Melissa B.
Yelp
I am pleasantly surprised by my experience here! I didn't remember much about my previous visit a few years ago, but nothing particularly good or bad stuck out, so nothing useful exists in the way of prior context.
Annoyingly, we had to wait outside in very cold weather, in a security line. However, the line moved quickly, and we were inside within 5-10 minutes. One of the security guards was barking orders at people, while another (the one checking us in) was very polite. The lobby itself is cramped and not much to look at. The marble stairs are pretty and suggest an earlier elegance that they could stand to emulate a bit more, elsewhere in the theatre. By the way, after the show, another power-tripping security guard was screaming at people to leave. No one else seemed to be doing so, in terms of staff, but that was a mood killer and a bit insulting to the paying customers (who were seemingly well behaved and not really loitering in the first place!).
It is annoyingly crowded here, no way around that. Doors swing out quite quickly and easily into the second floor lobby/mezzanine, and there's barely room to wait for the bathroom at all. The main issue here is that the bathrooms in the mezzanine have a solid TWO stalls in each. That's it. In what world did this seem like a normal amount? The lines are crazy as a result. There's even space in the women's room for a third stall, but no. Also, the setup is a bit dingy and could stand to be updated (overflowing trash can, large washbasin no one was using that could've been the space for the aforementioned third stall...).
It is 4 stars and not 3 because the sightlines are terrific. If you are short and sit anywhere in the balcony, you will be good to go! You can actually see! Yes, the grading is steep, but the tradeoff is that short people aren't blocked - it's incredible, truly. The acoustics could be a tiny bit better but are good overall. It's a big theatre, but it feels intimate. I am very glad that I didn't have a concert/theatre experience ruined by my lack of height, which is too common among theatres!