The Westin Beijing Chaoyang

My wife and I stayed at the Westin Beijing Chaoyang from April 10 to April 14, 2025. We checked into the hotel at 7:30 PM on our first day in Beijing. Upon our arrival, we approached the staff at the reception desk of the restaurant on the second floor, which serves breakfast, as well as the staff standing outside at the front door. We asked for recommendations for nearby restaurants for a late dinner. We were quite disappointed when they responded that they had no information to offer, and they did so in a rather cold manner. Having worked as hotel employees at the Westin in Singapore in 1986, we still remember how much the hotel emphasized the importance of service during our orientation. They instilled in us the belief that "people make a difference" when it comes to hospitality. It was surprising to see how the level of service at the Westin has diminished, as it no longer seems to prioritize the needs of its guests. On a positive note, the housekeeping team was outstanding. They cleaned our room quickly and provided plenty of water and toiletries. After taking a walk following their cleaning, I returned to find everything spotless again!

Great place for young families in a well placed location in Chaoyang. Very pleased about the kids play zone next to the breakfast and swimming pool accessibility. The family room we chose had a fantastic corner view down towards Sanlitun.

Communication in English was difficult, this was unexpected from Westin. Cleaners at level 5 female changing room were grumpy and difficult to deal with. Bellboy did not look neat, one of them in suit shut the door in my face. Housekeeping was incredible, but more is expected from a 5-star branded Westin.

Rooms are spacious and well laid out, with expected amenities. Service is polite, with limited English, the staff keep their phone on hand to translate.

Friendly, but unprofessional service. Wanted to extend one night, they couldn't do, so I had to do backchannel to do so. They said they will offer free breakfast for inconvenience, never did. They change managers all the time in a span of a day, that you don't know who said what and they dontknow eachother. I asked for fapiao, 5 days after, 3rd call to hotel, and still have received it after being told it was sent. So, its a mix of is friendless of staff a mask for incompetence, or they don't want to do something if they decide not to like you for any reason. In either case, I'd conclude not very professional, at least during this stay, which is a reason for writing this review - still waiting for fapiao.

Upon entering the premise, the lobby was breathtaking. It was spacious and definitely modern luxury. The room is spacious as well, and the bathroom is great. Amenities and toiletries are of good quality. The location is great, short taxi ride away from Sanlitun. Within the hotel, an entire level of wellness and fitness with an extensive range of machines. Would definitely recommend for business or leisure

Wonderful place to stay. nice rooms and bathrooms. Housekeeping is very prompt and good. Food is nice. Room amenities are good, linens clean. Telephone, TV , mini fridge, ironing table, safe locker, slippers all are available in room. Hot water kettle is there, the reception is very responsive. They are too prompt to respond to my message requests on Marriott Bonvoy app. Lighting is bit dim for my liking, probably it's like this to save energy. Overall a very good hotel!!! The view of road from my room is awesome, the Beijing skyline!!

House keeping team is the best. They clean your room quickly, give plenty of water and toiletries. I just went for a walk after they cleaned my room and come back to a clean room again ! However, the receptionists are below standard and surprised me that their English is very poor for huge hotel like this. I don’t expect everyone to speak English but hotel receptionists who cannot speak English more than Check-in and Check-out are disappointed. Location is great ! Subway right in front of it and river nearby is superb !