C R.
Yelp
Buyer Beware! I wish the Ulu Factory would have verbally told us that we were purchasing a knife that could not be brought on the flight in our carry on. To be honest, it struck me more as a tool, so it didn't even occur to me that I shouldn't have stuck it in my carry on.
We purchased a small Ulu knife that was fully boxed and put it in a bag in our carry on with our other Alaska gifts we were returning home with. We checked our luggage then proceeded to go through the security checkpoint. The TSA agent who confiscated the Ulu said that this happens often. I asked why the stores don't tell customers to not pack them in their carry ons. He said he didn't know, but they confiscate a lot. He suggested we could mail it to ourselves, so my husband went back out from the security line and found out that it would cost $35 to ship the $25 knife. That's crazy, so we just ended up leaving it.
I emailed the company while we were waiting for our flight to ask them why they don't put a warning on the package to not put it in your carry on, or at least verbally mention it to the customer. I never heard back, so I tried calling and spoke with an employee who told me that there is a sign by the cash register that says that. I did not see it, not did anyone mention it to me.
She suggested I call back when the manager was there on Monday. I did and got the same employee who told me her manager wasn't sympathetic to my situation and also that there are signs at the TSA check point to not bring knives on board. The only thing I was asking for was for them to more prominently mention it to the customer. If I had the chance to talk to the manager, I was hoping that maybe they would waive the shipping for me if I purchased another one, but the she never called me back.
It's true that there are signs that say what you can't bring on a plane, but by the time you get to TSA, your luggage has already been checked in. Also, since it was boxed in a bag with other gifts, it did not seem like a "knife" to me. It felt more like a tool. That's on me.
I am just disappointed that this seems to be an issue (according to the TSA agent we were talking to) but the Ulu Factory, or the manager, doesn't seem to care enough to respond to my question.