Natalie Y.
Yelp
I tried their Katsu Sando from Japan, and when I heard they were opening, I was a little excited. While there was some expectation, I already knew it wouldn't be as good as having one in Japan simply because ingredients are different (i.e., pork). I heard they had a crazy sale when they first opened, but I didn't bother going. Even though I work nearby, Marushichi closes too early for me to stop in.
So far I have come here twice, and I think I know what I liked and didn't like. Ordering is done on kiosks and also online, if I am not wrong. They charge a ridiculous price for wasabi that isn't even fresh. You can order extra katsu sauce but not on the side. Hmm, I don't know why that's not possible, but it is not.
Food? It is good. I tried the Premium (Pork Ribeye), Deluxe or Deluxue, Tenderloin, and Katsu Sando, so basically everything. They do have one with curry as well. The meat is tender for the most part. Deluxe was not as tender, but that is given. Out of the four that I had, I think Katsu Sando was the best.
The reason why I didn't like the katsu as much was because of the breading. The first time I had it, I had it hours later, so the breading was soggy, and it easily separated from the meat. Like eating the meat and having to pick up the fried breading was no fun. So, I thought maybe because I didn't eat it right away, it was soggy and separating. On my second visit, I decided to eat it inside the store to test it out, and there was no difference. While the breading was a little more crispy, it kept on coming off the meat. I do not like that. The breading should stick to the meat, even after a bite.
One more thing -- the only drinks available are bottled teas (Teas' Tea). I think adding some carbonated options, even just Coke, Sprite, or Japanese sodas, would've been a much better match for the food than tea alone.
The store isn't air-conditioned, so it's pretty warm inside, but there are two tables with high chairs on each side if you choose to eat in. Lemon-infused water is available as well. Customer service is on point; nothing to complain about! While it's definitely worth trying if you're nearby, I wouldn't go out of my way for it.