Dave L.
Yelp
Was really excited to hear about this, but my first experience there left me feeling like there was a lot they needed to tweak.
Came in on a weekend morning and was really hungry, hadn't eaten yet. Got a bagel, cream cheese and smoked salmon bagel and a bottle of sparkling water. They charge for every minor topping. If I wasn't ravenously hungry I would have made better note of this before ordering, so that's on me for basically getting the works. Anyway, once you order, then they've got their tipping presets to percentages usually reserved for full-service restaurants.
Total price for my bagel and water, including an 18 percent tip: $27. They don't charge this much for lox bagels in New York City.
Then, even though there were like eight people working there, they just left my bagel sitting there out on a counter, didn't call my name or anything and it's not like it was busy. Finally realized that was my bagel sitting there, got it and went back to my seat, and realized I didn't have any napkins. None to be found anywhere, and when I asked for some they acted like they were being put upon. Keep in mind *they preset their payment like you're at a full-service restaurant* and then get mad you ask for napkins.
Bagel itself was fine. They just need to halve the price and dial down the attitude about 90 percent and maybe I'll be back.