Scott R.
Yelp
Two companions and I visited Thompson's Bookstore on May 4th, 2023, at about 7:30PM, due to pictures and reviews on Yelp. When we arrived, there was an extremely strong lacquer smell emanating from the establishment. We entered and inquired about that and were told it was because of a current floor refinish above them. Okay, we'd have one drink and leave.
I ordered two boulevardiers from the cocktail menu ($10) and inquired as to which bourbon would be used. The bartender replied that they'd use Jim Beam Black, which I dislike, so I asked that he use Redemption Rye instead (a $24 bottle, but MUCH better). He replied that there would be a small upcharge. No worries. I figured this to be about $2, as the bottle price is not much different. The drinks are delivered, he asks for my card, and rings me up. When he handed me the bill, it was apparent he charged me for four 1oz pours of redemption at $15.50 each, which made the total tab, for TWO drinks, $67. I immediately told him that he'd made an error. He was unable to modify the bill, for some reason.
To spare my companions the extra time required of me to deal with this at the time, I chose to simply handle it the next day.
I wrote my original review and the owner, as well as the GM, contacted me directly to resolve the matter. They were polite and professional, apologized for the inconvenience, and refunded the appropriate amount to my CC.
This is how businesses build a loyal customer base, by listening and responding with appropriate action. I applaud the owner and her GM. Thank you for your integrity. I'll be back to TB when in Fort Worth.