Bobby W.
Yelp
Stopped in here on a Friday night with a group of friends. It's a cute little spot located in Old Webster. It's a small restaurant so the seating can feel a little tight. Menu had lots of options, food was good, service was good, everything was great. We all had a fun time. It was a five star experience.
However, our first experience isn't the reason for my 3 star review. My girlfriend and I came back the following Tuesday night because she loved the food that much. It was a nice change up from where we typically go to in Chesterfield and we love sushi and eat it often. Unfortunately, our second experience wasn't as pleasant as our first. I can say with 100% confidence that my girlfriend got FOOD POISONING from this establishment. From the time we left Sushi Station to the time we went to bed, she was complaining about feeling sick. We had chalked it up to eating too much but we soon found out that wasn't the case. She woke up in the middle of the night and displayed all the symptoms of food poisoning. I could paint a picture for you but I think you get the idea.
Later that morning, we called them just be like... hey, just so you know we had some bad sushi last night. We didn't ask for a refund, nothing. We genuinely just wanted to give them a heads up so no one else experienced what she had experienced earlier that morning.
The entire reason why I am writing this review is because of how the Manager treated the situation. It was textbook on how NOT to handle this type of situation. Zero apology, deflecting and invalidating what had happened. Explained to us that in the 10 years that they have been open they have never had someone get food poisoning (lol sure). Basically every political answer she could have given, she gave us. The complete downplaying of the incident is total BS. We weren't looking for a handout we just wanted to look out for you and other customers. Don't worry though, after the conversation we have decided to take our money elsewhere. Maybe putting a spotlight on our experience will provoke you to finally take some accountability for what had happened.
TREAD CAREFULLY!!!!