Declan
Google
Arrival
The lobby is very well presented, with ample staff to greet you and complete check in etc, the huge chandelier and open atrium right up to the ceiling is certainly impressive.
Room
We travelled with our infant for the first time, the room was clean and decorated for our arrival with some welcome treats from the kitchen. The bed was lovely, modern amenities, we booked the standard room which had plenty of space. There were a few drawbacks, no his and her sinks, probably to be expected given the age of the hotel but a miss here with the recent renovations, the same with the exceptionally small bath. The last and most disappointing feature of the room was the balcony, very small and basic, furnished with one chair, really not what you'd expect from a 5 star hotel.
Facilities
Pool was fine, but a bit odd with the choice of artificial boulders, the kids section funnily enough attracted the most sun, so all the sun worshippers went there. The service was great though, sun beds made up and whatever you needed was provided. Gym, sauna and steam room all top tier, modern equipment, water and towels etc all provided.
Restaurants
We stuck to the buffet with the little one and being half board, there was plenty of great food, and grill to order, prawns, lobster, steaks, chops etc quality was pretty good! There is also a seafood night once a week, carabineros were served along with oysters and king crab which was impressive. Although the king crab was a bit of a letdown lacking flavour and being watery, but the prawns were good. Half board package included soft drinks which was a nice touch, with the option to upgrade to alcoholic drinks each evening.
Overall
A great hotel, the service was immaculate, food was good, and decent facilities, though the beach was very underwhelming and pool was okay, a few areas for improvement, but we thoroughly enjoyed our stay. The food exceeded our expectations, breakfast was also fantastic, gym top notch with sauna and steam room. One last point, the hotel should improve baby changing facilities, in that there aren't any!