The Shilla Jeju

Rooms and the staff are fantastic. Everything costs extra. not only are the rooms expensive but they tack on charges to access any and all amenities. Wanna hit the sauna? 20,000krw per entry for example. Next time I will look for a less expensive option as the cheaper hotels we stayed offered far more free amenities but had less comfortable beds. If you don’t value your money this place is perfect.

Beautiful resort in Jeju Island. Room booked: Premier Double Mountain. Date of stay: Late October. Pros: - Beautiful room. - Nice location near the beach. - Helpful staff. - The buffet breakfast here is good. Cons: - The price is high. - Amenities that are typically free as a standard are offered here at a price. Overall, it is a good option.

Great rooms and facilities. Rooms need more power outlets in easy to reach places for charging devices. Free yoga in the pool was fun. One instructor excellent, one not so good. Pools a bit small for peak times.

Never in my life have went to such an ordeal to sit by the pool. |Firstly you must ring the reception to reserve a sunbed. |Then you must walk passed the pool (and all of the empty sunbeds) completely to go to the fitness centre reception but this door is locked so you have to go all the way back, through the entire hotel to enter from the 'correct side' |Where finally you are given the key to get through the locked door and access to the promised sunbed - only to tell them towels would be helpful. Surely the reservation includes towels???? ||You can't access the adults only pool without 20000 won charge for 2 hours. Simply unacceptable. What is the purpose of this?||Crazy system. ||1 hour after making the sunbed reservation we got to sit down!!!||Only for them to do an inspection and close the entire pool area. Why? Why do the pool inspection in the middle of the day? Why not at 10pm or 6am when it is closed?|Simply staggeringly annoying for paying guests. ||The hotel might have been nice 20 years ago but it is dated to look at. ||The lobster spaghetti was lovely and packed with seafood - but it does cost a lot. ||I think the management lacks sense and could easily sort these annoyances out and it would be worthy of 3 stars.

Driving up to this property you can feel how elegant and grand it is. It's sprawling. It was in a great location to walk to the Botanic Garden, the Cheonjeyeon Falls, and many other local hot spots. We did have some issues. The rooms were very dated and could use a refresh. The air conditioner never cooled our room and it was very hot. All of the restaurants close at 10 but you cannot order food after 9. This was unfortunate because we arrived late and wanted food. We finally ate at the bar. The pools were very crowded. The locker room could have been nicer. The breakfast buffet was nice and the food quality was good but not great.

One of the most prestigious Resorts in Jeju. Building is la bit old-fashioned, however service quality and location are beyond comparison. I really enjoyed staying here.

Service is fine. Always felt that it was a little bit of an inconvenience to ask for help from folks. At night there was always a repeat of the same kidsbop style music singing. Rooms were old. Please see photos.

Great rooms. Great breakfast buffet. Good service. Charge for extras. No pool chairs. Pool too small. Poor English service. Emily at the concierge and the bell boy staff were the best. Would maybe stay again.