Total Wine & More

You have to love the team at Total Wine. They are amazing. So very helpful. If you look lost someone will find you and help you find your way. Have any question and they can answer it. Want to try something new, they have suggestions. Customer service isn’t dead, it’s employed at your local Total Wine & More.

Oh my gosh this place has the best customer service ever! Employees are knowledgeable and easy to help us even when we don't know what the heck we are looking for. We loved the tasting classes. Especially the Cognac class, it was great!

I recently went to this store while visiting Dallas. I wish there was one of these stores near me! What an incredible selection of alcohol and wine. I was there to look at wines, and I have to say it was an incredible selection from every type and style of wine. Every country was represented. There was reasonably priced to expensive world-class wines. There was even very knowledgeable staff roaming the store, ready to help if you needed it. They even had samples in some areas. I just wish I had more time to spend in there!

If you’re looking for all kind of drinks then this is the place. I was looking for Amarula until I got it here. Amarula is from South Africa and it’s really nice drink to have always.

I was sitting and waiting for an employee to come up and ask me about my online order. An employee walked by and I try to get his attention. He goes, Sorry I’m not clocked in and walked off. I would’ve gave it a one star, but all the other employees are very helpful and friendly.

I am writing to express my extreme disappointment with the service I received at your Total Wine Location in parklane and 75, store today. I had placed an order for merchandise totaling $8,000, and my experience when attempting to pick it up was nothing short of a nightmare. The delivery person was incredibly rude and unprofessional. He refused to allow me to count the items I had purchased, left all the merchandise outside, and then returned to the store. When I requested to speak with a manager, I found her to be even more unhelpful and rude than the delivery person. Both individuals were unprofessional and used abusive language towards me. As a result of this unacceptable treatment, I requested a refund and left the store without completing my purchase. I never expected to encounter such poor customer service, and the behavior of your staff was truly appalling. I urge management to take immediate action to address this issue. Such unprofessional conduct will undoubtedly lead to the loss of many customers. I will not be returning to this particular store.

I loved the quick pick up and the friendly customer service and staff on hand last night. DJ, a sample staff person handling the tequila pop up area, was quite amazing, comical, and made sure we were able to taste and articulate the differences in the samples we selected and describing to us the story behind the tequilas and their brands. It was a wonderful tasting and also educational experience. DJ is very well versed in his areas of expertise and a well rounded individual with charm and hospitality. My first time going to this TW&M, and since it's not far from me, I will probably continue to go to this one for shopping and pick up orders. Very thankful I randomly chose this location for my birthday wine selection! I got a 750ml wine (under $15) for a literal penny! Great deal. Making birthday mimosas today, as I'll be 31 years old! Thanks so much for making this experience wonderful and memorable.

Every time I go, it's always a good time. Went in today as part of my birthday celebration and had trouble finding the Coca-Cola. Stop hiding it from me. They definitely have a welcoming vibe to the place and no it's not the spirits talking to me 🤣