ThunderCloud Subs

I have been going to Thundercloud in Austin. Tx since I was 16 yrs old. Always love the sandwiches they are delicious and the thunder sauce is amazing! Service is always spot on. If you have never been to T-cloud you must stop by and give it a try.

Review is long overdue! Wonderful staff and great food couldn’t ask for better service! My order is always right and the crew always makes sure you’re taken care of. Best shop in town hands down!

I really hate to be that person but come on put a little effort in how you show up to work. I really wanted to take a picture of one of the guys working behind the counter, wearing basketball shorts sagging on one side to the point where you could see his underwear and skin and visibly pulling them up with gloves while making sandwiches. I don’t think I will ever stop at this location ever again.

This was my first time at Thundercloud Subs, it's tucked away in a little corner and I only found it because google let me know They were there. I have never been so when I walked in I was suprised to find as a basic menu item a sandwich with all my preferences- the greenbelt. Rebecca was so nice she walked me through everything. One employee was in the back getting coached by the manager. He seems a little on the grumpy side I'm sure he could be nicer but all his feedback seemed reasonable and meant to help the customer so you can't be too hard on him. On my drink it says they've been making subs since 1975 and it shows. I was expecting little bits of dryness on the sandwich like I get at Jimmy John's some times, but it was perfect. The Jalepeno chips even seemed a little fresher. No joke this was mind blowing for such a small unremarkable spot. I will say this. Marketing isn't everything. They may not be as fast but they take their time to do a great job. All in all this place walks the walk.

Don't know if I came on the wrong day and the employees were just tired from making sandwiches for the last week but it was not good. Portions small and extras at a cost for what should be free. Bring your own bags as they just gave me my meal unbagged.over priced

Manager and employees there were very helpful and kind to us. I messed up a lunch order and they were very understanding and willing to help. Always great tasting subs, would highly recommend!

I've been a Thundercloud fan for decades. Lots of other sandwich shops have come and some have gone. But Thundercloud keeps on keeping on. They offer a good selection of fresh meats, veggies and custom made sandwiches that are delicious and fairly priced. The folks that work there, regardless of which store you go to are always interesting and a little quirky at times. But they all love their job and know how to create a tasty sub sandwich. The New York Italian with double meat is one of my faves. Add double the meat to just about any sub and it's still way cheaper than regular sandwiches at other franchise sandwich shops.

The subs at ThunderCloud are always the most satisfying of any major chain. This location keeps that expectation alive. Keep in mind that while the sandwiches at this location are fantastic, there is a staff member here that is not. Other than him, you'll love your meal and experience.

Sandwich was blend, no taste at all. The sweet tea was watered down and tasted horribly. Worst lunch decision

I've been craving an Italian sub for a few days. They did not disappoint. Crispy veggies, appropriate amount of mayo/mustard and excellent pickled peppers. With a bag of miss Vickie's, hit the spot

Good food just slow serviced . I have been to other thunders where before I even pay the sandwich is done. There is only 1 other person in here and I am on min 13 waiting for my small turkey with a soda. Maybe a party platter before me?

My favorite sandwich shop! The people that work there are great people and are super nice and inviting. The sandwiches I've gotten there have always been tasty and exactly what I asked for. I won't go to any other Sandwich shop. Decently priced as well! Love this local shop and I feel like a valued customer every time I go there. Definitely try them out!

Quick, reasonably priced, fresh, and tasty. The sandwiches are consistent. At least for this location. Service is swift and friendly. Don't expect them to ask you a million questions (which is my preference), as they are fast paced and trying to get you taken care of as quickly as possible. The N.Y Italian and Chicken Salad are my go-to sandwiches. Give those a try. For vegetarians, the Nada Chicken sandwiches are amazing.

Seemed okay. Then i had a conversation with the guy about adding chicken to my blt. He rung it up. Paid for a blt with chicken and pickles on gluten free bread. Man MICROWAVED the bread and i noticed in the car on the way home he didnt even put chicken on my sandwich. After i not only ordered it but asked his opinion on it. Bread was dry. Enough said ;-; I was big sad about the chicken.

I'm born and raised Austin Texas, therefore raised on Thundercloud. Even having moved all around the country, there's still never been anything better than a T-cloud sandwich. Highly recommend!

This place is within walking distance from the office so it's great when I don't have a lot of time for lunch. The food is fresh, the service is fast, and the prices are reasonable. I order the salads, I recommend the Tuna or New York Italian. Always appreciate a place who has Diet Pepsi and diet Dr Pepper as well.

They are around the corner from my job. They always get my order correct. Friendly...nice...and DELICIOUS!

Thundercloud is one of the things that has remained uniquely Austin while everything else seems to be changing. Thank you Thundercloud for being you AND for introducing me to Jalapeños on Tuna fish sandwiches. Game changer and I am grateful!

Got the Turkish delight sub, miss vicki's salt n vinegar chips, and a sweet tea. It was bomb! What made me chose this place is that they use sprouts on their subs! Been lookig for a sandwich shop in ATX that has sprouts and this is the 1st and only place I've found. Thanks for the good lunch time grub! 2thumbs up!

By far the WORST customer service I've ever encountered. We walked in and not one person behind the counter acknowledged or even looked at us for about 7 minutes while serving the customer before us (not a deal breaker but kinda weird) . When it was our turn, our sandwich maker was so rude we ended up just walking out. Something I have never done before.

I go here all the time. Never had a bad experience. Chick with green hair is always super nice. Blonde guy is super cute that works nights. Food is good.

The staff here is really cool. They take extra time to make your sandwich with little details to make it great. I ordered the new "big Paul" wow! This thing kicks like a mule and fills you up to bursting point! I go out of my way to come to this store. You should too.

Why does your staff hate me so much? Can they just tell I'm an invading Californian? Do they hate fat white girls as a general rule? They all look at me like my presence is hard to bare. I mean, I love your blue hair and tattoos. What's the deal? Are you judging my girly office wear? At other locations, I sometimes feel like I'm not cool enough to be there. But here, it feels like they are all horribly depressed, too stoned or they just hate ME. The sandwiches are good though.

Before I explain my strong dislike for this specific location, let me put this out there first: I am a dedicated Thundercloud customer and have been since my first weekend living in Austin 7 years ago. But this location needs some help. Badly. They have terrible customer service, which I have tolerated because I love their sandwiches & this is now the closest location to my new house. Enough is enough, though. My husband and I went in today for sandwiches before a road trip and the gal making our sandwiches must've been having a bad day. She was curt and rushed us, even though there wasn't a long line. My husband asked for "a whole pickle, speared" and they forgot it, then gave us one spear and charged a buck to get the other 3 spears to make a whole. Fine, I'll pay an extra dollar. But she promptly turned to the next customer and said "sorry for the wait, they didn't get their pickle & it was a fiasco". Lady- we were STILL standing there. I crossed out the tip that I always leave at T-cloud. Insult to injury- half way out of Austin on our road trip and I discover my sandwich is missing meat. And I didn't order the Veggie Delite! Please spend a little time training this location on customer service. An "Austin Classic" shouldn't be so rude.

Honestly, I hate having to do this, because my husband has worked in the food service industry for over 23 years and I know how rough it can be, especially when you're having a bad day. The attitude of the man serving me tonight (6:30ish pm; 10/08/2019), however, pushed me into leaving this review. I want to start off by saying that I love Thundercloud and do does my husband, though this was our first time back in quite awhile due to moving. The food is always great. The customer service I recieved today does/did a great disservice to that. When I walked in, I was not greeted in any manner by the man behind the counter. The woman who was working was not up front at that time, and I want to be clear that there were no issues with her service-she was polite and professional. Usually I would brush a lack of greeting off, but in correlation with the rest of his service, it bears mentioning. Everything was okay at the beginning. The woman asked for my complete order so that she could ring up my meal while the man was making my 1st sandwich. When she asked if any extras would be on the 2nd sandwich, I blanked on what those were, and so listed off the items besides ham and American that my husband wanted on his ham&cheese. I mentioned "Swiss," which will be relevant shortly-the man said nothing in regards to the Swiss. At that point, when I had finished the complete list of ingredients, he shoved the laminated list of extras at me and snapped "Is any of that ON HERE." I was honestly taken aback. When he began making my husband's sandwich, he asked "So American and Provolone?" I replied "American yes but could we do Swiss, please (as I had previously mentioned)?" He then snapped (AGAIN) "We don't have it, it's either Provolone or not." While I obviously did not blame him for the lack of Swiss, I did take offense to his tone, the attitude in which he replied, and the fact that I had mentioned Swiss TWICE before and he said nothing, and then spoke to me rudely. A simple "Sorry ma'am, we don't have Swiss, would you prefer Provolone instead?" would have more than sufficed. Finally, when my order was complete and bagged (I was never asked if I wanted to dine in or have it to go, which would have been nice; thankfulky, his assumption was correct), he plopped it on the counter and immediately turned around and walked away. No "thank you" or "have a good night" or "hope you enjoy," any of which would have been great. To top it off, when I chose to mind my manners and said "have a good night," the woman working cheerfully replied in kind while the man ignored me. Like I said before, I hate to leave a review like this, and especially for Thundercloud. I hope he was just having a bad day and his attitude is not indicative of his usual behavior while serving customers m please know that I do NOT subscribe to "the customer is always right"-I DO subscribe to basic manners and polite customer service when it is part of your job description. I am certainly not looking to get anyone fired by any means, either. But perhaps some training on how a bad customer service experience can potentially turn a loyal customer away for food would be beneficial for him.

I love Thundercloud. I'm probably at this location twice a week. They're always friendly and fast. Typically they even know my order. I'm very happy there's a Thundercloud so close so I can shove food in my face hole when I'm at work starving.

By far worst customer service I've encountered in awhile. Absolutely refused to let me pay by phone and told me "That's not convenient for us"

Love thundercloud, always the most interesting staff and such delicious subs. Only complaint about this location is that the dudes working seem to be allergic to the food prep gloves. Never seen them wear them, so that's kinda gross but whatever. Still tastes good.

Favorite spot to get Tuna sub. One of my Austin favorites. Easy to get to from Domain down burnett street.

Fresh food, the staff is funny and accommodating, their quick and consistent. I eat here regularly and have never had less than stellar experiences.

Every single sammy they make is AMAZING!!! The Cali Club is my favorite! TS avocado is to die-for! Fresh everything all the time!!! Their corn chowder is life changing! Great, fast & friendly service! I'm always in & out in under 10 minutes! This location has a drive-thru but I enjoy going in!

Thank you to the hippie who forgot to put the turkey on my turkey sandwich. I realize that you are most likely high, but please get your shit together. I did not want to be a vegetarian on this particular day. At first he gave me shit for the choice of cheese I wanted, which I never usually even get cheese on my sandwiches, but this particular day I wanted American. "American," he says. "so you're going with the vegetable oil today," "Yes, I want my cheese to be orange and fake today," I said. Thanks for judging. Then after I gave him specific instructions: turkey, avocado, lettuce, lots of tomatoes and T-sauce, he insisted and putting bacon on it. "Why not?" he said. "Bacon is delicious." "Yes, bacon is delicious, but I don't want any today." And then after he wrapped up my sandwich, he yelled out the wrong order to the dude at the cash register calling it a "California Sub" and I had to remind him- "No, there's no bacon, remember? Just a turkey with avocado." Goodness, gracious, get it right. And then, 20 minutes later after I'm way long gone from that part of town, I open my sandwich and much to my dismay... it's an avocado, lettuce and tomato sandwich. No turkey in my turkey sandwich. I guess he was so distracted by the bacon that he forgot the turkey. So I called the place and talked to a guy who said he would give me a free turkey the next time I went in. UGH. Oh, and this place is also super hard to find, all tucked away in a tiny corner of a shopping center, but they do have a drive-through.

OK, here are some of the reasons I like Thundercloud subs, all in one paragraph, real quick like. Good Sandwiches. Locally owned. Good meatballs. Good chip selections. Good soups, most times. Locally owned. NOT SUBWAY. Funky staff, usually (in the good way, not the we need to bathe way,though they can be pretty hippy-dippy in some cases). Good music, sometimes, loud music almost all the time (RAWK!). Locally owned. Here are the reasons I like THIS one in particular, in list form. 1) A plethora of Bruce Lee decorated items all over the Store. Apparently, it's a theme at this location. 2) It's the closest Thundercloud to my office. 3) It's the only one that I have found that CONSISTENTLY has Tomato-GARLIC soup. (Tomato Basil=Good. Tomato Garlic=AWESOME). 4) They are alwyas SUPER busy at lunch, but man do they have a good system down. One cashier, like 7 guys making sandwiches, I get in and out in 10 minutes most times, even with a line. 5) (Here's the Kicker) DRIVE THRU!!!!!! Never saw a Thundercloud with a drive-thru before. very Cool 6) Did I mention the Bruce Lee? I like Bruce Lee, Chuck Norris is a chump. 7) Lots of Reggae music, and a bit of reggae and Marley decorations. 'Cuz what goes better with Kung-Fu masters than reggae and weed? Nothin'.

"When I'm really hungry and I want something good, I go to the Thundercloud in my neighborhood. The sandwich makers are friends of mine 'cause I'm in there all the time." Oh, that little jingle really describes my experience with this particular location. I frequent this location because it's close to work and home and it has a drive thru. That's a big plus on days when it's rainy and I forgot my umbrella. Although I'm not *really* friends with the sandwich makers, they are super friendly and do remember me. I think once I even invited them to my party. They couldn't go because their manager was taking them to dinner for getting a perfect score on their secret shopper thing. As far as the food, it's just a local sandwich chain. Some sandwiches are better than others. My personal fave is the Roast Beef and Avocado. This is my favorite location.

They're rude and nasty. They'll go out of their way to tell you to go to other locations for things like chili and Mac and cheese. The older guy is constantly rude and condescending. Not to mention the food poisoning risk you have eating here. Avoid. Any other thundercloud is amazing.

Hit this here this afternoon, same as all the other TC subs in Austin. I got a lot more meat though! A bit smaller in side than most, but not a prob as there is outdoor seating.

What the heck guys! This location is the worst!!! Chick with green hair do you even know what customer service is? If you hate us so much get out of the service industry while you still can!! How hard is it to be polite and not a meanie head? If I want avocado just give it to me. Don't judge me or make a deal about how much harder I'm making your job. Also I'm not a rude person but if you're going to look at me like a fat ass for wanting a brownie instead of chips.... Look in the mirror first next time. You made me feel crapy for what I wanted to eat after a 80 hour work week. If I want to eat a brownie leave me alone I work really hard. You are a meanie and I don't like you!!!! Only go to this location if you're looking to be made to feel bad about yourself and your eating habits!!!!

Great local chain with favorites such as the Austin Club Sandwich. I hit these guys about every week. I really like the Austin Club and the Roast Beef with Avocado but just about everything I've tried is great. The staff is real laid back, but the drive through moves pretty fast so don't be discouraged if there is 3 or 4 cars ahead of you.

Much better Thundercloud location than the one about a mile and a half south on Burnet (which is closer to my house). Place is cleaner, food seems fresher, people are friendlier. Also, they have the carrot cake, which is awesome. The closer location to my house just seems inferior overall. I'm glad I found this one :)

Went in today they managed to get all of my sandwiches wrong except for one. Its like they ignored everything I said. didn't find out till I got home, kind of disappointing. tried to call and let them know but the phone was busy. I didn't want a refund or anything like that I just wanted the manager to know that my order was way off. They put mustard on my sandwiches when I said not to, they did not give me my wheat bread like I requested, they forgot to put the peppers on one of my sandwiches as well etc etc.

All those years of listening to angry music and wearing constricting jeggings has taken its toll on hipster folk at this joint. A few too many picks of the ink gun perhaps? Dunno. Shitty customer service. Sandwiches are on point and damn near works of art. I am far too mainstream to be treated with respect by the employees here but I keep going back for the sandwich porn.

Horrible customer service, charged me to get a different mustard (I order honey mustard every day at my normal Thunderclouds that I go to and have never been told that's an upcharge), rang me out before I was even done ordering and then told me to write the difference in the tip, Etc. I eat daily at Thunderclouds on Manchaca and they get 5 Stars hands down. This place ought to go do some training down there.

Eh. Went in here for my first meal of the day and it was okay. My sandwich was quite sloppy and soggy because the lady drenched it in avocado. I got the austin club with thunder sauce. If the sandwich was more equally spread out with sauce and everything I would've enjoyed it. But as I ate the sandwich, it was too overpowering of one thing and it wasn't balanced. If they could work on that, their place wouldn't be so empty.

Wow! Out of all the ThunderCloud Subs in the greater Austin area, the customer service at this location is trash. When my boyfriend and I walked into this desolate location, where the two guys behind the counter were carried on a conversation and purposefully disregarded my boyfriend and I. Like... I made eye contact with both dudes and they still continued with their conversation. So it goes without saying that they failed to greet us, let alone acknowledge us until there was this super awkward tension like they both took an awkward pause to address me and my boyfriend.... which at this point had been me and my bf staring at them for them to engage us or ya know...at the least take our order. When they finally did take our order, I asked for the "Broccoli & Cheese" soup and the guy said they didn't have it but I could try going to another location for it... which is like what? It wasn't like I was really persistent about having the soup, I shrugged it off and accepted it as an S.O.L (shit out of luck) type of thing. But the kicker is when my boyfriend ordered the same soup (like 2 minutes after me), his sandwich making person went and got it for him. So I'm eyeing my boyfriend's soup like 'how is that they don't have said soup and yet there it is?!?'... My sandwich making dude shrugged his shoulders and made the clarification that they had "Broccoli & Cheddar" soup, not "broccoli & cheese" soup... the way his tone was... not ever coming back to this location. I'll stick to my favorite on South Congress.

Unfortunately, I work within walking distance of this place, and my co-workers frequent it often. I swore it off about a year ago because I watched someone start making my sandwich, then take someone's money, then come back to my sandwich, then wipe down the counter with a gross looking rag, then start on someone else's sandwich, all without washing their hands once. That's just gross, and I sent an email to the company telling them so. Despite the long hiatus, I was starving today and decided to give Tcloud another shot. Wouldncha know it?!?! - the guy making my standwich stopped to answer the phone, go to the back and get more pickles, ring up more order, then wrap up my sandwich. Dude, your hands should be clean when you start handling food, and if you must touch things that are surely germ covered (phone, cash register) WASH YOUR DAMN HANDS. Plus if that type of stuff happens in front of you, who knows what happens in the back. Gross.

Food Poisoning!!! Thanks Thundercloud team for serving me a tainted sandwich that has had me sick ever since!!! I ordered the California Club on Tuesday at lunchtime and it had rotten disgusting looking guacamole on it. I ate half my sandwich before I noticed the guacamole didn't look or taste right. I felt nauseous immediately but didn't vomit until later that night. On Wednesday I spent most of the day in and out bathroom with diarrhea. I Told the folks at my work about this as I had to call out...a big company around the corner from you....they have vowed ever to go there again. Good job and congratulations on your consequences for your inability to serve quality product.

It's T-Cloud. If you can get a better sandwich, you didn't get it in Travis County. Hadn't been to this location before and the quality was equal to all the others. My total time to walk in, order 1 sandwich, pay, and walk back out the door wasn't more than 5 minutes at 11:45am. Sweet.

The previous two Thunderclouds stores I have been to had orgasmic meatball sandwiches. This one had a greasy sauce with considerably less crushed tomatoes in the sauce. Skimpy on the parmesan too. The clerks were very fast and courteous though. The problem was just cutting corners in the food. Another advantage to this one over the other two was that music was not so loud that I felt I needed ear plugs. And while the music had a pleasant energy to it, it was not heavy metal. That made my in-store dining experience more pleasant. It's not that I need elevator music when I eat out, but it's also not to be blasted into the next century. This store found the right compromise in that area. Plus there was better seating options as well. Now if they could just get their sandwiches on par with the Burnet @ Anderson or 290/2222 @ 35 stores, then I would prefer them.

I've got nothing but love for this location. The best location ever closed its doors over ten years ago (RIP 24th Street), and there are about twelve others constantly battling over second place. This one is in the running. I've called in and picked up, called ahead to eat there, and just showed up unannounced (that one's their favorite). Everyone is reasonably cheerful, ready to feed me, and I can't say I've ever noticed anything lacking in the hygiene department. Some of the other Yelpers may have just been served by a bad element...

Everytime I come here I say wazzup to my main damie & the other bammies. My tipi tais love this place & so does my dilly. If you're tripping on this place then capatown because i don't wanna sine your pitty on the runny kine. Wa da tah!

Here's my order: Veggie Delite on wheat bread, usually hummus instead of cream cheese, no onions or sprouts, add 2 nada chicken patties. It's heavenly. I have no idea what the nada chicken patties are made out of but they're delicious. Everyone there is always super nice - a bit confused by my order, but nice nonetheless. Hands down, my favorite sub place ever.

Not only was I given the totally wrong sandwich in drive thru, but the guy didn't even get close on what ingredients not to include. If I ate there I could have brought it back, but went through drive thru and already long gone. And now I need to get a different meal as I'm allergic to ingredients he included, after I told him not to. Wasted my money and time, and I even tipped him ugh

I've been to this location and many others a countless amount times and I have to say there quality, taste, just every sandwich I get is a really good sandwich. When your looking for a sandwich that's going to be made just right for you without any burnt bread or dried out veggies this is the place to go.

I had the same experience as another reviewer noted. The place lacks basic hygiene rules. They handle all the food with hands, no gloves. One guy took a slice of cheese and ripped in two with his hands, instead of cutting in, to avoid using a knife I suppose. I don't know how you can rate the food when basic hygiene is ignored so obviously.

The sandwiches come out fine but the people that work here hate each other and apparently the customers. I really love thundercloud too so it's a real bummer

Lovely local sandwich shop. Weekly special is always good and very cheap. Friendly staff...one of my favorite lunch spots in Austin.

Yummy sandwhiches. I love the California club. I have seen a lot of the same employees there for years. The drive thru is really handy when you are in a rush.

My mom and I have been coming here for years to eat the avocado sandwich. Love it. Crazy staff that are always friendly and appear to love their jobs.