TiramisU

Had been really looking forward to going here, but the tiramisu was.....ok. A bit bland if I'm honest. £8+ for the small, £10+ slightly less small. (2x drinks, 2x tiramisu, one pre-made & a cannoli = £31) You choose the layers; type of biscuit, flavour of coffee and the 'cream'. Unlimited toppings was very limited to fruit or chocolate drops. Seating was awful, hard wooden patio chairs and tiny tables. My iced coffee was tiny. Staff were pleasant. Would I go again? No. Sainsbury's have a much nicer version for just £3.

The food rating for this is particularly for the vegan version of the tiramisu, it was already prepared, it was a soy based with decaf coffee. The decaf coffee was lovely, and still flavourful, so much that I forgot that it was decaf, however I wish they did the same for soy, the taste wasn’t as muted as I would have liked it to be, perhaps an almond alternative (instead of soy) would work better? The service was lovely, she recommended adding pistachio on top, and I really enjoyed that.

Lovely service but £13.00 for a coffee and cheese & ham toastie is poor. Especially when the £8.00 toastie looks is this bad … Won’t eat here again.

Very cutesy, very demure staff. Loved the friendliness, thanks girls ❤️ About the cakes we expected a bit more. Those weren’t bad, but the Basque cheesecake was pretty disappointing - not soft and tasted like it was waiting for us the whole day (probably was :’)). Ricotta pistachio cake was a bit better, but I tasted no pistachio XD All we took I would probably rate to 5/10, which is okay, not too bad! If you crave for something sweet this is pretty good. But for £6 per cake, which I actually wanted to enjoy and not just get rid of the craving - that was a disappointment to me. The serving looked also very tasty and beautiful! Packaging for takeaway was really secure, which was a great addition to my experience, it went home safe and I could enjoy the taste as much as aesthetics!

I’m leaving this review here but I’m not sure if it’s the same place, as it doesn’t seem to match the other photos. Today I visited the one in Westfield London and it was one of the worst experiences ever. I’m Italian and vegan; I know what tiramisu tastes like, and this “porridge & cream pot” can’t be called tiramisu. Don’t tell me it’s because it’s vegan; I make vegan tiramisu as well and my omnivore friends can’t taste the difference with the non-vegan one. This aside, I was baffled to be charged £9.90 for a small pot like that. I was expecting it to be dressed with fruit or something, but no, we were just given the pots and dismissed quite rudely. Because yes, the cherry on top was the “fantastic” customer service. A robotic, numb girl who treated us as we were bothering her and her coworker. She barely spoke and never smiled or did anything remotely aligned with good customer service. If you charge people £10 for a small pot of porridge and cream, at least try harder. All my excitement went down the drain very fast. Never again, sorry! UPDATE following the owner's reply: this review is absolutely intended for your business; it might be a different branch but the logo on the cup proves it's you, so my feedback remains valid. I must say, from your reply I understand many things, first of all the way you train your staff. How can you justify horrible and rude customer service with "shyness"?! These are two completely different things, and if someone's too shy to offer decent customer service, then it's not their cup of tea and should be doing something else. There are dozens of other less "shy" people who'd love to have a job that they'd do properly. Plus, on your website you say "Composed according to the customer’s tastes". Erm, where? We were given a pot, charged £10 and dismissed. No customisation offered. So I wonder. Do you customise only non-vegan pots? Because that should be specified. Otherwise, simply admit the girl who served us didn't do what the business promises. Secondly, you can use the finest oats in the world but the last time I checked, tiramisu is not made with oats. It's a fact. Do you make non-vegan tiramisu with oats as well? I'd be curious. You could bake vegan, gluten-free sponges, soaked them in coffee and add the cream. Being charged £10 for this "reinterpretation" of tiramisu, receiving bad customer service, and on top of that this response is the very definition of a joke. Never again, without being sorry this time. Don't bother reply, for me it ends here. SECOND UPDATE: I never saw the second reply from the business owner or manager, but here I am, 6 months later, coming across it by pure chance. I, very honestly, feel insulted on multiple levels. First, I never made any reference to the staff member's ethnicity, only to the poor customer service provided. And here you are, playing the race card, insinuating what, exactly? That I had a problem with the customer service offered because of their ethnicity? That "I don't accept it"? This is disgusting and petty. Secondly, what was my "real target", getting the money back? You're insulting me, again. Reviews exist to make businesses realise where they fail, and you failed from both product and customer service perspectives. That was my target. And guess what? I don't want your money, I never wanted your money, but I for sure will never want to have anything to do with you or your innovative takes on cakes. This review is here to stay and show the world how rude, arrogant, and terrible at dealing with customers you are, whoever you are. FAREWELL.

Far too expensive. Paid £4.60 for a flat white. Got given it in a takeaway cup despite sitting in. When I asked for a proper cup they offered to tip it in. £4.60. We produce enough waste without having to default a disposable cup for everyone. Coffee is good, so I don't mind the £4.60 so much, but default takeaway cup isn't great. £4 for the tiniest little Italian lemon cake. No price on it, so you just get a big surprise. Seriously expensive. No good coffee shops in Westfield. I suppose it is a chain shop in a mega shopping centre, so they probably don't care too much about keeping customers happy. Tip it into the cup.... Come on

Highly recommended for their coffee. The coffee was so good . I was served by a Muslim lady, she is such a kind person and full of positive energy. Before serving me coffee, she asked if I had any alternative milk preference ? Where I myself had forgotten that I’m lactose intolerant 😂thanks to her for reminding me will visit again.

It was the worst tiramisu I've ever had. It was full of cream with no coffee taste. It was only two small pieces of biscuits in that. I had to throw it away straight away. I also gave them the feedback and they said oh sorry we can add some biscuits to you tiramisu. Like what to you mean? In a bowl full of cream with no taste she wanted to add biscuits to the same one. They firstly did not even offer remaking it. Then the rude assistant manager came and said we cannot refund it and we never had this issue before. And they only said sorry. Very poor management and low quality food and service. It was just wasting money