Myles H.
Yelp
The Airborne Toxic Event is the absolutely best live performance band I have ever seen, and I don't give that away easily. I have seen hundreds of shows over the years. On Wednesday we saw them at the Beacon Theater in New York City. That venue is first class all the way, from the ticketing to the management, to the way they treat the fans, a definite A+. We left feeling great and decided to see the band again the following night at the Theater of Living Arts in Philadelphia.
Ahhh, the TLA. Over the years I have seen scores of shows at the TLA and told my girlfriend the experience would be different but worth the effort because if you get there early and are willing to put in the work, you can get right up front. This is no longer the case. We showed up early with general admission tickets and got on the line. It was an uncomfortable, rainy night but the tickets read "Doors at 7:00," so it was not going to be terribly long to wait. The TLA sent a staff member up down the line with wristbands for drinking, upstairs access and whatever other upsells they could think of. My favorite upsell, no doubt dreamed up by a dropout from Community College of Philadelphia working the only job he could find in the TLA business office, was "pre-entry." We were told we were in the wrong line and the venue now charges extra for the right to line up on a public street to get in! Is this even legal? So, with this indignity we were moved to a secondary line because it would be necessary now to wait for everyone who was in the line we had just waited in for 45 minutes to file past us before we were allowed inside. About 6:50 the heavens opened up with a deluge of rain, accompanied by lightning and thunder the likes of which haven't been seen since the book of Genesis was written. So, "Doors at 7:00" became 7:10, 7:15, 7:20, then 7:25... and they kept holding the doors closed, and holding, and holding, and they could see the streets were running like rivers and we were soaked to the skin, but they simply would not let anyone in. Finally, we decided to just eat the tickets and go home. Thanks, TLA! You took what should have been a magical night and turned it into complete shit.
I have seen The Airborne Toxic Event in 32 different places. The Theater of Living Arts is the most horrendously run operation I have ever encountered. The greedy little upsells, the two different lines to milk patrons for every extra dollar, the callous disregard for the comfort and safety of people waiting outside in the electrical storm/deluge. YOU ARE SHAMEFUL, TLA. SHAMEFUL. NEVER, EVER, EVER AGAIN!!!!!!!!!!!!!