Vanessa I.
Yelp
Upon walking in, you will enjoy the nice minimalist decor with sturdy chairs and a decent menu selection. However, this place is dirty. Floors dirty, tables dirty, bathrooms dirty. All the while, employees are standing behind the counter chatting away. Over the course of 3 hours I was there, all customers had their empty coffee cups sitting gathering dust and lord knows what else, because the workers weren't cleaning the tables nor picking up people's cups as people were coming and going. I nicely and gently mentioned this to the manager and I feel like the manager-girl caught a bit of an attytude about it.
Then, later, a customer who was sitting in front of me spilled a trail of coffee on the floor from the milk station to her table, and also left a pool of coffee on the table when she left. No worries...I mentioned it to the staff there, and this 20-something-year-old little girl quipped, "Lemme see, because I can't see from here," as she was standing behind the counter, talking to her co-worker (I'm in my 50s - please stop with the can't see issue.) Then, I learn later (from my daughters who were also there) that the girl also caught an atty-tude because for her, there was nothing to clean. Like - lissen - if I slip on coffee spilled in your shop? We gonna have a HUGE very real problem.
Lastly, we got there around 11am and left at 2pm. I used the bathroom right before I left and the floor was dirty and the trash can full. Like - come on y'all! The change in shift at 1pm should have cleaned the floors of the entire place (it's not that big - nice decent size) and emptied all trash throughout - like - what is going on at this place. They've been in business 6 months so far, so I'm told. Ultimo has potential, if they can keep the place clean, and clean up the staff's attitudes.