Thunderbird Boutique Hotel

Choose somewhere else. Seriously. First, the main desk put me into a room with two beds..lol why would I need two beds? It’s just me. So I had to call the front desk and get a diff room that had just a king bed—which is what ai originally reserved. They charged me ~$105 for “amenities.” Which are the pool, wifi…the pool? It’s January! Lol and I was charged the “deposit”, and about $35 to check in early. The actual fees don’t upset me but the fact that Priceline.com didn’t mention these and then I was surprised at the front desk by it. THERE’S NO RESTAURANT ANY LONGER!!!! This was a HUGE let down. Come on, yo. Update the information. The rooms have three lamps and zero ceiling lights in the bedroom (in the bathroom, yes). So there’s low light only at all times. This is a hotel/motel. Bed’s not great. Locals called this “Naked City” and said it was dangerous. But I didn’t find it dangerous. Great area? No. But dangerous, not that far either. One woman was living outside her car and probably renting this place monthly. :/ I saw her moving things around in her trunk and a bucket fell off into the street and rolled away. Truth be told, I pulled opened the curtain about 3 diff. times to check my car when I heard a car turn on outside… In the middle of wedding chapels and strip clubs.

I love taking stay-cations at Thunderbird! The price is right. The rooms are very clean and well maintained. It’s in the perfect spot downtown, close to everything; all my favorite restaurants and casinos. Christina at the front desk is super efficient and always takes care of everything I need and I never have to worry about any room issues cause even when there is some small problem, she gets it corrected for me immediately and without any of the headaches I’ve had to put up with elsewhere. Always a great experience.

I will say this is good spot. Coming from dfw it’s pretty safe if you already been too or from dfw.my room was so big and spacious it just put the cherry on top and the area is right down town and easy to get to public transport. The best staff around is Kristie is amazing and she works with you with anything rooms are non smoking also so it’s great and no casinos so no ransoms and lots of things near by great experience to have here at the thunderbird.

I'm SORRY people be LYING! This is one of your better motels in Vegas. This place has a wonderful staff and the room was super clean! I'm glad this place has its colorful exterior and makes u think cheap because it keeps the price extremely affordable. I'm giving away a jewel here I just could not lie I'm so pleased with my stay. Please don't hike up the prices this place is unreal.

We booked and prepaid this motel months before our planned stay. One of the most important things for us, traveling with kids, was the swimming pool. Imagine Las Vegas in august, seeing around 100°F, finally looking forward to check in and cool down in the advertised pool. Well what should I say: There was no water in that pool! The unfriendly receptionist didn´t really care about that issue. We returned the keys immediately and refused to move in to the rooms. So we left for some other motel wich met our needs. Eventhough we claimed a refund right away and later on with the platform we had booked at, we did not get our rooms refunded until today. So it may be all fine, when everything works out, but no good with issues!

Had a good time at this hotel, but when my short trip turned into a longer stay, I switched to StayDrive BnB. Everything was easy — from booking to settling in. Loved the comfort and the local feel around the John S. Park area. Way more relaxed than a hotel stay!

The hotel used to be really good. Recently when I have been calling. People pick up the phone and hang up in your face. Staff member a Caucasian woman with glasses that name starts with a J is very rude and last time I was there. Bugs bit my son face so bad I had to take him to the Emergency Room. There were red ants in the room. Thank God it was not bed bugs but any bugs biting your kids is bad. The only reason why I keep booking is. It’s close to the strip but the stay there is literally getting worse and worse. Every time I go there to Check in guest are upset arguing with the staff. I mean I have saw Whites, Blacks, People with Accents all different race of people women and men arguing with staff because they are so rude.

We had a great experience with the Thunderbird Hotel when no other hotel could accommodate us. After driving five hours overnight, we arrived at 5:30 AM and were kindly given flexible check-out options for the same day or the next. There was a billing issue, but Cheyenne Stone, the Assistant General Manager, went above and beyond to resolve it quickly and professionally. The room was exactly what we needed, and we truly appreciate how easy everyone was to work with. We’ll definitely be back - thank you again!

My cousin was getting married at the little chapel next-door and it was perfect stay for a quick time that we were there.

The staff are rude and not helpful. They never gave my us the deposit back. Mr and my family were so uncomfortable we never even stayed there. We went swimming and left to a friends house since we were visiting from California. I would not recommend this place. The rooms aren't as shown in photo. The rooms are much smaller. Was a terrible experience. They staff kept snooping and staring at us. Very odd and uneasy. Would never go back here again! They also tried to charge for an early check in but said there was no charge when asked the night before check in. Avoid this place.

There was a mixed up with our hotel booking that we ended up here. And to top it all, it is a long weekend. Abundance of hotels and this is the only one with vacancy. The name sounds good but as you survey outside upon arrival, you can tell it is an upgraded Motel 8 or the like. Doors are colorful. There are vending machines. Lounge area near our room. Pool on site and it is available. Chapel on site. Elevator is working well. Ample parking. But the downside, it is located in a shady area. Even though it is near businesses like 7 - eleven and CVS, I wouldn't dare walk by myself at night. Plenty of shady characters outside. The room is spacious. Looks clean and sanitized. I like the wooden furnitures. It adds to the homey vibe. Heater worked good. No personal refrigerator and microwave though. We have to go to the sister hotel - Super 8 - to warm our food.

They tried their best to be a boutique hotel, but this place is run down. The beds are flimsy and uncomfortable. The floors creek above you. The doors are beat up as if they have been kicked in a few times. The price is affordable and the sheets were clean.

Ok this was my second stay at this so called boutique motel. I arrived before the posted check in time, but the lady behind the counter was very helpful and pleasant, and checked me in anyway with no early check in fee. My room was on the second level, and was easy enough to find. My initial thought once I got to the room, was it's sort of hidden, and outside the door is a bizarre fake grass wall. You literally cannot see anything from the front walk outside your door. The room itself was relatively clean, the floors could use a better cleaning than they appear to be getting, but for the most part my room was clean. The room itself was one of the larger rooms available at the property and it was quite spacious albeit very sparse and basic as far as furnishings go. The bed was a large king bed, and wasn't the most comfortable bed I've ever slept on, but it wasn't terrible either. There was also a very old looking sofa and a table and chair in the room, along with a dresser and a tv. Also a mini fridge and coffee maker were in the room which was nice. My check in and check out we're both completed in less than 10 minutes, and I had no issues with bed bugs. No issues with the neighborhood or homeless people either, my walk to and from FSE was in the middle of the night, early morning, and I had no issues. The shower is stand alone, so there's no tub, which I prefer. Plenty of towels and the standard bathroom amenities were provided. Overall I had a pleasant one night stay, and was able to walk to the FSE in about 20 minutes. I would stay here again, especially for the price which was under $100 for a Saturday night.

There is a nightclub upfront hostel and hotel type accommodations on the sides and back with a pool. This place was great. I needed a place just to crash on quick notice and this place worked out nicely. The grounds were clean, staff was friendly and room served its purpose. Thanks for everything I would highly recommend this place

We stood here for a few days last year and I actually loved it, for the price, of course! Now, you get what you pay for, right? Don't expect to be staying in a lavish azz room with tons of amenities. Expect a good nights rest in a clean, modern, updated room in a semi ok area of the strip/downtown. What I liked is that the rooms were nice, the beds were comfy, the price was cheap, the location was convenient and the parking was a plenty. I did not have to walk far with my 100 kids or pay for parking, win! The front desk girl was super nice, check in was a breeze, and like I said, the price was right! I did not come in contact with any critters, but this is Vegas and we are in a desert, so honestly, I would expect to see one or 2. Shiiiiii I've stood in many hotels, expensive ones, and saw them. It. Does. Not. Matter. I lived in Vegas for 10 years in Summerlin and in the ghetto and those dudes do not discriminate, they get in no matter how clean you are. Now bed bugs, different story, but def didn't have any. So, if you don't mind a GOOD hotel room in a funky part of the city for CHEAP, come here! If not, go pay way more and still cry about it bc I swear, some people are never happy! LOL. Yay!

Leaving 2 stars. This place is really a mixed bag. The pros: - good location, smacked dab in the middle between the North end of the strip and Fremont/old downtown. Both very walkable from here. - cheap rates - friendly staff - cool mid century vibe The cons - - the location may be good but the neighborhood is still sketch (lots of homeless people and unsavory characters though it seemed to be in transition/gentrifying) - the room cleanliness is not great. Bathroom had obvious signs of mold, like the shower stall hadn't been scrubbed properly for a while (I went out and bought Lysol wipes to give it a once over). - noisy a/c (though to give credit, it kept the room very cold. Something the a/c at the Park MGM where I was previously couldn't do.) - half assed renovation. It seemed like they had a good start and good, decent design and furnishings but then the rooms weren't maintained. The bathroom has obvious water damage, damaged door, mold and hard water build up in the shower, the back of the front door was also pretty dirty. If they would put in a little more maintenance this place could be an underrated gem once this area fully gentrifies. There's also an odd area towards the front of the property, a defunct night club of some sort that makes it hard for Uber/Lyft drivers to find this place.

DO NOT STAY HERE. Staff is very strict for a motel. Room service was difficult. The women working here have attitudes. Makes you feel uncomfortable. They are always watching you. Came to check in to room idk if it was milk on foot of bed I wiped it and came off easily, which is weird because why couldn't the maids do that before our arrival. Only good thing is they let us check in early for basically 60$ extra which is almost the price of an extra day. They need to check their staff they are very rude. It seems like they hate life and their jobs you could tell. They look for anything to charge you more money. ITS A MOTEL CHILL OUT! Beds are very hard. Make sure you don't get makeup or spill anything on towels or sheets they WILL CHARGE YOU. Never staying here again worst experience of any MOTEL in my life. Rude ass people.

This is the worst dump in history. they stole my money and tried to lie about their fees. Avoid the scam.

Time to check-in is crazy, about an hour wait in line. I had reserved 2 bed room and got one bed room with a thin door between us and the other room. The people in the room next to us had children that played loudly until 2 a.m. and after that began the loud sex for the rest of the morning. Needless to say, sleeping was at a minimum. Room was ok otherwise. Security was good. Pillows were like little foam boulders. It could be a great little motel, but, was not.

Excellent service from front desk lady, Dulce, very helpful and nice. Property is a relic, but well maintained and a fun place to stay!

I'll start off by saying the room was okay for the price I thought I was paying. I booked the room on booking.com and paid $44 which I thought was a good deal. I get there to check in and had to pay another $19 fee (Idk what for) & $125 deposit. Still I had no issue. I stayed there for one night and had to kill 2 roaches, hair was in the shower, you could hear every step of the upstairs guest who walked all night. I mean you get what you pay for but to top it off they charged my $33.90 for some towels that soooo many people have used before me saying I damaged them. My hair is light brown from being dyed so it happens. It comes off!!! But damn near $35 for some old ass towels. I will never stay here again!!!

Bed bugs in the room I had June 2023! I do not recommend this hotel. Nothing like the pictures either!

update on first review three months later and I still don't have my security deposit back each time I call I get about one sentence out and their staff members immediately cut me off and disagree with me based on a note that's written in their computer what they neglected to do each time is look further into the account I don't know when we became unintelligent but reading headlines and just coming to an emotional conclusion on things before you've even read what's in the account is not a wise decision and you guys owe me money you guys owe me my deposit back your door was damaged when I moved in ask your staff members because they're the ones who told me I should've never agreed to move into a room with a broken door but guess what you were sold out and it was nighttime and I didn't have a lot of options left yeah and that game you guys play with the deposit like you have to have this kind of card not this kind of card we don't take this, but we take that we do this we don't do that it is just a poor form and a low quality to play games with peoples money to tell lies about them, and to not refund their money or a refund is valid. I want my money back you owe me my money back give me my money back 800 or 150 or $200 deposit or whatever it was is that gonna put you out of business, that's what it seems like it seems like that it is very personal but I've called you a dozen times now and your manager is never called me back. Why are you avoiding me Mr. and Mrs. Manager because you know that you're being dishonest is that why you do that to people that mountain of complaints Give me never again and you won't get

All of the bookings from Super 8 have transferred to Thunderbird Hotel. Another last resort place to stay just to get away and be close to all the action. Sketchy area with homeless people galore. The room is ok for Vegas but not great. There is a $125 deposit for your stay. Also if you like to smoke this hotel is not your vibe. They do offer complimentary coffee and a bottle of water. The service was decent. Also you are not far from the Strip and Downtown. Vending machines for soda and snacks all over the place. Walgreens is down the street along with 7-Eleven. The best food options are within distance. This place is good only if you just need 4 walls and a bed. If you want more to offer there are better hotels in other areas.

Check out the SUPER HIGH QUALITY, RE-RE-REBUILT doors and locks here! Who needs a duplicate key card nowadays anyway? This is obviously a safer and more efficient method of getting back into a room than making another wildly expensive key card. Seriously though... waking up to the sounds of, and watching maintenance breaking into the rooms is unnerving. Looks like a common practice here when keys cards are lost. Management is definitely onto (or maybe on) something special here. -3 stars because we had to put our cooler full of ice in front of the door to wake us up... "just in case". Staff is also very rude. Our itinerary said check out was at noon but they knocked on our door exactly at 11 and were not willing to honor it. 2 stars because my girl thought the room was cute and had a working A/C.

The shittest place i've seen, online they have nice photos, in real is horrible, horrible, run away from here, is a very very cheap place, and its a MOTEL, much sure u see this , this is a cheap MOTEL ! To be clear, very noisy area, very old beds and soo hard matrass i couldn't sleep and crazy noisy AC, damn how i could book this shit . U hear everything u is oitside talking cars driving everything . I dont have words to describe this place .

Rooms smelled bad, walls were super thin and lights didnt work either. Overall bad experience

I was very concerned with what I got myself into when I booked a room here but I had expected to drive home after meetings and was too exhausted with minimal budget. When I pulled in I past what appeared to be a couple transients in from of the building but quickly drove past security. Secured a parking spot and headed into the office. The woman working was friendly and must have seen the trepidation on my face because she explained best areas to park based on lighting & visibility to security. She assigned my to a room above the office also. Room was very clean, matching furniture was a pleasant surprise. Bedding was clean however the

I might recommend this business if they can justify why I was charged 190 extra when my room for both nights shouldn't have been more than 76.00, and I do have the receipts to show for it. Also, it should be made clear online somewhere, and during incoming inquiries that the neat bar located on site is being renovated and isn't in use. Staff was super friendly though. Dulce is doing a great job up front and deserves a raise for the craziness she has to endure with customer service in this specific area of Vegas. Cheers!

I'll give this hotel 2 stars because at the very least, the bed was clean. Aside from that, it's not a place I'd recommend staying. I'm not a complainer when it comes to hotels. I generally don't care where the hell I sleep, as long as there's AC. I want to make it clear that my standards are low. This review comes as a surprise to even myself. Checking in was an ORDEAL. I waited in line behind a man requesting a room for three nights. 30 minutes. I stood there for thirty whole minutes while this woman checked this guy in for three nights. She finally sent him to the back, leaving him unfinished, and started checking me in. Thirty more minutes it took her to check me in. Thirty minutes and three credit cards. Why? First, they don't take AmEx. It's 2021, you're a hotel in Las Vegas, of all places, and you don't take AmEx. So I used a MasterCard. She charged it, and then for some reason, refunded it and then, I kid you not, refunded it again. So now I owe money. When she attempted to charge it again, my bank locked it because the shit looked fraudulent. A bring out another card and she charges that one. Somehow I still owed her what she refunded me the second time and I was told to come back the next day to pay it. I was too tired to deal with it so I decided to discuss it all in the morning. The room was fine. Seemingly. The bed was fine, the pillows were square (?) and she gave me a coupon for a free margarita that I quickly cashed in at the Mexican restaurant up the street. (Best tacos I've ever eaten in my life.) There are no plugs near the bed, aside from one directly behind the headboard where the two lamps are plugged in. So charging your phone at night and having it next to you isn't a thing. Inconvenient, but we'll all live. The only other outlet was by the desk, so everything I owned was plugged in there, across the room. The door, which is parking lot facing, had an uncomfortably large gap underneath it. Like when you're in a bathroom stall and the gaps on the side are wide enough to make eye contact with someone washing their hands? Except this is a private room where you go to feel safe, so...didn't love it. If anyone were to get on the ground, we could be eye to eye and have a discussion through that gap. There was a strange substance on the ceiling above the sink, and I'm tall and the ceiling was low so it felt too close for comfort. And the bathroom door looked like it was beat up, fixed, beat up again, fixed again and so on. The repairman was probably over it the last time he had to spackle it. No love was put into that job. I did not have ear plugs with me, and would highly suggest you bring them if you are unable to sleep with loud things happening ALL AROUND YOU ALL THE TIME. The next morning I decided I needed more sleep, more outlets and a mini fridge for water because Vegas is hot as balls. I checked out the next day around 1pm after standing in a line for - and I'm not exaggerating - 2hrs, while the woman checked in two people ahead of me. I don't know if their system is slow or if she is slow but how in the hell is that sustainable. The whole place would implode if there was a bachelorette party. I fought with them and got only two of four nights refunded because I technically checked out after 11am. I made a point of mentioning I had been there for TWO HOURS waiting, but no dice. They also charged me $39 for amenities, which, all I took/used was a small bottle of Kroger water sitting on the desk. So I paid over $200 for a bottle of Kroger water and one very sketchy night with the people standing just outside the gap under my door. I will not be returning. I suggest going anywhere else, but hey...it's your journey.

Let me start off with booking our room.A lady named Barbra was in such a rush and rude as HELL come to find out she never even booked our room.Good thing we called because Barbra said they would send a confirmation E-Mail and we never got one.So we had to rebook our room.Then we get there and checking in was a joke.Took over 30mins just to check in.Such a joke.And checking out was just as bad.Then our room was so disgusting.There was hair all over the floor and trash on the floor.The room service phone didn't work.The room just looked like they fixed the bed for the next guest..Don't Stay here.And on top of everything They charged $228 for One night All because there was a event there THAT IS SO WRONG PRICE HIKEING IS NOT RIGHT...

HORRIBLE EXPERIENCE AT A MEDIOCRE HOTEL First off, the photos look better than the hotel in real life. It's too bad because with more attention to detail, a little more investment, and new management, this place could be so much more. I was in town for a conference at the Convention Center and figured I'd try this place out. Let's start with what makes this hotel mediocre: 1. Old TVs with old remotes (taped together) 2. A phone that doesn't work 3. Ice machine worked on day one, but was broken thereafter so you had to go next door to use their ice machine 4. Maid service comes at 10 AM one day, then the next day the room's still messy at 3 PM 5. 1980s alarm clock not plugged in or set Now for the horrifying experience: - I called in to extend my stay an extra day and spoke with the front desk whom, I was told, updated my reservation - Then on my original check-out date, I had housekeeping come by and wake me up telling me it was time to check out. - The front desk calls and demands I come down to the lobby and make another reservation that, by the way, is $30 more than the one I was quoted two days earlier. - Next, (and this is unbelievable) security was sent over demanding I leave the room if I "didn't pay." They were literally kicking me out of this motel. I went online and booked an extra day then waited with great anticipation whether I was going to be approached by security again and asked to leave. NOTE: I request the owner/manager of this property to reply to this review.

I had a reservation for two nights at the Palazzo but I needed to head out to Vegas one night prior at the last minute. After looking at pricing, everything was so ridiculously high so I was forced to settle for a hotel in downtown ... EEK! I was literally going to be there just to sleep. I left Los Angeles at 10:30pm and arrived in vegas at 3am with one stop for food. I had called and let the front desk know that I would be arriving very late so it was okay. I got there, went straight to sleep, woke up 8am to go to my meeting, came back just before check out at 11am and was gone. There is no enclosed shower, just a separate room with a curtain and a drain on the floor (like a public pool or locker room) and in that same space a toilet and a curtain for privacy. I didn't use the shower. I showered before I left home that night, so all I used was the iron and the sink which was all fine. All in all, the place was clean. There's a toilet, sinks, shower, iron and board, nightstand, dresser, desk, a bed and a tv. Like any other hotel room...but that's it. There's nothing glamorous or even cozy about it, it's outdated but it got the job done for me to have a place to crash for a few hours and freshen up in the morning. I wouldn't stay here ever again but I'm here to tell you that for what it was it was not horrible. Still wouldn't say it's average because it's below that.

This place is pretty bad. I guess you get what you pay for. Its in a run down part of town. A lot of homeless and tweakers walking around. Abandoned businesses nearby and the streets are very dirty. The hotel room we stayed in was also very dirty. We found cockroaches in our room. Take a look at the picture. The bed was rock hard and the pillows were also rock hard. The floor and the counters were dirty and found hair that wasnt ours in places that weren't pleasant. If you decide to stay here I recommend you bring your own towels pillows and bedding.

When you need to find a place close to DT Fremont, this place looked inviting. The room was great, spacious and clean. The beds could had been better by having a heavier blanket, but it was one night. What was my negative review was the guy at the front desk, who did the CON ARTIST TRICK on me. You have this ridiculous deposit of $150.00! + $20.00 incidentals. YES, for a place like this, and if you put it on a debit or credit card, he tells you that it could take up to 10 business days for you to get it back. So, I went ahead and paid cash for everything. He started counting the cash in front of me at least 10 times, only to make it seem like I was missing $20.00, so I pulled out another $20.00. I brought cash on this trip, primarily because I don't use a credit card, so I knew how much I had put in my wallet for my trip. By the time I went to my concert to buy a drink, I knew now I was short, I didn't go anywhere else from the airport to the hotel. Very upsetting and tacky, than when you leave, you have housekeeping apparently go check your room to make sure you don't destroy it. Sounds like CAMP. I plan not to stay close to DT Vegas again and especially here.

This hotel was much better than what I expected it to be. Especially since it was one of the cheapest hotels I found and it's still technically on the strip. The bed was comfortable and the room was also clean. I loved the wood furniture in the room and flooring. We called ahead letting the hotel know we were going to be late and they assured us that it was fine and there would be someone at the front desk to check us in. There were some interesting people hanging outside their rooms at 1am, but nothing to be too concerned about. I was disappointed that the room didn't include a refrigerator and a microwave since we had leftover food and wanted to make oatmeal in the mornings. The location of this hotel is great and near the stratosphere. You get a good view of the stratosphere at night.

I spent almost $300 a night for a room last time I was Vegas and I found it to be dirty. The counters were not wiped down. I was grossed out. I barely am in my room and I am very low maintenance. All I need is a clean room to lay my head at night because I am out during the day. I don't need luxury. I was searching for a room on Agoda, hotels.com, vegas.com and AirBnB. I was surprised to find this place at $22 a night (on a weekday) with no resort fee and good reviews. It was also located in Downtown. I hate Vegas. I only go when I need to. It is usually not by choice. The purpose of this trip was heading to Death Valley and spontaneously adding Grand Canyon the next day with a tour group so I didn't have to do all the driving and get a tour guide to show me around. I found the room photos to be of an updated modern room, so that appealed to me. Check in was easy and the lady assured me that the area was safe and that there is security on site. The lobby isn't manned 24/7, so keep that in mind. I had to check out at 4:30 am and no one picked up the phone or was in the office. I left the keys in the room. For those looking to explore food and drinks Downtown and the Arts District, this is a good option. I loved that I didn't I have walk too far to my room and didn't have to walk through a casino (and inhale cigarette smoke). It was quiet on a weekday when I got back to the room. It might be a different story during the weekends. The walls are thin so if you are a light sleeper, it might be a problem. When I woke up at 3 am to get ready, I heard the faint sound of music. Note that there aren't any thick blankets (I did bring my own) so I had to turn on the heater. Considering the price, a good value option for those on a budget and those who don't need luxury. It is close to good, acclaimed restaurants in Downtown and the Velveteen Rabbit, which I heard has the best cocktails in Vegas. There is an art walk that happens in the area so I recommend checking that out when it happens if you plan to stay here.

While the place does seem a little shady I have no bad experiences while here. I was a little caught off guard by the shower curtain as a bathroom door, that was weird. But other than that they were ok for a place to stay. The WiFi was reliable part of the time but I wouldn't rely on it for much more than light surfing and email. No frills though, didn't go to the pool, didn't go to the bar just saw the room and that's about it. The Venezuelan place across the road is great to eat at but I would avoid the tattoo place across the street that advertises $10 tattoos. The entrance is a little off and kind of sneaks up on you the first time and you have to go around the block, at least I did. But once you see where you need to turn it's not too bad. Also google maps will try to take you in the back alley to the property, there is a wall there and you need to enter off the main street.

BEWARE!!!! We made our booking through Vegas.com, we arrived to check in at around 1 AM, BUT they had given our room to other guests. Apparently, their system releases all rooms at midnight if you have not checked in... now we are trying to see if we could get a refund on a non refundable room, we were never told of this policy. There is a lounge in the front of the hotel which was ghettofabulous! If your into shady hotels then this is the place for you. Update: reviewed our confirmation papers, Vegas.com and the thunderbird website nothing indicates that there is a policy were check in has to be midnight or call to let them know. Also, Vegas.com wasn't even aware of such policy. (If you can, please direct us to where is may be found) We were able to receive a refund, however, wasn't fun to be without a hotel room on Memorial Day weekend.

I recently chose to stay here. Simply because with my credit card i'd receive quite a few points. This "hotel" is not worth the points. My room was on the third floor and the elevator was broken. My room key did not work when I first walked up those three flights of stairs and I had to walk back down to the office with all my luggage. The hotel is filled with prostitutes and my neighbors beside me we're up all night until 9am partying with their music extremely loud. Would never recommend this place.

Surprised by how nice it was for the price. My family & I ended up in Las Vegas on a Friday night sort of by accident. We were on our way elsewhere but earlier vehicle issues had us delayed. I Googled hotels in Las Vegas and this place came up. I called and when they said the price for 2 beds I said I will take it. I wasn't expecting much but when we got into the room we were all amazed. Nice place, nice room, great service. Only negative is you are a little ways away from the main action so you will have to get a ride or walk. We got on the double decker red bus and had a blast.

Last update: So now I received a message saying that they charged me for not only the mess they claim occurred, but that I also SMOKED in the room. WTF?!?! I knew from the beginning the room was non smoking so why on earth would I have done that? And again why was this now brought up as an issue?!? Then the manager claimed that they have photo evidence. Funny that there is NOW photo evidence. If that were really the case then they would have offered that evidence from the beginning. And as of yet they have produced no evidence, just claimed to have it. They also had their manager put up a phony 5-star review that I reported as fake. Trust, this place is FAR from 5-stars. Instead of being fair they choose to make excuses and cheat their way into money and obviously have a stupid business mentality to lie about customers and take deposits. Why on earth go to all this trouble just to keep $100 they didn't deserve to keep? I will continue to post here and every other venue I can find even after my bank refunds me my money with the dispute of the unfair and unsubstantiated charges. Update #2: So now I finally get an email saying that my messages must have been in Spam and that's why it has been over a week and no reply. I also sent the info through the Yelp app to whomever Shay is and somehow shortly thereafter is when I got the first message saying the manager would be looking into it. Then I got this message: "Good Afternoon David, Sorry for the delay in reply,after reviewing your account, the charges on your card for the amount of $100.00 was due to the pet sanitization fee.This occur due to the conditions that the room was left at your departure. The floor had urine and their were signs of feces In the room. Yessenia Fernandez Front Desk Manager" So I know FOR A FACT that I did not allow that to happen in the room, and as a matter of fact I ensured that my service animal was walked, and only used a pee pad once, which I disposed of when I left. This claim is even more upsetting considering this is the only lame excuse they finally mustered up after almost a month of excuses about my deposit. I CAN NOT STRESS ENOUGH TO ALL TRAVELERS: FIND ACCOMMODATIONS ELSEWHERE! This place is scamming people and is nothing special at ALL as a hotel, with a lame lounge and unresponsive staff who charge you and lie to you. BETTER OPTIONS ARE EVERYWHERE COMPARED FO THIS HOTEL. AVOID!!!!!!!!!

This place has RUDE STAFF! Not only did I experience the staff being rude but so did the people I was with. Idk about ya'll but I go on vacation to get away from rude people. Oh btw, they made my boyfriend sign a waiver stating there will be zero smoking of marijuana during our stay. I wonder how they distinguish which person gets charged a fee of over $200 when the whole place reeks of marijuana. This place is also not the cleanest hotel in Las Vegas. I'm sure there are filthier places but I expect to at least have a clean bathroom and sheets for the $ I'm paying a night. The bathroom had hair in the tub and drain and the sheets had dirt on them.

I enjoyed the aesthetics of the hotel, little rough on the outside, but the inside is charming. The king suite I stayed in was gorgeous. The real reason I am leaving this review is because of Lori. This woman at the front desk had such an enchanting smile and infectious laugh...She really made everything better (ten fold). Thank you to Lori for being the wonderful person she is, I will be recommending this hotel just so more people can experience thee kindness that I have. Updated: Another absolutely fantastic stay with the incredible customer service from Ashley at the front desk. Incredibly inviting and helpful.

Not a fan of writing bad reviews but...My girlfriends and I stayed at this hotel for the weekend. Upon arrival the wait to check in I Took over 10 min, then when I checked in they charged an additional 27 bucks for keys and amenities, then after was charged a deposit fee of 125 which would be deposited back into the account ( inconvenience, since I pre paid online). Dont let the description and pictures fool you. This place is not luxury or anything. There is a lounge(always empty) and a wedding chapel ( also empty). Granted we booked something a little cheaper since it was a last minute wedding for a friend, but the service is awful. When I tried to call the front desk from our room all I got was a busy tone so i used my cell to call and ask for some towel service. Never got new towels. Rooms were ok, carpets were dirty to where there were a lot of stains. It was also weird because when we first opened the door to our room it smelled like a man who over sprayed bu himself with musk cologne. Use this place for last resort. If I know how shitty it would be I would have paid a few extra bucks to stay somewhere else.

I actually liked this hotel until this situation I made a reservation through Hotels.com paid for it got to the hotel for it not to be in there system had to go back and forth with them and Hotels.com paid the deposit. For them to come to my room at 5 in the morning and say this room wasn't paid for

Standing in the lobby for over an hour while the clerk helped a single person was completely ridiculous. Would leave zero stars if I could. 5/25/22

Where do I start?! It's a good place to stay if you are on a budget AND if you bring your own blankets, pillows and ear plugs!!! The room itself is cute, clean, and has been updated recently and that's why I gave 2 stars. However the walls are paper thin that you can hear your neighbors shower, when they are "getting busy", and housekeeping doing laundry 2 doors down!!! The in unit AC/heat unit is so loud that it's hard to choose whether you want to regulate the temp in the room or keep the noise down. Maybe turn it on to keep the neighbors noise down, I don't know!!! Who knows what the person was thinking when they picked out the pillows (but they are not comfortable period! As far as the throw or quilt used as a blanket is not warm or thick enough when it gets chilly in the desert.

Don't be fooled by the nice beds and sheets. This bedroom has a bathroom with no door! Neither a folding door or a curtain! Nothing at all! If you're staying with your friends or family you will never have privacy! Also one of the two table lamp wasn't working. Surely I will not come back.

I was trying not to submit a review, but ive called several times with no answer. I purchased a room on 26th Feb, for a two night stay. When I got in the room had bad smell, the shower had mold and mildew, the bed feels like a wood box, my back still hurting, there was family above me had kids walking and push cars or bike or something across the floor all night nothing but noise. There was unsavory people just hanging around. So Sunday morn of 27th 6am I checked out. My card still has the full charge for 2 nights and it's is now March 2nd I had yet to get my deposit back. I've contacted hotels.com. If there was a Negative star it would be -5 stars this is absolutely ridiculous and noone should stay here until something is done.

I chose to stay here because I'm deeply into midcentury modern and wanted the vintage motel experience. The neighborhood seemed a little unfortunate, but plenty of cool signage and interesting wedding chapels around, so I took the good with the bad. My room was further away from the office, so I dropped off my stuff and went exploring a bit. Upon return, I was surprised to find that my new next door neighbors were a group of fratty looking guys who were hanging out partying with their door open. I initially shrugged it off, but people were coming in and out of that room, it was super loud and I was starting to get a little creeped out (the lock seemed a little finicky) so I called the front desk and they promptly honored my request to change rooms. New room was awesome! No loud neighbors, clean and nice and I felt safer being closer to the office away from the frat bros. I would recommend this place if you want an affordable option that's close to downtown and are a fan of midcentury modern architecture! So many of the motels in this area have closed down and are now in serious disrepair, so I really hope this place succeeds! I'd love to see this place flourish and see the neighborhood get cleaned up a bit.

This place is perfect for a quick night sleep and a nice bed to sleep on! Drove all the way to Vegas from Phoenix and this was the only spot with vacancy so we tried it out. Rene was absolutely amazing with helping us find the hotel and even looking for other places that might have accommodated our needs! We will be back! Great concept, great staff, great rooms, great location!

I'm giving 2 stars because the room was clean and the staff was nice but I am currently awake at 3:25 am and haven't slept at all not because I had an awesome night partying it up in Vegas, but because all you hear are helicopters all night long. I turned on the AC which is also loud as hell and now I have a very loud AC unit running and helicopters circling keeping me awake. We ate at a yummy restaurant up the street very close and I guy walked in that had been stabbed. This place is in the worst location.

This place is a hidden gem. It has a 1-2 Star appearance with a 3-4 Star feel. Renee made us feel welcome right off the bat and helped us with hotel.com issue until it was resolved. She went above and beyond for us and we really appreciate it. The hotel is a bargain. It has been newly renovated and all the room actually looked better than the pictures. It is cozy and close to old and new strip. If you are looking for affordable and comfortable this is your hotel. Update: Lori and the management are awesome. We were woken up by our neighbors below screaming and yelling at 8am and some housekeeping issues and Lori took care of us. The management and people there are great and even though we had some unfortunate events they fixed it ASAP!

The worse hotel I've ever stayed durty filthy carpets bad smell creepy at night far from everything and durty hallways please stay somewhere else this place is really bad.

The price of course was cheap but they also charge a big deposit which doesn't go back into your account for 7 days which is dumb because that's an extra $100 I can't have in my account and the deposit was $150 but the lady said she'd only charge me $100 cuz I was like mmm that's a lot come to find out hotels on the strip big company hotels like the Luxor only charge a $50 deposit and they have stickers on the door the remote everything ensuring it was cleaned for our safety so I was very upset that I stayed her and they got any money from me but when I looked at the pictures of this place it seemed very nice and looked good so I didn't mind the deposit but was I wrong the pictures were nothing like the room we got. There was a $1 air freshener in the ace and marijuana on the counter the floors were horrible and as soon as we sat on the bed I could not believe how hard and thin it was. We had just drove from the Grand Canyon and were super tired we had to get up early and head to Zion Utah so we did not want to be looking around for hotels but we should have this area was already sketch. Knowing they didn't clean this well I would norecommend if you care about your health and Covid not to stay here because of the dirtiness. I called to complain the same day & they kept saying the manager was not in and I called everyday from Wednesday to sat even left an email and still nothing they kept me on hold for over 30 min multiple times and then the phone would hang up and then finally someone answered and said they would have the manager contact me and never did. Very poor service and I had my daughter with me this place was horrible the pictures online that represent them are false advertisement.

We visited this location for a mini vacation getaway and it's such a cute, cozy and clean place to stay. We booked for a 3 day stay but was only able to stay 1 day due to a family emergency with our son, the office was still closed when we had to leave so we left a note stating we had left and I later called and spoke to Yesina to verify she had received my note and she stated she had already taken care of our refund and even showed concern for our son's health and that to us was OUTSTANDING customer service. Only reason I'm giving it a 4 star is that we didn't have more time to enjoy the pool etc.

My friend booked a room at this place randomly! I got there and it looked so ghetto! I was so disappointed with the look on the outside of this place! Location was great, minutes from the strip but the deal we got for such a place was ridiculous! 365 for three nights!! We canceled our booking and decided for that price move to a hotel on the strip Instead!!! The lady at the front desk was nice about cancellation. They don't even have a hotel lobby! This place looked like a motel to me!