Piero F.
Yelp
I am a regular at this establishment. Being a transplant from Miami, I absolutely love the old decor of the pub and the fact that it is walking distance from where I live. Paul, Johnny, Bob, and Ben all keep the beer flowing as well as the conversation, which is why I wanted to take my girlfriend and a good friend of mine there yesterday. Since it was a busy Saturday, we waited at the bar for a table to open up and took a seat about an hour after being there. This is where everything got bad real quick:
We closed our tab and sat at the table, thinking we would be helped by the server I saw walk passed me about a hundred times (as well as rudely bump into me a thousand times without apologizing once) but, after about 45 minutes of sitting patiently, I noticed the server (now I know their name is Carry, Carrie, or Kerry, who cares) was only walking up and down the narrow bar in order to get to the front door to leave and smoke cigarettes. I counted about 5 times within the 2 hours I was there, and these were not quick cigarettes, usually a really nice session.
In order to paint even more of a portrait of the amazing service we received, our favorite server (Carry, -arrie, -erry) at one point came up to our table (the first time they interacted with us) with two cold Guinness, asking if they were for us. You know you're not good at your job when your customers have to tell you to turn around and serve it to the couple that has been drinking the same beer all night in the corner of the restaurant. Of course, our server wouldn't know that because as they were outside puffing on tar sticks and making sure their shirt underneath their shirt was still cuffed properly, the bartenders had to get up from their post and do the servers job for them.
Last but not least, Carry-arrie-erry, came to our table for the first and only time, asking "are you waiting on me for anything?" not "can I help you? Sorry I haven't been around" not "Do you need a refill?" which was a bad start. I bit my tongue and looked at my beer to see if I needed a refill and as I opened my mouth, I was interrupted and asked if I had a tab open at the bar, to which I said "well yes" to which they turned around and walked away. THE FUNNY THING IS I HAD TO REOPEN MY TAB BECAUSE I HAD NOT BEEN GREETED BY MY SERVER FOR OVER AN HOUR.
I hope this wonderful server is reading this so they learn a lesson to treat every customer with the same amount of respect. I own two bars in one of the most popular areas in Miami, as well as an English degree, which makes me excellent at writing reviews for restaurants. If you do not want to treat people with an open heart in the hospitality industry (especially if they have done absolutely nothing to warrant disrespect, as we have all experienced rude customers before) then just don't work in hospitality. You are losing the bar money and doing nothing to help your own personal growth. Again, I love Sevens because it is my local pub, but it makes it near-impossible to go back on a busy night like that if all I'm going to get is a metaphorical face full of tobacco scented spit from my server and treated like a criminal for no reason. Quit smoking will ya.