Siobhan Saunders
Google
I like to leave reviews on places if they are really good or really bad.
Today’s experience, unfortunately was really bad!
I came in to my local pub to get a chicken roast (as I have heard good things about this place and it is within walking distance from where I live).
I was made a passion fruit martini that didn’t that tasted very weak given it cost me £11. I also didn’t get my prosecco as it stated on the menu until I asked for it. The lady that was serving me, was then very rude saying that they made a mistake on the menu and Prosecco would not normally be provided (that’s not my problem- I think you need to sort out your menu).
Given the cocktail was not great, I told her I would like wine instead, and she mentioned that I couldn’t change the drink and would need to pay again. Later she then said that I could have the wine. She refused to give me the £1.50 that I paid extra for the cocktail.
She brought the wine over and then she came back for the weak cocktail and the Prosecco that she left on my table. She didn’t say anything when taking it either.
In addition to this, she never asked how the food was, given I paid over £15 for it. Just to let you know, the food was flavourless and not as good as it was described.
I wouldn’t actually recommend this place to anyone either, I only came here because it is literally on my doorstep. I’m very disappointed in the service more than anything, and unlikely that I will be coming back.
I would love to know where good quality customer service has disappeared to?
Please do see the menu attached which states Passion Fruit Martini ( that mentions about the prosecco, which the lady didn’t give me initially).
I felt like it was a waste of £30 to be honest.
Just a slight edit: When I left the manager did say thank you, which shows he is respectful. However I went past the waitress and she completely ignored me- I think she needs to be retrained on her manners and customer service.