Garsh
Google
I've ordered pizza from here 3 times. The wait times are long, but what's frustrating about the experience is that the quoted time for pickup is never accurate. I live two towns over, so it's about 20-25 minutes worth of driving to make it to the restaurant to get the order and it's important to me that I don't let the pizza sit in the box for more than it needs to since that alters the flavor.
The first time I ordered, I was told that it would be an hour and a half before it was ready. I get to the restaurant 90 minutes after I call and then I have to sit for an extra ~15 minutes before the order is done because I was misquoted. Total for one pizza was about 40 dollars.
The second time I ordered, I was told 90 minutes again. I then received a text about 45 minutes after I ordered telling me it was ready. By the time I got the pizza home (45 minute round trip) it was lukewarm and the grease had re-saturated within the dough making it soggy. Total again for one pizza was about 40 dollars.
The third time I ordered, I was quoted 60 minutes. I get there to pick it up and the staff tells me it's going to be another 15-20 minutes. I leave to go take care of an errand and I'm back in 20 on the dot. I inquire about the pizza again and I'm told it's going to take another 15 minutes. I sit around for another 22 minutes before I finally have it handed to me. And the lady who handed it to me gave me attitude when I tried to clarify the order since another guy who shared my name came into the restaurant at the same time. I bought two pizzas during this visit and it was almost 100 dollars total.
In terms of taste and food quality, the first time I had the pizza, it was on par with Giorgio's in Crystal Lake: same style, similar taste, slightly different texture of crust and dough (Giorgio's is more crumbly and pie-like, Jerry's is crispier most of the time) but it progressively went down hill. The last pizza I got (pictured) was a sopping oil mess. I had to take paper towels to the top of the pizza to clean out the extensive amount of oils and used about half a roll. In addition, I later found a decent-sized puddle of grease in my car that I suspect leaked out of the side of the box. I had the box upright from the time I left the restaurant to the time I got home, so I'm not entirely sure how it escaped, but you can see from the box that it was very saturated and looks to have leaked out of the flap ports.
I don't really know what their problem is, but my guess is a combination of lack of staff, lack of their own building/kitchen, too much demand, or just bad business practices, but I've spent enough of my money here. Giorgio's is the same thing, cheaper, and more convenient (at least for me since they deliver).