The Waverly

Don’t live here. The doors are flimsy and because I moved out early, they took the opportunity to nickel and time me on move out. Alleged damages that didn’t really happen. My roommates were great but the administration is not transparent and definitely greedy. The location is inconvenient at night if you have a north facing window because the home depot parking lot is bright and the blinds do little to stop it. Hard to sleep without a mask if you cant deal with light. The location in general is inconvenient unless you love home depot. Theres more landlords and management firms that are much nicer to work with.

They deleted my review but ima say it again. I do not recommend living here at all! Walls are paper thin so you hear everything. Neighbors are extremely inconsiderate and you have no moment of peace. Management doesn’t care because they’re not doing anything about it. Rent is extremely high and they charge you for every little thing. Do not move here! There’s better places to live for cheaper prices.

My concerns are with management and I would recommend choosing somewhere else to stay. Their on-site team is young and in my experience, professionalism was extremely inconsistent. On more than one occasion I overheard staff making negative remarks or jokes about residents in shared areas, which didn’t feel respectful. After move-out, I received questionable and unverifiable charges. There is not a mutual walk through so they pick and choose any & everything. I asked multiple times for common-area allocation and documentation of the pricing and didn’t receive clear responses, so I am being forced to use the formal dispute process through Delaware JP Court. It feels predatory, and almost can give the sense as you’ve been taken advantage of. That’s not okay. Posting my experience so others can decide for themselves.

Moved out 3 months ago and still haven’t had my deposit + rent they took after I moved out returned. Super greedy admin who have kept adding charges out of the blue. Please find a better place to put your money

Mangement claims that they put you on a waitlist but never reaching out when there is any availability, each time when you contact them, their current year's floor plans are always sold out and they ask if you will be interested in the floor plan of the next year, which is 12 months later or even further. Pardon me but nobody will apply a year in advance for an apartment unit, that's why the 1 star will be left here.

Maintenance men are nice. But do not recommend, AC doesn’t work right. You get charged for things that were not done by you. Would be great if the staff did a better job at looking at damages and documenting with who actually lived there. Being charged for 300+ dollars for something the previous resident did is not okay. Giving residents more notice for a new roommate would be appreciated. The stove also exploded as we were cooking dinner and broke our pan and put us in a dangerous position. We are lucky no one was hurt.

The shadiness demonstrated by the Waverly in only my first few months living here has been appalling to say the least. When a rent payment returned due to an error with their payment processing , an agent informed me on the phone it was due to an insufficient balance despite having heard nothing else, and hung up as if I hadn’t just received an email citing the reason for the return as being due to an “Invalid Account Number” (again, due to an error with the Waverly’s payment processing vendor). I feel like it took this happening to multiple other residents for my concern to be taken seriously, and it took a literal month for the issue to be resolved. Despite receiving a communication effectively informing me that the go ahead was now granted to remove these fees, it took further follow ups to get them removed. Immediately after this ordeal i received an email stating that a trash fee, that was absent from the breakdown of all fees payable in the lease agreement and was not charged to me for the first two months of me living here, would now be applied retroactively on account of a “billing error”. Furthermore, these fees were posted to my account AFTER i had already paid my rent for the month of October. While still technically posted on the 1st, not including them with the rent and utilities when they’re posted on the same date makes no sense to me. Rather paying all pertinent fees in one go, i now have to conduct two separate transactions, each subject to a processing fee or risk an ACH payment when i spent the last month dealing with errors pertaining to processing ACH payments on the Waverly’s end. Though I have been informed the aforementioned issues stem from corporate, and there is little the management office can do in that regard, they will not affect you any less as a tenant should they apply to you.

I recently moved into The Waverly and it has been an amazing experience from the amenities to the maintain and just my apartment. I love it all. The location is also beautiful. I love watching the sunset from my window and I love the clubhouse. I love hanging out there. The study rooms, those are so helpful. It is so convenient for group project or just me individually studying and the gym is great. I love that I get my packages and my mail so easily. It’s really really convenient and it’s fast, and even if I need help with anything, I reach out to the staff and they are so nice, kind and quick to respond and maintain this actually amazing. Anytime I put in a request for maintenance and they are literally there in like the next 15 minutes and they actually fix the problems so I can’t be happier over here and I would highly highly recommend The Waverly to anybody, if you are a student or somebody who is working. It’s it’s a great fit for everybody and a great location because there is a grocery store and restaurants right next door. I literally have anything and everything I need to live over here or I just live in an apartment at a walking distance, and if it comes to students, the bus also comes here. There are two stops for each side as well. It’s really convenient and really nice.

Living there was okay but move out was just slimy,, they will find any reason to charge repairs. They claim there is a dispute period but this is just not true. My roommate and I responded within this period and have not gotten a response, and after reading the lease turns out we agreed they are not required to show proof or anything. I suggest getting up to date on delaware renting laws (regarding security deposit) and really reading the fine print of the lease. Very disappointing considering how expensive the place is.

Living at the Waverly has by far been the best experience in Newark! There's so many amenities that are fit for whatever lifestyle you have. The staff is so incredibly knowledgeable, and I really appreciate the positive experience I've had with them!

Super great move in. Very easy to get my key. A/C wasnt working when we came in but they had maintenance come right away to fix it and it was working in a few hours

Lived at the Waverly for now 5 years, and I honestly can't complain! love the amenities and staff is super helpful!

Application was easy and straightforward, they even offer online tours

I lived here for 3 years (2017-2020) and LOVED it. Especially compared to the other apartment options in the Newark area this is the best for student living. I paid the same or less compared to most friends and had way more space and amenities. Living space: very spacious with nice appliances, nice vinyl flooring in the kitchen and living room, and marble countertops. The rooms each have their own bathroom which was life changing for me coming out of the dorms. The bedroom doors all lock from the in and outside like a front door lock so if you really don't trust your roommates you can lock your door everyday when you leave. There's a lot of windows so we had a ton of natural sun light come in everyday. The furnished apartments have perfect furniture pieces for students because they're virtually indestructible, not the comfiest tho. The TVs were really nice. The PORCH is luxurious. We had an end unit so we had a nice big porch and by our third year had filled it to the brim with plants (I mean Home Depot is rightttt there) Roommates: Yes, unless you sign a lease with enough people to fill every room, they can assign someone to any empty room. And yeah 1 of the 3 girls I lived with was basically evil. But again the doors all lock and you can fill out a form with anything they're doing that's not great for the living space and start a conversation with the apartment management about it, which was enough to keep her out of our way for the time we shared in that apartment. Maintenance: they will absolutely barge in to your apartment with not much warning besides one knock and annoying as that may be, you agree to it in the lease. Just don't walk around naked in the living room and you should be fine. The maintenance responds to most requests within the week which is nice and they fixed any of the problems we had with no issue. Bugs: for 95% of the time we were there we had no problems. I'm talking 2 years 9 months with not a single bug getting in, not even an ant. Until wasps suddenly were able to find their way directly into my bedroom through air vents for the last month or two I lived there, about 11 total wasps. Not sure what was up with that but hairspray works quite well to get em. Area: you shouldn't live here if you're not in college. Simple as that. Because college students are the most tolerant to basic annoyances. You will hear music blaring from cars sitting in the parking lot at 4am. You'll smell weed all around all the time. You'll see dog poop everywhere. You'll hear parties 3 or 4 nights per week and drunk people tripping up and down the steps. Nothin crazy, just very annoying if you're over the age of 22. The UD bus stops there which is nice. The parking is ample so we never ran out of space. BUT, beware of guests that come. They will tow a car with no pass that's not in a guest spot so fast it's crazy. And the fee to get the towed car is like $130 so save yourself the trouble and park in a guest spot or at the Home Depot. The fire pits and pools are really nice. The little events they put on are fun and usually result in free stuff. And the package office is nice to have, until the Amazon guy decides to deliver to "your door" directly except it's not your door at all and you have to check every door in the whole complex...yup happened several times. They charged a couple obnoxious fees in terms of how much of the security deposit we got back. But I basically had an amazing time living here and my friends and I all miss it dearly.

Wanted to love this place but it turned out to be my worst nightmare. A few months into my lease the apartment bathrooms started flooding. This happened 9+ times over the course of the next several months, and the smell was rancid and cause both me and my dog to suffer medical issues. The flooding would typically occur between 11:00 p.m. and 2:00 a.m. so the flooding has a very serious impact on both my mental and physical health. The leasing office folks all seemed extremely nice at the time I signed my lease, so I expected them to be kind and helpful during this situation. I could not have been more wrong. I think the final straw for me was when the leasing manager began to insinuate that there could be legal repercussions to me saying that my apartment "flooded" because the damage did not fit their definition of "flood". I am not sure what flooding is to you, but if my floors and carpets are covered in poop-smelling water I consider that flooding. Both the leasing manager and general manager made me feel very afraid to share my situation with other residents or post photos of the flooding and damage online to warn other community members. They would tell me things like that their corporate office could come after me for sharing this information with others and I stayed silent because of it. But last month (nearly half a year since I stopped being a resident at The Waverly) the office did something that was so unprofessional that I knew I had to speak out about the atrocious way this apartment complex has treated me. They sent me a "past due" balance of around $30 that said, "We would like to give you a final chance to pay off your past due balance before you and your guarantor consequently receive a bad credit hit from it being sent to collections. Upon move out, you received a breakdown of these charges via email. " I checked all my records and saw no emails about these charges. I then called the office and they confirmed that I had not been notified about this bill previously. They then told me that I had less than a week to give them a cashier's check or else they would go to collections which would have a devastating impact on my life. I had since moved to the area but had to take a personal day off from work to go to my bank, get a cashier's check and deliver it to the front office. They would not allow me to pay online or with a normal check. It had to be a cashier's check and it had to be delivered within a few days. Despite extreme patience and constant communication from my end, the leasing office did not ever fix the flooding issue and told me the lease I signed gave them the power to basically say it was my problem. After doing some reading of the lease and looking into the tenant-landlord code in DE, I can confirm that this is true. Tenants in Delaware generally have no legal options and are at the mercy of the landlord or leasing office. This is why it is so important to make sure the place you are renting from has a leasing office with true morals and who want to make sure their residents are safe. Without this, you are truly screwed. The maintenance man was incredibly kind and did his best to help. Unfortunately, his best was just putting rags on the flooded carpet and floors to dry them faster. He told me he felt very bad for me and my situation and I appreciated that. My advice would be to not live here. If you are looking for better quality student housing I would recommend the One Easton. I used to live there and although the leasing office is rude, they are significantly more professional and generally do a good job.

I've lived here since I was an undergrad and when they first opened in 2014 and I still live here. Great community for students, grads and young working professionals. Amenities are top notch compared to the market and prices are reasonable. Staff is great and always friendly or ready to help. Overall had a great experience here :)

As someone who is currently in school, working two jobs, and trying to stay active, I would say this place has been great. They offer affordable prices, with an elevated living experience. The clubhouse amenities are amazing! The management is effective and quick with addressing any issues I've ever had while living here

Great amenities, customer service was exceptional, and Cassie was super helpful during the touring process from start to finish!

Management here is unprofessional and unorganized. I complained for over 4 months about a roommate related issue and you could tell they could care less. You could absolutely tell I was bothering them with my discomfort. Actually, the person handling my complaints (the account manager) is friends with the person I was complaining about! I feel as though she swept my concerns under the rug to save her friend. Which I read in a couple reviews that this often happens. After complaining for 4+ months their solution to this problem was a transfer. They explained to me that the room was the same size as the one I was in previously before and that it was a nice unit. Not even a day later they told me the apartment i originally signed a lease for was given away... why would you give an apartment away that was already signed for?????? They give me ANOTHER unit which again was described to be nice and offer amble enough space... I walk into this new unit and not only is it FILTHY but it literally smells like rotted trash and incense. The room is so small and again FILTHY. So I'm paying more for absolutely LESS now. Which is not fair because I am not the one who broke their lease agreement I am but the one that should be in a dirty small room! I would take your money to an actual apartment complex where you get more bang for your buck! I am disappointed with the way I was treated by the waverly!

I lived here for 2 years. I had a very bad experience. The first year I was on the second floor with loud neighbors above me, every move they made was audible through the thin ceiling. During the summer, management forced everyone in my unit to move across to a different building for some silly reason. They messed up the new room assignments, changing the room layout for each person and that issue was hard to correct. For the actual move, very little help was available. During the second year I had to replace the parking sticker which they charged $70 for. Every time I attempted to talk with someone about an issue at the office I was disrespected and treated poorly leaving me feeling helpless and frustrated. I regret living here and I advise anyone looking for apartments to go elsewhere.