Jordn M.
Yelp
Two words: disjointed and inconsistent. I have been to The Top many times and have had some very nice meals and experiences and also my share of unfortunate ones. The place comes off as a kind of "campus" (the way the megachurches use it) that seems somewhat haphazardly planned out and managed, there are so many different types of seating options, all with their own regulations and varying degrees of comfort/accessibility. It is also strange to me that the whole Top operation throughout Gainesville has this total frenetic energy and they are constantly changing things up in ways that don't make sense and which make the experience and product worse.
Some highlights from recent visits:
-The staff behind the bar kind of just hangs out with each other, like they're having a party we were lucky to be invited to. Always a bit of an attitude and lots of side eyes, but if they know a patron you'd think you were at that person's party and you get to watch the love fest. Late night they turn the music up way too loud (terrible screamo or something of the like). They will turn it down if you ask but usually somebody goes behind them and turns it back up by the next song. Again, their party. I usually eat at the bar because the wait for tables tends to be very long. The maitre d's tend to be a little snide too.
-The food is inconsistent. The last two visits, my fries were cool. The corn nuggets, which I find somewhat expensive for what they are, were so cold as to be inedible. (For some reason, sometimes they let you substitute corn nuggets for fries for no upcharge, other times it's not possible to sub them whatsoever - it's also unclear sometimes when something is gonna be an upcharge). The burgers tend to be a bit sloppy, strangely conceived and thrown together without much care. I got the datil burger (the monthly burger), which was a total grease and fat bomb and datil was an afterthought. The description was enticing enough but the execution was a catastrophe, like something from the Heart Attack Grill. They will not cook anything rare (they will let you order it, you are not getting it!). My dining companions have always liked the other entrees, though they seem to have eliminated the specials, so all I really come for is unhealthy bar food. It feels worse to indulge when the food isn't prepared excellently.
-The drinks are nice and reasonably priced - lots of beer on tap and the cocktails are well made.
-The place is loud and dark, though they do keep it cool (maybe that's why the food ends up so cold).
-My biggest issue is probably related to accommodation. I went recently with a friend who is elderly and the maitre d' originally said it would be about a 15 minute wait, so we tried to find a place to wait, originally the seating against the wall by the bar. The stools were too high for her to sit in them safely (without feeling like she was sliding out) so we went out back and sat at the corner of the back bar. Again, there are many different types of seating, all with their own requirements, and most aren't really accommodating. After some time, the maitre d' found us and said the table would take a bit longer so we were free to keep waiting or to just stay where we were. By this point my companion was in a lot of pain from sitting at the bar, her knees were giving out, though it seemed like we had no option but to wait there, so we ordered our meal. By the time it was delivered we needed to move, but they had given away our table. They were able to get us a table inside (after much back-and-forth) and the process of moving was somewhat awkward.
In all, I hope they can step back and think about what their broader goals are, because in many ways, as the kids say, "this ain't it."