Tootsies

I visited Tootsies during their 50% off sale and was really impressed with the selection. They had designer items on sale that are still full price at most other retailers. The staff was extremely helpful and welcoming, which I honestly don’t always expect at upscale retailers. There was a lot of parking and the store itself is beautiful and spacious. The sale section was a little unorganized, but that’s understandable with such a big event going on. Overall, I really enjoyed my experience and will definitely be back.

Finally visited Tootsies as friends told me I was missing out. Loved the designated parking as well as valet parking. The security guards greeted me upon entering the store, but not one of the salespeople. The merchandise is interesting and definitely unique. Maybe I'll return when I'm more in the mood for shopping.

Tootsie Boutique, situated at Kirby and West Harmony in Houston, is a haven for those with a penchant for luxury. This fancy shop boasts an exquisite array of couture items, including a stunning collection of high-end purses and accessories. The curated selections set it apart, offering a unique and distinct range that stands out from typical department store finds. The organization of the boutique adds to the overall shopping experience, making it easy to explore the treasures it holds. What's particularly noteworthy is Tootsie’s occasional big sales, providing an excellent opportunity for fashion enthusiasts to indulge in their desires without breaking the bank. It's a thoughtful touch that caters to a diverse audience. The ambiance of the store, coupled with its upscale offerings, creates a delightful shopping environment. Tootsie Boutique is undoubtedly a must-visit for those seeking couture elegance and a touch of exclusivity in their shopping escapades.

Love Tootsies! They have different styles and brands that can fit your every need for any occasion! The stylists are sweet and very helpful. They have fun events and promos. The valet team is kind and it’s great atmosphere every time I visit!

Tootsies is the flagship of fashion and couture, and offers stylish pieces from evening gowns to casual pieces. The stylists and sales staff are super friendly and helpful, and not pushy like those in department stores.

Always great customer service and always has a great outfit for whatever the occasion.

Visited this store a few weeks ago and was thinking about giving them another chance but upon reading other reviews I figured I would share my last experience. I am ashamed in the staff that this company hires. All but one member of staff was cold and rude to me my entire visit. You can tell that staff have inappropriate assumptions about each guest that walks in based on how flooded they are with brand name clothes and bags and treat customers differently depending on how much they believe they can milk out of their bank accounts. These people do not care about their customers experience at all and are only interested in your money. There are much nicer places to go in town with genuine help.

They have ALL of the best brands. Their window displays are always incredible and the store is styled perfectly. I never walk out empty handed. Fady is 🤌🏻🤌🏻🤌🏻!

This store is fun! It's not cheap but the value is in the selection, assortment, styling, and environment/location. I got some cute outfits for a family outing and a few denim pieces. One or two things on sale, otherwise all full price but so on trend and/or great pieces. I'm not sure what's up with other people "waiting to be approached" to be helped and giving low stars -- that's odd. I wasn't approached and was very glad about it bc I don't like it. However, when I was ready I just asked and they were fun and helpful. The point is that everyone is different and if a stylist doesn't walk up and ask if you need help, speak up and tell them so they can provide their great service. It's a cool spot and you can feel good coming out of there with some nice styles.

0 stars! Like some of the other negative comments, I had the same experience. After being in the store for 35 minutes I left empty-handed and upset because not one sales person offered to help. I had every intention of spending 10 to 15 K that day on multiple pieces for my new wardrobe, but because I was dressed casual and wasn't carrying one of my designer bags I guess they thought I was a waste of time. You should never judge a book by its cover!!!! Just for the record, it was not busy that day. There might've been eight or nine customers and about a dozen employees. Several even looked me straight in the eye!!! I would consider myself attractive, but regardless of what you look like or how much money you have, they should treat all the same. What a shit show!! I have been here before and the same thing happened. I wasn't planning on returning here, but wanted to give it a second chance. Big mistake! Huge! Never again. I have told as many friends as possible not to shop there. You're better off going to Neiman's or Saks.

cute spot, store was bigger than i thought. reserved parking spots. it reminded me of saks or upscale nordstrom. they not only have dresses, they have shoes bags all that. ive decided to go to this spot because i was impressed by fady's outfits during texas design week and had to check out what kind of clothes tootsies sell. customer service was exceptional and if i am remembering correctly the lady who helped me was Laura and she was excellent. i tried on couple of clothes and the fitting rooms were clean. ended up purchasing couple of different stuff here. one item i had to order since it wasn't in stock and it was delivered quickly. i think i would go back if i need more event clothing or anything cute. i liked how the staffs were not arrogant or snobby even tho i was wearing casual clothes. def be ready to spend some $ here but it's the quality and brand, and you already know that.

Beautiful store, very accommodating staff that will make your shopping experience a little easier.

I have been going to Tootsies since it was a small shop on Westheimer. My sister and I bought the same shoes on different colors. From that day, I was hooked. One time my cousin was going to a wedding in Hawaii, and she wanted a dress she had seen on Meg Ryan in a movie. Joanne spent days to find that dress! She is still at Tootsies. Who does that anymore, except at Tootsies. I have bought my daughter all the dresses she needed for special occasions. It is the best shop in Houston. I just wish Tootsies would bring their credit card back. Then I could buy even more clothes and shoes.

Like a pop-up Bloomingdale's right it our own backyard! Our stylist was adorable and helpful and I found the most perfect dresses and shoes! Will be back for sure!

I'm a huge fan of Tootsies. I can always find a fabulous, unique piece there that I can't find in the typical Saks, Neiman's, Nordstom, etc. spots. Lots of reviewers seem to indicate service issues. I think the boutique concept of the store seems to cater to regular clientele. If you can find a good sales associate, that person will take really good care of you. They do a great job of keeping you updated about sales, events, specials. They have great sales. If you go to an event, you'll often get a gift card that you can use toward your purchase. Also, love the wine while you shop!

If I could I would give them a negative rating for the lack of customer service received doing my visit to the store today around 12:30pm. I walked around the store from shoes to dresses to sales items to designer salon and No One once asked to assist me. For the record there were several items I would have purchased but again No One asked to help me but I noticed other ladies were approached as they entered the store! I will Not Shop in Tootsies again and have also advised many of my friends, family and co-workers that shop there. Trust me Neiman's, Saks, Nordstrom's, Bloomingdale's and Other Luxury Brand stores will be happy to have my business! M. Young

I'd much rather come here than trek to the mall and deal with crazy parking. This place is small enough that you won't be doing mileage getting around, but big enough that they stock everything that you'd want to look at, and nothing you don't! They have some of the most amazing brands and designers here, and a lot of the ladies working here know what would look good on you. Check out is very easy, clear and friendly. I've never had a problem here, and have found song amazing pieces for my wardrobe!

This is not your typical luxury chain. It's fabulous beautique for most demanding taste. The staple of that store is manager FADY who runs the operation so good and it's a fashion icon himself, best dressed in town. A little warning though... please keep in mind they have strict return and exchange policy and "final sale" means just that... but it's fairly small beautique and they can't afford to loose like department stores do so please be understanding. Another thing that they do here is building relationships with clients. I've shopped with JANE since 1996! She's incredible! And very knowledgeable. And almost every person that works there has been there since last century. That speaks a lot about the business itself!

I wouldn't recommend coming here unless you are white or you dressed accordingly because they would have an attitude and look at you like you're crazy for asking a couple of questions. ( the employee who set up for the Astros meet & greet ) is who I'm referring to.

All I can say is SYLVIA!!! Memory is like an elephant and she is also so pleasant. All of the staff seems to be that way and they deal with so many high end clientele (which I'm not). The shoe selection is also perfect and not intimidating. From $100- Over $1K. There is always something for every price point.

I remember when Tootsies in Houston was amazing. Now it's overcrowded racks with an obvious lack of viewpoint by the Buyer You might find something buried but this is a store that feels dated.

Their customer service techniques do not engender loyalty to their business. I went in to spend $ for a trip and they had nothing that I liked in my size. So I placed an order for a dress and offered to pay. The sales rep said that I pay after the dress arrives. Ok. So I leave for my trip and get a call that the dress has arrived and I ask her to hold the dress until I return. She says she will try which is confusing when the dress was ordered specifically for me. Upon my return, I go to the store to purchase the dress when I am informed that the dress was sold. Now, considering that I have wasted time for a visit to the store, waiting for the dress to arrive, phone calls with the sales rep and another visit to the store for pickup with the end result being NOTHING with no attempt on their part to rectify ... why would I ever go back here?

Tootsies is my go to store when I'm looking for a unique and specific outfit! When you live in Houston you have such a huge variety of stores you can go to like Nordstrom, Saks, and Neimann Marcus. There's an abundance of upscale stores where Tootsies is located. If you're a shopper and you plan on spending the day here at Tootsies, there's also an assortment of restaurants in West Avenue River Oaks shopping center. Customer service here is always a hit or miss. Most of them have this pretentious snob vibe when you enter so if I were you, I would enter looking like you belong in River Oaks. You shouldn't have to dress up to be acknowledged but if you're a high end shopper you already know the gist of all this. I on the other hand usually have decent customer service. I came here in a rush for an outfit and Sal picked me out and outfit and I left in less than 30 minutes! So great job Sal!

Sheila was absolutely amazing. I normally shop online due to lack of time. However, work was cancelled today so for once I had a chance to run in and shop for a dress for my 50th. She helped me find the absolute perfect dress and other items. They had an amazing sale going on so ended up picking up several great items at a total steal AND received a $100 off as my birthday work. Will definitely be back to shop with Shelia.

I'm not sore why I do not come here more often to shop. I always have such a great experience. I'm always greeted with excellent customer service! Caroline helped me find the perfect cocktail dress. Thank you for providing such excellent service. I will be back.

My friend and I went to Tootsies because we had received a $50 credit from an event we attended. The credit expired the next day, and we were delighted that they were having a sale. I found a pair of jeans and a top and my friend found a less expensive piece that would be less than $50 with the discount. I went to the cash register to pay for my items when they told me that I was unable to use the credit since the items were discounted. Since the only reason I went to the store was to use the credit, I told the sales person that I would not be purchasing the items. All of a sudden the sales person was able to obtain "special permission" to use the discount. My friend explained that she had the same situation. The sales person, Terri, threw her purchase on the checkout table and exclaimed that they were not going to make any money on this purchase and that she would not be doing this for us again. I understand that coupons can have restrictions. Especially when the coupon is for $50 which is a pretty sizable amount, but there was absolutely no reason for the staff to belittle us and make us feel like we were so insignificant. Our jaws fell open when the sales person had the audacity to throw my friend's purchase and say something about profit margins. That is just unprofessional. I believe the spirit of the coupon was just to get us into the store so that we could check it out and come back for more purchases. Due to Terri's audacity and rudeness, we will happily do her a favor and repeat this story to whomever will listen and never go back...

Tootsies wants to be a Houston-version of Bergdorf Goodman. It has lots of upscale labels, personal shopping, and a fairly nice interior design. Unfortunately it has some major issues. I have been less than impressed with the clothing selection particularly for dresses. I realize they cater to some older River Oaks clientele, but I haven't seen one dress there I was crazy about. They are either too old for me, a little boring, or have too many sequins. I realize there is a time and place for sequins but not for most of these dresses. ;) I have gotten bad attitudes from a couple of the staff there when shopping and checking out. Because I'm not a "regular customer," they act like they are doing me a favor by helping me. Tootsies could be an excellent store, and, considering I love helping local businesses, I would like to shop here more often. But to be honest, I don't have enough reasons to make coming here a priority. Sorry Tootsies. Bergdorf you ain't (sic).

I have mixed feelings about Tootsies. I like the insane dress selection that is oh so well organized. I like the assortment of brands and over the top service. I like the beauty and sophistication this store exudes from every crevice.. That being said, as someone in their 20's, i feel the entire store is a bit matronly. I get that they are trying to appeal to that 40+ age bracket, but it's disappointing how few items there are for those of us in the 20-39 age range. I tried on many many dresses, but for the most part they all felt 45 year old PTA mom, not 20 something corporate business woman. I know I'm not their target customer, but the lack of apparel even remotely appropriate for business is disappointing. The staff is attentive but can come off as snotty and pretentious. I do like coming here for special occasion dresses and whatnot, but for high end apparel I find Neiman Marcus has slightly better merchandise for my needs.

I received the worst customer service here that I have experienced so far in my life. I did not find out until the end of my conversation that I was speaking to the manager -- even worse! I have visited this store a few times for special events, but will not return. There were some helpful people on the sales floor, but the person working check-out and the manager were very rude and unapproachable. If you want to have a pleasant experience, this is not the shopping destination to go to. I was made to feel incompetent and whiny for simply asking for something that I paid for during the Tidbits Fashion Brunch. They definitely do not seem to care much for customer satisfaction at this store.

Preface: Called ahead and asked Ginny to pull white dresses for me. Good: Avoid Galleria traffic/parking by coming to this location on Westheimer - easy to get to, easy to park. Huge selection - although not always the best selection Ginny is the salesperson to work with - she's fantastic. I love saleswomen who lay of the selling and talk to you like a girlfriend. Bad: The younger ladies in the front area (ie: not saleswomen) could use an attitude adjustment. Remember - there is NO entrance off of Westheimer! You'll end up walking in circles trying to find it! Fitting rooms are small and get crowded easily. Better selection would serve them well - give us more reason to choose them over Saks/Neimans/Etc.

I needed an evening dress for a gala and decided to give Tootsie's a try. I love the dress that I bought and didn't have any problems with the tailoring of it. There is a pretty good selection of evening dresses here. That being said, the customer service at this store is definitely hit or miss. I went to the store a few times before deciding which dress I wanted. Some of the ladies were friendly and helpful and others were lazy. The weird thing is that I never met or spoke to the person who I was supposedly the client of. Thinking back, I wish I asked one of the helpful ladies if I could be her client so she could get my sale. For my future dress shopping needs, I'd consider this store after I've gone to Saks, Neimans and other boutiques with beautiful dresses and staffs who have always been helpful. I like shopping to be a fun experience, and I don't want to have to deal with someone who thinks it's a chore to walk across the store for a dress. Plus, like I said, I'm marked as the client of some person who I never met, like she's the Wizard of Oz or something.

I find the sales girls very snobby. They definitely give extra attention to people with nice purses. If you they think you can't afford it, forget about being helped!

Tootsie's is lucky that its location is what is and that Highland Village was built up around it. Were it not for that fact, I think this historic boutique would've bit the dust quite some time ago. The reality is that Tootsie's shows its age. The carpet needs to be replaced, the layout is quite cumbersome, and the lighting is not the best. That being said, I suppose it does resemble a store like Bergdorf Goodman's in NYC better than any other in Houston, and it does stand out in that respect. I also find their fashion selection here a bit perplexing. It seems as though they cater to older ladies-who-lunch and the younger daughters of rich River Oaks families--and not much in between. Plus, you can find most of what they carry just down the road in one stop at The Galleria. Perhaps if you're a regular client of Tootsie's then you might enjoy the benefits of the unique customer service that occurs when a salesperson keeps tabs on your likes and dislikes, but otherwise I just don't think Tootsie's offers anything that much more special these days. Still, it is a Houston institution, and many other boutiques that have come up after it probably owe Tootsie's a debt of gratitude for the style it has brought to this city.

Tootsies is my go to in Houston. Their Alexander McQueen (my favorite designer) selection is light years better than Neiman Marcus' and you get the bonus of not having to deal with Galleria traffic and parking. The new store is beautiful and the location is wonderful. As with the old store, the staff is wonderful and are very attentive and helpful. I have never had a bad experience and will continue to shop here.

Living large! More tootsies! Still a boutique - more of one of a kind dresses. I felt overwhelmed by the selection. Very pricy, geared for a more mature women who can afford the stuff! I have to admit, I'd rather shop in a dept store!

I love going here when I need something to set me apart from my fabulously dressed friends.I find the staff very friendly, helpful and professional. There's been times where I've spent over an hour just browsing and other times I've been in and out within 10 mins with five new outfits.

Tootsies has been my retail therapy of choice for over 30 years. It just keeps getting better, hipper and above all the most philanthropic local store around. I love my salesperson, Craig and the outstanding service. Plus, the owner, Mickey is a visionary. SHOP AND ENJOY

I love coming here and getting the latest fashion. If I go to an event where I know i want to stand out and wear different things than other people this is the place to go. The staff here is super friendly and they help you find what you need. I also like the location of the store.

Be very careful with your receipt they give you . They will mark it as final sale even you bought it at regular price and you won't be able to exchange nor return it .

I have been going to Tootsies for several years. It is usually my favorite place to shop. It is so elegant to be offered champagne, wine or a bottled water while you shop and try on clothes. The ladies were always so helpful and attentive. You could tell them your size and what you were looking for and the next thing you knew you had a dressing room full of exactly what you needed and a a few extras just for fun. I also really admired the fact that if something looked ugly they would tell you as opposed to convincing you that you looked, "Fabulous Dahling". Don't get me wrong...I am not a spoiled rich girl. Tootsies is my one indulgence once a year to buy a formal gown for a party that I attend each year and maybe one or two new dresses for the winter season. I so look forward to the experience each year. Last year was my first visit to the new location. I thought that the service was lacking compared to usual. No offer of a drink, no smiles, no one helping me to find the perfect fit or to be quite honest to find anything. Once I had found several things to try on by myself I felt that they were trying too hard to sell me anything as opposed to really trying to find something that was flattering. The lady that checked me out was so put out with the fact that I had interupted her day that I almost left without the merchandise. I waited it out...25 minutes to be exact. I decided that maybe it was a new staff and they were trying to get used to the new location. This past weekend I left the house with a spring in my step and was ready to find a knock out dress for my upcoming event. I'm sad to say that I will no longer visit the store. I was there a good 30 minutes with no offer to even find a dress, the few that I tried on were never even put on properly as there was no one to zip it up. The staff members that I did see in the store were chatting amongst themselves and had no intention of waiting on me in any manner. At first I thought that maybe I didn't appear to be rich enough for them, but I saw several other women that appeared very well to do and they too left the store with nothing. Unfortunately, I'll never return and will no longer send anyone there. Oh, and thank you to the lovely woman that helped me at Nordstroms. I have a fabulous dress for my event and found several other items that were must haves.

I love Tootsies. I always ask for Joanna! She always pulls outfits and dresses that are flattering to my body shape and considerate of my budget. I always find a smashing, one of a kind dress! Today I called her and said, "I'm getting married tomorrow!" She said, "I know exactly the dress for you!" It doesn't get better than that level of service. Love Tootsies and love Joanna!

Forget it. The customer serivce is horrible and the clothes are nothing special. Go to Neiman Marcus - where both are exceptional. Other options - Georgio Armani or Valentino - both of which will order whatever I want - even if they have to go through all their books. And I do not pay unless I like it. For shoes - NM or Jimmy Choo. Again, with Jimmy Choo I can walk in and describe what I am looking for and they will pull out their massive book and FIND it for me. And order it. Again, I do not pay unless I like it. This place would laugh at me for even suggesting it. ETA October 2013: so I decided to try Tootsies again to see if I was being too harsh back in 2011. I wasn't. Is it possible to give a place 0 stars?

The ladies working here need a reality check. Their rudeness and pretentiousness was beyond me, I mean they are working at a store I was a client at. They've lost my business, the galleria traffic is pleasant compared to the 'air' in this place.

I usually find some stuff I like at Tootsie's. It's the service that gives me pause. Other than Jane (love her!) I have trouble finding someone nice to help - which I have to do when Jane is not there. But the worst is checking out - the incredibly rude check-out women! It's unacceptable. No smiles, no thank yous, no graciousness. Everytime I walk up to that counter I cringe. And knowing that customer service approach comes from the top, I have to wonder about the owners of this store and how they don't see it and correct it.

Great service and a wonderful selection for a lot of different occasions!

I am not sure I will ever shop at tootsies again. It was my first time shopping there with my daughter for a dress for prom. It was clear that we were not a regular so they could have cared less about us. We did end up buying a dress, and even when my daughter picked it up after the alteration, she could not even get anyone to zip it up for her. How sad that the service was so terrible. I noticed that others were offered bottled water, etc. Well, tootsies just lost a family that could easily be a repeat customer for the sole fact that it was our first time in the store and they treated us like trash. Your attendants are working retail; no reason to act so pretentious. You can get much better service at the other high end boutiques around town. I would suggest you take your money elsewhere.

with one phone call, Tootsies had dresses sent to me via an email for two events. Fabulous costumer service. The staff has their finger on the client and can readily predict their needs. Very impressive

I love Tootsies!!! This place is the best place to shop in Houston. I love Tootsies because you do not have to bother with the Galleria and all that crazy riff raft. They have valet parking out front and the best customer service. The designers that they carry are amazing, they are different from what you are going to find at Neiman Marcus and Saks. I cannot wait to have another shopping day there. This is my definitely go to place in Houston because its private and no one is going to bother you.

The little cute clothes store is surrounded by the warmth and good accessibility. last Wednesday I stopped by to pick up a nice dress and was surprised with extreme rudeness and careless behavior or the manager and whoever worked there. I couldn't say they were awful but had a bad memories after visiting it.

I love shopping here. It is very rare that I don't find the perfect outfit - and usually a few more... Tamar is my muse and has a wonderful memory for what I have bought and what would incorporate well into the mix. She is also great at pushing me out of my comfort zone into pieces that become my favorites! I love the new location - easy in and out, lots of space, lots to see.

Love Tootsies and I love the merchandise. Tootsies is not Neimans, but I love the boutique feel of the store and all the name brands.

Tootsies, I was visiting from Austin and was shopping for items for my wedding . From the time I walked into Tootsies we were on our own . I found some items and walked up to a lady standing at a counter and she informed me she would get a salesperson . The sales lady was not listening to what I was looking for and would disappear and then return with items that were twice my size . I wish I could be more positive about my experience, but the worst service in a department store yet.You are on your own . Thanks to my future sister-in law she helped me find two items.

The new store is fabulous but I miss the previous location. I g The staff is still great if you shop frequently. i met Rochelle and she is awesome and has made me feel like a worthy customer. Some of the younger employees need more training on customer service. The fashions are a little different for me, but with Rochelle guidance I was sold. She has updated me and I now receive compliments on my fashion looks. Great fashions and accessories.

What a fabulous shopping experience!!! I can always count on the wonderful staff coupled with the diversity of options to find the perfect piece for any occasion!!!

Tootsies is a wonderful store with such a great selection of brands. The staff is very personable and always helpful and willing to go above and beyond to accommodate the client!

I had a great experience at Tootsie's a couple of weeks ago! I called ahead, and they pulled items for me. They knew the event I was going to, and they knew exactly what I should wear. Tamar was a huge help to me, and I found a great dress. She guided me, but wasn't pushy at all. Very professional and fun. Had a blast at the event, because I loved my outfiit! Definitely will go back!

Lots of diversity in clothes styles, shoes and hats. Lovely staff always willing to help. So easy to get in and out of. Great location!