Lisa L.
Yelp
My husband and I come here often, not because the food is great, it's just OK at best, but because it's the only Polish restaurant nearby and every once in a while we get a craving for it.
My husband was there with friends and he ordered a carry out to bring home to me. He ordered the combination plate which included a stuffed cabbage, krout, 3 pierogis and kielbasa. When I got home from work, all that was in the box were the pierogis and kielbasa.
I called the restaurant to let them know. You would think they would apologise and offer to replace the meal. Instead, they wanted me to tell them who the waitress was. What was her name? What did she look like? What time was your husband here? How much did he tip? ARE YOU KIDDING ME?! They said they needed the info to track down the ticket and make sure that's what he ordered. I told her that IS what he ordered. She said they needed to make sure that's what he payed for. I couldn't believe my ears! She asked for my phone number and said she'll get back with me.
Two hours later I get a call back saying that we were only charged for the pierogi and kielbasa and that's what he ordered. When I asked her to tell me what my husband ordered for himself, so I knew she had the right ticket, she said they already got rid of the ticket. So I said that he did indeed order the combination plate and the waitress made a mistake.
Even after I told her, we dine there often, she refused to make things right and just apologized for the inconvenience. I told her I can't believe they would be so chintzy, and would be losing good customers over 1 stuffed cabbage and 1 serving of krout. Then she hung up on me. WOW!