Tropical Jade 3

Curry dishes are amazing. Food is fresh and delicious. Very generous portions and good quality. Friendly service and very hospitality. I highly recommend this gem!

This was my first visit, and I came in to place a food order. Unfortunately, the customer service was very disappointing. The server appeared to be in a very poor mood, which negatively impacted the experience. Customer service is essential in this type of business, and front-facing staff should be patient, respectful, and professional. While I was waiting, I witnessed a customer receive the wrong order. I heard the original order myself, yet the server continued to argue rather than calmly addressing the mistake. The customer chose not to argue, paid, and left. Even as the customer was walking out, the server continued speaking in an angry and confrontational manner. Customers are the foundation of any business and are not asking for special treatment, just basic courtesy and understanding. Although the food itself was good, the unpleasant service overshadowed the experience. Unfortunately, due to how I was treated and what I observed, this will be my last visit.

West Indian food was absolutely delicious especially the gizzard which was boiled to perfection, shrimp curry was amazing and doubles, eggballs, bread were some other things we got and they didn’t disappoint.i like doubles … my family also like 👍 good taste and quality

I’m so disappointed about the food. Was visiting from North Jersey- sat in 2 hours traffic and couldn’t wait to get doubles and food from this place to take home. However, after spending about $68 for food last evening,, realized it was spoiled. The pastries were also stale and I specifically asked if the chinese cakes were fresh and was assured it was delivered fresh by the gentleman behind the counter. Had to throw the slimy fried rice and stew chicken in the garbage. The curry goat and white rice were sour as well. My kitchen stunk from the smell 😢 I tried calling today but of course the number listed doesn’t work. Sadly, will not return and relay message to family living in Queens to do the same.

Their lack of consistency and decent customer service (like many of the roti shops on Liberty Ave) are their downfall. Good taste and good quality can never be expected when coming here which really sucks because I really like the food when they do things right. On average, I would say they do things perfectly 60% of the times and mess up on something the other 40% of the time. It's either the channa is too salty or the bara is too oily or they pack everything in a stupid way and all the sauce spills everywhere or the people working there are rude, etc. Like if I order 10 doubles and want the bara and sauces to be packed separately, maybe don't give me the smallest container of sauce that you have and get mad when I ask for a bigger one? Where's the logic in that? Overall, I really don't enjoy coming here because I never know what to expect, but it's still my go-to because the doubles are better than the other places in the area. I prefer the roti from across the street though. I also don't want to overlook the fact that they received 58 violation points on their November 2022 restaurant inspection which is equivalent to a C grade. They got inspected again on December 1st, 2022 and received only 3 violation points which is a MASSIVE improvement and better than a lot of other restaurants, but I have extremely low expectations that they can maintain this grade since they've repeated this pattern before (according to the DOH records).

The customer service at this establishment is horribly disgusting. If you dont want to deal with people dont take a job in customer service 🙄.. the staff always have a nasty attitude when talking to customers and when they take your order and you tell them exactly what you want , they dont listen and mess up your order they give u attitude like its your fault . Maybe this is how they were trained to deal with customers because i cant imagine a owner of this establishment looking at all these reviews telling you about their customer service experience and its still happening as if they themself dont respect customers. Remember its customers who keep you in business. Come on this cant all be a coincidence... Customer Service- 0. Atmosphere-0

asked for a large white rice with curry chicken on top. tried to charge me 21.00 for it, saying i ordered goat. i was confused because i order the same thing every time and it is 11.00. they seemed upset because they gave me a small instead of a large and still charged me the full 11.00.

One of my new recent favorite Roti Shops to go to for carribean and Trinidadian food. The Roti Wraps are HUGE and they only $10. I usually get Stew Pork or Curry Duck wrapped in a Roti. The Aloo Pie and Doubles are $2.50 each. Potato Salad was $5 for a small. All the food was delicious and I go to this one from now. They have a few other locations in the area too. This one is my favorite since I take the A train. They have In door Seating but I usually take the food to go so I can enjoy it at home even better. It usually gets Crowded when an A train Arrives, so I kinda time going in in-between those times. If you like Roti and Trini food then you definitely have to try this place.

Food is one of the most authentic Trini style, full of flavor, if you like spicy, doubles with roast pepper and shrimp is the best! Roti is always soft and fresh, nice staff. Clean appearance. A nice touch is clearview window where you can see roti being made

The food here is satisfying and reasonably priced. The doubles are always fresh and delicious and they don't skimp on the filling like a lot of places in the area. Their roti is very good along with their stew chicken and curry goat. Some other dishes I've had from there is the pumpkin, spinach and okra which I loved and we also had the fried rice and bbq chicken which was very flavorful. My only complaint is perhaps the service could be a bit more friendly...no one wants to patronize an establishment where you are supporting them yet they always seem irritated or bothered by you.

I came here to place an order for my granddaughter's party because I had previously tasted their roti skin and curry chicken at a previous event. I was impressed by the taste of the food. Everyone raved about the curry chicken and roti at the party. I will definitely bookmark this business for future visits.

So my review is not for the food, food is good no issues. I was there this morning around eight, there's this one short lighter skin server that really upset me enough to come on here to address it. It's not the first, second, third, fourth time it's numerous times not just by me but by many. She's rude, obnoxious, no customer service skills, unpleasant . This morning my exact words were "please don't yell at me" . I was disgusted in many ways by this unpleasant service by her, Owners please address this, we love your establishment but we we are not going to tolerate this rude, unprofessional sever. Enough is enough with her, it's too many times now. She don't pay attention to what you're ordering , does what she wants , when you're addressing it with her, she starts yelling. Enlighten me how this is professional in customer service please. My next visit to this establishment will be , " I'm sorry , I'd like another server." Owners please address this , thank you The one star is due to the unacceptable server.

When they first open it was on point. Now my food is always cold. Pholourie feels like rubber and dry. you can tell it wasnt fresh. The doubles use to be great, now very watery little flavor and food temp is always cold and that guys who works as the cashier is rude as hell. Looks like he is miserable being there. Better off going to trini delight.

Doubles were stale. They use teeny tiny Chana and the baras were like rubber. No good and service is garbage. When are these places gonna learn some hospitality?

Last week as I was scarfing down a chimmichanga my dining partner brought up the thought that flatbreads, tortillas even pasta are -- for lack of a better term -- transports, transporting the focus of the meal to our awaiting mouths. I scoffed at this as folly. It's clearly as important to the culture and to the dish, right? But the more I reflected, the more it began to make sense as I was looking through peanut butter and jelly lenses. The flour Roti wrap is a fabulous transporter and the dusting of chickpea really sets it apart -- how I love West Indian cooking and the love is building as I'm eating. The flour Roti shell is so durable, easily keeping together the bone in chicken parts, not splitting no structural failures from start to unbuttoning of top button. The hot trays must have numbered near twenty-five and the beautiful stewed meats steam slowly releasing, the fragrances of the beautiful cultures spices -- all creating an all out assault on my food consumption sensory system, I treaded easy, I wanted so much to take one of everything home. There is so much more time to eat among the hot tin checkerboard, to come again and again and again.

Usually don't come on liberty ave For anything, I try to avoid liberty At all cost. When I comes to doubles I usually go to triniciti, but was on liberty on Saturday, so decided to try tropical jade 3 doubles. The line were all the way to the back. Stood in the line. Ordered a triple doubles to try, upon getting my order I sat there to eat, let me tell you, you have to give credit when credit is due! The doubles was hella good I meant great, very tasty.l. I actually went back and ordered another one, it was Way better than trinciti who's losing their standards. Guys keep it up.

Imagine buying a potato roti and you getting 2 pieces of potato. Big time robbery, first and last time going there. Will stick to my Singh's and Trinicity roti shop! Management of Tropical Jade 3, remember you are not the only roti shop in Queens!

Prices are good compared to other restaurants in the area. Girls behind the counter are friendly but male cashier is a bit rude and standoffish. Food is very fresh, but unfortunately pretty much bland too. Double were generous and cheap but I've had better. Again, extremely bland tasting even with the little added tamarind sauce. I only ventured in here because Trini Delite was unexpectedly closed for the day--- do not plan on returning here as I prefer my food to have, well, some flavor. I left telling my husband the only reason the line was long today was probably due to TriniDelite being closed :/

I come here weekly for their doubles, aloe pie and poulorie. Best in queens I must say. Use to go to trinciti for my doubles, but prefer doubles here as it is very tasty!

Warning ,Beware,Don't be fool by the name Tropical Jade 3 ,should be name "No Returns, Buy at your own Risk " I bought a tray of Black Pudding ,when I open the tray at home to try it out I noticed a bad Oder coming out of tray. I didn't even taste it. I went back to return it cause I didn't I like how it smell. The cashier behind the counter said to me " I'm sorry ,but we don't give refunds for take out food" I asked to speak to the manager , Her reply was "There is no manager here " With this kind of customer service at this food establishment I wouldn't go there anymore . I just lost the my money for food I didn't even taste . I will follow my instincts next time . I will continue going to my favorite place SYBILS ,SYBILS SYBILS

I came in this evening around 8:30 to grab a bite and I fell in love with their doubles. The ladies who work there were pretty friendly, the prices extremely affordable and the food was delicious. I ordered two doubles with everything and that only cost $2.50 and totally filled my stomach. The place was very clean as well and quite packed.

Tried ordering delivery today from this restaurant... apparently they don't accept credit or debit cards Why offer delivery then

Food is good but the cashier is very rude ,nasty attitude . Some of the girls don't know how to put the food in d bowls it's very messy etc,especially when wrapping doubles, sauce dripping all over .I've been buying food there ever so often. It's a big turn off now

I used to order from the 108th branch and 121. I am usually satisfied with the food from this establishment but not so much this 118th off shoot. Came in here today and ordered the Chinese chicken fried rice . Let's just say the server was really skimping on the portion. Also, put 3 of the boniest parts of the chicken. Not worth $8. Then I order 2 Aloo (potato) pies with book Choi and pumpkin. A smattering of pumpkin was added to it but I did get a lot of pepper (that was generously added). Went to get rung up and was told $13.00 ok decent. Then the price went up to $18 When I asked how come, I was told they only charged for 1 of the Aloo pies. Seriously? $5 for veggie Aloo pie? I did not ask for a veggie roti smh Will not be purchasing here again Better product and price at Trincity Roti Shop instead. Lesson learned!

Poor customer service. The staff is so hostile and aggressive towards customers. Their food isn't that great. It was watery and flavorless.

My family really enjoyed eating here. I say this because my kids absolutely loved eating the roti, curry & doubles. The curry chicken and doubles were very good I would definitely eat here again!!!

Servers are rude to customers. They need to be more organized. The server should not be yelling from the front of the line to help the customers in the back. The doubles is very oily. Overall the food looks good and anything we've ordered of good, too bad the service is bad.

I always go to this spot when i go to NY but this time the roti was not good at all it was thin and hard not like bus up shut should be. I was disappointed because i always get good good there

I've only had their doubles and cassava balls which are both very tasty! I will try one of their roti dishes soon.

Outstanding and authentic food - new location but better than some of the older places. Must check out if in the area - Trini here