The Shay Apartments

The staff at the Shay apartments are amazing. The concierge, April, has gone above and beyond for us ever since we’ve moved in. I’ve never lived in a building where the concierge goes out of their way to answer any and all questions or concerns. We go to her if we need anything, or any questions answered. I think of her as the encyclopedia of the building. She never gets annoyed with our many questions, or to help us with any issue. The maintenance staff, Javier and Alvin are incredible and very kind. I always enjoying seeing them and saying hello. They’ve been extremely helpful and have fixed any issues in no time. They’re kind, understanding and respectful. They’ve solved every issue without fail. Tommy in management is such a friendly face, you can tell he really cares about the building and the tenants. I’ve never had such a great experience with staff members, and that says a lot with my years and years of experience moving every year into buildings throughout the city. If you love Shaw and are looking in the area, this is your building. It’s a super convenient location and easily accessible. The amenities are well kept and plentiful. The move in is so easy and seamless.

My experience with Shay goes beyond 5 stars it was excellent and exceptional! Kai, April and Carla are an amazing team. What goes on behind the actual moving day, moving pieces and connecting, consideration and follow through assisted leading up to the actual day. Move in day. April assisted, reassured and was a calming influence down to each detail. Thank you. Kai, April and Carla!!!!

I would like to express my sincere appreciation for April and the outstanding work she does at The Shay. She is always friendly, professional, and truly committed to helping residents. Her positive attitude makes a noticeable difference every day, and she consistently goes above and beyond to make the community feel welcoming and well-supported. Thank you, April, for your hard work and for always being there when we need assistance. Residents like me genuinely appreciate you. — Mohamed

Miss April is an absolute gem and makes this place feel like a home and not just an apartment. Idk how she remembers everyone's names but it is absolutely amazing. Her and the whole front desk crew make coming home a good experience. She has also been incredibly helpful on several occasions when I needed help with stuff and didn't hesitate to help.

Kai, Tommy and Samantha are great. Their help and advice facilitated our move tremendously. And they always welcome you with a smile and a positive attitude!

As a resident of the Shay I love it! Super timely with management and maintenance! Also LOVE Ms. April at the front!!! She is super sweet and makes every day a joy entering! I look forward to seeing her in the mornings!

Finding a new apartment can be quite stressful. Sam made it easier for me, she was more responsive to me than I was to her and she kept me on top of things. Im excited to be so close to the metro and a part of a nice community. I LOVE my new apartment! Thanks Sam!!

I regret moving into this building. 1.There’s a known mouse infestation, with multiple DCRA inspections and Office of Consumer Protection complaints to back it up (both publicly accessible online). 2. Ongoing construction caused a major flood in my apartment, ruining my couch and soaking the space. Management didn’t bother cleaning up. 3. Utility bills are exorbitant—I pay nearly $300 a month due to water leaks and poor energy conservation on the part of the property. Plus, expect a 10% renewal increase. The initial concessions aren’t worth the hassle of constant issues, high costs, and poor management.