Bryan P.
Google
I normally never write long reviews, but this experience at Twin City Grill deserves a very honest one. I work for a major airline, and because of that I have been fortunate enough to travel all over the world and taste food from many different cultures. I understand how hard it is to compete with high quality restaurants, so I usually keep my expectations realistic and I rarely complain. This time was different.
We ordered the beef stroganoff, the spinach dip, and the baked pasta. To keep it simple, the food was extremely disappointing. The beef stroganoff had absolutely no flavor at all. It tasted like someone boiled meat in water or microwaved it and then put it on a plate. It was one of the worst dishes I have tried. The baked pasta tasted like Chef Boyardee mixed with horchata. The only good thing was the spinach dip, which was actually very good. Everything else was a letdown.
I want to praise our waiter because he was the only positive part of this experience. He was friendly, honest, and understanding from the beginning. We were joking around, having personal conversations, and he made us feel welcome. He recommended the beef stroganoff, so when I told him it tasted awful I insisted that he try it himself. He did, and even he said it tasted bad and not the way it should. He also told the chef to try it, and the chef agreed that it was incorrect. That alone confirms this was not just my wife and I being picky. The dish was genuinely prepared wrong.
What made the experience even worse was the assistant manager, Anayeli. She approached our table in a passive aggressive way that startled my wife. Her attitude was the only thing more unpleasant than the food. She came over saying I did not like anything, which was not true. I had to stop her and correct her because I specifically said I liked the spinach dip, I liked the bread, and even the water tasted decent. The only dish I asked to be addressed was the beef stroganoff, which both the waiter and the chef confirmed was not right.
I explained that the baked pasta was not her fault, since I do not like ricotta and the menu lists it. I did not send it back because I believe in not wasting food. Even with that, the baked pasta still tasted off, but I never asked for it to be replaced. The second I told her that I was still paying for it, she walked away without saying anything. That reaction made it obvious that she cared only about the money and not the customer experience.
On top of all that, the entire time we were there, we kept hearing employees complaining about not getting help and feeling overwhelmed. It created a tense and toxic atmosphere. When the work environment is so negative that customers can feel it, something is seriously wrong with management.
This was one of the most uncomfortable dining experiences I have had. The waiter was amazing, and he deserves recognition for his honesty and professionalism. Unfortunately, the food and the management made the visit unforgettable in the worst way. I hope the restaurant reads this and makes changes, because it could be much better with the right leadership and quality control.
