The St. Regis Hong Kong

This was the 1st time for me to visit the Chinese restaurant of St. Regis, Rùn, tonight for celebrating my friend's birthday. It was a nice fine dining experience. We have booked the set dinner under the ptomotion of Hong Kong Restaurant Week. The food was so tasty, especially the coconut soup with abalone which I loved most. Sichuan pepper was added for few dishes which enhanced the flavours. Creative ideas of the chef could be told by the dishes. The restaurant's environment was cozy and relaxing. The staffs were so professional. They introduced dishes by dishes with rich product knowledge and nice service etiquette. It was quite surprising that the restaurant even prepared us a plate of complimentary cute Chinese style birthday buns. It was enjoyable dining in Rùn which I will definitely come back again.

I highly recommend this hotel. The rooms are gorgeous and highly appointed. |Their customer service and interaction are the best. They called us by name and asked about our day. I was completely impressed with their professionalism. |Breakfast was consistently top notch. We had a lunch (L'envol) and dinner too.|Richard and the team are warm and welcoming.|“”

Our family checked in celebrating both our anniversary and the parents anniversary. Upon checking in, we were welcomed with a beautiful room with amenities celebrating with us. We also dined in L'envol, food was amazing. Throughout the stay, Jarvis went above and beyond to take care of us all.

We recently celebrated my wife in L’Envol. It was our first time visit. Besides the atmosphere was elegant, food quality and service was also excellent. Especially thanks to Chef Hwang, Jerry, Jake and Habe. Their effort made the great dining experience. We will definitely return again.

St. Regis Hong Kong is truly on another level. We’ve stayed at a number of high-end properties around the world, and this experience stands out as one of the best. From check-in to morning breakfast to the gym, the service was consistently outstanding. Special mention to Citra in the Drawing Room — she is exceptional. I casually asked the front desk about a flower they had on display, and later that afternoon, one was delivered to our room along with a hand-drawn picture and a personalized note. It was such a thoughtful touch. They also surprised us with a birthday cake for my wife’s birthday, delivered right to our room. What amazed us most was how every staff member seemed to remember our names — a detail that made the experience feel incredibly personal. The rooms are beautiful, the beds are extremely comfortable, and the fitness center is top-notch. The pool is smaller but very nice; if there’s one small improvement, it would be adding a hot tub. If I could give 10 stars, I would

The staffs are the best of the best. They are very well trained because they are very professional, polite and friendly. The butler service are a great experience as you can text them and request tea, which they brewed for you. I ordered them at midnight and they replied my request in no time. The room is very quiet and sound proof.

Jerry‘s service is excellent, especially his handwritten thank you card! |Volanda always puts on a smile on her face whether she is serving customers or not. The way she walks while holding dishes and food is definitely elegant. |The dining experience with the services by Jerry and Volanda is certainly our pleasure of the night.

L’ENVOL team provided excellent services, especially Charles, knowledgable and super friendly. |Food here is mouthwatering as well.|My top fav is their signature dessert, chocolate soufflé! A must try for sure :3 will defo come again!

For a great location and amazing view, it doesn't get any better than the St. Regis. The hotel sits on the top 20 floors of this skyscraper, once the tallest building in Shenzhen, even without the distinction you can still enjoy drinks on the hundredth floor, which is plenty high enough for a good view. The hotel is beautiful, the staff always extremely attentive, they are phenomenal about cleaning the room multiple times a day and turning it down in the evening and putting on "spa" mode. The Elba restaurant has some great high-end dining options and the bar offers high end drinks as well. The location is great with KK Mall right across the street, access to the metro and Mixic on the sub floors. When I visit, this is the only place I stay and highly recommend.

Spent last weekend at the St. Regis in Hong Kong. We got upgraded to a corner room. For a hotel room in HK, the room was very spacious, which includes a corner booth & seating area, large bathroom with separate shower & large bathtub, and all the amenities you'd expect at a top tier hotel in HK. The amenities on site are excellent: two Michelin star restaurants on site, and amazing bar, spa, pool, gym, etc. You get butler service like at all the St. Regis hotels, which I typically underutilize. I called them for ice once. I'm bummed that I didn't get to try either of the restaurants on site, but we did manage to squeeze in late night drinks and snacks at this bar, which was excellent. On par with some of the best bars in places like NY and SF in terms of food/drink quality and creativity. Location is great, very close to the ferry, if you want to ferry across the harbor. Very accessible via walking/MTR/cab to everything else you'd want to see in the city.

7000th Marriott Hotel in the World Attention to Details Elegant and Classy Personal and Homey The St. Regis Hong Kong feels like a home away from home or even better than home? The moment when I arrived, I felt really welcome. The staff here a lot still in training were enthusiastic and friendly. The butler team here walked us to our room, check us in and gave us an good orientation. They also provided any services you need: tea/coffee service, restaurant reservations and more. The standard room is spacious. Tastefully decorated in a neutral tone. Everything here is top notch and fit the needs of the higher end clients. The view though is not full harbour view, but you do have a glimpse of the Kowloon side. Location wise is perfect for me. Walking distance to MRT station. Taxi readily available just let the front desk knows. There are plenty of dining options around in Wanchai and Causeway Bay District. We enjoyed the facilities so much at The St Regis, we hardly leave the hotel... We even ordered room service one evening.

We were lucky enough to stay here during the grand opening. We were greeted politely and escorted up to be checked in at our room by our butler Andy. Andy was fantastic! He was so professional, informative, elegant, and genuine! He provided a great room orientation. The entire hotel, but specifically the room, is brand new, clean, modern, and super luxurious. We attended the St Regis Champagne sabering which was awesome, then proceeded to the St Regis Bar. Wilson was our bartender and was incredibly cheerful and friendly. He told us the story about the famous St Regis Bloody Mary and also provided great recommendations for eating dinner later on in the city. I was sad the pool was not yet open, but the spa and fitness center were definitely gorgeous and ultra luxury. Congratulations on a great opening, St Regis HK team! Spectacular job.

My new favorite hotel in all of ASIA. Once again I would like to reach out personally and thank you for the experience and memories during my short stay. There are no words to describe the professionalism of your team/staff. Starting with the bell boys, upstairs to the team members in the lobby, and last but not least my personal in house Butler program. Every interaction is important, even if it's a simple hello. It matters. Today we live in a world where we rather take the time to complain than share positive experience. I hope this email is taken to the highest level in St. Regis to share with every level of management. A few people I would like to mention: Rachel Chung: An individual that has so much love, hope and PRIDE when talking about the St. Regis brand. I had the pleasure to interact with this young up and coming future manager. She possess many ingredients ahead of her time for a better tomorrow (her future), and this is her not even knowing. The words and action she choose during my walk through in my room wasn't something she was taught nor trained. It came from her heart because of her dedication, devotion for this business. I hope her contributions and work won't be over looked. Keep up the good work. Jimmy: If I remember correctly his name tag stated Jimmy, apologies if it's incorrect. It was approximately 3am when he came up to my room 2107 for a request of a Zip Block bag to Seall tight my cigars. There was no Zipblock available so he immediately started thinking outside the box to find any solution to store my cigars properly. He knew there was a type of bag to store food with a machine to suck out the air. I asked if he could leave a little amount of air so it doesn't crush/damage the cigars. He came back to my room in less than 7-8 minutes and walaaaaah! Thank you for your fast response and action. Thank you again. Allan, Lobby, Valet, and other team members: Because of the current political and protest situation in HK, the team worked together in figuring out my best routes and option for transportation. I notice their communication was absolutely above par. Even going the extra mile in printing out a map, with highlighted routes and ferry schedule as well. Thank you for getting me to my destination safe and sound. Luis: This gentlemen was in Bali at the time of my check-in and stay. He was online and updated me with the best information of protest scheduling for 2 straight days (48 hours). He gave me details of the safest option to navigate through HK for my business meetings and was my mobile tour guide. Thank you Sir for your efforts and advices. Daphne: Although our encounter was short, thank you for being genuine and thoughtful. I've visited over 47 countries, stayed at many types of Hotels across the globe. Your sincere concerns and inquiries to my stay was a meeting I wish most people experienced. You see, when anyone ask you how was your stay or even to how's your day, usually it's a protocol, and front most put up. With Daphne, I could tell that she loves her job and is will to listen to any feed back. There really is no feed beside thank you from the bottom of my heart,. The St. Regis HK team members represented the highest level of communication and customers service I have ever experienced. That is a FACT. Best of all, what made it a FACT is everyone was helping with their HEART, not because it's their job. That is what makes coming into work and finding solutions easier. Thank you everyone, hopefully our paths will cross again.