family. I was in Room 413. And was well taken cared of. Unbelievable,, staff that I had made sure I was doing Ok,, completely comfortable,, got me everything I needed & wanted,, unbelievable Aloha and with great Care!!! My Nurse were: ROOM 413 February 23-27, 2024 I Wanna Thank: Nurse MASON Nurse KRISTEN Nurse TRISHA I Appreciate them for all what they did!!! I want to reach out to them and Thank all of them!!! MuchMahalos to Queen's Hospital Staff !!!

My type of care was tremendous. Everyone in intake, prodecure, nurses were the greatest of the best. I was escorted in rather quickly as I had arrived at 6:10 yesterday morning for my "procedure". Nothing was rushed, my first APN was Gay she was pleasant and suprisingly upbeat. Next was Gerald RN and as he went over the questions, asked me slowly and carefully. I guess he thought dementia lady. LOL not dementia yet but getting up there. He explained everything to me in lay term so that I can understand. Off to the hallway I went and waited for my turn. Along came the good stuff and zoom I was asleep. Didn't feel a thing. Got up in the recovery room and was told by Brandon that I had been asleep for two hours. Great I said. Next came the juice and crackers. LOL. I really wish Queens would make small sandwiches or something better for outpatient care. Hint?? He allowed me enough time to relax and didn't rush me as my grandson was coming to pick me up at 1215. All in all, Queens is an awesome place to be for any type of care.

Horrible hospital. Case management department especially is bad. They rushed to get a patient back to us but even during that patient's stay in the hospital, we expressed that she wasn't safe to come back and asked to place her elsewhere (we had also spoken to her home case manager about this). I mentioned it a few times. Come discharge, the nurse case manager did nothing to heed our concerns and because it was a holiday weekend, she still forced the patient on us. I don't know how they do things here but mainland hospitals I have worked at have way better resources and they take issues like this seriously. The patient would have been placed appropriately. The case manager at Queens was just lazy and rushed because of the holiday weekend. This hospital SUCKS and doesn't actually care about patients.

Regarding handicap parking there are only couple of floors that have handicap parking and each of those floors only have 4 stalls each. They definitely need more handicap stalls. The good thing about parking is that if you have been here more than a certain amount of hours you can get a validation and then it's $5.

While in Hawaii for vacation, I began to suffer some chest pain that was similar to that suffered 11 months ago, leading to a heart attack in my home state of Montana. After finally 'confessing' to my wife, we took an Uber to the Emergency Department. Initially, we were told to wait outside until intake came and got us. We were expecting bedlam when the door opened, given that Queens is a Level 1 trauma center in a major metropolitan area. When we were let in, we were seated with a wonderful lady. The very second she realized my symptoms and history, things sprang into motion. I don't think it was 5 minutes before I was connected to an EKG with an IV port in a semi-private room in the ED. As soon as it seemed I was not having a heart attack at that very moment, I had a doctor at my side, recommending some further tests and remaining at the hospital for observation. I consented. The next day, I was seen first thing in the morning by another physician, who recommended three diagnostic tests. He raised the specter of another night in the hospital (bye, bye vacation). They expedited the tests, and it soon became clear that I was in the clear. The tech who administered the stress test (Dang it, I forgot his name!) encouraged me, and I rocked it. It was a false alarm. I was given a room, and this is where Jess, the nurse, really began to shine. As my second day in the hospital began to tick away, she worked double time to get me discharged. It wasn't an hour later that she had personally sheparded my paperwork through the discharge process! She wheeled me out to catch my Uber back to the hotel and even gave me a hug goodbye! I cannot say enough about the care I received. I'm a little nervous to get home and get my bill, but they were very thorough and gave me the peace of mind to enjoy the rest of my vacation. EVERY SINGLE PERSON I encountered cared about me and my situation. Hawaii is very, VERY lucky to have Queens.

ER nurses and their system was just horrible and totally subpar. The wait time was horrendous and the nurses were unprofessional! They're busy gossiping and laughing- instead of attending to the patients. They have more time lounging around instead of looking at the charts and checking in on the patients. What a HORRIBLE ER and nurses! I wouldn't even give it a star .

Turned and burned. 1st off, all nurses, orderlies, check-in staff, security..... A+++ AWESOME. They were super busy, yet super attentive with smiles on their faces. EKG done, blood drawn, got into a basic room in about 3 hours. Then we met Dr. B. Bedside manner, not so good. Technical skills, not so good. Missed first attempt at drainage. Second was good. Pau, now wait for labs then imaging and fluids. Nope, labs ordered were generic.... Completely ordered wrong without addressing what we were looking for. Said NO to imaging since they already F'd labs up and it wouldn't get approved. Also, no IV. No water. Left severely dehydrated......Very happily. QMC may claim to be a L1 center, and they are according to "the chart", but they have Miles to go in terms of providing quality health services. THIS IS ESSENTIALLY a "turn 'em and burn 'em" clinic UNLESS you have quality health coverage and deep pockets. Then, get chance. AUWE Queens! And btw young Dr. B, try watch how the other Dr. B and Dr. S hold themselves and operate. Nobody cares that you are young and have an MD.... Besides you.

This has got to be the worse medical center in the islands.. is it impossible to get in touch anyone...not the nurses or the doctor at the University medical Center. help!!!

I wish that no one contract COVID19. My brother fought over 40 days and recovering very slowly before he heads to Rehabilitation Hospital of the Pacific. COVID19 really attacks all the organs, and decondition the body in general. But I wish to talk about the unsung hero's. The doctors, nurses, nurses aides, and ward support staff help to keep everything operating and give such great care to the COVID patients, Today, physical therapy came in and helped my brother get up then, walk out of his room. Since he's been bedridden for so long...the whole staff clapped, cheered, flex arms muscles and some cried as he walked encouraging back to his room. As his nurses came into his room, they cheered and congratulate him. This brought me to tears... the attention to the care was unbelievable. The team thought he wasn't going to make it after being admitted to ICU care for second time. When that happens, you're lucky if you ever leave ICU. But, he's made it!!! Of course they are the mainstay of COVID19 PROTOCOLS. Temperature taking, masks wearing, vaccinations, and IDs despite opening up on December 1, 2021. So, he's a miracle!!!! Thank you Queens!!! Ciao!!!

I went to queens in Aiea for a walk in appointment . I was impressed with the care that I received however I have been trying to contact their billing department for 3 days and have left mutipal messages for a call back with no response .

Had two appointments with an endocrinologist and she informed me she would be leaving. Asked for female endocrinologist and at my next appointment had a male. When asked for a new doctor that was a female they said they normally don't let patients change doctors..... For a month and a half I have been taking a new medication for my thyroid due to hypothyroidism. The medication says it can cause heart palpitations. Last week on my way to work I was driving and my heart was having palpitations I became light headed, nauseous and full body tingling. 911 was called and I went to the ER for blood work, EKG, and chest X-ray to see if it was a heart issue. Called over and over and even before this happened I had been calling to get ahold of Queens Endocrinology no one would answer the phone or respond to my email asking if I can stop taking my meds. Since I haven't been able to work very much due to light headed and nausea. This week went to urgent care then decided to just drive to endocrinology and talk to them in person. I was told they are short staffed and they would draw labs and would see me in 4 weeks when the doctor gets back from her vacation that she is about to take. Called and complained to Queens advocacy line never heard back from the manager.... Yesterday while trying to work a half day I guess they called to fit me into an appointment. But since I didn't reply they said the doctor would just see me in 4 weeks. After voicing my frustrations they said we will see if someone will call you later today. No call yesterday but did get a call today and doctor basically said I'm fine. I maybe be having issues but it's not my thyroid is fine and the meds "don't do that." Talked with pharmacist and they said T3 can cause heart palpitations. Gas lighted my a endocrinologist-I don't think so. So that being said I was also told by my pcp office that no endocrinologist in the state of Hawaii would take me after being under the care of another. It is my patient right to see who ever I choose to care for me. I told the endocrinologist and PCP I no longer feel confident in the care that they can provide me. They have lack of empathy. Told by the endocrinologist he apologizes but they are short staffed while that may be true I have work all my life in healthcare.... It takes a few mins to pick up a phone and contact a patient to check on them or to explain the circumstances. - When I am headed to the ER because I feel my thyroid meds are doing this and I send a Email you should be following up with that patient you prescribed too. People freak out more when there is miscommunication or lack of communication. I wanted to know if this feeling is normal if I just stop taking those meds or if they thought the thyroid meds were the cause. It should have not taken over a week for a phone call by the doctor! Laziness and lack of quality care

It might have been nice that the radiologist at Queens bothered to mention that I had a 13.8 mil kidney stone that was VERY visible on my X-ray. Time was wasted till I got a CT. Was very unpleasant to say the least. When my doctor showed me the X-ray I could not believe the kidney stone was so visible and nothing was said.

Phenomenally caring nurses and doctors. Efficient and fast! Queen's Medical is the best!

I retired as a fire captain and during my career I had the impression that Queen's is the best hospital in the State, bar none. That is, until my wife got ill and was admitted to Queen's after we took her to emergency. She passed away in Queen's after surviving 23 days. We have a very good cancer insurance, but I need and insurance formatted itemized hospital bill ( a UB-04) to send to the insurance company. It took a lot of effort to talk to some one because after the first call, which was returned, I am struggling to get in touch with billing. I got so frustrated that I went to Queen's billing at 7:00 AM when billing opens at 8:00. I was so happy that the billing person I talked to was sympathetic and gave me her direct line. She told me that she needed a death certificate and a affidavit for next of kin. I provided these documents and waited a week. On may 3rd Nalani returned my call, HOORAY, and said that she confirmed my cancer insurance policy and will be sending me the needed UB-04 forms, but did not tell me how long it would take I waited and I called on May 13th and 14th to see what the status was and left a messages to call me back. No calls came back, so I kept checking my mail. I called this morning , May 20th, at 8:00 and left another message for Nalani to call me back. Guess what? No call backs from Nalani again. My wife's hospital bill comes out to about $300,000, so you would think that they would service their customers better. I am not complaing about her hospital treatment, but I am realizing that Queen's is more business than a hospital. I was hoping for more sympathy and cooperation since my wife passed away in the hospital, but each day I grow more frustrated, especially because I am seriously grieving the loss of my spouse and the lack of support from Queen's is causing a lot of frustration in my time of sorrow. Why would Nalani give me her direct line only to ignore my calls? I would call the original number to Queen's billing that I started with, but it would frustrate me even more to leave call back numbers on two phone lines that both will not return my calls. I will call everyday from this point on, and I will show up at billing at 7:00 in the AM very soon and everyday if that's what it will take to get some cooperation. Losing a spouse is the worse thing that could happen to anyone because it takes so much effort while you are grieving to make the necessary arrangements ( social security, obituaries, delivering death certificates, moving your spouse from accounts, etc.). I need this so I can't quit, but I hope to someday get the needed invoice before my window for filing closes.

This review is for my recent QMC COVID-19 Hotline experience. It's just one thing after another! First, over the past two years during the pandemic, we've been cautious about our contact with others, eating in as much as possible, and when we've dined out, we never lingered even though our State required Proof of Vaccination. We felt relatively "safe" knowing others we chose to be around were also fully vaccinated and boosted. However, in recent days, our State has lifted many of its COVID-19 health safety restrictions, and everywhere is crowded with pre-pandemic levels. We continued to wear our protective face masks because of the highly contagious virus variants, but recently, we shared time with visiting friends who were also fully vaccinated. After three days from contact with their visit, I suddenly started sneezing and had a runny nose which I would have passed off as an allergy, but I KNEW it wasn't allergy symptoms because I ran a fever. I called my PCP's office and fully expected to get directed to the pre-recorded message leading me to the COVID-19 Hotline because our State has a CDC High-Risk Infection Rate. Sure enough, a friendly representative, Moani, answered as I began to describe my symptoms and positive result from an At-Home Antigen Test. I told her when I started getting symptoms, and she gave me a choice to go to a nearby Urgent Care Clinic for testing and evaluation or drive to another nearby neighborhood for PCR testing the same afternoon. Moani told me that if I were to take a PCR Test, the results would not post for at least 48 hours and would be within the window (5 days) for a prescription of the Emergency Use Authorization oral antiviral, Paxlovid. While waiting for test results, I started self-quarantine at home with very mild COVID-19 symptoms. Someone from the COVID-19 Hotline contacted me to set up a virtual appointment with a dedicated COVID-19 Clinic physician, Dr. J. Knapp. I was able to provide my vitals, including my blood oxygen level, and he discussed the instructions for taking Paxlovid and its possible side effects. I was a good candidate for the Paxlovid, and I agreed to report any adverse reactions. After a few days into the therapy, I felt better, and the viral load had diminished, but I continued to isolate myself for ten days (even though the CDC recommendation is five days). Besides, I was spoiled by my husband, who has improved his cooking skills, and I've been binge-watching more shows or movies on Netflix, Prime, and AppleTV! Anyway, I recovered, and with hope, I won't suffer from a Paxlovid rebound but if I do, I wouldn't hesitate to call the Queen's Medical Center COVID-19 Hotline for assistance. I'm impressed with their response to this virus and compassionate care for their patients.

My third surgery, but first time as a patient at QMC. My doctor's clinic does some of their more involved surgical procedures here. We had to check in at 5:15am so the parking garage had plenty of spaces and the hospital was still fairly empty. Parking is validated, and was free for surgical patients. The staff in the same day surgery unit was very courteous and professional. After checking in, I was able to get into a bed within 10 minutes. Doctor was running behind due to an appointment at Castle, but I was updated regularly. The QMC staff did as much of the pre-op procedures as they could (paperwork, vitals, IV, etc) so that when doctor arrived, it was off to the operating room before 8am. Want to especially commend the anesthesiologist who listened to my concerns about the nausea I experienced with previous surgery and gave me extra meds to combat this awful side effect. Pre-op and post-op nurses were friendly and compassionate, carefully monitoring vitals until I was ready for discharge at about 10am. Going in to the doctor is not my idea of a fun experience, but it was relief being in capable hands at Queens Medical Center and being able to recover at home.

This review is for Counseling Services at Queen's Hospital. Horrible! I called to get an appointment. Their office called back and said I needed a referral. I was then referred here by my PCP. I called every week for two months and had to leave a message with my name and number each time. No call backs what-so-ever!!! I let my PCP know that nobody and I mean NOBODY called me back. My PCP apologized. I needed a new Psychiatrist because mine closed their office. Horrible, horrible service. I heard there is a shortage of doctors, but at least call back and give some kind of notice!!!

Thank you QMC for administering COVID-19 vaccinations today! It was a walk but as directed from my employer, "park at POB 1." I didn't think that the vaccinations would end up alllll the way at Queens conference center lol. WHAT A JOURNEY. An employee, Cindy helped me get there from the parking lot. Through all of the halls, it comes to find out that the conference center was literally at the very front of the hospital lol. Well, what an exercise. There were signs and tents set up during the process of getting a vaccination: ID, demographic information, proof of employment, etc. parking was validated too! The set up over all was very organized regardless of how many people were present (which was a lot): you fill out your info outside on the tables with plexiglass before entering the building, the staff opens the doors and directs what you will do (temperature check & apply hand sanitizer), they have social distancing enforced everywhere, and more directors to tell you where to sit in the conference room ("row #5/ you're going to get vaccinated on #3," etc.). Then lastly before concluding, everyone has an observation for 15 minutes of just sitting around with an employee while scheduling your 2nd dose with you! (This review is really to review my experience on how QMC is very well organized: their staff is very welcoming and very helpful inside and out of the hospital. So thank you for making me feel welcomed). Let's hope this review does not get taken down... because i guess i posted this review with "Queens POB I Parking" business..., the "wrong business page" i should say. Awesome job QMC staff!

I was visiting Honolulu from Los Angeles for vaca Labor Day weekend, and unfortunately slipped on a wet sidewalk in downtown Waikiki and broke my wrist on 9/3/23. Once I arrived to the emergency room I was seen very quickly, examined, and assessed! I had a badly displaced break of my wrist and I was in excrutiating pain which they quickly gave me pain meds to ease my pain. Overall my treatment was done in good time for an emergency room. I ended up getting admitted, and then had surgery to repair my wrist the next morning on Labor Day. Every one I encountered was very professional, caring, and made a bad situation better! Thank to all the staff.

This review is specifically for Queens Neurology department and Stroke Center, which are the only ones on island. My LO was admitted after having a stroke. We waited in the ER maybe 7 hours prior to admission waiting for a bed (the neurology floor is always full). In general the care was okay and although my LO was able to speak for themselves the staff didnt always meet their end in providing quality care. The entire four days of my LO's admission they didnt shower, urinal was never emptied, and most times trays from meal time were still in the room (dinner from the previous night, etc.). This is simply a reflection of the care team who are busy. The neurology doctor was great and very thorough. He made sure we were educated on what happened, what kind of care my LO was receiving, and the steps we need to do to prevent another stroke. He also spoke in lament terms and encouraged therapy as well as early discharge since my LO would be receiving at home care. Of course upon discharge we got our medications filled out-of-facility and made a bunch of follow-up appts. Note that the Stroke Center (which is also always booked) didnt have an opening for follow-up until eight weeks after the initial incident. Queens Neurology also failed to send their therapy referral to our rehab. facility of choice.

I saw one of Queen's ENTs and was told I needed surgery! I went to another doctor to get a Second Opinion. When I called Queen's back to schedule my surgery, they said I Could NOT schedule with Queen's BECAUSE I Got a Second Opinion. If Queens Healthcare system is so insecure about their doctor's capability, I'm okay with not allowing a Queen's doctor to cut on me! It is always a Patient's Right to get a second opinion, and you shouldn't be penalized. These actions scream volumes about the Queen's policies and procedures!

May 18, 2023: Here visiting my dad again and only 2 visitors at a time is permitted so we are sitting in the area near the elevators again. Mind you we are using one of the tables but the lady shown eating in one of my pictures came up to us asking, "Can we use this table? We eat here and there are many of us housekeeping" I mean like WT actual F! Are we sitting in the wrong area? Is this a break room?