Trademark

Huge thanks to Janae and the trademark team for making my recent move-in so easy. Nice building, great staff and essy online leasing process. Security and parking is also top notch for being in the middle of DTLA. Only complaint would be that they need heavier weights in the fitness center cause I’m trying to get JACKED. Highly recommend

Exceptional Experience at Trademark — Huge Thanks to Janae, Tonya, Chris and the Maintenance Team! After touring many buildings in DTLA, we ultimately chose Trademark — and we’re so glad we did. The apartment itself is beautiful, with upscale finishes and a modern, well-designed layout. But what really made the difference was the people. First, a huge shoutout to Janae from the leasing team. She was beyond patient and professional. Even after we canceled our original application, she welcomed us back without hesitation, showed us multiple units across several visits, and even waived the application fee when we reapplied. Her kindness, responsiveness, and understanding were truly above and beyond — she made a stressful process feel effortless. Second, we want to sincerely thank the turnover team. Originally, our unit wasn’t scheduled to be ready until Sunday morning — but thanks to their extra effort, it was fully prepared by Friday noon, allowing us to move in right on time. That made a huge difference for us logistically and emotionally. Lastly, a very warm shoutout to Tonya at the front desk. She embodies professionalism with grace — always courteous, respectful, and calm under pressure. She strikes the perfect balance of warm hospitality and confident presence. Every interaction with her feels welcoming and reassuring. Trademark isn’t just a great place to live because of its location or amenities — it’s the team here that truly sets it apart. Thank you again to everyone who made our move-in experience such a positive one!

I had such a great experience leasing my apartment here, and I have to give a huge shoutout to the amazing leasing manager, Janae. From start to finish, she made the entire process so smooth and stress-free. Janae is incredibly kind, patient, and genuinely helpful. She always took the time to answer all my questions, no matter how small. She was responsive and attentive, and I really appreciated how easy she made everything. The building itself is beautiful. It's clean, modern, and thoughtfully designed. My apartment is exactly what I was looking for: the layout is efficient, the finishes are good quality, and the appliances are sleek and modern. The amenities are also well-maintained. Everything from the gym to the common areas really adds to the living experience. I’m genuinely so happy I chose this apartment. The location is convenient, and knowing I had such a great support system in the leasing office, especially with Janae, made all the difference. Highly recommend!

I recently toured this property and had such a great experience! The leasing agent, Janae, gave me the tour and was incredibly friendly, professional, and helpful. She took the time to answer all of my questions thoroughly and made me feel completely at ease throughout the visit. The apartment itself was clean, spacious, and exactly what I was hoping to find, but what really stood out to me was the level of care and attention from Janae showing me around. It’s rare to meet someone so genuinely kind and knowledgeable during the apartment search process, and it made a huge difference.

Building is beautiful and it is maintained clean. Janae their leasing agent is amazing! I toured with her at another property last year and when I walked into trademark she remembered me by name! I knew that this building was my home as soon as she made that connection! Aside from that she was easy to work with and attentive at all points of the leasing process and has been helpful in my first month living here!

I moved out of my studio unit and was really shocked that I barely got anything back, even though I cleaned the apartment super thoroughly, patched and painted the walls, and documented everything with photos and videos. They charged me over $600 for cleaning, wall/paint repairs, and even a random insurance fee for June—even though I moved out in May. I’ve always gotten like 90–100% of my deposit back in the past, so I’m kind of confused and frustrated. I would urge anyone considering this place to be very cautious—especially when it comes to the move-out process. The lack of transparency and surprise charges left a really bad impression.

Moving into this apartment complex has been a great experience. Janae was incredibly helpful throughout the entire process—from giving me a tour to staying communicative during the application. After a few weeks here, I can say I’ve enjoyed it in its entirety. The concierge staff is also always helpful and welcoming!

This building is everything from the community, the pool, the Jacuzzi, the fire pit etc. The ambience is what every person is looking for. Unfortunately, Jane (the leasing agent) makes my family and I feel like an inconvenience. Cris, Tania, and Jacey are the only reason why I renewed my lease. They are always smiling and make me feel like I am the only resident at Trademark. If it was not for Janae I would rate Trademark a 5+ but I will post a review on yelp and give them a 5 star for them three. I hope this review does not hinder me living situation further in regards to Janae who is unprofessional. Thank you. .

DO NOT LIVE IN THIS APARTMENT. We've lived here for almost four years, always paid rent on time, and remained loyal tenants. While the apartment may look nice, the walls and ceiling are paper-thin--you can hear every noise from your neighbors and the unit above. During the winter, water leaked from both the ceiling and walls. Despite the constant rain, repairs took over a month. The housing department inspected the unit during this time and issued a violation due to the poor conditions. Our valuable belongings, including a couch and rug, were damaged, and we had to live with an open ceiling for a month without updates from management. Additionally, both of our dogs developed allergic reactions, forcing us to spend thousands of dollars on daycare and vet for them. All the while, we endured the cold and paid $4,500 a month for this unacceptable living situation.

I've lived at Trademark for 9 months and it is, hands down, the best place I've lived. The amenities are top notch and the management company goes above and beyond to make sure the building is well maintained. But what really makes Trademark a home is the people that work here. Reuben, Rolanda, Ron and Iris exhibit professionalism, responsiveness, kindness and they are all amazing people, in their own unique way. If you're looking for a home in DTLA, look no further.

My wife and I have lived here for almost 3 years and we love. The staff, especially Reuben and Ron are attentive, helpful and provide a high class concierge experience. The amenities are clean and maintained daily, the maintenance staff comes same day if you need them too and they are very friendly. At one point, our sink flooded and was backed up and the maintenance manager came to fix is at 10pm. It's worth noting that in order to do so, he had to drive from his own home. This building is amazing and I would recommend it to anyone who wants to live in the city.

I have to say that I just love living at Trademark. I've been here for about a year and a half now and everything from the immaculately clean building, to the high tech gym, to the saltwater pool and hot tub. The staff, particularly Mark, Daniel, Ruben, and Ron are the most friendly and helpful maintenance and leasing agents. From the day I came to see the apartment they've taken care of my needs and concern. It's so evident that they work hard and care about this place because of the promptness, consideration, and kind-hearted people they are. One particular highlight I'll say is: "DOG OWNERS?" This place is for you. I have a Bluetick Coonhound puppy and there is not only a REGULARLY CLEANED AstroPark on the roof for midnight potty breaks, but also the Paseo, a FENCED dog area for you to throw your ball and let the dog run around off leash. Not easy to find in DTLA. But an incredible gem!

Have been living here for a couple of months and my family and I have enjoyed living here. Very quiet, well maintained, friendly prompt service from staff, and it's a great community.

Safiya Ellis is one of the greatest community managers in the entire LA region. When I had concerns, she was always available to sit down at have a chat with me, almost as if she were a friend. Of course, by its nature, every building has its issues when we are talking about big residential complexes, but what makes a difference is that way the administration handles such things. So having her readily available for sit downs or telephone calls was paramount. She is a person who balances a professional disposition with a friendly, bright smile. If and when you move into this building book time to meet with her directly and you'll see exactly how fantastic of a person she is. Jodi Johnston is also a rising star with in the community. She also was very available with returns on emails, and concerns. With so many residents there, I was astounded to see how attentive the both of these ladies were. I'm not sure why some people said there were delays in communication with the leasing department. They always got back to me within 1- 3 business days depending on the amount of requests going on. Maintenance issues are usually handled the day of request or next. Big props to Ron the front desk manager for always being on top of things and available to handle any concerns. He was always on top of any security issues. Marc was also very proper professional, he always tried to be very accomodating. Overall Trademark is a good place to stay. In terms of noise level, I'd actually say the 2nd, and 3rd floor are the most quiet because of the concrete walls on those specific floors. Just try not to live under or close to the gym area on those floors, because of the way the building was built you can hear weights drop sometimes. There is a decent dog park on the premises, the gym is probably one of the best gyms in LA as far as residential buildings go. As far as parking, yes it gets a bit tight, and I'd say the lot is to its capacity, but you will always find a spot somewhere. The hardest time to find a spot would be if you are coming back home after the bars at 2:00am, but then again, shouldn't you be using an Uber? So yes, if you are reading my review to get some clues as to if this is the place for you, I'd say go there on a weekday, later in the afternoon, and take a look for yourself. Take a good look at the 2nd and 3rd floors if you need quiet, and note the distance from the gym, to get the best balance for your noise threshold. Average age of resident: I'd say 27 Average time to grocery store driving: 5 mins Walk score 1 -10: Around a 6

Outstanding leasing experience! Ruben at the leasing office was phenomenal. His professionalism made the process seamless. After moving in, he continued to provide exceptional assistance. Highly recommend this office, especially for the excellent service from Ruben.

I'm a brand new resident, and my experience with Trademark has been nothing but positive thus far! Everything from getting a tour, to signing the lease, to moving in, has been incredibly smooth and the wonderful staff here have been immensely helpful throughout this entire process. In particular, Daniel V. was the leasing professional I worked with, and he's been excellent! His tour was very informative, and he's been very responsive with all my questions. My tour to signing the lease all happened within a week, and that was all thanks to Daniel for being so attentive and supportive the whole way! The apartment itself is very beautiful and already feels like home! The unit was very clean and in excellent shape prior to my move-in. I haven't had the chance to use the apartment amenities just yet (the pool, gym, etc.), but they look great, and I'm so excited to use them very soon! All-in-all, I'm very happy that I decided to become a resident of Trademark, and I'm looking forward to my stay here! A huge shoutout to Daniel and the rest of the staff again for being incredible and allowing for my move to be such a positive experience!

I've been here just under a year, and I really love it. I've lived in a few pre-war buildings before this one (radiator heat, no A/C, old appliances, generally noisy and not well-maintained), so I decided to "upgrade" when I moved back to LA. While the apartment isn't 100% soundproof, they did an incredible job reducing noise inside the apartments. (I hear the occasional footsteps from upstairs, but otherwise would have no idea that I even had neighbors!) The appliances and finishings were brand new when I moved in, and I was really impressed. So often rental companies cheap out and cut corners, but not here. The A/C is Nest-controlled, so I can sync it up with the rest of my Google devices. There are plenty of plugs (inc. some with USB). And I can't complain about having a full-sized washer and dryer in-unit! I'm in a studio, and they did a good job maximizing the space (good storage, considering the size, and even squeezed a mini-dishwasher in there!). The building is incredibly pet-friendly -- having dog runs is invaluable as I don't really want to walk around DTLA in the middle of the night if the pup needs to "go". The other building amenities are also great. The pool/business center/gym area is really nice and well-maintained. It can get busy during the summer/on the weekends, but that's when those double-pane windows come in handy. The only real noise issue I've run into comes from events in Pershing Square, which would be an issue in any building in the neighborhood, but those have been rare thus far. Finally, the staff is just wonderful. Every single person I've talked to or dealt with has been attentive and helpful and kind. I haven't had a ton of maintenance issues, but when they've occurred, someone is usually here within a few hours. I had an incident with a pet sitter, and Mark went above and beyond to help (as I was out of town). And Jodi in the leasing office was just a pleasure to work with. She made the process a breeze! Regarding some of the negative reviews -- there is some occasional wear and tear in the halls, but that's to be expected IMO. Since moving in, I've noticed carpets cleaned regularly, apartment doors being cleaned...I think staff does a great job and keeping a busy building looking sharp. As for the fire alarms, yes, we've had the occasional random (non-emergency) alarm, but nothing so bad that I'd consider leaving a one-star review. And other than tenants sometimes driving a little too fast in the lot, I've had no issues with parking. I'm just thrilled to not have to find street parking! Also, re: living in DTLA, I'm not sure what staff can do about LA's homelessness issues. I suppose if you're the kind of person who is "freaked out" by unhoused folks, maybe contact your local city council member or move to a city where you can NIMBY all day long with your uppity neighbors.

Trademark Staff Turned a Building Into Home I moved into Trademark in March 2020-right before Covid & quarantine. I renewed my lease for a third year because the level of care and service from the entire staff at Trademark is UNMATCHED in LA. From the professionalism of the concerige team, to the speed and excellence of the maintenance team, the alertness of the security staff, to the helpfulness of the valet team--I am grateful to call Trademark home. A great team is a reflection of great leadership. Our Community Manager, Safiya Ellis, is an extraordinary leader. She is empathetic, compassionate and gets the jobs done with grace and understated determination. I have special needs and get embarrassed that I require consistency and accommodations. Simply put: my pride is strong. During the 2022 renewal process I ran into a problem that would cause me to have to move to another property. I mustered up the courage to talk with Safiya about my needs and if she could help me NOT have to move. She listened deeply and started to check on options for me as well as sent emails and made calls on my behalf. She literally had to advocate for me up the chain of command to keep Trademark as my home. Her commitment to her residence work!!! I was awarded the accommodations I need to stay without stressing myself sick. AND Safiya made sure I received the financial concession for choosing to renew, although she and Team Trademark had already taken such good care of me. Given the uncertain times we live in, having a place to call "home" makes ALL the difference. I renewed my lease for a third year because of the incredible care, support, and excellence of Team Trademark under the extraordinary leadership of Safiya Ellis. Living at Trademark makes me and my service dog happy to go home. At Trademark, we're family.

I never write reviews, but I was so impressed by my move in process and my first week here that I had to. I moved into Trademark a week ago, and I am thrilled. From the moment I moved in, I felt welcomed by the friendly neighbors and staff. During my first weekend living here, there was an event put on by the manager, who is very personable and friendly. I was surprised that he was even at the party on the weekend. I met a few great neighbors who shared a few beers and margaritas with me as well. There is a sense of community here that I didn't get from my last building. Overall, I couldn't be happier with my decision. I highly recommend Trademark to anyone looking for an immaculate and friendly community.

My colleague and I have just moved into the community for a month, and everything has been great so far. Especially Ruben, undoubtedly the best leasing officer among the dozen downtown communities we've explored. Ruben is very familiar with the community and willingly shares his knowledge. Even for people like us who are unsure about what to ask due to our unfamiliarity, he empathetically anticipates our concerns and provides answers in advance. You can feel Ruben's passion for his job and his genuine care for guests. Regardless of the question, he is willing to assist in finding answers and promptly responds. We are very fortunate to have encountered Ruben, and if anyone is considering visiting the community, I highly recommend having Ruben as a guide.

As I am about to move, I just want to express how great the staff has been at Trademark and Park Fifth (in particular, Iris, Q, Ron, and Mark). In the several years I have lived here, each of the team members I mentioned have consistently displayed attentiveness, responsiveness, calmness under pressure, and friendly demeanors. All of this has made me feel really supported and valued as a resident (and especially at a time in all of our lives when the world is upside down). Iris is an excellent problem solver when it comes to helping residents (particularly with after hours issues). The same goes for Ron who -- like all the team members I have mentioned here -- is so welcoming to residents. Q is just awesome. He is tirelessly committed to customer service, going above and beyond to not only deliver on Greystar's brand promise, but to also get to know the residents and make life feel a little less transactional. He is extremely patient and calm, even when residents/guests are rude and demanding. That is a superpower and takes a lot of professional maturity. Mark has also been great, and has shown extreme responsiveness for resident issues, which I appreciate very much. He is solutions oriented and truly cares about the resident experience. This is a great team that truly takes pride in their work and relationships with residents. Their attitudes and professionalism are refreshing and I feel like they have my back as a resident. They should teach a master class to every apartment building in the city! Bravo to Greystar for hiring and retaining such a great team. I'll miss living here because of this awesome group of professionals.

Trademark is a great place to live! Also I really admire the professionalism of Daniel Vidal (the leasing office department). Apartments viewing has never been so pleasant, thanks to him. Daniel was in such a positive mood, organized and polite. You want to meet him

Living at Trademark is a Dream My partner and I moved here in May of 2021 - from the moment we contacted the leasing office, we could tell that we were going to have a wonderful experience. Jodi's professionalism and assistance in answering our million questions eased many of my concerns throughout my transcontinental move. We had a hectic moving day, but one of the team was happy to meet us slightly before business hours so that we could finalize our move-in details and I could go back to meet our movers. Did I mention that they were willing to meet us early on a holiday weekend? Truly next-level dedication. I've lived in many "luxury downtown" buildings in major cities over the last decade (DC, NY, SF) and this experience tops the list. Upon touring the property, the amenities, and ultimately the unit that has become our home for the last year, we knew that we had found a perfect place for us to call home. What we didn't count on was the friendliness of every member of the property staff - from the maintenance staff cheerfully greeting our dog on her morning rounds to the concierges who were always happy to have a chat or help with a problem. Lounging by the pool, playing billiards in the common area, and grilling outside gave us (and our pup) plenty of opportunities to make new friends and it truly does feel like a community. The location itself is fantastic - a block from Grand Central Market, a block from Equinox, a block from Metro, three blocks from Whole Foods and walking distance to LA LIVE as well as many excellent bars and restaurants. Despite the hustle and bustle of downtown, safety has never been a concern and the double-paned windows and solid exterior construction allow even the lightest sleeper (that's me) to rest peacefully. To wit, we've been thoroughly impressed with the quality of the appliances, in-unit fixtures and especially the bathroom arrangements - the tubs are actually deep enough for a relaxing soak, even for those over 6 feet tall and there is sufficient cabinet space to store everything. The Nest thermostat makes it easy to keep the unit temperature well-controlled and the availability of Gig Fiber (via ATT) allows even this 20-device household to stream entertainment and work seamlessly over VPN.

This review is based on what it's like to end your lease. I scheduled a pre move out inspection because I wanted to make sure I knew what to clean before I left so I wasn't charged. The person that came to do the pre move out inspection just came to my door and handed me a paper with what the charges will be. They didn't even come in to inspect. I then take a whole day cleaning the apartment as much as possible and I come to find they still charged me $135 to clean a tiny studio. When I reached out they provided photos of what needed to be clean and it was nothing that wasn't considered normal wear (see pictures) I followed up and reminded them the lease states "If you don't clean adequately, you'll be liable for reasonable cleaning charges." The apartment was more than "adequately" cleaned. They just never responded. I don't know what they charge bigger apartments to be cleaned but it might be even more. The lease also says you will get your deposit back within 21 days which was also not true as I had to reach out to them again for it. Review of the building. Building is way too expensive for the area. Area is incredibly unsafe at night and there isn't much going on in the area regarding restaurants or bars See images provided by management for why they needed to charge me $135 to clean the apartment

My partner and I have lived in the building for almost 2 years. The main thing keeping us here is our wonderful unit, with beautiful views of hill st and grand central market. But the management is a complete joke, the building manager apparently has been on "vacation" for the last two months, would have been nice to know since i've been emailing her about being reimbursed for parking passes, (that she said they would be happy to do) for my nurses i had to have come daily for wound care when i was recovering from a surgery. Management does not care about the residents here, they schedule fire alarm testing almost every 3 months and it goes on for hours, many people in the building work from home. Any time i try to contact through email i don't get a response. And when i go and try and speak to someone in person they act like they can't do anything. My storage locker got broken into (the lock was cut off!) and multiple items were stolen, management said they couldn't do anything and i should just file a police report. There's never parking, the valet attendants are unbelievably rude, we have to share the parking lot with the public and another building which makes parking even harder, considering how much the residents have to pay for parking you would think they don't need to make more money off public parking. Packages constantly go missing, most of the front desk staff who have been here awhile are lovely like Ron and Mark but some of the newer ones are rude and when you ask for a packages don't even bother actually looking. They use to have great staff here when we first moved in but the change in management made it go down hill quickly. The manager also lives in the building on the same floor as i do actually and she still can't seem to ever respond to my emails. Also the main selling point for our unit was the floor to ceiling windows. They have had them cleaned on the outside once since we've lived here, their sister building park fifth (with its higher price) gets regular window cleanings.

If you want a true quality experience with Trademark, I HIGHLY recommend linking with Ruben. In terms of going above & beyond for his residents/clients, I would say he hits the mark with flying colors.

OMG where do I start I love everything about this apartment. I got my tour from Jodi, she was super sweet and answered all my questions. I have one other apartment community to see this week in Los Angeles but it's going to be hard because Trademark set the bar very very high! The hallways and amenity areas were immaculate, and the elevators were actually fast. Pros: Concierge 24 hours a day Secure looking package in mail area Onsite parking $175 Clean well maintained amenity spaces Modern apartments with tall ceilings and high-end appliances. Feels like a boutique hotel Everything requires fobs which feels really safe Cons: It's downtown but if you've lived in LA you already know, so not necessarily a con but just to be upfront if you're from out of town there are homeless in surrounding streets. However the building itself seemed very secure and pristine.

Trademark was my top choice after doing a lot of research on apartments in the DTLA area. The deciding factor for me was the extremely responsive and helpful staff, especially Rolanda Cross. Rolanda was able to assist me with everything, even on a tight timeline over a weekend. Would absolutely recommend just for the peace of mind alone you get from working with the staff here.

After living here for one year I would like to change my review. There has been a lot of issues that the leasing is not taking steps to address. The parking situation is not good and it takes sometimes 30 minutes or circling the garage to find parking. The floors are also very thin so I hear my upstairs neighbor and the street noise often.

We have now been living at Trademark for a little over 6 months, and to say I am disappointed would be an understatement. For starters, the beautiful amenities I mentioned, are always broken, and the jacuzzi alone has not been working properly since December ( 3 months ago). The hot water heaters have had issues for the past two months now, and multiple times we have had no hot water at all. The water has been shut off for extended periods of time now, multiple times in 6 months, and they are constantly doing maintenance on the water. For the price they charge, there should be a significant increase in the standard and quality of maintenance on the building, and it seems they are cutting corners heavily. It's sad because if they allocated proper funding to maintain the building, this would have been an amazing place to live.

Didn't want to write a review, didn't want to waste my time on this. Bad. Bad all around. I'll give some details but my overall takeaway from being here 11 months is that it is just poorly, poorly managed. I'll start briefly mentioning who is NOT bad - the valet staff. This group is always friendly, always helpful, and just nice to see every day. Also - almost all of the "front desk" staff is friendly (not necessarily helpful, but that's not their fault, they're run by a different company and don't have visibility into resident complaints). Everyone else that works here - unprofessional, extremely unresponsive, and truly not what you want in a relationship with your landlord. The leasing office / leasing manager, and whoever else assumes a similar title, is extremely bad. Always takes weeks before answering calls and emails, but often times they simply don't get answered. I could go more in depth but I think the adjectives used above paint a strong enough picture. And the building itself - as other reviews have pointed out, there are always carpet stains, always out of order services, always issues. Additionally, it appears on my floor (3rd floor), we have several smokers. Tobacco smell fills the entire hallway, daily. I've heard similar complaints from other floors, and you can expect every elevator to smell of smoke. Random fire alarms going off and a shared parking lot with both the public and another complex, resulting in no spaces, are two other recurring problems. There were also 2 "happy hours" in my 11 months here, and at the risk of sounding greedy, I hoped there would be food and drinks by the time I showed up halfway through (there were not). Finally - the building was built poorly. Doors don't close completely, cabinets creak (building was built less than 3 years ago), and other issues that indicate this place doesn't have a solid foundation. I may check back on this Yelp page down the road to read how it all turned out for these guys. Overall very disappointed, and while this apartment was absolutely not able to ruin my love for Los Angeles, it may for others.

I met with James for a tour of the property and by the end of it, I was sure that I wanted to move to the Trademark. James was very professional and took his time to give me a tour of the building and all of the beautiful amenities. The building itself is brand new and gorgeous! The Trademark checks all the boxes for me and even exceeded my expectations. The Trademark has all the best in amenities and comfort that you could hope for. A beautiful mailroom with a Parcel locker system for receiving packages, and even includes refrigerated units for fresh food delivery. The clubhouse is amazing and very well decorated and even includes a pool table. That leads out to the pool area that is spectacular to say the least. It all looks more like a 5 star resort than an apartment building in the middle of DTLA. The gym has all the latest workout equipment and Trademark even offers a towel service. Pictures don't really do the pool area justice, you have to see it to really appreciate it. The rooftop deck is really amazing too with plenty of space to lounge, great views, outdoor televisons and it even has a dog area to walk your dog! James was very patient with all my questions and had an answer for every one. He showed me two different apartments/floor plans, each with it's own unique layout. He then gave me a tour of the model which really helped to envision the space furnished. At no point did my tour feel rushed and James really took the time to help me decide which apartment would be best for me. I have looked at other apartment buildings in the DTLA area and honestly for what you get at the Trademark, the lease prices are incrediblly reasonable and I didn't find any other building that even came close, which is why I submitted an application for my apartment on the spot. Since my tour, Kristen has been very helpful as well with my application, and I get a sense that the entire staff is very committed to proving excellent service and really, what more could you ask for? I'm very excited to move in and to be able to call the Trademark, my new home!

Moved in with my boyfriend on 9/4/2020 in the 1 bedroom C floor plan. -CUSTOMER SERVICE- (5/5) I'm giving this section a perfect 5. Every single person except one security guard at night has been so sweet. The are very attentive & patient. -PARKING- (1/5) The parking situation is pretty bad here. Each car pays $175 for parking (includes valet but they are never there)... I know it's DTLA, so of course apartments charge ridiculous for their parking but... it's not even a secured garage anyone can go in & again, we don't have valet services. -AMENITIES- (4/5) I feel like could've done more. They are beautiful & I definitely appreciate them everything is closed off in one space. Also I feel like the rooftop could've been better. There was a digital plan that they posted of what it could've been, and that idea would've been great. -INSIDE THE UNIT- (4/5) It's pretty damn beautiful. They really made an effort with the designs for this place! Our patio/closet/bathroom/bedroom/kitchen is spacious. However the living room is smaller & needs smaller furniture. Only thing we don't like is that there isn't a patio light... -PRICE- Is it worth the price? Um... you definitely pay for beauty/quality. You equally split the electricity bill with all the units. You don't pay per your own usage. Here's a breakdown: Average rent for one bedroom $2600 Average utilities bill $125 Parking is $175 per car So you're looking at about minimum $2900 a month for a one bedroom with one car. -LOCATION- (5/5) It's DTLA, so it's central to everything. Next to the freeway. Grocery store, restaurants, shopping center less than a mile away. -OTHER- When you move in, you're gifted beautiful items from the apartment. Also for every occasion (so far) they've done their best to do something for their residents. There is some sort of security but it's not the best. Maintenance is pretty fast. They have an app for your smart phone to put in maintenance request or pay a bill. They have a nest, electric stove & washer/dryer.

I am so excited to move into Trademark! My boyfriend and I toured this place about two weeks ago, with leasing agent, James! He was so awesome and accommodating that we submitted our applications while we were at Trademark! The community is beautiful; it truly feels like you're in a little oasis smack in the middle of DTLA. And the views are AMAZING! My only wish is that we can move in sooner ! Thanks to James and Eddie for everything !

We loved it there. The apartments were immaculate (we had one by the courtyard). Their systems had the latest and the greatest: a Nest AC to keep the place cool, double paned windows to drown out the downtown noise, recessed lighting to set the mood, an amazing pool and jacuzzi area, two dog parks and an eco-friendly building. The staff was always friendly (they loved our dog) and very attentive to maintenance requests. Shoutout to James, Robin, Sean, Kristen and the night-crew Ron, Melissa and Daniel! It was pricey to live there, but it was money well spent. This was our refuge during the pandemic!

Moving into Downtown Los Angeles can be very overwhelming for us. We spent countless hours of researching for a new place to live during pandemic time. Our problems just magically vanished once we found Trademark. The apartment complex is modern, beautiful, clean, peaceful and QUIET. This apartment is EXPERTLY managed by Jody, Daniel and Robin. Words cannot express the gratitude we have for the entire Trademark team. Their genuine and friendliness is backed up by their professionalism, which undoubtably help them deliver over the top customer service, most attentive and outstanding service you could imagine.

I absolutely love living at Trademark. It's a beautiful property. The staff are incredible individuals and anytime you need them they are there. I was concerned about safety living downtown, but that's honestly not an issue. I also love that they celebrate various holidays and bring the community together. I was able to meet some really great people at each event! If you're looking for somewhere family friendly or just a single person living alone this is the place for you.

From start to finish, this was hands down the best experience I have had through a leasing process. Particularly want to shout out Robin! Who made everything seamless and was able to touch on every particular element and question relative to the community. She also was able to walk me through all the details both before and after joining the Trademark community and went above and beyond in making me feel welcome. Every staff is friendly, inviting, and clearly sets a high bar in ensuring the community is open and inviting. And that their residents are able to access them at anytime. The amenities are bar none and the location is fantastic - all in an area that is rapidly growing with so much in store. Sure there will be nothing more than good things to say!

LOVE AT FIRST SIGHT - This is what I would have to say. Oh boy, when I took a step into the lobby, I fell in love with this apartment within a 10 seconds. It has a beautiful/luxurious/spotless lobby, amazing decorations and lastly but not least, amazing leasing management staffs. They were so welcoming and attentative at our presence. Hugggeee shout out to ROBIN!!! She was very professional from start to finish. She had all the information handy and ready to answer all of my questions. She even selected few of the best apartment options which would accomodate my needs including the price, layouts, and even the natural lights! Her follow ups after my visits were fast, efficient, and amazing. I'm telling you..I literally asked her 100 questions, and she was so attentive, helpful and was able to answer all of them! - Thank you ROBIN! After amazing introduction of Trademark at the lobby, I was able to take a good look and found out it had the following: 1. AMAZING Amenities - I cannot even explain the details on here. You have to take a look..LOL It is breathe taking 2. Brand New Appliances 3. Spotless Hallway and Units 4. Great Security 5. Quiet Units 6. Mail Box/ cooler mailbox for food deliveries 7. Valet Services So, guess what? I am moving to Trademark this week! I had the best leasing experience. Looking forward to live in this amazing apartment!

Trademark is the new, hip apartment complex located right by LA's Pershing Square. I heard about this place from a friend who lives here and we decided to take a tour there. The tour was easy to get to! They have visitor parking accessible on Hill St. You will need to get a ticket when you enter, but because I was visiting for a tour, it was free! Otherwise, it's $12 all day, but that's not too shabby considering the parking fare in DTLA. There's also a valet option if you're visiting for no additional charge above the $12 (except for tipping). Our tour was guided by Shaun, a manager who made us feel as if we were already at home. He showed us the shared space, which had a pool, putting green, grilling area, seating area with fire feature, a pool table, and a gym that seamlessly blends into the outside area. It was awesome and I saw some of the residents lounging around the area. They even have a cool dispenser for snacks and basic necessities that features cashless payment when you really are in a bind for a certain things! The showrooms were very cool and featured user-friendly design. All the rooms had large, accessible bathrooms (for those who may be disabled). The kitchen space and the living space are open concept and the ceilings are high, which was refreshing! Some of the apartments face the shared living space in the middle of the complex while others that face outside into the city have balconies. One of my favorites was a unit that faced a private walkway that can be used for dogs or for street access (North-East of Trademark or towards 4th St). All rooms/elevators are accessible by their connecting fob-keys and your access to floors are restricted similarly. This is great from a security standpoint since losing a fob-key is easily replaceable and the restrictions lessen the chances of intrusion. Easy and safe! They also had a mail room with some refrigeration lockers if you're into those meal-prep/ready services and a dry-cleaning laundry service. There is also a dog park upstairs with a snazzy lounging/sitting area. The apartment heavily caters to the metropolitan lifestyle that is DTLA. Shaun also explained about the historical significance of the surrounding buildings as well as some cool locations nearby! Grand Central Market (a foodhall) is down about 2 blocks. Pershing Square will have farmer's markets twice a week. There's a lot of other businesses that are within walking distance like Whole Foods. Overall, it was a really great experience with a great staff. I ultimately decided to not live here, but I can see how I would want to. I still visit my friend here time to time and it's really great knowing that parking is readily available and easy (especially in DTLA!) and that we could walk out to any nearby businesses whenever we want to.

Downtown area notwithstanding, the fit and finish of the Trademark apartments reflects both an attention to detail and a care for tenant comfort. The room was beautifully outfitted with all the appliances one could want and enough floor space to comfortably work from home. The amenities, including the well equipped gym, jacuzzi and pool, and recreation room provided a much needed respite when the lack of natural lighting from being sandwiched between skyscrapers came to be overbearing. The staff was also always very friendly and attentive. Though I had a major security concern shortly after moving in when a dangerous stalker, who had threatened my life, snuck in very easily and found his way to my apartment door, the security on site responded quickly and did what they could to try to make my stay comfortable despite the tense situation. Aside from that, the only other significant issue was parking. The lot can be difficult to navigate (I firsthand witnessed a hit and run and a couple column/swinging entrance door collisions) and is nearly impossible to park in after about 7-8pm every night despite the ample "reserved" spots typically being open. Additionally, guest parking will be extremely expensive over time if you plan to have visitors. *EDIT: NOISE POLLUTION IS A HUGE PROBLEM!!!* This may be unavoidable in DTLA but the constant sirens, engine revving, blasting music (from both cars and the next-door nightclubs), deafening Pershing Square concerts late into the evening, and yelling druggies and drunks was frustrating every single day and night that I lived there. I wanted to highlight specifically Ron at the concierge desk, who really went above and beyond to make my stay comfortable and enjoyable. When my internet was down, he personally came to the common room and closed it off for me so I could get my work done. He helped me load up big packages and was always there for me when I needed him, even if I had an issue later in the evening. Without exception, I was always greeted by his wide smile and charming demeanor. He, more than anyone else, really made Trademark feel like home.

Wow Thai place is just amazing the feeling you get when you jaw drops!! I was planning on moving to DTLA for a new job but things have changed due to The Whole Rona situation. So I will be staying out until things calm down but I wanted to make sure Altria room is given where it is needed. The building is very clean very well Kept up with. I can first tell when you walk into a building if I even want to continue the tour or even spend my time. You can get a sense of great energy from all the staff and they seemed very happy. I really wanted to make sure I give my leasing agent Kristin""" praise she needs. She knew my situation about being out snd touring during the pandemic snd she really assured me that the building staff especially her when it comes to safety with the covid. I see that the building in general you do need to wear a mask in the building and they have stations for Hand sanitation. I was able to see the two bedroom the floor plan which is very beautiful very spacious well laid out. I recommend you requesting Kristin for your tour. Unfortunately I am not moving at this time it has been postponed. But next year around this time I will be reaching back out

It's been a few weeks since I moved in, and I LOVE this place. Beautiful apartments, great amenities, and most importantly the friendliest staff! Honestly, I decided I wanted to move here the moment I called Trademark to schedule a tour. Kristin was the one I talked to over the phone and since then, she took care of me until the day I moved in. She was so nice & helpful, she made it really easy for me to decide to move here. I'm so glad she answered the phone. I highly recommend you ask for Kristin when you schedule a tour! For the apartments and amenities, you really just need one tour & you'll know everything is high quality. The type of appliances they put in your home, the design,.. and especially the cleanliness! Just schedule a tour and you'll know what I mean :)

I've been in DTLA since 03/19 and am looking to upgrade to a community that offers a bigger bang for my buck. I love my current apartment complex, but in my search for better options, closet/storage space and proximity to the main metro area are two key factors. Trademark was able to offer me both and so much more. I did a self-guided tour of Trademark, organized by Priscilla, and applied for a lease within the same day. Within the last two weeks, I've toured 6 comparable communities in-person and Trademark blew the competition out of the water. Here's what made Trademark special: 1. Luxury: every choice in the building is grandiose. It's important to note that the building is brand new (if you rent a unit now, you would be the first to occupy that space), so it's in pristine condition. The hallways on each level are extremely long and symmetrical, mimicking a hotel. The parking garage looks notably safe with tall, metal doors guarding the community (is it weird to say that the parking garage feels luxurious?!). The level that shares most of the amenities was lavishly breathtaking. Our favorite details of the amenity space were (1) the ping pong table as it seems most communities only have a pool table (Trademark has both) and (2) how the gym faces the pool area but is built so the glass doors in front of the cardio machines can fully open, making for an almost connected space between the gym and the courtyard. And for those who consider the ambience of the building based on the lighting, corridor paint, and color schemes, Trademark is mainly white and beige with brighter lighting. We are clearly about the details, but Trademark delivers. 2. Unique Spaces: of the three units we toured, each had their own special selling point that had us weighing out pros and cons for hours. For the 1-Bedroom A, the generous kitchen space was the focal point. For the Studio C, the floor plan was incredibly unique and unlike anything I've seen before, also noted to have the biggest walk-in closet of any unit in the entire community. For the U1-A, the spacious living room was a hard find for its price in DTLA. 3. Staff: there's so many good things to say about my impression of the team here. I've worked in retail management for over 6 years now, so I tend to be observant of customer service and how connected an employee is to their job. I have to firstly commend Priscilla for creating an impressionable experience. I will mention that on this particular day, I participated in 3 self-guided tours in DTLA and Trademark's gave me the feeling that the staff truly cared about the full experience. We entered the lobby about 5 minutes before the scheduled time, and the lady at the desk welcomed us with energy, calling over Priscilla. We were individually greeted by each person working. Already prepared on the desk, there were 2 "Boxed Water"s, 2 pairs of gloves (for COVID-19 measures if we needed), and 3 pages outlining the exact path she wanted us to take throughout the community to experience each space in the smoothest order. Most of the community leasing agents I met with over the last couple weeks tended to forget the conversations I had with them over the phone or via e-mail once I met them, but Priscilla recalled every detail of our conversations. She clearly explained each unit we chose and what I could appreciate in each space to jog my memory. Upon returning to the lobby, I was greeted again by their team who were all (literally) jumping with excitement to find out which unit we liked best. As we left, they continued to talk amongst themselves about how exciting it was to hear how much we loved the place. I loved that! Upon returning home, we were still debating the options. I even called Priscilla to ask if she had dimensions of each section of two individual rooms we were stuck between. Since she didn't have them on hand, she immediately went to the rooms, measured them herself, and sent them back to me. I appreciate how attentive this entire experience was. Overall, the community was outstanding and hit every mark. We even realized we mistakenly didn't view the rooftop amenity space, but we still were blown away by the rest. This only gives us more to look forward to once we move in!

Our experience at Trademark from our tour of the property to signing our lease has been absolutely amazing. I cannot say enough wonderful things about Kristin and Jodi in the leasing office! They are two of the friendliest and most helpful people we've ever spoken to. Kristin went above and beyond to make sure we found the best apartment that worked for us. Absolutely zero pressure throughout the entire application and signing process! The apartments are top notch. Really nice finishes, high-end appliances, and nice layouts! The building is also extremely quiet! When we walked through the lobby we immediately knew it was a well kept building. We toured a few other downtown apartment communities and were not impressed with their upkeep of the public areas. Trademark is kept spotless 24/7. I also want to give a shout-out to Mark and Daniel at the concierge desk. Just like everyone else at Trademark they are more them happy to help with any issues or questions you might have.

First of all, the Trademark Towers was love at first sight. A beautiful complex in the heart of downtown. Secondly and more importantly, Robin, has been the kindest and most helpful leasing agent I have met throughout so many of my moving experiences. Her honesty and professionalism played a big part on my decision making. The complex and leasing agent Robin are highly recommended.

I have lived in Trademark for 2 years, and I've loved every minute of it! The staff here is very welcoming and my move-in process during the pandemic was a breeze. The front desk team, especially Ron, Iris, and Mark, are all amazing people. They are caring and they know my name and greet me with warmness when I come home. Jodi the manager is also amazing, she's always quick to respond emails and always has a smile on her face. The maintenance team is also stellar! Every request has been addressed within two days and my appliances are very well maintained. They also change your AC filter every summer which is very nice. The gym and the pool are well maintained too, and the vibe is just chill and nice. Overall, I truly loved the time I spent here and if I ever move back to LA I would choose Trademark again in a heartbeat.

I recently took a tour here and this place is amazing. Shaun, one of the managers, was so helpful. He gave us a detailed tour of all the different options. The apartments we saw were beautifully laid out and relatively spacious. I was really impressed with all the amenities and common space, the pool, the gym, the rooftop, the lounge, bbqs areas. Even the mail room had cool refrigerated delivery lockers for meal/grocery deliveries. The absolute best thing is the location - right across from grand central market. I had a lot of questions, and Shaun was able to answer them all. He walked me through the leasing process and was super helpful.

This has to be the best apartments in LA! The staff is amazing, especially Ruben. The property is so clean and well maintained. It is also very quiet! We love it here. We moved in 1 week ago and it was the absolute best decision. Keyon & Moneka Patterson

Trademark has a lovely pool ; however, there isn't 1 person who will accept accountability/ownership for maintenance of the pool. For the past three weeks, the pool water has been over 90 degrees. Numerous face -to-face conversations and requests submitted through the tenant portal and still, NO CHANGE., RESPONSE, and/or CONFIRMATION You are paying a premium to live in this building but service and support of this issue doesn't exist. Do better, Trademark.

I just move into Trademark and I'm extremely happy with the decision. The building is in a great and exciting part of downtown. Best of all, the staff are all amazing. Daniel made the move-in process extremely smooth and easy.

If you would like to select this apartment,you should think three times then go.The manager admit they cannot solve the noises among floors and they can't do anything as you were bothered by upstairs neighbors with many unreliable and indifferent words. The experience of the current resident is really terrible. Really unrecommend.

I showed up for a viewing and had made an appointment online, which they said they couldn't see it in the system. The gentleman at the front then got the manager to come chat with us. She mentioned they were short staffed even though there were 4 people in the office. She said that she would check to see what happen and call in 30 min... well no one ever called. I was really hoping to see the space. It wasn't a great experience and they were not accommodating at all. Building looks nice.

Honestly the best viewing experience I've had downtown from start to finish. I didn't end up choosing the building due to their not having the floorplan +view combination I was looking for. If they did, I would have been right there to sign up. First and foremost, ROBIN. Amazing!!! Just absolutely the most professional, kindest leasing agent I have ever encountered in my search for a place downtown. From her first email to me she showed great knowledge of the property, was super quick with responses, and most important showed care. Leasing agents are often your introduction to a building and she knocks it out of the park. Trademark would do well to give her a raise and promotion. Anything to keep a stellar person on staff. Daniel was so sweet as well and was a joy to chat with. He gave me a lot of great insight and information on the building and neighborhood. I would have loved to see him daily as a resident. Excellent experience. Excellent service. If you're at your wits end and want to feel at home this is the place for you.

Me and my wife had the pleasure of having a tour at Trademark with Daniel at the beginning of the week, and at the end of the week, just a few days later, we're already living here. It was the quickest application process, and Daniel was always in touch with us. I can definitely say that we fell in love with this place from the very first glance! This apartment complex has great amenities, incredible staff, spacious units, and a perfect location. I want to point out that even though it's still DTLA, you won't hear any noise at all. After touring a number of buildings in Downtown, I can confidently say that Trademark is the best!

I have nothing but good things to say about the Trademark. It's a really nice place to live it and lives up to the expectations when you look at their website. Daniel was very helpful and thorough during the leasing process. You won't be disappointed living here.

I am so excited for this community to open!! I have visited sister properties and this company really sets the tone for luxury living. The leasing manager I had the pleasure of working with was amazing! She walked me through the leasing process and was completely transparent about the building plans. She answered all my questions promptly and as accurate as possible. It is common knowledge that it can be difficult to open buildings in Los Angeles especially in the DTLA area. Even more so when the building is being built from the ground up rather than a renovation. Regardless it is 100% worth the wait especially when the management team is so great and easy to work with. (That can be hard to find in LA) All in all, I can't wait to move in as I know it will be great.