Mark F.
Yelp
Yay, first review. Too bad it's not a great review that it could have been.
We are occasional visitors of Barton Creek Saloon and we asked the bartender about the chicken wing/tender trailer in their parking lot. The bartender said he thought they were the best tenders he's ever had. Great recommendation, right?
So I walk up the trailer to order and the guy running the place said I needed to order using the QR code (shown on the trailer/part of the menu).
I explained to him that I scanned it with my phone and it came up to a 'broken' web page that didn't let me see anything so I couldn't order via phone. I also told him my partner's phone did the same thing, both phones having a good internet connection. His reply incinuited there must be something wrong with our phones because he's been getting orders. So at this point I'm waiting for him to say, "no problem, let me take your order" but he doesn't, he just continues to look at me like, "why is he still here?". So I tell him, well since I can't use either of our phones, I guess I can't order then, still expecting he'd manually take my order (he didn't). So I left. Shortly after my partner went outside of the bar to show him the screen that comes up when you use the QR code. He was unmoved and didn't 'recognize' that screen with ads (this is *their* landing page for the QR code!). So I walked next door and PTerry's took my order the old fashioned way.
This was very poor customer service and came off to us as being arrogant.
If their business model is to only accept orders by QR code, well, I don't understand that when you have someone perfectly able to take your order from someone who is standing at your window wanting to give you money. To automatically imply something must be wrong with our phones (both phones, really?), and still, to not offer to take our order? Good luck Wingy, we won't bother you again next time we're at BSS.