Felipe Salvador
Google
1) From the moment you walk in, they already start filling your glasses with water and laying appetizers (including store bought chips) on your table. As none of us asked for that, and as we were expected to spend quite a bit of money there, we assumed it was a courtesy. Well, that was all charged later on, including the appetizers that we didn't or couldn't eat (I have a gluten allergy). I know that might be the standard procedure in "fancy" restaurants, but I really disagree with it and will keep calling them out for it. I think it is very shady and unnecessary to do this type of thing. You should let the customer know it will be charged and ask if they want it, not just lay it on the table and charge them automatically for it.
2) The service was shockingly bad, especially for a restaurant of that caliber. They insisted on serving all the women first, having to go back and forth around the table for minutes to do so (we were in a group of 10 people), like we were in the 1950's. When asked about it, because one of the guys had the exact same dish as one of the girls (and was directly next to the waiter) the said waiter simply refused to serve him, with a very serious face. That got all 10 of us rolling our eyes. How stupid. Another example was when I asked the waiter (another one, by the way) if anything on the menu was gluten free and the response was "yes, almost everything" and he just walked away. I was really dumbfounded. He couldn't bother telling me what I could or couldn't eat, leaving me the option of guessing. I know I could have called him back, but I just rather not make a scene. This type of answer can be expected in cheaper establishments, and out of ignorance. But, in this case, I'm sure the waiter knew what I wanted to know and, as I said, just didn't bother to go through the menu with me.
3) The food was just okay. This point is very straightforward. I had a steak that was a 6 or 7/10, and my friends thought the same about what they ordered, so it's fair to say that the food was quite underwhelming. You can probably get the exact same quality spending less in Madrid.
So, the experience in general was very disappointing. Considering the fact that prices set standards, it was a 1 star experience. Wouldn't recommend going there.