Nikki M.
Yelp
I stopped by on a Wednesday after work since it is located in my building. It was during happy hour (although they do not offer any sort of happy hour menu), and it was busy and filled with other patrons who had just left work such as myself. The bar was huge and circular, but I could not locate a vacant seat so I went up to the front where I assumed orders were taken. There were about six people total working around the bar- three servers, two people making the food, and only ONE bartender. How is there only ONE person who can make drinks at a bar? Anyway, I ended up standing at the front for a good 10 minutes until one of the servers even acknowledged me. The gentleman walked over and handed me a number and asked what I wanted. I asked for an Old Fashioned. Immediately the server got confused and panicked out as it seem that I deviated from their signature cocktail menu. He went to go ask one of the other waiters who then came and told him to hit the "Makers" key in the system. I asked if I could have my choice of bourbon and he wasn't sure, so I left it. The Old Fashioned was $21 and I didn't even get my choice of bourbon. I checked out, took my number and took a seat at a table right in front of where the solo bartender was making drinks. I sat and watched as the three servers ran and served any drinks and food that came out. I assumed that with only one bartender and a crowd at this time of day, I wouldn't receive my drink right away. However, after waiting 20 MINUTES, I got impatient. I saw the bartender step away, so I decided to go back up to the front with the number. Once again the same gentleman who rang me up came around after 5 minutes and asked what I wanted. I had to remind him I had not gotten my drink. He asked me what my order was. When I told him, he went back over the the bar tender who was back to serving people who were sitting at the bar, and he pointed him to a drink that had been sitting at the bar. He grabbed that and brought it to me.
So after waiting 25 minutes, I finally got my Old Fashioned that I paid $21 (before tip) for without my choice of bourbon, that I had to personally get up and retrieve myself.
It's such a pretty place that has so much potential, but terrible service. For starters, they should maybe utilize the numbers that they hand us, so they don't lose or forget about people waiting. They never even asked me or took the number even after I got my drink. Another area of improvement would be to add at least one other bartender, especially since the entire concept is a a bar. And a happy hour menu would be nice, especially when they are prone to a crowd of office goers getting off of work.