Annie L.
Yelp
This is an update to my previous review from 8 months ago. Initially I had given them 5 stars and I am very sad to come back to update my review and give them 2 stars. The owner (Michael) used to be at the store every day and it was beyond perfect! Everything was made to perfection but I understand that usually owners only stay until they can hire a managing staff. Which they did initially but unfortunately the 2 men that were at the store today are not keeping up with the quality of the past. When we went into the store there weren't any customers. We placed our 3 drink order at the kiosk and wanted to pay cash at the counter. Beware that the kiosk has changed a bit and forces you to tip so if you don't want to tip, you need to enter custom and $0. When we got to the counter he said there is a buy 2 get 1 free promo so he would need to cancel and reenter our order (which I greatly appreciated!). It took many repeats to get the order correctly but I remained patient since we was giving us a discount. Our order was pretty simple (large Thai tea, no ice, 50% sugar, with tapioca; large fresh mango green tea, no ice, 50% sugar, with tapioca; and a large milk foam jasmine tea, 50% ice, 30% sugar, with 2x tapioca, and no milk foam!). To begin with, the order took a very long time to make. I triple checked that the jasmine tea had no milk foam but when I turned around for a second I noticed that he had added the foam. When I mentioned it he basically poured out the tea into the sink and used the shaker lid to strain the liquid and rinsed the boba. Now the boba is left plain without flavor or the brown sugar and covered in milk foam. He dumped it all back into the SAME cup and I had to ask him to please change the cup bc it was covered in milk foam. The Thai tea he shook and mixed which is not how it is usually done. I paid for 2x boba for 1 drink and he only put 1 portion. When asked about it he said it is. I gave up since it has already been about 25mins of waiting. Before giving me my drinks he asked me for my receipt! I don't know about everyone else's experience but this place has never given me a receipt and just to give everyone an idea of traffic, it was just my 3 drink order and 2 girls behind me with a 2 drink order (which are also done and just sitting on the counter. He looked at those drinks about 3 times and still didn't give it to them!). The boba today was not up to par with their usual. Not cooked through, hard center, and mine was bitter bc of the rinsing. I hope they get back to their usual standard soon or bring back the other crew bc they may lose a lot of business. Fyi the fresh fruit series also don't always have fresh fruit in them! Hope everyone else has a better experience and this was just a fluke but the 3rd customer that came in said it has been like this nowadays. Typical 30 min wait even with no customers! So sad