Sahra K
Google
Wonderful hotel made even more wonderful by the staff who cannot do enough for you. We are currently on day 7 of our 11 day stay, and cannot fault the level of service. We chose the hotel to celebrate a special wedding anniversary and are so glad we did. We chose a pool suite, so have a plunge pool. The room is beautiful, only slight negative for me is half the pool is under cover so shaded, so doesn’t get the full benefit of the sun which I would have liked, but I can see the shaded area would be a plus point for many. So much seating outside, spoilt for choice. I can see some have mentioned the power outage after a particularly bad storm, and I’m glad to see the comments on how well it was handled, it really was dealt with professionally and the staff kept a smile on their face despite having very testing circumstances to deal with. We remained at the hotel despite the option being given to move, and we managed fine, power was restored within a couple of days and in the meantime they still managed to keep a restaurant and bar running. ||The mosquitoes are mentioned quite a lot in other reviews, and they are definitely an issue, which in tropical climates I think is a given. My husband reacted quite badly to them, we ended up speaking to reception who advised us of a very good pharmacist on the village road at the back of the hotel, and they were so helpful, it turned out he needed treatment and that was sorted straight away and thankfully that helped massively. Make sure you bring a lot of spray, but the hotel do provide it in your room, along with other things like the mosquito coils and more spray in the bars and restaurants. ||The food has been top quality, we arranged the chefs table for our anniversary and that was a fabulous evening, not a cheap option but for a special occasion definitely worth it, we were so spoilt. If you want to venture out for food there are plenty of options on the beach road.||All in all we have been blown away, I think if I were to return and wanted a pool I would probably book the pool villa room, but if you just want a cooling dunk in the water then a pool suite will be spot on. The staff are the making of this hotel, they are superb!