The Toothsome Chocolate Emporium & Savory Feast Kitchen™

Toothsome Chocolate Emporium blew us away! The food was absolutely delicious—everything from the entrees to the over-the-top desserts were crafted with such care and creativity. Not just a gimmick—this place really delivers. But what truly made our visit unforgettable was Sarah, our server. She was beyond amazing—warm, welcoming, and incredibly attentive. She gave the best recommendations, kept the energy upbeat, and made us feel genuinely cared for. It’s rare to find service this good these days. Sarah made our experience feel special from start to finish. If you’re visiting, definitely ask for Sarah—you won’t regret it. Toothsome is a must-visit for anyone who loves great food, great vibes, and even better service!

The food was good, but it was more of the kitchen not listening to requests. Also bringing out the warm chocolate bread, completely cold and upside down. We were there on off hours, and there were plenty of empty tables so it definitely was not an overwhelmed kitchen staff. The place is fun to be in and there are a lot of great fun things on the menu so I don’t want to bash it because I feel like everybody should go here at least once, and come with an appetite. The vegan steak sandwich was delicious. The fettuccine Alfredo with a modified edition of broccoli, it was also good as well as the truffle fries. The tuna melt was tasty, but also, not warm. If you have picky eaters, don’t come here. There isn’t anything traditional on the menu.

Our family had a wonderful experience here. Unique and tasty menu items, fun steampunk decor and atmosphere, interactive cast and staff. They were so friendly and kind to our kids. Supremely delicious milkshakes. We will definitely return when back in town.

We visited Toothsome Chocolate Emporium and ordered the Burger Au Poivre — and honestly, it’s the best burger I’ve ever had. Perfectly cooked, full of flavor, and absolutely worth coming for. The milkshakes were huge and my kids absolutely loved them — definitely a highlight for families! Now for the downside: the service. While our server was friendly, the level of attention was extremely lacking. For the price point and the fact that we had a reservation, I expected faster and more attentive service. At times, it felt like we were completely forgotten. That said, the food alone would bring me back. If you’re willing to be patient for your food, it’s absolutely worth trying — especially for that burger!

The atmosphere is great and fun. The selection of food is good. The fillet mignon was just ok, got the sauce that comes with it on the side and it was better on the steak, it definitely needs it. The appetizers were really good and all the drinks were too including the milkshakes. The waitress dropped a flight of milkshakes on me but it's ok, it was her first week, no harm done. The restaurant didn't charge us for them and they remade them for us and gave me free drinks and took care of my meal too. Overall good experience.

This restaurant is all about the atmosphere, but unfortunately, it lacks where it really counts: the food. While the service was excellent, the savory dishes were disappointing. Everything felt overpriced for what you actually get in terms of flavor. They’re known for their over-the-top, sugary milkshakes, but even those fell flat—too sweet and not worth the price. I walked out feeling underwhelmed and unlikely to return.

Absolutely phenomenal experience at The Toothsome Chocolate Emporium & Savory Feast Kitchen! From the moment we walked in, the whimsical steampunk atmosphere set the stage for a memorable meal. The food was fantastic—delicious, creative, and perfectly prepared. But what really made the night stand out was our waiter, Crosby. His friendly attitude, attention to detail, and genuine enthusiasm elevated the whole experience. He was knowledgeable about the menu, gave great recommendations, and made us feel truly welcome. Crosby’s service turned a great dinner into an unforgettable one. Highly recommend this spot for anyone visiting—ask for Crosby if you can! We’ll definitely be coming back.

This restaurant is more about the service and unique atmosphere and uniqueness than a gourmet dining experience, although the food was pretty tasty and portions are huge! Really enjoyable overall and I'd recommend you visit. There were 2 costumed characters dressed in 1800s garb, Penelope and Jacques (a robot type character with a funny walk and cheerful disposition/interaction) roaming about and engaging with diners, which added much to the fun experience! Had the Chocolate Waffle which was pretty tasty. My brother had the Chicken Citrus Salad. Others in my family had the French Country sandwich, and Avocado Toast. Most of the food could use a lil extra something. Our server Peyton was sweet, knowledgeable, and helpful. Highly recommend you visit for a fun, memorable dining experience! There's also a cool Merch store with obscenely tempting chocolate treats. Such a pleasure to see, and enjoy in moderation lol!

First time here. Everything we ordered was delicious.! Highly recommend, not just a dessert place, the main entrees were superb-from hamburgers , flat bread, french onion soup, meat loaf and truffle fries. Our host, Kimberly was great too. We'll definitely come back here again.

We had such a great experience here, thanks in large part to our amazing waitress, Cherise H.! She was incredibly sweet, attentive, and made us feel right at home from the moment we sat down. You can tell she genuinely cares about her guests having a great time. The food was absolutely delicious--every dish we ordered was packed with flavor and beautifully presented. But honestly, it was Cherise's warmth and great service that really elevated the whole experience. If you're lucky enough to have her as your server, you're in great hands! Will definitely be coming back!

Place has delicious filet steak! And their shake so styled, creative, and so good but warning so big that I can't finish all! And waiter so respectful, so nice, and know America sign language! Make our communication much easier to order food. 5 star

What a cool place! If you're into Steampunk and getting drunk, then this may be a good place to go. We were killing time before a show at the Hard Rock (right next door) and decided to go to the upstairs bar for a drink. There are a lot of "chocolate" cocktails on the menu and the chocolate cherry cordial was a good option. It wasn't an Ooh is so good cocktail (RIP Mr. Food). I'd think this would be the perfect place to have an espresso martini, but nothing like that was on the menu. I mean chocolate and espresso and vodka in a drinkable form. Please add to the menu! I haven't eaten here, but a lot of the food going by looked pretty good. It's huge so I'd imagine even if there's a wait, it would move pretty quick. It's at Universal, so it always seemed busy to me. Maybe after a show would be a better time? Who knows, but if you like cool vibes, alcohol and chocolate, then be my friend... then go here!

Stopped into this place on a Sunday evening for dinner. Busy as always with an hour wait for the inside around 6:30pm so we decided to sit outside for immediate seating. Beautiful view of city walk next to the water. Great way to wine down. Waitress seemed a bit in a hurry so we ordered quickly. We both got the meatloaf and a cocktail. The drinks were ok and the food was decent. Better than expected to be honest. The meatloaf is also made with sirloin which makes a difference. And it had a reduction sauce which was amazing. Overall, 7/10. Not sure if I'd go back for a sit down meal just because of the crowd in the place. It was so packed inside because of the store downstairs, but I may return for some dessert as the choices are endless.

When you first look at Toothsome, it immediately grabs your attention. This place is beautiful and their desserts deserve a 10 out of 10! Huge shoutout to Abdellah, he's a great waiter and he took care of us with care! Now the wait time is long because it's busy, we waited 90 minutes before we sat at our table. Waited another 40 minutes before we received our food. My oldest daughter had the shrimp Alfredo, it was good, she liked it. My middle daughter had the kids cheese burger, she said it was good. My wife had the slow cooked short rib with mashed potatoes now that was good! My wife gave me some, I recommend! I had the southern fried chicken BLT, I was not a fan of the batter used and there was more skin than chicken. Keep in mind, I do have a food allergy to mushrooms so I was mindful of what I ordered but overall the experience was great! My daughters had the confetti milkshake and the thrilla in vanilla milkshake, they were great! We all tried it!! Make sure to ask what the favorites are before you order! Good space, my family enjoyed it on our last night of vacation.

Service, ambiance and food was good. I came practically for the croque monsier and was ok. It was good at first and then I got sick of it real quick. The truffle fries and citrus chicken salad were both good. Drinks were also very delicious. They had a plethora of dessert! I do recommend this place, it would be great for group gatherings.

We came here on June 23, 2025 and on Universal Studios Citywalk. I had an appetiser, Pork Belly Sliders. The pork belly is too thin! And flat. I was disappointed their offerings. In their commercials, they look 5cm large. At Leows Sapphire Resort. But, in real life, 2cm, max! But, when we come to the main course, the Brisket Meatloaf was de-licous!! 10 out of 10! The Brisket Meatloaf comes with smashed Potatoes and fresh Asparagus, w/demi-glazed chocolate wine sauce. There wasn't enough! It was so good! I had a Chocolate Chip gourmet Cookie! It was divine!

Came for my birthday dinner, but honestly, for such an expensive restaurant, they have zero personality, the waiter said "happy birthday, we'll give you a candle if you buy the dessert"... oh?thank you? The food was as great as your neighbor fast food joint.

Delicious shake but $20 for a shake! In this economy!! That is insane. I get to take the plastic cup home but it wasn't worth $20. Line goes out of the door. They got restaurant. Make sure to have a reservation over the weekend. It gets packed. They got desserts like shakes and Sundays on one side and chocolates and baked goods on the other side. The ice cream machine was down when I went. I couldn't get ice cream Sunday. They got 2 floors. Some seating outside.

Service took a long time. We were a party of 7. Food took about an hour and 20 minutes to arrive to our table after ordering. Not sure how service is later in the day, we were seated around 11:30am on a Saturday. Patty Melt - was not what we expected, wasn't a patty melt at all. It was a patty with melted cheese stacked between French toasts. Dish overall wasn't coherent. Brisket & Wild Mushroom Meatloaf - a little on the saltier side. Meatloaf was a little mushy. Toothsome Nicoise -roasted fingerling potato was a little raw and not cooked all the way, other than that salad was a large portion. Tuna was seared enough. Quiche - nothing special, not bad but not amazing. Sword Fish & Ratatouille -fish seemed a little over cooked in my opinion but enjoyable.

We were craving dessert and this banana cream pie ice cream hit the spot! I liked all the different toppings to keep a traditional dessert innovative with colors and textures. It's definitely shareable with the huge portion they gave us. I didn't like how browned/bruised the banana was but it tasted fine. The halved banana cream pie with banana chips was an interesting touch. The service was quick and easy and the ambiance was grand! I mean it is in Universal Studios City Walk!

Pros: -Customer service was fantastic! Everyone was super friendly! Waitress was fantastic! -Milkshake flight was pretty good. We loved the hazelnut and cookie option. -Tuna melt with egg was fantastic! Great flavor. -kids spaghetti sauce was definitely house-made! Love it! -Love that they have robot/characters walking around for pictures. (Decor was cute and fun) -Loved that the milkshakes came with candles for my kiddo's birthday! -Whiskey flight was fun and unique. Bartender was very nice. Cons: -Kids spaghetti option really needs meat or a vegetable to go with it. -brownie milkshake was too thick, not enough ice cream (trouble sucking it through straw) Overall, this was a good experience. We would definitely come back to try more.

A really fun spot to eat before heading into the parks! The character entertainment was so funny we had a blast! Love the decor of the restaurant and the menu options are great. The milkshakes are very indulgent - we ended splitting one so we didn't sugar crash :D The cocktail was so good! I'd love more gin drinks on the menu, as there were a lot of Rye and bourbon cocktails but I like those too so not a total dealbreaker. The coffee and stout chicken wings were a standout for me (as a lover of chicken wings). We also had really efficient, friendly service. Would love to go back and try some other things on their menu. I don't think Universal/CityWalk restaurants validate parking anymore which is kind of a bummer, as I'd likely go more often to try more restaurants there! Also, if they DO validate parking, please let me know!

Our table ordered two different burgers and a chicken sandwich. All of them were absolutely delicious. The meats and chicken were flavorful, juicy, and cooked to perfection. Everything really hit the spot. We also tried the strawberry cheesecake sundae, and it was fantastic. It was a perfect mix of creamy ice cream, rich white chocolate, and cheesecake. I'm not usually into sweets, but I would definitely have this again. Our server was kind and attentive, making the experience even better. The restaurant itself is spacious with a semi-fancy vibe that adds a nice touch to the atmosphere. Overall, a great dining experience

4 Expensive but good- table of two adults and 3 young teens with dessert was about $240 before tip. Kicking off- Chocolate bread, super good and warmed - about $7. Meals: All adult meals- Bacon Burger, Alfredo, Chicken Alfredo, Reuben, Braised Beef. Burger had a bacon jam and pork belly- my son enjoyed/ decent size, came with fries. Alfredo pretty normal, medium size. Braised beef- flavorful with a yummy sauce- a bit small for $32. Last was the Reuben with picked cabbage instead of sauerkraut for more of a savory taste- pretty good. Finished with three milkshakes and one a Coffee chocolate banana drink. Milkshakes are over the top and each wasted about half- so maybe get as a treat and not after a full meal. Great inside vibe, good service.

The places had the most interesting decor with the steampunk theme and had some awesome drinks. I got some mule that I'd recommend and it had these cherries that were awesome on top. The gift shop also had some interesting items. I'll have to stop in and try the food sometime.

I would probably come back here for their desserts. The Birthday Cake sundae was really good, and I would come back for that. But the rest of the food was just meh. We ordered the Warm Chocolate Almond Bread to start. It was just okay. The bread was really dry and had some chocolate inside it. For entrees, the Chicken Bourguignon flavor and sauce was great, but couldn't save the overcooked and very dry chicken breasts. The filet mignon was cooked to order, but the dish was missing the sherry mushroom cream sauce. I was not a fan of the Old Chocolate Fashioned, next time I'll stick with the Classic Old Fashioned. Our server was good though.

The toothsome chocolate emporium was absolutely incredible!! The food and desserts were packed with tons of flavor. The environment was fun and lively. The waiters were very kind ans helpful in deciding what to eat. The portion sizes were great and easily shareable.

If you're in the mood for something sweet this is your place. All the desserts looked amazing. I had the Strawberries and Cream Milkshake and my husband had the Chocolate Brownie Sundae both were amazing. We only had desserts so I can't say anything about the regular food. In the dessert area they do need to wipe down the empty tables.. when we were there several tables had dishes the previous customers left on them. We ended up clearing it ourselves and wiping it with Wet Ones. Other than that everything was great and the building is really neat.

After dinner we came to Universal to grab An desert. They didn't have ice cream downstairs (really?) said to go upstairs to order. Took 45 MINUTES to make our order arrive! Damn. The price is good tough, but the waiting time was unforgivable for something that usually takes 5 min

Honestly this place looks so very cool we just had to try it. The shop is filled with great stuff... chocolate, gifts, and souvenirs. Nothing is cheap though so just be ready. The dining area is really cool as well. A very interesting vibe and neat esthetics. However the food was not good. Our service was poor, and the prices are steep!! Everything we had was just blah or tasted funny. I'm a very open eater but even I had to agree with my family... it was not worth eating here. Go in to look around, buy something in the shop, but i do not recommend eating here!

After visiting Universal, we headed over to the Toothsome Chocolate Factory for a treat. We had the chocolate cake cup with peanut butter, which was fine, but more for the experience. The homemade fudge did look good too! The lines were long, but moved. Ambiance inside felt like Charlie and the Chocolate Factory meets Harry Potter.

This is a great place to take a family. Looks like the inside of a chocolate factory. The food selections and preparations are really very good. You definitely need to start with a loaf of chocolate bread! Maybe the best thing I tasted in a long time. The entrées are really good and the milkshakes are splendid and so visually stimulating as well.. definitely save room for a milkshake creation! The staff are very accommodating, kind, and knowledgeable. This is a place. My family loves to come every time we come to Universal. !!!

What a neat palace to sit back eat and enjoy. It's lively and a great menu full of choices and chocolates. Getting in without a reservation is tough but we were able to get a high top upstairs in the bar. Service was great with the bartender sounding double duty. The French onion soup we shared was very good. The salads were done very well but takes a while to get but worth the wait. The chocolate milk shake was done well and many choices in the store were mind boggling.

I've been wanting to come and try out this place for years! Finally I was able to do it and it did not disappoint. The factory themed style restaurant made you feel you were actually in a chocolate factory. The service took a little bit longer but our server was nice. I came here with my husband and my friend and we all ordered a burgers. This was the best burger I had in a restaurant that was close to a park. The patty was juicy and packed with flavor. I ordered an espresso martini and it was delicious with a hint of chocolate. Their desserts were delicious too. I didn't order a shake because they looked too much for me and I knew I was not going to finish it. Instead I had a chocolate crème brûlée and I was very happy with my choice. I'm not sure if I'll order something else next time I come here because the burger hit a home run for me.

Great food, amazing service!!! Our server was top notch! Thank you, Grace, for a great diner experience! The chocolate factory did not disappoint either!! Will definitely be back!

Everything we got here was superrr good. Service was great waiter was fun and helpful. Inside is beautiful and good vibes.

A beautiful spot for a sweet treat! The restaurant itself is very nice and gives off an old time chocolate factory vibe. I loved the golden theater cloths and the play on colors! The service was great! We made a reservation and were seated quickly after entering. The staff were all friendly and very attentive. A card was placed on our table by the restaurant for our anniversary which was a very kind gesture which put a smile on our faces. I ordered the strawberry cheesecake milkshake which was beautifully presented - 5/5 for presentation. The flavors were simple, tasted mostly like vanilla ice cream than anything else but the flavors were still good. The portion was large and filling, making it perfect to share between two people. The cheesesteak egg rolls were served hot and tasted good as well. Overall a very nice experience & I'd recommend giving it a try.

Didn't make a reservation but ended up getting seated right away at the bar upstairs. The servers here are really friendly and went over the menu even gave some pointers. They have characters here as well and I didn't know their story. When asking the bartender he actually gave me an old menu where you can read the story of Jacques and Professor Dr Penelope. It was quite an interesting read. I got the croquet monsieur and the French onion soup. The soup is really good. I like the amount of cheese on it. The croquet monsieur was probably a little too salty for my liking. I'm not sure I would order the soup again with it. Portions were okay for the amount of food you get. I like how the restaurant looks inside. It definitely has a good way of immersing you into the chocolate emporium feel. I need to go back to check out their milkshakes though.

Our server was fabulous. The atmosphere is amazing. The theme is fantastic. I love how they're incorporating chocolate into a lot of their dishes. We had ordered the chocolate bread as an appetizer, but we never received it. Luckily, they took that off a bill. I had the risotto which was nice and creamy but nothing really to write home about. I'd like to come back to try a couple more different items, but I think their milkshakes are where it's at.

At Universal Studios Orlando, there are numerous restaurants in an area called City Walk right before the entrance to the parks. Toothsome was my favorite. We came here for lunch. While there was a wait, it wasn't too long. Probably 10-20 minutes. Although they're known for their desserts, they also have entrees. We ordered the Tour de France burger and the Cookie Jar for dessert. The Tour de France burger was very tasty and worth it for the price. The Cookie Jar was also good, but the desserts are huge and should be shared among multiple people. It's as large as an entree. Throughout lunch service, the characters Dr. Toothsome and her robot walk around greeting guests. They also comment on your order. They compliment you if they see spoons on your table because they know it's for dessert. They're very entertaining. I highly recommend coming here for food if you're in the area.

Meh. We left underwhelmed and just feeling meh. Made a dinner reservation in prep for the marathon weekend after reading the other reviews and felt it was worth a shot. Came in for a 530 reservation, was promptly sat but was asked to take the stairs when I was clearly wearing a huge leg brace from recent surgery. Was sat on 2nd floor cat walk at a 2 top. Waited 10 mins or more for our server to appear. She was lovely but clearly overworked and over sat at that moment. We ordered an app and dinner. Unfortunately as we were sat on the edge of the catwalk area it's where the team watched tables from below to communicate seating to the hostesses. Every time someone came to talk to them it became a gab fest and my husband had butts on his shoulder. Food was ok. It wasn't anything to talk about either good or bad. Mediocre seasoning and flavors. If you love mid American chain restaurants this is your jam. If you like to eat local or more niche specific dining this is going to fail you. The dessert was supposed to be to go and our 19 milkshake was simply a brownie puck on top of a chocolate McDonald's shake. Not worth the money or time. I do want to say our server was wonderful, she was setup to fail which isn't fair to the staff.

Toothsome Chocolate Emporium is such a unique experience! The atmosphere is incredible--like stepping into a Steampunk-inspired Willy Wonka's Chocolate Factory. Even though Universal was busy that day, we were pleasantly surprised by a relatively short 40-minute wait. Our server was friendly and attentive, which made our visit even better. We started with the chocolate almond bread and Totchos. The chocolate bread is a must-have for us every time we visit! It's warm, sweet, and filled with little pockets of melty chocolate perfection. The Totchos were also great--an enormous serving that was mostly tots and cheese, with only a few bits of pork. We also shared the Maple Bacon Burger, and while I didn't realize it came with roasted apples when I ordered it, I'm so glad I gave it a chance. The combination of sweet apples and salty, smoky bacon was surprisingly delicious and balanced perfectly. Desserts looked amazing, but we were way too full to try any--definitely saving room for one next time! Toothsome is a must-visit if you're at Universal! The food, service, and atmosphere make it an experience you don't want to miss.

While this restaurant seems to only serve dessert at first glance, we enjoyed a great dinner there! We visited in Orlando, FL and enjoyed it. The gnocchi was amazing. The service was fast and accommodating to our kids requests. It seemed pretty empty and quiet when we were there around 6:45pm in April. It's close to both parks, but didn't give sweaty "I just got off of a roller coaster" vibes at all. It was a nice sit down dinner after a long day, and I would recommend it!

Okay so this place is definitely a factory, it's quite impressive how many diners they accommodate on a busy night. Service was super slow, but I also get that the server was incredibly overrun. The good: The smoked wings were quite tasty. I was really in the mood for a steak so I went with their NY Strip and honestly it was really delicious. Totally worth it and overall a really awesome meal. It's super convenient if you are trying to get as much time out of the parks as you can and don't want to plan to leave early to catch a dinner res. We got to the park at 8:30am and a 7pm dinner was perfect for us to be done with the park. The bad: I did not love that very expensive milkshake. It was pretty flavorless, especially for the $18 price tag. It looked beautiful, but the taste did not just follow along. I would not go for a milkshake there again.

We came in late and just came in for drinks and dessert, but really just dessert. This was the perfect place for dessert. We each ordered our own dessert and drink. My boyfriend ordered a chocolate old fashioned and I got an espresso martini. I think his best mine for flavor. So good. I can't remember the name of what I got but it was wayyyy too much. Very sweet.

A must for chocolate lovers. Toothsome is a chocolate paradise. Almost everything on their menu has a chocolate ingredient. The theme is a 19th century chocolate emporium. There is a bakery, shop with merchandise and a long line for their specialty milkshakes. The milkshakes were masterpieces and the average price was $18. We had reservations, which I highly recommend. I had the Vanilla Chocolate Cocktail and my husband had the Chocolate Coffee Banana. Both were excellent. We split the Chocolate Brownie Bark dessert. It was amazing, chocolate ice cream and whipped topping, brownie and bark. The chocolate whipped topping was light and creamy. It was enough for at least 4 , and we were unable to finish it. This is definately a place for chocolate lover. I knocked off a star because of service. Our waitress said she was new, but it took her forever to take our order, our dessert arrived before our drinks and we waited longer than necessary for our check.

We walked in and found seating at the bar upstairs. Such a unique atmosphere with one of the better menus in universal. Really enjoyed the chicken dinner and chocolate bread for an app. Excellent service at the bar.

We sat at the bar since we didn't have reservations and our bartender was wonderful. The French onion soup was very good even my 8 year old loved it. The burger was good I added egg and pickle to it. The drink was good but slightly watered down. The restaurant it self was perfectly themed.

When we went to Universal studios, toothsome chocolate emporium was our first meal. Needless to say I was excited- I mean the name alone is excellent. From an imposingly impressive exterior, the journey only got better once we entered. The ambiance was immersive. I felt like I was in a steampunk themed movie- a very convincing and inviting one. The graphics and decor were fun and elaborate. We had made a reservation and our servers took us to a nice table with a great view. I had the maple bacon burger and the humongous chocolate brownie bark. The burger was rich savory and delicious. It was nice that in addition to the visuals, they paid attention to the taste. As I mentioned before, the dessert was huge (I took the reminder to go) and was so good. The chocolate was everywhere: in the decadent brownies, in the ice cream and everything else. Would definitely recommend!

Toothsome is a must-hit dessert spot at Citywalk in Orlando. Skip dinner & dive into the desserts and drinks here! The portions are huge, which makes many of the desserts good for sharing. The birthday cake sundae & brookie cookies and cream sundaes were each big enough for 3 people to share. Our boys got their own and couldn't get through half. I wasn't thrilled about my husband's choice of the chocolate creme brulee, but I'm SO glad he ordered it. It's so unique and flavorful. I stuck with a chocolate espresso martini, which was strong and delicious! On your way out, get a massive milkshake, macarons, or truffles to go. The milkshakes are all fantastic and perfect to share with your love or bestie. I took away a star for the pricing on the bakery items to go. The macarons, truffles, brownies, and rice crispy treats were excellent, but expensive- some more than what you'd spent at Disney. Otherwise, this is a stellar place to devour some chocolate goodness!!

I'm giving it 3 stars for the establishment over all, because we haven't tried anything other than the milk shakes. Honestly, if it's solely based off the milkshake, it would be 1STAR. However, we will assume for now that the food is good. The milk shakes look pretty, but they were not that great. The strawberry one had no strawberry flavor, and it was only a thin drizzle of strawberry on the cup. Even after mixing it, I could not taste even the slightest hint of strawberry. It does not taste like it was made with ice cream either. The whole thing, including the whip cream, tasted like coolwhip. The hazelnut one had a hazelnut flavor, but again, there was a strong cool whip flavor as well. All of it was a bit nauseating. We honestly threw away most of it cause we could not force it anymore. Which is very disappointing cause of the price point. Felt like a complete waste of money. A milk shake from sonics, jack in the box, and any ice cream shop is better than this. We heard so many good things, so the expectations were very high. Bummer

This was a fun dinner, more so because we had a great server with good menu suggestions. I was here for the chocolate cream pie more than anything else so I ordered the pepperoni flatbread. It was very thin, almost like a cracker with a good layer of cheese and pepperoni which was only slightly spicy. My friends both each tried the May Contain Bacon burger with chips, it was well portioned at a 1/2 pound patty, cooked as requested, with thick cut bacon and pork belly and on a pretzel bun which they both loved. It was such a high piled burger, the photo shows it slipping to the side a bit despite the food pick. For dessert, I ordered the chocolate cream pie which truly seemed more like a French silk as it was quite light and fluffy almost a light as the whipped cream generously topping it off. My one friend had the chocolate crème brûlée dusted with powdered sugar. She said it had a nice taste to it but lacked the egginess in texture and the cocoa was a tad much, with the carmelized sugar shell not really thick enough. My other friend had the chocolate bread pudding which he said had the right texture and softness with two types of chocolate, milk and dark, he also liked the white chocolate in the ice cream wasn't overpowering. The sundaes certainly looked tempting and we will have to save that for our next visit. The restaurant is pretty busy and therefore has the liveliness of lots of families and diners. There are a few cosplay, steam punk characters walking around, which is also fun. Service was pretty good considering the large number of tables and the food did not take very long. The restaurant is very busy between 5-9 pm and reservations hard to come by if you don't make them at least a week in advance for parties of four or more. We were lucky with only three of us to get a reservation the same day using the online system. If you're not on property or in the parks the day of your reservation, give yourself at least 30 minutes to get from the parking lot, through security, and to walk to the restaurant, which is across the water from the rest of the City Walk restaurants and shops, and near the Universal Islands Park entrance. If you're using a ride-share app, the drop-off is on the top floor of the parking garage, so you'll have the same walk.

On my third visit here, it was better than the second and about the same as my first visit. We were seated about 15 minutes after our reservation time, which isn't too bad as this place is always crazy busy. We had a seat this time upstairs in the bar room, which isn't the most interesting room as far as decor. Our server took great care of us, filling my water glass about 6 times. I was insanely thirsty sure to eating a turkey leg earlier... And finishing the turkey legs from my kids too. The pork belly sliders were always a favorite of ours, but they didn't wow us this time. After two bites, it felt like the pork belly was gone. There just wasn't enough in each slider. Both squads we ordered were great - super foods and Waldorf. The fried chicken BLT was something new for me and I enjoyed that too. Simple, but tasty. My son's cheeseburger lacked seasoning and tasted heavily greasy, which is probably due to the fat ratio in the beef. My daughter liked the Just Golden mocktail and my son loved his crazy chocolate x5 milkshake. That thing was like a meal in itself. Overall, it was a good meal.

After some back-and-forth in 11 days, I finally spoke with an agent who couldn't have been more kind. Naturally, they wanted to see the receipt for the restaurant, and I had used the Mardi Gras gift card to pay for our dining experience... she, the agent, was able to research it find everything that we paid for and did a complete refund. I want to say I really do appreciate the way that they handled this and the agent couldn't have been more kind. Hats off to Universal for their outstanding customer service!

We came here for a family dinner. I reserved the table weeks in advance, but we still had to wait a little while upon arrival. This is a great place to bring kids, as it looks like a chocolate factory straight out of a movie. Inside, there's also a spacious sweets store with a wide variety of desserts. As for the food, I think it's one of the best options on CityWalk. We ordered the braised short ribs, meatloaf, vegetarian pasta, and Alfredo pasta, and everything tasted far better than expected for the price. I also tried the chocolate old fashioned, which was a very well-balanced cocktail. Overall, it's one of the best spots to have dinner at Universal, and it will definitely leave you with good memories.

One of my favorite restaurants in City Walk at Universal Studios. The ambiance is cool, the food is delicious and the desserts are over the top in the best way! The outside of the restaurant pulls you in with its neat architecture, moving parts and smoke. The inside is just as unique with a steampunk theme. There is a great gift shop that sells restaurant themed merch and a dessert counter where you can purchase desserts without having to dine in. It's easy to make reservations here and check in is simple and quick. There are two floors so they have plenty of seating. Our server Anita was very friendly, gave great recommendations and brought our drinks and food out in a timely manner. For an appetizer we ordered the truffle fries. We love truffle fries and these did not disappoint. They were cooked perfectly and had plenty of the toppings on each fry. For entrees we ordered the Chicken Cordon Bleu, Pub It Up, and the Cheddar Bacon Burger. The Chicken Cordon Bleu as of right now is the best fried chicken sandwich I have ever had! The chicken breast was so thick but was cooked perfectly! It stayed moist and tender under the breading. The breading was the perfect ratio and had the most satisfying crunch to every bite. The toppings paired great with the fried chicken and the Swiss cheese and bechamel sauce oozed out of the sandwich. I highly recommend trying the Chicken Cordon Bleu sandwich especially if you love fried chicken. I will always order it whenever I dine here. The Pub It Up is another item I highly recommend. The burger was cooked perfectly and was juicy. You could tell the meat is good quality. The queso and cheddar cheese made this another item that just oozed and it was well worth the mess! I also have to mention the dijon mustard played a big role in making the burger perfect, it made the ingredients pop and was delicious. The cheddar bacon burger is a classic burger that you can't go wrong with ordering. It was also cooked perfectly and very juicy. The milkshakes here are always something I have to order. I only order one though because they are big, loaded and very filling! I love the unique milkshakes and they also come out with limited themed milkshakes that make you want to come back to try more. We ordered the That's "Mint" milkshake and it came with an Oreo ice cream sandwich and Andes mints. It was delicious and a great OG flavor to try.

The most unique dining experience on Universal City Walk. Food (2/5): There is absolutely nothing special about the food here. I have had the steak, average with a rubber-like texture, and the burger, also average. This is basically an Applebee's that has a really good dessert menu. Shakes (5/5): This is the reason you should stop in. The shakes are unique with their toppings and flavors. They are not the thickest shakes I have ever had but not runny either. Service (4/5): No real issues here. Make a reservation and make sure your entire party is present when you check-in. I was able to put in my order relatively quickly and my waiter made recommendations for the milkshakes. The food came out pretty quickly but my waiter was busy and was not able to stop by that often to refill my drink. Price (2/5): Expect theme park pricing. The steak was north of $35 and the burgers are just under $20. Given how average the food is, that is pricey. The shakes are not cheap either but at least they are worth the visit.