Vivienne Ashley W.
Yelp
Charming hotel, but even better owner/staff!!!
First of all, there is no denial just how absolutely charming Queensberry hotel is. From the quiet, yet perfectly located, street it's on to the first moment you stepped into the historic, story-book-like property, Queensberry hotel is more than an accommodation, it is an experience... especially if you're coming from big North American cities, staying at the Queensberry transfers you to another world, going back in history.
However, what truly differentiates a good hotel from a great one is its people. And not when everything goes smoothly, but when you - as a visitor traveling 3000 miles from another continent - encounter a problem. The way a hotel deals with crisis, their attitude towards their customers (in distress), the empathy they show and how they choose to handle the situation are the true indicators of an amazing hotel, and THAT is what keeps you coming back again and again.
On that front, if i could i would rate The Queensberry 6 out of 5 stars!
I can't lie, there had been some small hiccups during my stay with the Queensberry, one being a mistake they unfortunately made when processing my payment. It was supposed to be a stressful situation. But, the immediate and series actions the hotel staff took - and Laurence (the owner of Queensberry) himself - really touched me. To be honest, I am more impressed by the hotel/Laurence now than if i hadn't had the incident. The way Laurence handled the situation was honestly better than lots of the 5-star hotels i've stayed at in North America.
Thanks Laurence, Magaly, Monica for turning the situation around with the most amount of care and grace a customer could ask for.
I would highly recommend The Queensberry if you are in Bath, UK!