True Burger Co.

This is not the first time I’ve ordered an Impossible Burger at this location, but this time, what I was served was NOT an Impossible Burger. I’ve had them—this was not one. It was a regular veggie burger, shredded carrots clearly visible. Either change the menu or stop it with the bait and switch.

So, you are here in the terminal 7 food court. No real good options. But, not bad. True Burger is OK. Good burger, why it's dry I don't know. But it's pretty good. Nice size. Fries were well above average and actually, the burger combo for 17 bucks isn't bad for airport food. Beers are expensive, but they're cold and good. I'd come back here.

18:30 Sunday evening in Terminal 7. Not busy but it must be difficult for staff and customers when it is busy. The self selecting and ordering process is acceptable but would have worked better for me if I could have seen the menu while I was queuing. Perhaps a menu description where the pictures are.

The indignity of Terminal 7 begins as soon as you exit Duty Free, and face your high school cafeteria with like 3x the anxiety. Waited 30 minutes for our meals - because it’s not like we have to be anywhere - and the dry flavorless burgers tasted like they were on the grill that entire time. That they were also stone cold speaks to the otherworldly talent of the crew at True.

A perfect way to go increase your own anxiety and question your love for your fellow human beings. Watch as airport employees stop by to chitchat, get their food first and clog up the line, while staff try out rudeness as a coping mechanism for the intense heat of the grill and the depressing situation they find themselves in. And wait, wait, wait and wait some more as they mumble out names of those ahead of you. My first experience had me last to board my flight, my last with cold but burnt fries and a question that I could not answer, why had I gone back?

Looked like the most popular spot by gate 3.. but turned out to be a pretty chaotic operation. Lots of disgruntled customers with missing items and a few people ordered chicken sandwiches despite them being out, lots of arguing back of house in the kitchen and I even heard a few times “let me talk to the manager.” Expensive and a bad experience but what can you do in the airport late night?

In JFK airport terminal 7 near gate 3, this one draws lots or customers around 10 pm. The burgers are looking great, and they got fries and cheese fries. They do have an impossible burger, too. We ordered fries and cheese fries. The lines are long and took 15 minutes to place the order. But the food was given fast. The fries tasted okay. The cheese sauce was given on the side for the fries. The fries were served hot.

I'm actually unhappy that I can't actually give this place a zero star rating. The food was poor quality and finally arrived cold. They argued with us to replace cold food. Worse food we had in our visit to New york. Do not eat here it's not worth the hassle, we only wanted warm food that we paid very good money for. One of the worst customer services we have ever had. Well done.....

I know it's a airport restaurant but do better yall. They legit might not own salt here. The burger and the fries and the chicken tenders all sucked. Ginger ale was legit crispy though. I'd get the ginger ale again.

The customer is expected to place their own order at a kiosk. The service after that is not good. They failed to give me my drink so I had to request it and then I was shocked at how small it was for $3. The fries were cold so I had to return them to ask for fresh ones. I ordered no tomato and was given a tomato on my burger. I returned the meal for a refund and went elsewhere. Anywhere else should be selected

Food was dry an unseasoned. My chicken sandwich didn't have the honey mustard I ordered and when I asked the staff they wouldn't give me a little to go sauce even though there was a huge stack of them behind them.. Bad service :(

This is not the first time I've ordered an Impossible Burger at this location, but it is the first time I've been served what is clearly NOT an Impossible Burger--it appears to be a lesser veggie "burger. I can see the shredded carrots in it! Don't promise your customers one thing (and charge a lot for it!), but substitute a lesser product.

Staff were rude and abrupt which was not a nice experience. Very unfortunate as food was lovely. Need better people skills and to be more conscious when dealing with the public.

1 star is 1 too many. You'd think an airport establishment would have its act together. Nope! Screwed up our breakfast order not once, but twice. I'll take the pre packaged stuff from hudson news any day over this nonsense. Hard pass

True burger is one of the only open places in that terminal later at night, so there will likely be a wait. The burger was disappointing and the fries might have been worse. No taste, defo no salt. If you're in a pinch I'd skip this place. I don't expect much from airport food but I expected a little more than this.

Why did I not look at the reviews first? Service was bad. Kiosk didn't work. Lady working was rude. Sandwich in picture had no sauce which when I went back to get sauce they were going to charge me. Highly recommend this terminal 7 get a business in here that can at least employee people who know customer service. I even thought about going to the people standing in line and advise to go somewhere else. Ugh. Live and learn I guess. Compare pics. Cancel this persons franchise license.

In JFK airport terminal 7 near gate 3, this one draws lots or customers around 10 pm. The burgers are looking great, and they got fries and cheese fries. They do have an impossible burger, too. We ordered fries and cheese fries. The lines are long and took 15 minutes to place the order. But the food was given fast. The fries tasted okay. The cheese sauce was given on the side for the fries.

Sadly if you're flying out of Terminal 7, there aren't many food options here. I didn't think a burger could go wrong, right? Nope, it was a very sad burger. There's a kiosk to order your food. I ordered the Crispy Chicken Sandwich ($9.99) and Cheese Fries ($6.49). Even though you get unlimited toppings and sauces, they're very skimpy and basic. The burger was smaller than a McChicken, so don't expect much. In addition, the additional cheese fries is just a side of cheese sauce for an extra $1.50 more, so totally not worth it. If you're going to be at Terminal 7, make sure you eat beforehand. Nothing else looked that appealing here either.

Airport food isn't known for its sophistication and True Burger intends to uphold this low standard. The word burger is in theit title yet they fail to provide even a mediocre sandwich. The meat patty is best described as a very dense meat disc. There is a line for food and orders are made to go, but somehow both of our burgers were receive cold. The person at the counter was also extremely rude. My single biggest regret so far on this travel day is not reading the reviews before I ordered. Order with caution and with an open mind.

Congratulations for being the worst airport food I've ever purchased. Totally inedible. My chicken was so hard, I didn't think it got cooked all the way but my guess is they make a ton of these chicken Pattie's and probably crowd the fryer so they don't even cook all the way. It was so hard I could barely bite through it. Menu reads "unlimited toppings and sauces" yet my husband asked for bbq sauce which they have in 2oz cups and she just walked away and then mumbled no that's extra???? What. Do not eat here!!!!!! $30 wasted

The photo of the chicken sandwich has cole slaw, but the establishment does not serve cole slaw. To be clear - it's not that they are out of cole slaw: They never served it. When I asked about it, the gentleman told me "Thats just an exhibit! Take it up with the management!"

I wish I read the reviews before I ordered food here. They have a nice automated system where you order food on the tablet but the waiting time for the food is pretty random and customers were getting upset that their numbers have not been called. I didn't have to wait too long because I ordered the crispy chicken sandwich with onions, lettuce, tomato and mushrooms but I was so disappointed when I got my sandwich. The burger was cold. The buns itself felt like they were taken straight out of the fridge and slapped on the sandwich. Even the mushroom and onions were cold. The chicken was warm but had little meat in it. I ended up throwing out the whole meal. Don't waste your money and time here!

Do not recommend. Actually, all the fond spots at JFK terminal 7 look like garbage. True Birger was the only one open at the time. Gotta love the small frie with old, dried out nacho cheese as their $6+ side. These guys got everyone's order wrong in line. Terrible.

Waiting for my flight at JFK airport, I decided to get burgers. I ordered a cheeseburger combo with fries and a drink. The only downside was they didn't have lemonade for my drink, so I got water instead. Pretty long service with about 12-15 minutes waiting for my food, but there were a decent amount of people in front of me. The fries definitely needed salt but were crunchy and tasty. The cheeseburger was very filling, great sauces of mayo, ketchup, and honey mustard. They have unlimited toppings and sauces with their foods. Good place to eat before your flight.

For a small terminal with limited dining options, this place is actually not that bad. Single patty burger is decent size. Combo comes with fries and drinks, I think. Order takes few minutes get ready, even though there's no rush. I liked the bread, patty and cheese, but toppings are disappointing. Grilled onion was cold in mine. It's also super expensive, but so are all nearby places.

Got a crispy chicken sandwich, fries, and drink for ~$17 all in. Not bad for airport food. It's a shame T7 doesn't have any lounges, but you make do with what you can.

Service non existent... the lady who was working the counter on Monday Oct 21 st definitely had her priorities straight !! The conversation on her phone... What is sad.... Is the Cooks were doing a great job and actually had to take over for her as she left to deal with her phone call. I am not usually the one to complain on service employees but a new career may be in order. Added is there was self ordering kiosk to take your order. Airport is a hot mess as it is under construction.... But stay away from this restaurant for sure. Food was ok but service non existent.

The fries gave a throwback retro vibe since they tasted like they were frozen in 1986. This burger is great for anyone wanting to pay triple to experience a holocaust in their mouth. If I were to recommend anything I highly recommend the touch screen service to order. Not that there is an option. You have to use the touch screen no matter what while everyone stares at you as if you're the idiot even though the touch screen interface is ridiculous. This is an international terminal so have fun touching this screen and later holding your burger.

Maybe it's a problem when your main airport is PDX in Portland, where the food is good and the prices are street prices, because then the stark abuse of other airport food offerings is even more insulting and depressing. But the Impossible Burger at True Burger, Terminal 7, and the fries which accompanied it, were so sallow, flavorless, and tepid, that I am unsure I have access to the needed adjectives to adequately describe this act of monetary and culinary abuse. Still, I will try. New York likes to think of itself as "all that," a place of culture, diversity, and exceptional food. Great museums, music, and restaurants. A global meeting place of all the nations. But it is also the town of the street hustle, Bernie Madoff, and Donald Trump. Dishonesty and rapaciousness are as much a part of the culture as anything else, and True Burger today clearly decreed they are part of the scammers, the muggers, and pickpockets of a Dickensian nightmare scene. I watched one of the two "cooks" take out a bag of frozen fries. I saw him drop them into the fryer. I waited the 10 minutes (that part was fast, thus earning half a star). Yet perhaps there was no oil in the fryer? There would not have been sufficient time for even an undercooked fry to become as cold as what they handed me. This was an impressive feat of prestidigitation, replacing hot cooked fries with yesterdays pallid remains. What is the good news here? Well, the toppings were adequate. Sort of. The grilled onions were really nothing more than something which had maybe been microwaved to remove the raw taste, then left to cool down to below room temperature. But there was lettuce. Two pickle slices. A tomato. Lots of condiments. Yup. I would say run far away, but in Terminal 7, it's all a hustle, so it really comes down to this: who do you wish to be victimized by? Today, I chose Truly Horrendous Burger. Shame on you, New York. Shame on you.

The worst service and the worst I have ever eaten . The was cold the employees were fighting

I ordered a double Cheeseburger. Hot off the grill and quality. It was delicious! The kiosk didn't have the double burger option I wanted and there was a very short line. I was able to place my order with a person, fast and very friendly. If there's a line and it's busy, of course anyone would expect to wait. After my burger I complimented the guy who took my order, I think he was a manager. He appreciated a compliment and told me of the irate people who leave bad reviews. Food and service were good and I will 100% go back.

You want a room temp patty on a boring bun with cold bacon? Sure we got that! Check the box on the kiosk for our fantastic imaginary grilled onions, cut so thin you won't even see them on your burger. The blendest fries on the planet? That's our specialty! Want to wash all that chalky taste with a sprite? Good idea but our employees are too busy sitting and checking their phones to change the bags so half the selection is not available. But our best kept secret is still there: the biggest attitude in all NY: the most condescending look down / eye rolling combo with just a dash of unintelligible mumbling. Come enjoy and experience our new slogan: Food? Not really. we call it sustenance!

Wow customer service here really is terrerible so rude ask for extra sauce bbq and girl said NO and just handed me my bag she did this to many people simple request. Anyways needless to say I will not go there again and will just go to restaurants or ANYWHERE else .

Date: Saturday, March 25th, 2023 Time: around 6:30pm Meal: First Dinner I was flying out of Terminal 7 and wanted to grab some food before my flight. There weren't very many options, so I decided to try True Burger. I ended up grabbing a Cheeseburger Meal with Fries and a Diet Soda. This was the busiest food stall type establishment, so there was a line. Ordering was pretty simple. They have electronic kiosks to order from. My total for the meal with tax (and maybe tip? I can't remember if I tipped.) was $18.49. After ordering, I stood in the pickup area and waited. You get a receipt with an order number. Shortly after waiting, someone shouted out Cheeseburger Meal. There were a bunch of people in front of me, so I figured there's no way that is mine. Plus, number wise, they were well behind my number. And I saw someone else order a cheeseburger meal before me. After waiting a while, they ended up calling a number after mine, so I went up to check in. I told him my number and he said, "I don't know what that means. What did you order?" I told him a cheeseburger meal and he's like, why didn't you come up when I called this out? I just replied, "I didn't know that was mine as there are many people before me who hadn't gotten their orders." Anyways, he handed me the bag with the burger and fries. I had to ask for my beverage as I told him I got a meal. You also have to ask for condiments as they will not ask you. The burger was fine. A little cold due to the wait time, but I was hungry so it fed me. It was missing some of the toppings I asked for, but after the service I received, I wasn't expecting much. The fries were very plain. Needed salt. Glad I asked for ketchup. A very disappointing airport meal. And I wasn't even expecting much. If I ever find myself in this terminal again, I'll avoid True Burger.

Cold bun, frozen lukewarm meat, cold and dry ass fries, overpriced, long line bc it's self-order, incredibly regret wasting my $ here. Unfriendly worker so you know nobody is going to complain! Wish I read these reviews first.

Never got my food. I tried asking how long it takes and the guy in the kitchen started eyeing me and stopped preparing the food, slowly went in the back to open and arrange some boxes. This at 12.15pm, prime lunch rush hour. Had to board the plane instead of waiting for this guy to throw a fit.

Unfortunately, this was one of the few options available to buy food at Terminal 7 at JFK. The other option was a cafe, where they just microwaved sandwiches. tried my luck here They have a cashier and a few kiosks. I went to the kiosk and ordered a cheeseburger with all the toppings (jalapeño, tomato, mushrooms, onions, pickles). There was one other person that ordered before me, and then maybe 3 other people started to wait in line as I waited for my food. it took them 15-20 minutes for me to get my food. if you are in a rush, definitely do not come here. I was waiting at my chair and watching them do nothing for so long. they were talking to each other loudly and moving hella slow. when I got my burger, they didnt add any toppings. just my cheeseburger with a lettuce tomato and pickle. I didnt see any jalapeños, mushroom or onions ): dang $10 for a burger... and it was little burnt and dry! ive had airport food but this is by far the worst

I genuinely awful experience at an eye watering price. Having had so many really good burgers during my stay in New York, It's disappointing to be going home with the last memory being this establishment. true Burger. my arse.

It was 4:15 pm, and they already ran out of sautéed mushrooms and True sauce. I got a chicken sandwich with grilled onions, lettuce and tomato. Honestly, it was fine. The wait also wasn't as long as some other reviews said; for me, it was maybe 10 min, even though there were a lot of people ordering.

This review is for BRITTANY- HORRIBLE attitude. My boyfriend was called up to get his food, when he went to go get it she's GRABBED it out of his hands! Thought he was "taking someone else's food" accusing him of stealing. I went back to ask for some bbq sauce for my fries. She told me with the nastiest attitude ever that I have to pay for those, and there's no cashier to pay for those. I said I already purchased a meal, she goes WHAT meal? I said a combo meal. OF WHAT? WHAT COMBO MEAL? Being so horrible to me. I asked her why she had such a horrible attitude for no reason. She refused to give me any sauce for the fries. Multiple other customers as I was leaving told me they had a similar experience and she has a stinky attitude. Won't be ordering here again.

Bought burger, chicken tenders and a beer at JFK Terminal 7. Food totally uneatable. Paid $14.66 for a Draft Stella - they were out of it got a can of Heineken instead - no refund offered. The simple cheese burger was served only warm I don't know how they cooked the meat cause to flat top visible ... anyway one bite and I dumped it. Chicken tenders ... some were burnt some cold ‍

We bought at Terminal 7 and my meat was red in the middle, I asked the cashier to cook it well and the cook got upset and gave it back to me the same . Very bad service inside JFK airport. I will never buy from TrUE Burger bad service bad food!!!

The burger was cold. I got a cheeseburger and although the patty and cheese were warm, everything else was cold almost frozen as if it came straight out of the fridge - including the bun and all the toppings. It was very off putting. That said, there are not many good options in terminal 7 so this may be your last resort.

Burger is 10$ . But what you're really paying for is the show at the cashier line. Literally tons of people are waiting in line for pre cooked burgers. The slow down can be attributed to two people making the food however that's being generous. It's only ONE person making the food. When they make your order they make sure to give you as little as possible of each topping. Look at the picture at the end of the review. Then look at the line. The True burger sauce recipe is solely Mayo and Dijon mustard. The other handles the fry station (chicken tenders and fries) and she's the one on her phone checking social media. Yup, no gloves, no care, no nothing. She can only go as fast as the burger guy can cook so that's 1 order for every 15 minutes. Here's the big kicker, to save time they actually stick pre portion frozen foods to THAW above the fryer until they get an order. Frozen foods hanging above a deep fryer. Now that's a health hazard if I ever saw one because it sits in the bacterial danger zone: perfect for food poisoning. There is ZERO hustle here. No urgency. I believe they only cook 2 orders at a time and are getting paid more when they cook slower. It's pretty bonkers I've seen slow at other places but this place takes the cake because they don't seem to care besides watching time pass by no matter how many customers are in line. I'm writing this review as I'm boarding my flight. The half eaten protein bar at the bottom of your bag will make a better meal than ordering and eating a burger here. Summary : you will wait 20+ minutes while they carefully craft your multiple topping burger with no toppings. Empty burgers. Unlimited toppings mean absolutely nothing. You won't be happy ordering anything here. AVOID AT ALL COSTS.

I visit this restaurant in the JFK airport terminal 7 and the line was extremely long. I get to the front finally and I saw the burger Pattie's just sitting on the grill!! They look dark and overcooked... and dry just like the workers faces! They were not pleasant and happy! The burger Pattie's are not fresh at all! I did not order from here and I'm glad I didn't! They are also overpriced! An extra $4 for a extra patty, when a cheeseburger is already $10.

I ordered an impossible burger as I'm vegan and I was given a chicken sandwich. I want a refund. There is no phone number to contact.

Worst airport food experience ever. Thought we left these somewhere 5-10 years ago, but no, this one takes the cake. Bad food, long wait times, non-existent customer service (negative service is a thing?). Bring your own food to this airport. If you didn't do that, grab something premade because the pizza and sandwich place next door is even worse. Good luck friend.

True Burger Co is one of the few dining options in JFK's Terminal 7, and while the quality v. price was typical of airport food, they did have a few interesting options, including the Impossible Burger! And dare I say, the Impossible fake meat here was even better than a real beef patty. All the burgers were built on a crusty bun with a choice of unlimited toppings including lettuce, tomato, onion, pickles, relish, and even some hot items like grilled onions and sautéed mushrooms. I also got the "True Spread," a creamy spiced sauce that complemented the burger nicely. Though friendly, the service here was astonishingly slow, but a bored traveler has to find something to do before his next flight..

Service is awful, prices are a ripoff, beer is just foam and the burger is disgusting.

People working there was bothered by the fact that we ordered food there. 8 people standing around doing nothing in the kitchen and looking totally sketchy. Do not go there!

Very rude.. Customers order through kiosk machine. Was in line and about to order. The guy at the back was shouting to customers about not having all the ingredients therefore some items not available. Dude don't need to get mad and shout. Ain't nobody got time for that at 08:00 in the morning. A little kindness goes a long way. About 10 people in line but everybody left due to his rudeness.

Terrible customer service and incredibly slow food perpetration. The front counter person was simply rude and the cooks were on their phones and were hardly preparing the food. In fact, the front counter person began begging the cooks to hurry up. I would never recommend this place to anyone.

Wish I had checked the reviews before I bothered to try this place. Figured it was the same franchise that I've tried at home, which is normally pretty solid. Burger bun was burnt and hard, burger patty was overcooked and flavorless. Fries were ok. They were at least hot.

A train wreck I couldn't look away from. Staff was incorrigible, food was borderline inedible. I've never seen someone working who is so reluctant to do anything, then act appalled and inconvenienced when they need to do the bare minimum to keep the business running. It's an airport! There's an unwritten rule that things should generally be a bit quicker as people are on schedules. More than 5 times did people need to bail on their order to catch their flight after waiting for 20+ minutes. Refunds were refused and I hope they submit a chargeback. Even airport employees with their limited break time - wasted. The consulting companies that started getting hold of terminal food and bev need to be stopped. This place is a prime example of the detrimental effect they are having. Bring back the known brands that know how to run a business.

The reviews are accurate. The chicken tenders look nothing like the picture advertised. And the burger was dried and burnt. Think of the school lunch you had in middle school. It's worse than that. The $4 Aquafina water bottle tastes like water though, so I'll give them that.

We order 3 burgers at 7:40 and it took them 30 min to get our food. The two guys on the grill where so rude. One of the cook was like what the fuck people can read. Never again

6 guys working in the back and talking and laughing , lt takes 30 minutes to make a cheeseburger, are you kidding me, Never coming back again