Mara Smith
Google
If you’re disabled, don’t bother trying to go unless you want to pay for a box seat and have the ability to climb the stairs. I don’t know if they have an elevator or not but I couldn’t help but wish I were up there. The staff were very organized and helpful and they even had an attendant getting things for folks in the ADA section which is why I’m not giving one star. The disabled seating is in the /back of the auditorium/. The layout for the General Admission tix at the concert I attended had the ground/pit, a standing mezzanine, and the upper mezzanine. The handicapped seating is seated at the upper mezzanine, in front of the bar and across the aisle/ramp from the sound booth. Conceptually it’s close to the bathroom or the exit but in practice, the people on the center mezzanine were standing, packed bar to bar, at eye level with any of the people sitting.
What I don’t think people realize is that it’s not just “nice to have a seat,” many if not MOST disabled ppl can’t stand at all, in fact it’s pretty Rude to stand if you’re seated in the ADA section because you’re blocking the view of the people behind you who may not be able to see at al- which is the whole point of accessible seating. It’s not to make sure they have an out for the bathroom, it’s so they can experience the same show as everyone else. I experienced the back of people’s heads and tired non-ada patrons sitting on the edge of the platform, basically at my feet. I’m attaching photos of my view as the realization dawned on me that it was doomed from the start. If a handicapped person has a guest with them, that non disabled guest is also then forced to sit in the handicapped section and experience that same terrible time or abandon their disabled friend so that at least someone gets a show out of it. I’m not kidding it was so upsetting, I left the show after one song into the main act of my favorite band and waited in the car because I couldn’t stop crying over how heartbroken I was. It was easier than forcing myself to essentially listen to a live album while being hot, sweaty, and sad.
It would be so so simple to rope off a section for ada on the middle mezzanine because there’s no stairs to get there, it’s literally a ramp. The height between it and the floor would likely eliminate all issue. If you’re making accommodations, you have to think like a disabled person, think about what they might need.
ALSO, before I forget, if you want artist merch and have a mobility aid that won’t let you do stairs, you better hope you have a friend or a kind stranger who will represent a place in line for you because the merch line is routed to go up the stairs for some reason??? It would be safer and easier and more accessible to put the table in the back of the auditorium, near the back of house bars where then people at least might be able to line up along the edge of the house and disabled folks don’t have to owe it to strangers to hold a place in line for them and wait at the bottom of the steps like a kicked dog.
If I manage to get ahold of the management or team behind the band I attended, I’m going to beg them to never book with The Vic again. The place is beautiful and clean, and it seems like it could put on great shows, but I literally wouldn’t know. It was one of the most demoralizing and heartbreaking experiences that I’ve ever had at an event venue. Do better.