Andrew L.
Yelp
Well hello again. This is my second time at this hotel, first with my fiancée, and it continues to be a standout in regards to customer service. That in itself, makes this place a wonderful home-away-from-home. It was a busy, Boxing day specifically, and there were a lot of people in town, from the amount of time it was taking to get checked in... but even before that happened, the person in the front handling Valet, was super helpful and welcoming. He allowed us to leave our car in front for a moment, while we checked in. We managed to get checked in, which was a smooth albeit long process, just due to the number people coming in.
While checking in, the person registering us noticed we had been in line for a while (of course we were the last in the long line... per the usual) and provided us with an accommodation for the wait. That was really nice of them. Getting to our room... (let's rewind, Boxing day is also my Fiancée's Birthday, and I mentioned that to the hotel when they sent their "let us know if there is anything we can do for you" email)... it was clean, spacious, with a decent view of the water, and lo and behold, there was a something special for her. A sweet treat, card, and something special to enjoy together. What a great customer service experience.. kudos to them for that.
The room was quiet, and the curtain was nicely blocking all grimaces of light from the outside. The bed was comfy, supportive and lovely. I thought it was perfect. The bathroom was equally nice, and the "White Tea" bathroom items were great. Mild yet inviting aromas, yup, I smell like a Westin. Morning of Day 2, I realized I didn't have any workout clothes... eek. Not to worry, they can lend you a set of laundered workout clothes, and shoes... socks for $5 CAD, oh you can keep the socks. All New Balance gear. Sweet, and it worked great with the workout facilities downstairs, with a few treadmills, elliptical machines, a single workout bike, a spinning bike, and two weight benches, one set of free-weights, towels, chilled towels, and water dispenser. There was a pool there also, but I stuck to the running machines.
The only things you should be aware of, it's a few minutes to the shopping areas on Robson, which means self-parking is a little expensive. Breakfast options outside the hotel are not all that interesting, with the exception of a few nearby Brunch/Waffle joints and White Spot, it's just little bakery cafes. There is plenty for lunch or dinner, but breakfast options are just okay.
Even the baggage folks were super helpful, thoughtful and generous with being helpful. This place was customer obsessed. When we requested an electronic water kettle, it magically showed it. They staff were constantly offering their services, to carry things, move things, and it was really kind of them.
So there are plenty of options, and maybe cheaper... but in the end, the hotel worked out perfect for us, and I think you will probably enjoy it too.
Highly Recommended, and I'll be staying here again.