Melo S.
Google
⭐️ 1/5 Extremely Disorganized, Slow, and Frustrating Experience
My friends and I (a group of about 10) went to Tropical in Montreal on November 28th, and it was honestly one of the most disappointing restaurant experiences I’ve had in a long time.
From the moment we arrived, everything was painfully slow. It took a long time just for someone to acknowledge us, and even longer to get water. When we finally did place our orders, our server, who we later found out was brand new, she seemed completely overwhelmed. I don’t blame her personally, but I do blame the management. Why would a restaurant assign a table of TEN to someone on their very first day? It felt like we were set up for bad service from the start.
It took around 30 minutes just to receive plantains, and somehow they still got the order wrong. It’s plantains… how does that even get mixed up?
The main dishes were even worse. Most of the table got their meals, but I didn’t get mine until 30 minutes after everyone else, and my friend received hers about 10 minutes after me……. and it was the wrong order. She then had to wait another 30 minutes for it to be corrected. By that point, everyone else had already finished eating.
Overall, the service was incredibly slow, the kitchen seemed completely disorganized, and the experience just felt chaotic. If you’re looking for a quick meal, this is not the place. If you want your order done correctly, definitely not the place. And if you want to feel like your table is being taken care of… also not the place.
I really wanted to like this restaurant, but after this experience, I won’t be going back.