Janna V.
Yelp
We booked with The Whiskey Factory in Dec 2018 for our Feb 2020 wedding. There was a change in event staff, but there weren't problems until our wedding day.
At our event, we had multiple problems with TWF. After, I sent TWF a detailed email with the issues below. Their response was "we did nothing wrong". I pushed back saying that we did not receive what we paid for in services. Their final response was "Our lawyer will handle it". We talked with their lawyer. He apologized for our dissatisfaction and expressed concern for potential 'defamation' by one of my guests that I had mentioned in my emails. His response was that we would be able to get some money back for services not rendered IF WE PROVIDED CONTACT INFO FOR THE GUEST. (We requested $1000 returned). TWF lawyer followed up after a few days, offering $500 for our dissatisfaction, again needing to provide the contact info. At that point, it became clear that TWF did not care about our experience or service, they were only interested in talking with my guest about "potential defamation". We did not accept their offer and have walked away from the situation all together. I would never recommend this establishment. They don't respect your event, time, or the high price tag you pay for their service.
1) The elevator broke between cocktail hour and dinner. We had several guests with mobility issues, including a guest in a wheelchair. It was resolved by the security team carrying the guest up the two huge flights of stairs. I don't know if this was my planner's doing or TWF's offer.
2) The drink package that we selected, Riopelle Tasting Room was supposed to be served. However, during cocktail hour they served only 3 Artisanal Batch Cocktails from punch jars. We discussed the cocktail hour setup at the final walkthrough on Jan 25, where Alyssa confirmed it would be served at the full bar upstairs.
3) The 3 TWF selected batch cocktails continued to be served from the full bar, even after our planner spoke with Lindsey, the on site event staff, explaining that punch was not a part of the package we selected. Guests were able to order the other 14 cocktails handmade, but TWF selected the 3 most popular to serve as punch, to speed up service for my 50 guests. The batch cocktails degraded over time, later the appearance became murky, gray and very unappealing. I want to be clear that the batch versions of the cocktails are not comparable to the handcrafted, nor are they batch served at the Tasting Room.
4) The bartenders had tip jars out. We were told that the required 25% service fee was to guarantee that they would not accept tips on the night of our event. The bar staff removed their tip jars when asked.
5) One of the bartenders continually made different versions of the cocktails than the other. Some were not drinkable and replaced, which was done promptly when pointed out. I was only aware of a few instances at the event, but on Sunday several of my guests let me know that they had issues with the drinks as well.
6) TWF had event parking for a concert parked in the same lot as our guests, although the contract states that shared parking is only on Detroit Lions game days. This was a problem for getting the wheelchair bound guest out of the building because the event parking staff had parked concert-goers on TWF loading ramp.
7) TWF events staff allowed a factory tour of 20 people to come up to the venue area during our booked time, directly before the ceremony.