Slim M.
Yelp
I wanted to love this place soooo much. A winery in BK, by the water, and great views. Well, for starters the hostess was great and friendly. I'm not a wine snob but more of a wine enthusiast. The wines are home grown in NY. I'm not sure where to start but they're not great. The whites almost have a vinegar taste or as if the grapes were rushed through the fermentation process. The Rosè was not even OK. It was bitter and I LOVE Rosè...but not this one. The reds, those were slightly better but not amazing.
Now, let's get to the server. For starters, she started off as friendly and greeted the table. We had 1 person running late and the waitress was adamant about us not starting the tasting until our 5th person showed up. By the time we explained to the waitress for the THIRD time it was OK to start without this person, I was already annoyed. First, she brought out the white wines. She then proceeded to tell us that we MUST finish the wine in our glasses before we may proceed to the next set of wines. There was no bucket to pour out the wine that we did not enjoy. It was like "finish this before you get that..." There was also NO CHANGING of glasses. The waitress wanted us to use the same exact glasses from pinot grigio to merlot. As a side note, we could see other tables have their glasses refreshed and changed out. Apparently, we were not the only ones who didn't enjoy some or most of the wine, as we could see the pours left in the glasses.
By the time our 5th guest arrived, we were wrapping up the first set of white wines. As we moved on to our next pour, the waitress is working with another table who just sat. She proceeded to pet their dog, rubs the dog's fur, belly, and head... the waitress walks back to grab some treats for the dog and gives it to the dog one by one in his mouth. Ok, not strange if you're a dog lover...right? No, not at all! But, this was the waitress in an establishment who did not once wash her hands or use sanitizer after playing with and feeding another customers dog, and then wanting to proceed and touch everyone's glasses at our table and pour wine for us. I'm allergic to dogs so the outcome was rather annoying.
By the 3rd pour, obviously annoyed, we just poured our wine into our glasses and were ready to leave... the waitress was visably upset that we poured our wine and says "oh no this is not ok..." She then storms off and walks behind the bar. Talk about poor frustration tolerance, lack of ability to do your job efficiently, and poor hand hygiene...
I have no issue with any dog friendly establishments however I have issues with waitresses/servers with poor hygiene and poor customer service ESPECIALLY when gratuity is factored in your price in advance and ther person doesn't deserve that 20%.
Lastly, we had to speak to the hostess about the server to finish off the evening with the last pour of red wines. We were able to explain out experience to the hostess.
Unfortunately, I will not be returning to Red Hook winery.